Hoteller nær Santa Cruz Beach

"Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty."

"Great boutique hotel in VGC. Good staff members."

"This is an immaculately cleaned hotel. That’s what is most impressive to me. Inside the rooms and the grounds are well kept. Breakfast service offered a variety of food and drinks to choose from. The bar area is very nice with lively music playing in a clean and relaxing environment!"

"The property was poorly maintained and unsanitary. The suite entrance was flooded, common-area AC was off/not working, and there was no Wi‑Fi. Breakfast was misrepresented (told to be a full menu but only eggs and bread were served, hot tea made with bagged water), and staff said it covered only one person despite our booking. The room and bathroom were inadequately cleaned: stained rug, dirty refrigerator, soap scum on shower glass, rusty shower faucet with low water pressure, a wobbly toilet,...

"The hotel staff/manager would not check me in"

"Increíble atención del personal"

"The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

"You would definitely have a good stay"

"Not very clean"

"Hotel is grossly misrepresented. Rooms were dusty, the light in the bathroom did not work and the area was very rowdy."

"Staff was extremely rude I had tp pay cash for my room even though the room was paid by credit card on the website. They even locked my personal belongings inside the room and not allowed me access unless I gave them cash, They also called security on me"