Udendørsområde

Anmeldelser af Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Anmeldelser

6,0
Bedømmelse på 10 − Fremragende. 1338 af i alt 5949 anmeldelser" "
Bedømmelse på 8 − Udmærket. 1077 af i alt 5949 anmeldelser" "
Bedømmelse på 6 − Okay. 1131 af i alt 5949 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1036 af i alt 5949 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1367 af i alt 5949 anmeldelser" "

6,4/10

Rengøring

6,8/10

Service og personale

6,0/10

Faciliteter

5,8/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Evelyn

Overnattede 1 nat i oktober 2023
Svar fra Customer Service den 22. okt. 2023
We appreciate your feedback, Evelyn.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Udmærket

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Customer Service den 27. sep. 2023
Mark, thank you for choosing Four Points Los Angeles International Airport and sharing your rating. It seems you had a favorable stay with us. We welcome any additional comments or feedback upon your next visit, as we're always looking to improve guest experiences. We're looking forward to welcoming you back.

8/10 Udmærket

Maria

Overnattede 1 nat i august 2023
Svar fra Customer Service den 13. aug. 2023
We appreciate your lovely rating, Maria!The satisfaction of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Fremragende

Oscar

Overnattede 1 nat i juli 2023
Svar fra Customer Service den 17. jul. 2023
Oscar, it is fantastic to hear that your stay met your expectations. Without the details of your experience, it's a bit challenging to get a good grasp of what made your visit to Four Points Los Angeles International Airport so memorable, but your rating indicates a high level of satisfaction.It seems like you have taken full advantage of the elements that make our establishment stand out, be it our strategic location near the airport, our host of amenities, our commitment to providing exceptional hospitality, the comfort of the rooms, the food at our in-house restaurant, or perhaps even a combination of all these factors.Although you didn't provide specific feedback, it is always our primary aim to ensure we offer an excellent service and a comfortable stay to all our guests and your high rating suggests that we have succeeded in our endeavors during your visit. We deeply appreciate you taking the time to rate your stay and and are very pleased to see that it was a positive one.While every stay is different, we constantly strive to maintain our standards and ensure that all of our guests have an experience as positive as the one your rating implies. We hope to learn more about your satisfactory experience in the future to help us offer enriched experiences to our esteemed guests.We are excited to welcome you back to Four Points Los Angeles International Airport in the near future to provide you another memorable and satisfactory visit. Thank you once again for choosing to stay with us and offering such a heartwarming endorsement of our establishment through your rating.

8/10 Udmærket

Camilla

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Gammelt slidt hotel tæt på lufthavn og offentlig trafik, super serviceminded personale
Overnattede 10 nætter i maj 2023
Svar fra Customer Service den 30. maj 2023
Tak fordi du deler dine tanker med os, Camilla.Vi sætter pris på den tid, du har brugt til at give os din feedback. Det er ekstremt vigtigt for os at høre vores gæsters forslag. Når det er sagt, vil vi være sikre på at se nærmere på dine bekymringer fremover. Vi ønsker at sikre, at disse fejltrin slettes for vores fremtidige gæster.Endnu en gang sætter vi pris på den tid, du har brugt på at give os en anmeldelse. Hvis der er nogen måde, vi kan imødekomme dig under et fremtidigt besøg, så lad os det vide.

10/10 Fremragende

Tess

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and clean and dated. Really good beds. Only bad thing is that there aren’t black our curtains and that woke me up too early.
Overnattede 1 nat i februar 2023
Svar fra Customer Service den 18. feb. 2023
Thank you for the great rating, Tess!We're happy you had a pleasant stay with us and appreciated our clean rooms and comfortable beds. It's unfortunate you had such challenges with our furnishings. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2022
Svar fra Customer Service den 14. sep. 2022
Thank you for the amazing rating, Mark!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Four Points Los Angeles International Airport soon!Thanks again for leaving your feedback!

4/10 Dårligt

Sisse

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022
Svar fra Customer Service den 16. jul. 2022
Thank you for sharing your feedback, Sisse. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 Dårligt

Philip

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skuffende niveau af rengøring
Var på hotellet i 3 dage og fik ikke rengjort værelset en eneste gang - dette selvom det blev påpeget flere gange. De virkede mest ligeglade. En aften fik vi bare en pose op med håndklæder og diverse.
Overnattede 3 nætter i juni 2022
Svar fra Customer Service den 6. jul. 2022
Vi sætter pris på din feedback, Philip. Vi er kede af, at din tid hos os var mindre end ideel. Vi vil sørge for at advare de relevante medlemmer af vores team for at rette op på disse problemer. Vi bekymrer os meget om vores gæster og ønsker at yde den bedst mulige service. Tak, fordi du gjorde os opmærksomme på disse bekymringer. Vi håber, du giver os endnu en chance for at være vært for dig snart, så vi kan dele en mere positiv oplevelse.

8/10 Udmærket

Lars

Just a quick convenient overnight
Just stayed for the night between two flights - OK place for the purpose, short shuttle trip from and to the terminals.
Overnattede 1 nat i marts 2022
Svar fra Customer Service den 9. mar. 2022
Thank you for the 4-star rating, Lars! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Four Points Los Angeles International Airport. Thank you again for sharing!

8/10 Udmærket

John Maul

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i december 2021
Svar fra Customer Service den 6. dec. 2021
Thank you for the 8/10 rating, John! We are excited to see that you had an enjoyable experience at Four Points Los Angeles International Airport. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

2/10 Forfærdeligt

mori

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
terrible staff, disorganized staff, took half an hour to check in. hotel wasn’t very nice either. rooms were barely average. stay away from here. words can’t describe how bad the staff is.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Khaled

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They fool you into thinking parking is included and then hit you with a $55 daily fee! No traportation, middle of no where
Overnattede 1 nat i maj 2024

8/10 Udmærket

Angela

Overnattede 1 nat i maj 2024

10/10 Fremragende

Oralia

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Bed comforting
Overnattede 1 nat i maj 2024

8/10 Udmærket

PATRICK

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here before my last room was. Much nicer and updated.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Patrick,Thank you for sharing your experience with us at Four Points Los Angeles International Airport. We appreciate your repeat stay. The hotel is continually updating its facilities, and we hope that your next visit will be even more enjoyable. We're looking forward to welcoming you back soon.

2/10 Forfærdeligt

Nebiyu Anso

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very Dirty room. if you looking clean hotel I don’t suggest this facility.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Nebiyu Anso, thank you for sharing your feedback. Cleanliness is a priority, and we will address your concerns with our team. Your comments are important to us as we strive to improve guest experiences.

8/10 Udmærket

luis

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
the parking is too expensive and the hotel in general looks dirty
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Luis, thank you for sharing your thoughts. It's concerning to hear you felt that way about the parking and cleanliness. Our team will look into these matters to further enhance our services. Your feedback is valuable, and we hope to welcome you back for a more pleasant experience at Four Points Los Angeles International Airport.

2/10 Forfærdeligt

Nancy

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible experience!! Room itself was dirty,nothing was working.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Nancy, it is disheartening to hear about your experience. Cleanliness and functionality of the room are critical, and it appears we missed the mark. Your feedback will be used to improve our services. Thank you for sharing your thoughts.

10/10 Fremragende

Kim

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Kind, thorough staff who helped us with our mobility issues and gave us a perfect room!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Kim, the team members at Four Points Los Angeles International Airport are delighted to hear that you found their assistance helpful. It is wonderful to know that the room suited your needs perfectly. We look forward to welcoming you back!

8/10 Udmærket

Samuel, Tucson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Samuel, thank you for your positive rating of Four Points Los Angeles International Airport. We're glad to see you enjoyed your stay. We hope to welcome you back soon!

6/10 Okay

Suhas

Rejste med familie og småbørn
Synes godt om: Service og personale
The bathroom was very old and paint chipped. Will not visit again. Walls had asbestos smell. Parking is $57 per night. This is super annoying.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Suhas, thank you for sharing your experience. The feedback regarding the bathroom and parking is valued and will be reviewed internally. Our team is always striving to improve and your insights help us take necessary steps. Safe travels on your future journeys.

10/10 Fremragende

Briseida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean & very convenient for flying.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Briseida, thank you for your kind words! The team at Four Points Los Angeles International Airport is thrilled to hear you found the hotel clean and convenient for your travel needs. We look forward to welcoming you back soon!

2/10 Forfærdeligt

Rafael

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Run down, not friendly. Blood stains on sheets and towels, broken table, broken lights, broken tub drain. Only 3 channels to watch on tv. Bed was very uncomfortable. No fridge, no microwave, no free breakfast, no free parking ($55 a day). They had a little store in the lobby that was super marked up. It sucked to be honest. Worst experience I had in a hotel.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Rafael,Thank you for your feedback. It's concerning to hear about the inconveniences you experienced. Our team is dedicated to providing a comfortable stay, and your comments are important to us for making improvements. We hope to have another opportunity to better serve you in the future.

2/10 Forfærdeligt

Ashton

Rejste med familie, Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The toilet didn’t work. I had to be switched rooms in the process of switching rooms. My card wouldn’t work for the door so I had to walk downstairs and take the elevator. Literally four times. The staff was rude and sleepy. I will never be coming back to this hotel oh, not to mention none of the rooms have microwaves refrigerators in the phone didn’t work in my room
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Ashton, it is very concerning to hear about your experience. Guest satisfaction is a priority, and it appears your stay did not reflect our usual standards. Room issues and uncharacteristic interactions with team members are being addressed seriously. We hope you will reconsider and allow us another chance to provide a better experience in the future.

10/10 Fremragende

Madeline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Madeline, thank you for your review! The team at Four Points Los Angeles International Airport is thrilled to know you had a great experience. We're looking forward to welcoming you back soon. Safe travels!

10/10 Fremragende

Krystal

Synes godt om: Rengøring
.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Krystal, thank you for your review. The team at Four Points Los Angeles International Airport is delighted that you had a great experience. We look forward to welcoming you back on your next visit!

2/10 Forfærdeligt

Daniel

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The wifi was so bad the whole two 2 days I had to use my own personal data because of the poor internet connection at the hotel
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Daniel, the inconvenience with the internet connection during your stay is regrettable. Our team is committed to providing a better experience and will look into the connectivity issues. We appreciate your feedback and hope to improve based on your comments.

6/10 Okay

Algeria

The bed was very uncomfortable.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Algeria, thank you for sharing your thoughts. Comfort is very important, and the hotel will make note of your feedback to enhance future stays. The team is committed to continuous improvement and appreciates your input.

10/10 Fremragende

Oscar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Oscar, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled to know you had a positive experience. We hope to welcome you back soon!

4/10 Dårligt

Liliana

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Liliana, thank you for sharing your rating. Your feedback is valuable, and the team is committed to enhancing the guest experience. If you have any specific concerns or suggestions, we would appreciate further details. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Udmærket

Molly

Synes godt om: Rengøring, service og personale
Older rooms, but it worked for a one night at the airport. Shuttle to hotel wasn’t clear that it was just Four Points shuttle
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Molly, thank you for your feedback. We're glad that our location worked well for your stay near the airport. We will ensure our shuttle service details are communicated more clearly in the future. We hope to welcome you back at Four Points Los Angeles International Airport again soon.

10/10 Fremragende

Owen

Synes godt om: Rengøring, faciliteter
All good
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Owen,Thank you for your positive feedback on Four Points Los Angeles International Airport! We're delighted to hear everything met your expectations. We look forward to welcoming you back soon.

10/10 Fremragende

Tashina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel is very nice. We for here really early and we could do early check in
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Tashina, thank you for sharing your wonderful experience at Four Points Los Angeles International Airport. The team is delighted to hear that you enjoyed your stay and appreciated the early check-in. We look forward to welcoming you back soon!

6/10 Okay

Paul

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I was given a room key to a room that had NOT been cleaned. Poor communication internally.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Paul, thank you for sharing your feedback. It is concerning to hear about the room issue and the communication challenges you experienced. Your comments will help us in our efforts to improve. We hope you'll consider giving us another opportunity in the future.

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Julie, thank you for your positive rating of Four Points Los Angeles International Airport. Our team members are delighted you enjoyed your stay. We're looking forward to welcoming you back on your next visit!

4/10 Dårligt

Krista

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Smelled like sewage in the lobby. Bar and restaurant closed in the afternoon. Pool was cold, and no service. Rooms were totally outdated, floor to ceiling. Way too much money for the room for what we got. Not even a microwave or mini fridge in the room. One front desk person claimed they charged $50 for early check in.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Krista, thank you for your feedback. The issues you encountered in the lobby and with the amenities are being reviewed closely. We strive to provide great value and regret that this was not reflected during your stay. Your comments about the room decor and the absence of certain amenities will be taken into consideration. Our team will verify the early check-in information to ensure accurate communication. We hope you consider giving us another chance in the future.

10/10 Fremragende

Stephie

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
Centrico
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Ciao Stephie,Grazie per la tua bella recensione! Il team del Four Points Los Angeles International Airport è lieto di sapere che hai apprezzato la nostra posizione centrale. Non vediamo l'ora di darvi il benvenuto presto.

4/10 Dårligt

majid

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Property condition and room facilities are terrible
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Majid, thank you for sharing your experience. It is concerning to hear about your perception of the property condition and room facilities. The team continually strives to enhance our guests' experience and will take your feedback seriously.

10/10 Fremragende

Jerveta

Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 21. maj 2024
Jerveta, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled that you had a great experience. We're looking forward to welcoming you back on your next visit!

6/10 Okay

Malu

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Thank you for taking the time to share your feedback, Malu.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

2/10 Forfærdeligt

edward

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This room is terrible and looks to be the oldest one they have. It smells terrible like mold and mildew. My card was charged $350 for incidentals and I doubt the uncomfortable mattress in here cost $50 at the swap meet. I checked for bed bugs just to be safe. If this is the room I get through expedia, I will never stay here again.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Edward, thank you for sharing your feedback. It is disappointing to hear that you did not have a pleasant experience. Our goal is to provide a comfortable and welcoming stay for all our guests. Your comments about the room’s condition and the incidental charges have been noted and will be reviewed. We appreciate your input and hope for another opportunity to better serve you in the future.

6/10 Okay

Shane

For how old this hotel is it’s pretty clean. The only thing I did not like was showed up an hour before check-in and they wanted to charge me $50. Did not like that other than that property not bad.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Shane, thank you for your feedback. It's nice to hear you found the property clean. We appreciate your comments and will take them into consideration to improve our guest experience.

8/10 Udmærket

Sergio

Synes godt om: Rengøring, service og personale
Hotel muy viejo y poco limpio, los cuartos huelen muy mal !!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 18. maj 2024
Sergio, gracias por compartir tus pensamientos. Se han reconocido las notas sobre el estado y limpieza del hotel. Nuestro equipo está comprometido a mantener un ambiente cómodo para todos los huéspedes. Trabajamos continuamente en mejoras y realmente esperamos que considere quedarse con nosotros nuevamente para tener una experiencia más placentera.

2/10 Forfærdeligt

Anthony

Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Anthony, thank you for sharing your feedback. It is important to us. If you have any specific concerns or comments about your experience, we would welcome the opportunity to address them. Please feel free to reach out directly. We hope to have another chance to better serve you in the future.

8/10 Udmærket

Benjamin, SURREY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s ok could be better
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 18. maj 2024
Benjamin, thank you for sharing your thoughts. We appreciate your feedback and are always looking for ways to enhance our guests' experience at the Four Points Los Angeles International Airport. We hope to have another chance to welcome you back and provide you with an even better stay in the future.

6/10 Okay

Maria

Está bien pero le falta un poco
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 18. maj 2024
María,Gracias por tus comentarios. Sus comentarios son valiosos y la mejora continua es importante para nosotros. Esperamos tener la oportunidad de brindarle una experiencia aún mejor en el futuro.¡Viajes seguros!

10/10 Fremragende

Halima

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay was quiet. Our room was cleaned daily with fresh towels and supplies. Very courteous staff and friendly room service and cleaning staff. The property isn’t fancy and room has no microwave or refrigerator which we would have appreciated, otherwise everything else was great. We had a wonderful stay.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 18. maj 2024
Halima, thank you for your kind words about Four Points Los Angeles International Airport. The team is delighted to hear that you appreciated the cleanliness and daily fresh supplies in your room. Your feedback regarding the microwave and refrigerator is noted. We are thrilled you had a wonderful stay and look forward to welcoming you back.

2/10 Forfærdeligt

JUANIQUA

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The deposit is $350!!! That is a large deposit for a dirty, ran down, need to be upgraded hotel! The parking is $50/night! Like are you serious? They put me on an abandoned side of the hotel by myself. There was literally mattresses and etc., up against glass that looked like a crime scene. They moved me. That new room was horrible… the toilet paper roll was broke, the door you had to ply it open, windows was dirty, tub was dirty and broke. To top it off I paid $50 for 3pm late check out and, two people started knocking on the door at 9 AM and one person came in while I was in the shower. I will admit they did comp one night and gave me my $50 back for the late check out, which they had no choice because I end up leaving at 1pm because of all the interruptions. Horrible. I do not recommend.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 18. maj 2024
JUANIQUA, thank you for providing your feedback. The team is committed to ensuring that all areas of the hotel meet guest expectations. The described room conditions and unexpected interruptions are not part of the standard guest experience. Your concerns will be reviewed to enhance future stays.

2/10 Forfærdeligt

Marco

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
BEWARE!!!! Do not stay at four points you will regret it. I would’ve rather spent the night in a motel or my car than this hotel. The only nice thing in this hotel is the lobby other than that it’s probably up to the same standards or worse than a motel. Walls super thin you can hear the neighbors banging on the walls at 4 in the morning. Also no complementary parking be prepared to pay $55 each day you stay at that place
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Marco, it's regrettable that your experience did not meet your expectations. Your feedback is valuable and will be reviewed by the team to enhance guest satisfaction. The team constantly strives to provide a comfortable and pleasant stay for all guests.