Lounge i lobbyen

Anmeldelser af Palihotel Melrose

3 out of 5
Palihotel Melrose
7950 Melrose Ave, Los Angeles, CA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 308 af i alt 862 anmeldelser" "
Bedømmelse på 8 − Udmærket. 324 af i alt 862 anmeldelser" "
Bedømmelse på 6 − Okay. 136 af i alt 862 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 862 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 39 af i alt 862 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

7,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location and ambience
Great location and ambiance! While the walls were thin causing us to hear the neighbors and some interior was older, the hotel had a great atmosphere and feel. The area was great, close to the gamers market great coffee places a very central.
Overnattede 4 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you enjoyed the great location, ambiance, and overall atmosphere of our hotel. Your comments about the proximity to the market, coffee places, and central location are much appreciated.Your insights are valuable, and we will use them to continually enhance our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,Luis BautistaHotel Manager

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2023
Svar fra Marco R. den 14. apr. 2023
Julie, thank you for your 10 out of 10 rating!

8/10 Udmærket

August

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i december 2021
Svar fra Leo den 16. jan. 2022
Dear guest, Thank you so much for taking the time to write this review. We are glad your stay was to your satisfaction; we hope to see you again in the near future. Please feel free to contact me if you are ever back in town, maybe we can do better next time you stay with us. Thank you again!

10/10 Fremragende

Frederik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Moderne hotel
Nice and clean. Good beds. Low noise. Lots of free places to park. The area is safe and you can walk around to the stores and restaurants, which is rare in LA.

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Værelserne var meget flot indrettet, og føltes meget hjemligt. Personalet var søde og informative. Området omkring Melrose Ave har både gode shopping og spise steder.

4/10 Dårligt

Kasper, Roskilde

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Fedt hotel - uden wifi
Hotellet er indrettet vildt fedt, baseret på en bæredygtig tankegang. Forvent ikke at wifi fungerer eller at du kan købe en kop kaffe. Medarbejderne virker meget u-rutineret og kan/vil ikke løse selv ganske ukomplicerede opgaver, som at udskrive en regning, levere 2 colaer på en gang m.v. Og det synd - for indretningen er helt unik.

10/10 Fremragende

Michael, Københav

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super
Dejligt sted med super beliggenhed og service!

10/10 Fremragende

Frands, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Visit LA and enjoy
Perfect spot for a visit in LA. Super location. Very nice staff and I love the style.

10/10 Fremragende

Kiera

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Adrian

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby is great. The restaurant is great. The staff were very nice. The upstairs hall is dark and creepy. The room seemed clean but, I was nursing insect bites for days afterward — I think bedbugs. I stayed recently at the other nearby Palihotel (West Hollywood) which was much, much better with no such issues.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Roland, West Hollywood

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Luis Bautista den 15. maj 2024
Dear Roland,We are delighted to hear that you enjoyed your experience.We value your insights as they help us improve and provide the best possible experience for all our guests.We look forward to welcoming you back in the near future.Warm regards,Luis Bautista Hotel Manager

10/10 Fremragende

David

Synes godt om: Rengøring, faciliteter
I had a very nice experience at this boutique hotel.Very nice touch to any and all services.
Overnattede 1 nat i maj 2024
Svar fra Luis Bautista den 6. maj 2024
Dear David,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant stay at Palihotel Melrose and that you appreciated the attention to detail in our services.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Luis BautistaHotel Manager

8/10 Udmærket

EVAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Luis Bautista den 15. maj 2024
Dear Evan,We're glad you enjoyed your stay and appreciate your feedback. We look forward to hosting you again soon.Best regards,Luis Bautista Hotel Manager

10/10 Fremragende

Tyson

Overnattede 1 nat i april 2024
Svar fra Luis Bautista den 7. maj 2024
Dear Tyson, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Fremragende

Beatrice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Luis Bautista den 9. apr. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

8/10 Udmærket

Patricia

Synes godt om: Rengøring, service og personale
This is a good place to stay for a couple of nights. If it's longer it may not be as comfy. There's no closet so no drawers to put your personal items (just a wicker basket). It's not sound proof (a neighbor was playing loud music late, but I called front desk and they dealt with it immediately which was great response). Sorry, if you want to party, this is LA, find yourself a bar or club. I liked the balcony, although not much of a view I enjoyed sitting outside in the morning or being able to open the sliding glass door to get fresh air in. it's facing a quiet street. The room was hot (and I usually don't turn the air con down). I can't imagine anybody who likes cold rooms to be comfortable. Their unit controls a few rooms at a time so they only just barely turned it on for a little bit then off again. I was in there in January so I was ok but it was uncomfortably hot at times. The free morning coffee is unpredictable. I don't think they offer it on the weekend for some strange reason. It is a very pretty hotel, I loved the lobby and the special details in the room. The restaurant downstairs offers delicious breakfasts, it's convenient for a bite before heading out.
Overnattede 5 nætter i januar 2024
Svar fra Hotel Management den 2. apr. 2024
Dear Patricia, Thank you for sharing your feedback about your recent trip, We are happy to hear you were able to enjoy your terrace with your morning coffee. Our complimentary coffee is available everyday from 6AM-8AM, The restaurant open at 8AM and coffee is available all day through them. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Warm regards, Luis Bautista Hotel Manager

10/10 Fremragende

kenneth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No control of AC. Central Air without individual control.
Overnattede 1 nat i februar 2024
Svar fra Luis Bautista den 20. mar. 2024
Dear Kenneth,Thank you for taking the time to share your feedback regarding your recent stay booked through Expedia. We sincerely apologize for any inconvenience you experienced with the air conditioning during your time with us.Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay.Warm regards,Luis Bautista Hotel Manager

2/10 Forfærdeligt

Adrian

Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024

6/10 Okay

Sarah

Synes godt om: Rengøring
Synes ikke om: Faciliteter
The entire building is controlled on one thermostat run. There is no way to control the temperature of your room. If someone calls the front desk and says it is cold, the entire building is blasted with heat, and vice versa. While there are multiple lights in the room, there are huge swaths of the room that get no light, making them very hard to see in. The restaurant attached changes its hours and its offering with no warning.
Overnattede 5 nætter i februar 2024
Svar fra Luis Bautista den 6. mar. 2024
Dear Sarah,Thank you for taking the time to share your thoughts about your recent stay with us. We sincerely appreciate your feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests.We understand that the centralized thermostat system has been a source of inconvenience for you. We apologize for any discomfort this may have caused and assure you that we are actively looking into ways to address this concern, providing a more personalized and comfortable environment for our guests.Your mention of insufficient lighting in certain areas of the room is duly noted. Regarding the changes in the restaurant's hours and offerings, we apologize for any inconvenience this may have caused. We understand the importance of consistency and will work on providing better communication about any alterations to the restaurant services.We value your feedback tremendously, your satisfaction is our top priority, and we appreciate your understanding as we strive to create a more enjoyable stay for all our guests.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again, providing an improved and delightful experience.Warm regards,

10/10 Fremragende

Monica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unique decor, very friendly staff, great location, and comfortable accommodations.
Overnattede 1 nat i februar 2024
Svar fra Luis Bautista den 27. feb. 2024
Dear Monica,Thank you for taking the time to share your positive experience with us. It is our aim to provide a memorable and comfortable stay for our guests, and we're thrilled to have succeeded in your case. We look forward to welcoming you back in the future.Best regards,

10/10 Fremragende

Brandon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Luis Bautista den 2. mar. 2024
Dear Brandon, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Luis Bautista den 27. feb. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Luis Bautista den 21. feb. 2024
Dear Erin, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

8/10 Udmærket

Jeong-Ho, West Hollywood

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
I can hear every single word spoken by a guest across the hall and next door. No privacy. Outside, it’s extremely loud with people screaming and cars accelerating.
Overnattede 4 nætter i februar 2024
Svar fra Luis Bautista den 19. feb. 2024
Hi Jeong-Ho,Thank you for sharing your experience. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your insights are valuable, and we appreciate your understanding.Best,Luis Bautista.Hotel Manager.

6/10 Okay

Rafael

Synes godt om: Service og personale
Poor choice
The place is overrated. Accomodations, in the Suite Room, are fair at best. No in room a/c control and we could hear all conversation from nearby rooms.
Overnattede 3 nætter i februar 2024
Svar fra Luis Bautista den 15. feb. 2024
Dear Rafael,We appreciate your feedback and apologize for any inconvenience you experienced. We take your comments seriously and will address the issues mentioned to enhance our guests' experiences. Thank you for bringing this to our attention.Sincerely,Luis Bautista.Hotel Manager.

10/10 Fremragende

Snorre

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A hidden gem. Nice Hotel, rooms and good service. Really worth a visit
Overnattede 2 nætter i februar 2024
Svar fra Luis Bautista den 15. feb. 2024
Dear Snorre,Thank you for the glowing review! We're delighted to be considered a hidden gem. Your appreciation for our hotel, rooms, and service means a lot. We hope to host you again soon!Best regards,Luis Bautista.Hotel Manager.

10/10 Fremragende

phillip

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incredible staff and lovely room
Five star customer service. Loved the hotel and room. Staff was incredible
Overnattede 1 nat i januar 2024
Svar fra Luis Bautista den 15. feb. 2024
Dear Phillip,Thank you for your kind words! We're thrilled to hear that you enjoyed our five-star customer service and loved your stay with us. We look forward to welcoming you back soon!Luis Bautista.Hotel Manager.

4/10 Dårligt

Bryan, Hurst

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff was great. Welcoming and helpful. No AC or heating controls in the rooms. Homeless walking around in the lobby. Weird burning type smell in the elevator(that you prayed you wouldn't get trapped in) Can't buy bottled water and i had to fix the toilet twice because the float kept messing up. The room was big and nicely furnished and i guys it was OK for one night but i wouldn't bring my family here. Just had an uneasy feeling
Overnattede 1 nat i februar 2024
Svar fra Luis Bautista den 9. feb. 2024
Dear Bryan,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and are glad to hear they were welcoming and helpful during your stay.We apologize for the inconveniences you experienced with the room amenities. We understand the issues impacted your overall comfort, and we sincerely apologize for any unease they may have caused.we are actively addressing these concerns to enhance the overall guest experience.We value your input and hope you give us another chance to provide you with a more enjoyable stay in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards, Luis Bautista Hotel Manager

10/10 Fremragende

joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Luis Bautista den 6. feb. 2024
Dear Joseph,Thank you so much for taking the time to sharing your experience with us. Your opinion and feedback are important to us as we strive hard for the absolute satisfaction of our guests.We hope to have the opportunity to welcome you again.Luis Bautista.Hotel Manager

8/10 Udmærket

Teri

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel with some minor plumbing issues
This is a lovely hotel with very friendly staff in a great location within walking distance to so many things. No coffee machines in the rooms but there is free coffee in the lobby until 8am. My only complaint (and I saw the same issue in another review here) is that my shower would not drain. It wasn't too bad since I only had water up to the middle of my shins when I finished my shower, and I guess it was my own funk in there, but not ideal. I reported it to the front desk but it wasn't fixed, so I'm guessing it's a plumbing issue in Room 105 that some Drano can't resolve.
Overnattede 2 nætter i januar 2024
Svar fra Luis B den 29. jan. 2024
Dear valued guest,Thank you for taking the time to share your experience at Palihotel Melrose. We are delighted to hear that you found our hotel lovely, with a friendly staff and a convenient location. It's wonderful that you were able to enjoy the proximity to various attractions within walking distance.We sincerely apologize for any inconvenience you experienced with the shower drainage issue. Your feedback is invaluable to us, and we regret that this aspect of your stay did not meet our usual high standards. We have shared your concerns with our maintenance team to address the plumbing issue promptly and ensure that future guests do not encounter a similar inconvenience.We constantly strive to enhance our guest experience, and your feedback assists us in making necessary improvements. Sincerely,Luis Bautista Hotel Manager

10/10 Fremragende

Reuel

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Fine
Overnattede 1 nat i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

10/10 Fremragende

GEORGIOS

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the stay. Great location. Attentive staff. I recommend and i ll go back
Overnattede 2 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Georgios,Thank you for sharing your experience. We're thrilled you enjoyed our hotel's location and friendly staff. Your feedback is invaluable. We hope to welcome you back for an even better stay.Best,Luis Bautista

10/10 Fremragende

Tami

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear Tami thank you for taking the time to give us your feedback. Thank you for staying with us here at the Palihotel Melrose.Sincerely,Luis Bautista

6/10 Okay

Wes

Synes godt om: Rengøring, service og personale
Awkward space
Average. Bathroom was small and akward. Toilet paper didn’t fit into the dispenser and was impossible to unroll without removing from the holder. Very weird. Some of the setup was strange. The “closet” was a mirror with hooks and a ladder leaning against a wall with some hangers. No drawers. Odd pictures of kids on the wall. Wasn’t terrible but wouldn’t book here again
Overnattede 1 nat i januar 2024
Svar fra Luis B den 26. jan. 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are sorry to hear that your recent stay did not meet your expectations. Your comments provide valuable information for us to identify areas for improvement, and we apologize for any inconvenience you experienced.While we're constantly improving our product for our guests, we take feedback like yours to heart and make our changes accordingly to best satisfy our guests. We would love to welcome you back in the near future! Luis B

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Værelsets komfort
Won’t stay here again.
The beds are not comfortable. Mattresses are very soft and they sag toward the middle. There was a lot of noise from the room above us late at night and very early in the morning (like 4:30am). Even the coffee that is served in the lobby was awful.
Overnattede 2 nætter i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. It's disheartening to hear about the issues with the beds, noise disturbance, and the coffee not meeting your expectations. Your feedback is important, and we assure you that we are taking immediate steps to address these concerns. We value your insights and hope to have the opportunity to regain your trust in the future.Best regards,Luis Bautista

6/10 Okay

Blair

Synes godt om: Rengøring, service og personale, værelsets komfort
We had a nice stay. The room was as described and the decor was attractive. Front desk staff was very helpful and friendly. The onSite restaurant was very good and convenient. The surrounding area was a little sketch and there was less we felt comfortable walking to than we had planned. Parking is also unclear and you have to call each time you want to be let in the garage. The bed was comfortable and shower was nice. Overall we enjoyed our stay
Overnattede 2 nætter i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear Blair,Thank you for sharing your positive experience with us. We're delighted to hear that you had a nice stay and enjoyed the well-described room with attractive decor. It's wonderful to know that our front desk staff was helpful and friendly, and you found the onsite restaurant to be very good and convenient.We appreciate your feedback about the surrounding area, and we apologize if it fell short of your expectations. Guest safety is a priority, and we'll continue to work on enhancing the overall experience. Regarding the parking, we apologize for any confusion, and we'll review our communication process to ensure a smoother experience for our guests.We're thrilled you found the bed comfortable, and the shower nice. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Best regards,Luis Bautista

10/10 Fremragende

Rachel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I could access it easily after a long day. It has a very warm cozy feeling. The people working there are very kind and accommodating.
Overnattede 1 nat i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear Rachel,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel provided a warm and cozy feeling, offering you a comfortable retreat after a long day. It's wonderful to know that our team's kindness and accommodation added to your overall satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay.Warm regards,Luis Bautista

10/10 Fremragende

Stuart

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Atmosphere atmosphere atmosphere. An eclectic turn of the century vibe.
Overnattede 1 nat i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear Stuart,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the atmosphere of our hotel, and we're delighted that our eclectic turn-of-the-century vibe resonated with you. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience at Palihotel Melrose.Best regards,Luis BautistaHotel Manager

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Jennifer thank you for taking the time to give us your feedback. I am happy to hear you enjoyed your time with us. Thank you for staying with us here at Palihotel Melrose.Sincerely,Luis Bautista

10/10 Fremragende

neil

Overnattede 2 nætter i januar 2024
Svar fra Luis Bautista den 29. jan. 2024
Dear Neil, thank you kindly for taking the time to sharing your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista

2/10 Forfærdeligt

Gabriela

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sanitary facilities were defective. Had to be repaired on two days. Ventilation can only be controlled centrally for various rooms. Not individually. If the neighbor has cold and the other warm, it is a constant up and down and very stressful. Bill was charged twice. Attention when entering the hotel you have to sign a form, which authorizes the hotel to make the transaction from the beginning. Normally we only pay at the end. I settled everything at the end. But I lost quality and time from my rest in the hotel. The manager didn't even offer me another room. He said they were full, although there were still 7 free on the website. And the staff also said that I should change the next day. The manager commented that if I had booked directly with the hotel, they would be more accommodating and could do something. So never book through your platform again! Horror this week. Luckily there were some on staff who were very nice and understanding and helped. For - 220.- dollars you should get a better service.
Overnattede 6 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Gabriela,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we assure you that we are addressing all these issues with urgency. It's regrettable that we couldn't offer you an alternative room promptly, and we apologize for the manager's response.We appreciate your kind words about our staff, and we will use your feedback to enhance our service.Again, our apologies, and we hope to have the opportunity to regain your trust in the future.Best regards,Luis Bautista

6/10 Okay

Angel

Overnattede 1 nat i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Angel,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. Our goal is to provide a positive experience for all our guests, we would love the opportunity to welcome your back. Best regards,Luis Bautista

6/10 Okay

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Old Property Presents Issues
The hotel is adorable and in a wonderful location. The staff, especially Evan, were amazing. However, the walls are paper thin and we could hear our neighbors through the walls. Also, the rooms do not have thermostats. So there is no way to control the temperature of the room. We woke up in the middle of the night and the heat was on. We were burning up and it wasn’t even cold outside. We complained the first day that we arrived that our room was hot, but nothing ever changed. Our room was on the 2nd floor facing an alley so we were nervous about sleeping with the sliding patio door open, for security reasons, so we just had to deal with it. We won’t stay here again.
Overnattede 5 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Simon,Thank you for sharing your experience with us. We appreciate your compliments about our adorable hotel, wonderful location, and the amazing service provided by Evan. However, we're genuinely sorry to hear about the challenges you faced during your stay.We apologize for the inconvenience caused by thin walls and the lack of thermostat control in the rooms. It's disheartening to hear that your concerns about the room temperature were not addressed promptly, and we understand how this impacted the quality of your stay.We take your feedback seriously and will use it to improve our services. We regret that we fell short of your expectations and sincerely hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.Best regards,Luis Bautista

10/10 Fremragende

Aswanth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Aswanth,Thank you for taking the time to leave us you review! We're thrilled to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.Best regards,Luis Bautista

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Thank you so much for taking the time to sharing your experience with us. Your opinion and feedback are important to us as we strive hard for the absolute satisfaction of our guests.We hope to have the opportunity to welcome you again.Luis Bautista

10/10 Fremragende

Christiana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
After reading all the reviews I was hesitant to book. I’m very happy I ended up choosing Palihotel Melrose because my stay was amazing. It does get cold at night but the beds are extremely comfortable and the comforter will keep you warm. The location is super accessible to everything in LA and walking distance to a lot in West Hollywood. I will be recommending this to anyone in the future & will be back the next time I’m staying in weho.
Overnattede 5 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Dear Christiana,Thank you for choosing Palihotel Melrose and for sharing your wonderful experience with us. We're thrilled to hear that your stay was amazing, and you found the beds extremely comfortable. It's fantastic that our location was convenient for your LA explorations and West Hollywood adventures.We appreciate your recommendation, and we look forward to welcoming you back on your next stay in WeHo. Best regards,Luis BautistaHotel Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Needs more light
I’ve stayed at this hotel five times and while it has character, the lighting in the bathrooms is too dark. Have run into a few plumbing problems as well. Staff is very pleasant and helpful.
Overnattede 8 nætter i december 2023
Svar fra Luis Bautista den 6. feb. 2024
Dear Valued Guest,Thank you for your continued loyalty and for taking the time to share your feedback. We also value your input and feedback is crucial to our improvement efforts, and we will address these concerns to enhance the overall guest experience.We hope to have the opportunity to welcome you again, and we strive to make it an even more enjoyable one.Best regards,Luis Bautista.Hotel Manager

10/10 Fremragende

Lorena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Luis Bautista den 6. feb. 2024
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis B.

10/10 Fremragende

Katherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Luis Bautista den 29. jan. 2024
Hello Katherine,Thank you so much for taking the time to sharing your experience with us. Your opinion and feedback are important to us as we strive hard for the absolute satisfaction of our guests.We hope to have the opportunity to welcome you again.