Hoteller nær Santa Cruz Beach

"Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty."

"Lovely environment, respectful staff"

"The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

"Not very clean"

"The hotel staff/manager would not check me in"

"Hotel is grossly misrepresented. Rooms were dusty, the light in the bathroom did not work and the area was very rowdy."

"Staff was extremely rude I had tp pay cash for my room even though the room was paid by credit card on the website. They even locked my personal belongings inside the room and not allowed me access unless I gave them cash, They also called security on me"

"Internet spasmodic. Breakfast was not very much!"

"False advertisement NO WIFI and the hotel has a weird odor and in the room "

"Increíble atención del personal"