Resorter i Lucea

"It was 4 of us. Upgraded room to ocean view room when we got there an extra $585. Didn’t receive extra linen for let out couch or extra hand towels until 10pm. Second day, enough wash cloths until midnight after asking for 7 hours and I walked to front desk and caught a supervisor coming I’m in on next shift. Third day room wasn’t cleaned at all! Spoke to guest services, front desk supervisor and our concierge and all I received was sorry that is happened."

"This was our first time at this resort. The property has a wonderful feel, set in the Montego Bay area. The location is spacious and the views are both stunning and gorgeous!! The beach is small but the beach access is extremely easy. The amenities are wonderful, and the entertainment is lively and very well-planned. The restaurants offer significant variety and the food is wonderful. But here is the hidden gem - the staff! The staff - customer service staff, restaurant wait staff and...

"The resort and staff are great but the food needs improvement and so does the check-in process."

"We had an amazing stay! The hotel was spotless, the service was exceptional, and every member of the staff was incredibly friendly, welcoming, and always willing to help with anything we needed. The restaurant staff were especially wonderful and went above and beyond for our kids, making every meal enjoyable and helping our family feel so well cared for. My family had such a relaxing and restful time. The property is absolutely breathtaking, with a beautiful beach, a lovely pool, and stunning...