Udsigt fra værelset

Anmeldelser af AMERON Luzern Hotel Flora

4 out of 5
AMERON Luzern Hotel Flora
Seidenhofstrasse 5, Lucerne, LU

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 653 af i alt 1011 anmeldelser" "
Bedømmelse på 8 − Udmærket. 273 af i alt 1011 anmeldelser" "
Bedømmelse på 6 − Okay. 46 af i alt 1011 anmeldelser" "
Bedømmelse på 4 − Dårligt. 22 af i alt 1011 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 1011 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anna Maria

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra D.Fernandes den 21. mar. 2023
Thank you very much for your very positive feedback. We were delighted to read that you enjoyed your last stay with us and would like to thank you for having taken the time to share your experience at AMERON Hotel Flora.

8/10 Udmærket

Michael

Synes godt om: Rengøring
Overnattede 1 nat i august 2021
Svar fra Jessica & Team den 29. aug. 2021
Thank you very much for your rating ! All the best

10/10 Fremragende

Ole

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Grelt location.
Overnattede 1 nat i januar 2021
Svar fra Hotelmanager den 19. jan. 2021
Thank you very much for your excellent rating. We at AMERON Lucernce Hotel Flora are pleased that we were able to meet and exceed your expectations. We truly hope to welcome you back at the hotel Flora in the near future Best regards Anna Exel and Team

8/10 Udmærket

Danny

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig hotel
Fantastisk
Overnattede 3 nætter i november 2020
Svar fra Anna Exel den 9. nov. 2020
Kære Danny Mange tak for din fremragende vurdering. Det er en fornøjelse at høre, at du havde en fornøjelig tid under dit ophold. Vi ser meget frem til at byde dig velkommen tilbage i fremtiden. Med venlig hilsen Anna Exel and Team

8/10 Udmærket

Søren

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2020
Svar fra Jessica Ternes and Team den 23. sep. 2020
Thank you very much for your positive feedback. We were delighted to read that you enjoyed your last stays with us and would like to thank you for having taken the time to share your experience at AMERON Hotel Flora.

10/10 Fremragende

Tim

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super service
Overnattede 1 nat i juli 2020
Svar fra Jessica Ternes den 2. aug. 2020
Vielen Dank für die sehr positive Bewertung unseres Hauses. Empfehlen Sie uns weiter und kehren Sie bald wieder zurück in die Flora Mit herzlichen Grüssen, Jessica Ternes und das Flora-Team

10/10 Fremragende

Balal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super service og bedste lokation i byen.
Super velkomst og behagelig stemning på hotellet. Værelserne var meget rene og hyggeligt indrettet. Hotellet ligger i hjertet af Luzern og kan virkelig anbefales til alle der skal være i denne skønne by.
Overnattede 3 nætter i juli 2020
Svar fra Jessica Ternes and Team den 29. jul. 2020
Thank you very much for your praising words. Your remarks will allow us to gain more AMERON fans. Hope to have the pleasure of welcoming you soon back among us, best regards

8/10 Udmærket

Lasse

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ganske OK hotel
Ganske OK hotel med det nødvendige. Som en god kage uden flødeskum og toppings.
Overnattede 1 nat i juli 2020
Svar fra Jessica Ternes and Team den 10. jul. 2020
Dear Lasse Thank you very much for taking the time and sharing your experiences. Even though you liked your stay it seems that we missed out on service. We apologize and hope that you will give us a second chance on a future stay Best regards

10/10 Fremragende

Cesar Augusto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente opcion a un lado del rio y del puente
Overnattede 1 nat i maj 2024
Svar fra Andreas den 24. maj 2024
Thank you for your excellent review! We are delighted to hear that you enjoyed our location next to the river and the bridge. We appreciate your feedback and hope to welcome you back soon.Best regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Uma

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is the best and the size of the room could have been little bigger. Or features to accommodate atleast big suitcases.
Overnattede 5 nætter i april 2024
Svar fra Andreas den 24. maj 2024
Thank you for your feedback. We’re delighted to hear that you appreciated our prime location. We understand your concern regarding the room size and the need for more space to accommodate large suitcases. Your suggestions are valuable to us, and we will consider them for future improvements. We hope to welcome you back soon.Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to find and accessible to walking the town.
Overnattede 1 nat i maj 2024
Svar fra Andreas den 23. maj 2024
Thank you for your fantastic review! We're delighted to hear that you found our location convenient and accessible for exploring the town. We hope to welcome you back soon for another great stay.Warm regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Jackie

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good overall
Overnattede 3 nætter i april 2024
Svar fra Andreas den 22. maj 2024
Thank you for your review!We're glad to hear that you had a good overall experience with us. Your satisfaction is important to us, and we're always looking for ways to improve. We hope to welcome you back for an even better experience in the future!Kind regardsAndreas and the AMEROn Luzern Team

10/10 Fremragende

Wayne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great, modern boutique property located close to many of the things we wanted to see or eat at in Amsterdam. The only issue we had was that water leaks out between the shower door frame and made the floor wet. Seems like maybe a seal is missing.
Overnattede 2 nætter i maj 2024
Svar fra Andreas den 22. maj 2024
Thank you for your fantastic review!We're thrilled to hear that you enjoyed your stay at our modern boutique property in Luzern and found our location convenient for exploring the city's attractions and dining options.We apologize for the inconvenience caused by the water leakage issue in your room. Our maintenance team will address this promptly to ensure that all our facilities are in top condition for our guests.We appreciate your feedback and hope to welcome you back for another great stay in the future!Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Diane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the location right in the heart of Luzern and loved it was very close to train station
Overnattede 3 nætter i maj 2024
Svar fra Andreas den 21. maj 2024
Thank you for your positive feedback! We're delighted to hear that you loved our central location in the heart of Luzern and its proximity to the train station. We look forward to welcoming you back soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Michael, Heber City

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would love to stay again.
Overnattede 1 nat i maj 2024
Svar fra Andreas den 22. maj 2024
We would love to welcome you back for another stay! Thank you for your positive feedback, and we look forward to hosting you again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Michael, Heber City

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful location, nicely decorated and comfortable rooms and friendly, professional staff.
Overnattede 1 nat i maj 2024
Svar fra Andreas den 22. maj 2024
Thank you for your fantastic review!We are thrilled to hear that you enjoyed our wonderful location, nicely decorated and comfortable rooms, and friendly, professional staff. Your positive feedback motivates us to continue providing excellent service.We look forward to welcoming you back for another great stay!Warm regardsAndreas and the AMERON Luzern Team

4/10 Dårligt

Iris

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
This was properly the worse customer service while travelling ever. Upon check in we realized that we had forgotten to add our one year old to the room. The staff who greeted us was not friendly, did not smile once, and sounded like she hated her job. She told us that the room we had was too small for a crib, and there were no other rooms available. We asked if we could move some stuff around the room to make room for a crib since our daughter has never shared a bed with us before, and she said no. When we arrived at our room, yes, it was small but there was definitely room for a crib if we moved the coffee table and chair aside. We asked one of the housekeeper who happened to be cleaning on our floor and she was so so friendly and immediately got us a crib. It’s disappointing that the girl who helped us with our check in was unhelpful, had no empathy, and really just seemed to not care or want to help. If you hate your job, please find a different one.
Overnattede 3 nætter i maj 2024
Svar fra Andreas den 22. maj 2024
We apologize for the disappointing experience you had during your stay. It's disheartening to hear that our front desk staff did not provide the level of service and empathy we strive for. Your feedback is important to us, and we will address this issue with our team to ensure such situations do not occur in the future.We understand your frustration regarding the crib. Due to fire safety regulations, we are not permitted to place a baby crib in a double room, which was why our staff initially informed you that it was not possible. We're glad to know that the housekeeper was able to assist you promptly and provide the crib for your daughter despite the constraints.Thank you for bringing this to our attention. We hope you will give us another chance to provide you with a better experience in the future.Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Chi Lun

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walking distance to the station, bridge and main city centre. Breakfast was great with a variety of choices
Overnattede 1 nat i maj 2024
Svar fra Andreas den 21. maj 2024
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our convenient location, within walking distance to the station, bridge, and main city center. It's also wonderful to know that you appreciated our breakfast variety. We look forward to welcoming you back soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Sagar Bharat

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent Hotel for stay in heart of Lucerne.
Overnattede 5 nætter i maj 2024
Svar fra Andreas den 21. maj 2024
Thank you for your perfect rating and kind words! We're thrilled to hear that you found our hotel excellent for your stay in the heart of Lucerne. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exceptional location! Literally around the corner from Chapel Bridge. Staff very helpful and friendly. Highly recommend 😊
Overnattede 1 nat i maj 2024
Svar fra Andreas den 15. maj 2024
Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our exceptional location, and that our staff were helpful and friendly during your stay. Your recommendation means a lot to us! We look forward to welcoming you back for another fantastic experience!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Carolyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice centrally located hotel. close to the Chapel Bridge. Room was quiet and bed was comfortable. Staff were very friendly and helpful. I recommend this hotel.
Overnattede 2 nætter i april 2024
Svar fra Andreas den 14. maj 2024
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our centrally located hotel, close to the Chapel Bridge. It's great to know that you found your room quiet and the bed comfortable, allowing for a restful stay. We're also pleased to hear that our staff were friendly and helpful throughout your visit.We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Alex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Andreas den 14. maj 2024
Thank you for the perfect rating! If you have any specific feedback or if there's anything we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Carolyn

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast buffet. Eggs, meats, breads, cheeses, honeycomb, cereals and fruits. Juices and coffee’s. As well as pastries. Staff kept breakfast items refilled as needed. Continued to clear tables as soon as everyone at the table left. Rooms kept clean and well supplied. Staff tried to make sure all needs were met.
Overnattede 6 nætter i maj 2024
Svar fra Andreas den 14. maj 2024
Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you enjoyed our breakfast buffet offerings. We're glad to hear that our staff ensured the breakfast items were continuously replenished and that the tables were promptly cleared to maintain a pleasant dining experience for all guests.We're also pleased to hear that you found your room clean, well-supplied, and that our staff made efforts to meet all your needs. Providing exceptional service and hospitality is our top priority, and we're delighted to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another fantastic stay!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Suharno

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s a fairly new building and clean. Room was very clean, spacious and clean 5 minute walk to the train station. I would recommend to stay here.
Overnattede 2 nætter i maj 2024
Svar fra Andreas den 14. maj 2024
Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay in our hotel. It's great to know that you found the room spacious and clean, and that our location, was convenient for you. We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Brenda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our 4 night stay at this property, which was located steps from everything but on a quiet side street. Excellent windows which kept out any street noise. The room was small, but well laid out with good storage options. We appreciated having a bathtub. Housekeeping did an excellent job and the front desk staff were helpful and efficient.
Overnattede 4 nætter i maj 2024
Svar fra Andreas den 13. maj 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your four-night stay at our property. It's wonderful to know that our central yet quiet location was convenient for you and that the windows helped keep out any street noise, ensuring a peaceful stay. We're pleased that you found the room well laid out with good storage options and appreciated having a bathtub.We're also glad to hear that our housekeeping team did an excellent job and that our front desk staff were helpful and efficient throughout your stay. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team.If your travels bring you back to the area, we would be honored to host you again for another enjoyable stay!Warm regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Yoonsik

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel has very nice location and staffs are kind. Same as other city hotels, room is very small. I stayed in basic room. 20 square meters are smaller than you think. You also have to pay 7 CHF for using microwaves. Hotel has bo view but when you come out and turn right for 2 mins, you will see Kapell bridge right away!
Overnattede 2 nætter i maj 2024
Svar fra Andreas den 12. maj 2024
Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the hotel's location to be very nice and that you encountered kind staff members during your visit. However, we apologize if the size of the room did not meet your expectations. We understand that space can be limited in some city hotels, especially in basic rooms. We appreciate your feedback regarding the room size, as it helps us to manage guest expectations better in the future.Regarding the microwave usage fee, we apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we review our policies and amenities.We're glad to hear that the Kapell bridge is conveniently located nearby, allowing you to easily enjoy one of the city's iconic landmarks. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Saravanakumar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great Location
Overnattede 1 nat i maj 2024
Svar fra Andreas den 6. maj 2024
Thank you for your feedback! We're delighted to hear that you found our hotel to have a great location. We strive to provide convenience and accessibility for our guests to explore all that the area has to offer. If you have any other comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future!Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Kenji, Suita

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
駅から近く、徒歩での観光に大変便利。
Overnattede 2 nætter i maj 2024
Svar fra Andreas den 6. maj 2024
Thank you for your feedback! We're glad to hear that you found our hotel conveniently located near the station, making it easy for you to explore the area on foot. We hope you had a wonderful time exploring the sights, and we look forward to welcoming you back in the future!Kind regardsAndreas and the AMERON Luzern Team

6/10 Okay

Donald

Overnattede 1 nat i maj 2024
Svar fra Andreas den 24. maj 2024
Thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Norman

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Andreas den 6. maj 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If your travels bring you back to Lucerne, we would love to welcome you again!Best regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Gary

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location close to the train station and Chapel Bridge area. A little expensive, but hey, it’s a vacation!
Overnattede 2 nætter i april 2024
Svar fra Andreas den 6. maj 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our hotel's convenient location. We understand that pricing can be a consideration, but we're glad you found the value worth it for your vacation experience. We strive to provide a comfortable and memorable stay for all our guests. We hope to have the opportunity to welcome you back in the future! Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Lyubomir

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
In the center of Lucerne , very convenient. Good breakfast.
Overnattede 1 nat i april 2024
Svar fra Andreas den 2. maj 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our location convenient and enjoyed our breakfast offerings. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Connie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice location, away from traffic noise.
Overnattede 1 nat i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's location, especially its peaceful setting away from traffic noise. Providing a tranquil environment for our guests is important to us, and we're glad that you had a pleasant experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Diana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel.
Overnattede 3 nætter i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for the perfect rating! We're delighted that you found our hotel beautiful. We look forward to welcoming you back again soon!Warm regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Jenny

Synes godt om: Rengøring, service og personale
It was super close from the station and the area was nice to walk.
Overnattede 1 nat i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for your feedback and for highlighting the convenience of our hotel's location. We're glad to hear that you found our location convenient and enjoyable. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back again in the future.Best regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Seyoung, Edgewater

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for your rating. If there are any specific areas you feel we can improve upon or if you have any feedback to share, please don't hesitate to let us know. We're committed to providing the best possible experience for our guests, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Robert, Surprise

Synes godt om: Rengøring, faciliteter
Outstanding
Overnattede 1 nat i april 2024
Svar fra Andreas den 28. apr. 2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Andreas den 28. apr. 2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

Jake

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location was PERFECTION, literally max 10 minute walk to anything (1-2 minute walk to chapel bridge and train station). Self-controlled AC. My only criticism is the bedding/mattress was not very comfy. Everything else was great 😊.
Overnattede 2 nætter i april 2024
Svar fra Andreas den 25. apr. 2024
Thank you for your feedback! We're thrilled to hear that you found our location perfect and convenient, with easy access to attractions and the train station. We're glad you appreciated the self-controlled air conditioning. We apologize for any discomfort you experienced with the bedding and mattress. Your feedback is valuable, and we'll take it into consideration to improve our guests' comfort in the future. We're pleased to hear that everything else was great, and we hope to welcome you back for another enjoyable stay! Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Claire

Overnattede 1 nat i april 2024
Svar fra Andreas den 14. maj 2024
Thank you for the perfect rating! We're delighted to see that you had a fantastic experience with us. We look forward to hosting you again soon!Warm regardsAndreas and the AMERON Luzern Team

8/10 Udmærket

arlene

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All the staff were helpful and nice. Hotel was clean.. its just that the aircondition wasn't strong enough to be comfortable and if you open the window the heater would kick in.. so the room for us was warm. But location was GREAT!
Overnattede 3 nætter i april 2024
Svar fra Andreas den 22. apr. 2024
Thank you for your feedback! We're glad to hear that you found our staff helpful and nice, and that you appreciated the cleanliness of the hotel. We apologize for any discomfort caused by the air conditioning not being strong enough and the issue with the heater kicking in when the window was opened. Your feedback is valuable, and we will take it into consideration for future improvements. We're pleased to hear that you enjoyed the great location of our hotel. We hope to welcome you back again soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Preeti

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay
Overnattede 2 nætter i april 2024
Svar fra Andreas den 22. apr. 2024
Thank you for the perfect rating and your kind words! We're thrilled to hear that you found our hotel to be an excellent place to stay. Your satisfaction is our top priority, and we're delighted that we could provide you with a great experience. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Varinder

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service and staff and the fill up the mini fridge every day and its free!
Overnattede 5 nætter i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed the great service from our staff and the complimentary daily refill of the mini fridge. Providing excellent service and amenities to our guests is our priority, and we're glad that we could contribute to making your stay enjoyable. We look forward to welcoming you back again soon!Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Corey

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Recommend to anyone visiting Lucerne
Overnattede 2 nætter i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for your 5-star rating and recommendation! We're thrilled to hear that you had a great experience at our hotel and would recommend it to others visiting Lucerne. Your satisfaction is our priority, and we're delighted that we could contribute to making your visit memorable. We hope to have the pleasure of welcoming you back in the future!Best regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Jaime

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel, small but clean rooms, good check in service, however when checking out we had paid in advance on Expedia and it didn’t show in their system and they tried to charge us twice. Thankfully they took our word for it based on our confirmation email showing it was paid. Overall good stay close to train station and within walking distance to everything
Overnattede 1 nat i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for your excellent rating and detailed feedback! We're glad to hear that you had a nice stay with us and found our rooms clean and our check-in service good. We apologize for the inconvenience during check-out regarding the payment issue, but we're glad it was resolved smoothly with your confirmation email. We're pleased that you enjoyed our convenient location near the train station and within walking distance to everything. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another great stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for the fantastic rating! We're thrilled to know that you had a wonderful experience with us. We hope to have the pleasure of hosting you again in the future!Kind regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Yogesh, Jupiter

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for the perfect rating! We're glad to hear that you had an excellent experience with us. If you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!Best regardsAndreas and the AMERON Team

10/10 Fremragende

Ken, Columbus

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in a great location
Overnattede 1 nat i april 2024
Svar fra Andreas den 15. apr. 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel and enjoyed our excellent location. Your satisfaction is our top priority, and we hope to welcome you back again in the future. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

10/10 Fremragende

Alexandr

Great location super central to the city, helpful staff, reasonable prices.
Overnattede 1 nat i april 2024
Svar fra Andreas den 15. apr. 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's central location, helpful staff, and reasonable prices. Your satisfaction is our top priority, and we're pleased that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back on your next visit. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

4/10 Dårligt

Jihoon

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
숙소가 너무 좁아서 여행가방 펼쳐놓을 공간이 없음
Overnattede 2 nætter i april 2024
Svar fra Andreas den 13. apr. 2024
We're sorry to hear that you found the room too small for your liking. Your feedback is important to us, and we'll take it into consideration as we strive to improve our accommodations. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know.Best regards Andreas and the AMERON Team