Hoteller nær Lufasi Naturpark

"The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

"Not very clean"

"Manager Leonard Rude and there is no where close by to eat … did not honor our Expedia reservation after paid in full online "

"False advertisement NO WIFI and the hotel has a weird odor and in the room "

"Staff was extremely rude I had tp pay cash for my room even though the room was paid by credit card on the website. They even locked my personal belongings inside the room and not allowed me access unless I gave them cash, They also called security on me"

"Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty."

"I need my money back had to pay another cash money to stay in the hotel after I've paid online"