Deluxe-dobbeltværelse | Pengeskab på værelset, skrivebord, strygejern/strygebræt, gratis Wi-Fi

Anmeldelser af The Resident Kensington

4 out of 5
The Resident Kensington
25 Courtfield Gardens, London, England

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 739 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 207 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 42 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 1004 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Gurpreet - Duty Manager den 12. feb. 2024
Dear Kay, Thank you for your 10/10 rating, we are happy to see that you had a great stay and we appreciate you taking the time out to leave a review. We hope to welcome you back some time in the future.

10/10 Fremragende

Annette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alt fungerede. Super god service på hotellet. Eneste "minus" var værelsets størrelse. Men det vidste vi egentlig godt på forhånd.
Overnattede 2 nætter i oktober 2023
Svar fra Daniel - Duty Manager den 14. okt. 2023
Dear Annette,We're thrilled to know that you found our service to be excellent during your stay. Providing excellent service is a top priority for us, and it's always gratifying to hear that our efforts have been recognized and appreciated.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Kind Regards,Daniel - Duty Manager

8/10 Udmærket

Malene

Overnattede 3 nætter i april 2023
Svar fra Gurpreet - Duty Manager den 26. apr. 2023
Dear Marlene,Thank you for taking the time to rate your stay with us. We're glad you enjoyed your stay with us and we hope to see you again some time in the future.

8/10 Udmærket

Anni

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God service
Hotellet er hyggeligt og personalet er serviceminded. Havde et ok alternativ til morgenmad på hotellet.
Overnattede 3 nætter i marts 2023
Svar fra Gurpreet - Duty Manager den 13. mar. 2023
Dear Anni,Thank you for your review and rating. We're happy to hear you had a cosy stay at The Resident and enjoyed the alternative breakfast options close by the hotel.We hope to see you again some time in the future.

8/10 Udmærket

Kurt

Overnattede 4 nætter i februar 2023
Svar fra Gurpreet - Duty Manager den 23. feb. 2023
Dear Kurt,Thank you for your rating, we hope you had a great stay at The Resident Kensington. We hope to see you back soon.

10/10 Fremragende

Mette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2022
Svar fra EJ den 22. okt. 2022
Dear Mette,Thank you for the perfect 10 feedback following your stay.I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done to the whole team! :)Kind regards,Edgardo CruzReception Manager

10/10 Fremragende

Dorthe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2022
Svar fra The Resident Kensington Team den 22. jun. 2022
Thank you so much for your 10 out of 10 feedback It is very much appreciated and we hope to welcome you again the future

10/10 Fremragende

Maria

Overnattede 3 nætter i april 2022
Svar fra EJ den 27. apr. 2022
Dear Maria, Thank you for the feedback following your stay. I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done to the whole team! :) We hope to see you again! Kind regards, Edgardo Cruz Reception Manager

10/10 Fremragende

Dorota

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2020
Svar fra Brendan den 12. mar. 2020
Hi Dorota, Thank you for taking a moment to rate us following your stay. We hope to see you again soon :)

8/10 Udmærket

Christina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Småt men godt
Vi havde en virkelig dejlig tur til London to voksne og to børn. På forhånd havde vi planlagt med, at hotellet ikke tilbyder morgenmad, det er dog noget vi for fremtiden er villige til at betale for. Med børn er det virkelig besværligt at tage ud og finde morgenmad. Værelset var dejligt rent og fint. Rengøringen var super og personalet var på og altid søde. Dog var værelset meget småt og med opredning til 4 var det virkelig svært at være der. Desværre.
Overnattede 6 nætter i oktober 2019
Svar fra Ejay Cruz den 4. nov. 2019
Dear Christina, Thank you for the review in regards to your recent stay at The Nadler Hotel. We are delighted for the overall score and we look forward to welcome you back here with us! Kind regards, Ejay Cruz

8/10 Udmærket

Lars

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juli 2019
Svar fra Gemma Duty Manager den 27. jul. 2019
Good evening Lars, Thank you for your feedback - it is much appreciated and we hope to welcome you again soon All the best

10/10 Fremragende

Anne Marie S.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
En lille perle
Dejligt hotel i charmerende og roligt område. Utroligt serviceminded personale. Tæt på alle transportmidler, restauranter, pubs etc. Anbefales varmt herfra.
Overnattede 3 nætter i marts 2019
Svar fra Mirela, Duty Manager den 23. mar. 2019
Dear Anne Marie, It's wonderful to hear you had such an nice stay with us. Your feedback is truly appreciated and we are very happy to know that our services were to your liking. Takk skal du ha!

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Et dejligt hotel
Ingen anmærkninger. Venligt og hjælpsomt personale. Centralt og tæt på metrostation “Earls Court” I stille område med gode indkøbsmuligheder og restauranter. Store, rene værelser med skønne forhold. Vi manglede ikke noget.
Overnattede 3 nætter i februar 2019

8/10 Udmærket

Christine A

Rejste med partner
Location is fabulous! Staff and room were good. Several items did not work (coffee maker, and hot water regulator). Otherwise, the hotel was very good.
Overnattede 11 nætter i maj 2024

10/10 Fremragende

Darsha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Appreciated the warm welcome by the friend front desk staff! Stay was pleasant too only con was that room was pretty small.
Overnattede 2 nætter i maj 2024
Svar fra Daniel - Assistant Reception Manager den 22. maj 2024
Dear Darsha,Thank you so much for your kind words! We are delighted to hear that you appreciated the warm welcome from our front desk team and had a pleasant stay. We understand that some of our room categories may be less spacious for guests. We strongly recommend King/Superior/Deluxe rooms for more space. We hope to welcome you back soon and provide an even better stay!Kind Regards,Daniel - Assistant Reception Manager

4/10 Dårligt

Brian

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DECEPTIVE. It was a good property but the room was bad. It was in the basement with small raised windows looking out to the sidewalk where you could see legs of people walking by. Bait and switch to me. That room is not pictured in the listing. Expedia listing shows only upstairs view rooms or rooms with outdoor patios. Very disappointed and feeling taken advantage of. Make sure if you book here that you get a nice room selection confirmed first.
Overnattede 1 nat i maj 2024
Svar fra Daniel - Assistant Reception Manager den 21. maj 2024
Dear Brian,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the property overall and are truly sorry to hear that your room did not meet your expectations.We understand your disappointment with the room assignment and apologize for any confusion this may have caused. Please allow us to clarify that the pictures shown on our Expedia listing are intended to be demonstrative and representative of the various types of rooms we offer and we cannot guarantee that rooms will be allocated on a higher or lower floor as it is subject to availability.We highly encourage our guests to specify any preferences or concerns at the time of booking, and we will do our utmost to accommodate those requests but these floor preferences are not guaranteed by us. Your satisfaction is important to us, and we would be happy to assist with any specific room selection for your future stays to ensure a more enjoyable experience.Once again, we apologize for any inconvenience you faced and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a better experience.Kind Regards,Daniel - Assistant Reception Manager

10/10 Fremragende

Jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely stay in a wonderful area close to a small park.
Overnattede 1 nat i maj 2024
Svar fra Daniel - Assistant Reception Manager den 20. maj 2024
Dear Jennifer,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated our lovely area and the nearby park. It's always great to know our guests had a pleasant and relaxing experience. We look forward to welcoming you back soon!Kind Regards,Daniel - Assistant Reception Manager

10/10 Fremragende

Eric

Overnattede 1 nat i maj 2024
Svar fra Gurpreet - Duty Manager den 21. maj 2024
Dear Eric, Thank you for staying at The Resident Kensington. It's great to see that you had an overall great stay with us.Thank you for staying at The Resident and we hope to welcome you back some time in the future.

10/10 Fremragende

Christina

Rejste i en gruppe
Loved the staff’s helpfulness.
Overnattede 8 nætter i maj 2024
Svar fra Daniel - Assistant Reception Manager den 20. maj 2024
Dear Christina,Thank you so much for your fantastic 5 star review! We're thrilled to hear that you loved our team's helpfulness. Providing outstanding service is a top priority for us, and it's wonderful to know our efforts made your experience enjoyable.We look forward to welcoming you back soon!Kind Regards,Daniel - Assistant Reception Manager

10/10 Fremragende

Gabriel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Daniel - Assistant Reception Manager den 12. maj 2024
Dear Gabriel,Thank you for the perfect 5 out of 5 rating! We're absolutely thrilled that you had such an amazing experience with us.Your support means the world to us, and we're delighted to have met your expectations. Our team works hard to ensure every guest feels valued and has a memorable stay, so hearing your feedback is incredibly rewarding.We can't wait to welcome you back for another fantastic experience soon!Kind Regards,Daniel - Assistant Reception Manager

10/10 Fremragende

Bruno

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable room, great amenities and perfect staff
Overnattede 2 nætter i maj 2024
Svar fra Yash den 8. maj 2024
Dear Bruno,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you had a lovely stay with us and enjoyed out heartfelt hospitality.We strive to provide the best possible experience for our guests, and seeing that we have achieved this for you is our greatest motivation.Our quiet residential location, just a 5 minute walk from Earl's Court station, has so much to offer our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. Wishing you a wonderful evening!Best Regards,Yash - Duty Manager

6/10 Okay

Ardalan

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Room was very tiny, no view . We didn’t get upgrade at all. Very friendly staff
Overnattede 3 nætter i maj 2024
Svar fra Daniel - Assistant Reception Manager den 12. maj 2024
Dear Ardalan,Thank you for sharing your feedback with us.We're glad to hear that you found our team very friendly. However, we're sorry to hear that the room size and view didn't meet your expectations and that an upgrade wasn't available during your stay. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Kind Regards,Daniel - Assistant Reception Manager

10/10 Fremragende

Charles

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the location.
Overnattede 4 nætter i april 2024
Svar fra Yash den 6. maj 2024
Dear Charles,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. The team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, with an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a nice day!Best Regards,Yash -Duty Manager

8/10 Udmærket

Madalina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, very close to the tube, within walking distance to Kensington Palace, Hyde Park, Royal Albert Hall. Grocery shopping also quite close. Small rooms but it’s somewhat expected in a city like London.
Overnattede 4 nætter i april 2024
Svar fra Gurpreet - Duty Manager den 4. maj 2024
Dear Madalina, Thank you for choosing to stay at The Resident Kensington and for you 4* rating. We're pleased to hear that you found our reception team to be friendly, we hope you felt welcomed and comfortable to speak to the team during your stay with us. we are happy to hear that you also enjoyed the Kensington neighbourhood and all that it has to offer our guests. We're sorry to hear that you found your standard double room to be small, we would highly recommend one of our King rooms for a more spacious stay. Thank you again for choosing to say at The Resident, we hope to have the chance to welcome you back some time in the future, on a future trip to London.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property exceeded our expectations. An added benefit was its close proximity to the tube station. We would definitely stay again.
Overnattede 3 nætter i april 2024
Svar fra Gurpreet - Duty Manager den 2. maj 2024
Dear David,Thank you for your 5* rating and for choosing to stay at The Resident Kensington. We are happy to see that you had an overall great stay with us and that we exceeded your expectation. We are pleased to hear that you were especially happy with the location of the hotel, being only a 5 minute walk from Earls Court Station. Thank you for letting us know that you would choose to stay with us again in the future. Thank you again for staying at The Resident and we look forward to welcome you back !

8/10 Udmærket

Bernie

Rejste med partner
The room was tiny but actually just big enough and clean. Bed was good although small but we managed and the location was excellent near Earls Court station so near to everything and we got around well. Very easy and ends up being a great choice
Overnattede 3 nætter i april 2024
Svar fra Gurpreet - Duty Manager den 30. apr. 2024
Dear Bernie, Thank you for staying at The Resident Kensington and for your 4/5 rating. We sorry to hear that you found your small double room to be small, we understanding for that for some guest this room category can feel quite snug. We hope you were able to speak to our reception team regarding a possible room upgrade, depending on availability, we're happy to look into large room categories, we would recommend a King room for a spacious stay. We're pleased to hear that you enjoyed the Kensington neighbourhood and the hotels location, being only a 5 minute walk from Earls court station, and that you had smooth journeys travelling round London. Thank you again for staying at The Resident, we hope to have the chance to welcome you back some time in the future.

10/10 Fremragende

Julie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you !
Overnattede 7 nætter i april 2024
Svar fra Yash den 29. apr. 2024
Dear Julie,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. Team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a lovely evening!Best Regards,Yash - Duty Manager

8/10 Udmærket

Sara

Overnattede 3 nætter i april 2024
Svar fra Daniel - Assistant Reception Manager den 19. maj 2024
Dear Sara,Thank you for taking the time to rate your stay with us. We are pleased to see you had a positive experience and appreciate your rating. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share.We look forward to welcoming you back one day.Kind Regards,Daniel - Assistant Reception Manager

8/10 Udmærket

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unique and quaint hotel with lovely service. Incredibly convenient to get where ever you need. Great bakery and affordable restaurants near bay as well. I would definitely stay here again, I would just recommend spend g a bit more on a bigger room, something that doesn’t have construction outside your window. All and all great accommodations with outstanding service.
Overnattede 3 nætter i april 2024
Svar fra Gurpreet - Duty Manager den 29. apr. 2024
Dear Nicole,Thank you for choosing to stay at The Resident Kensington and for your 4/5 rating. We are pleased to hear that you had a great experience speaking to our reception team, we hope you felt welcomed and comfortable to speak to our team throughout your stay. We are happy to hear that you enjoyed your stay in the Kensington neighbourhood and visited some of our favourite or recommended restaurants & cafes. Thank your for your feedback regarding your room. We're sorry to hear that you experienced construction noise. Our reception team are available 24/7 for any feedback and to provide you the option to change room for a more quiet stay. The team would like to thank you for taking the time to leave us your feedback, we will look into ways to make improvements towards our future guests stay. We look forward to welcome you back to The Resident Kensington some time in the future.

10/10 Fremragende

Maureen Del

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i april 2024
Svar fra Gurpreet - Duty Manager den 23. apr. 2024
Dear Maureen,Thank you for choosing to say at The Resident Kensington and for your 5* rating. We are so happy to see that you had a great stay with us and that The Resident had met your expectation. We hope to welcome you back some time in the future.

10/10 Fremragende

Rose

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to town,walkable! Great pubs!
Overnattede 4 nætter i april 2024
Svar fra Ronaldo den 21. apr. 2024
Dear Rose,Thank you so much for staying at our hotel.We do appreciate this wonderful feedback.We hope you have an amazing day ahead and if you ever wish to visit London again we would love to see you visit our hotel.Please do let us know if we can do anything for you.Take care.Kind RegardsNight Reception

10/10 Fremragende

Arindam

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
During our week-long stay at Resident Kensington in London over Spring Break, we were thoroughly impressed by the exceptional service and attention to detail that made our celebration of our daughter's upcoming graduation truly special. From the moment we arrived, the staff were incredibly accommodating. Despite our room not being immediately ready, our wait was made comfortable with complimentary tea and snacks in the lobby. The staff consistently went above and beyond, providing excellent recommendations for local dining, sightseeing, and activities that ensured great value for our money. A highlight was the concierge securing us a reservation for a traditional British Sunday roast—an experience we eagerly anticipated and thoroughly enjoyed. Although there were minor issues with plumbing and housekeeping, the staff addressed these promptly and effectively, underscoring their commitment to service excellence. The hotel's location is also a significant advantage. Situated centrally in Kensington, it is just a 4-5 minute walk from Earl’s Court Tube Station, making it incredibly convenient for exploring London with most major attractions within a 10-30 minute Tube ride. The area offers an array of dining and takeaway options, adding to the convenience. While the hotel lacks in-house amenities like a restaurant, gym, or pool, this is more than compensated for by the high standards of service. The rooms were immaculately cleaned daily, and were well-equipped with a microwave,
Overnattede 6 nætter i april 2024
Svar fra Yash den 15. apr. 2024
Dear Arindam,We extend our heartfelt gratitude to you for taking the time to share your delightful feedback with us. It brings us immense joy to learn that your recent stay at The Resident Kensington was a memorable experience.Our dedicated reception team is committed to ensuring that every guest receives exceptional service, and your kind words serve as a testament to their hard work. Your satisfaction is our ultimate reward, and we are thrilled to have met your expectations.The Resident Kensington is nestled in a serene residential enclave, a mere 5-minute stroll from Earl’s Court station. Our privileged location offers a gateway to the cultural treasures of Kensington, including museums, palaces, and picturesque parks. Whether you seek hidden culinary gems, cozy pubs, or charming secret bars, this neighbourhood caters to every discerning taste.We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely evening!Best Regards,Yash - Duty Manager

10/10 Fremragende

David Edward

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved this hotel. Staff were nice and helpful. Room was neat and clean. Wonderful neighborhood and just around the corner from Earl’s Court tube station which was very convenient. Would definitely stay here again.
Overnattede 5 nætter i marts 2024
Svar fra Daniel - Duty Manager den 13. apr. 2024
Dear David,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us and that our team, cleanliness, and convenient location met your expectations.We're glad you enjoyed our wonderful neighbourhood and found our proximity to Earl's Court tube station convenient.We look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 Fremragende

Terry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
it was nice, even with a small room.
Overnattede 2 nætter i april 2024
Svar fra Daniel - Duty Manager den 13. apr. 2024
Dear Terry,Thank you for taking the time to leave us such a good review! We're thrilled to hear that you had a pleasant stay with us and that you appreciated our service.We understand that room size can vary, but we're delighted to hear that even with a smaller room, you still enjoyed your experience with us. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back again soon!Kind Regards,Daniel - Duty Manager

8/10 Udmærket

Michele

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was disappointed in the size of the room they initially put us in. I don’t usually complain or ask for my VIP perks but I mentioned the room was smaller than the one I booked and was told they could upgrade us to a larger room for a fee. When I mentioned the VIP benefit they had advertised on Expedia for a free upgrade when available they told me they didn’t know anything about that, just the welcome bottle of wine. We paid for the upgrade and everyone was courteous and helpful. Normally I wouldn’t have upgraded for just me and my husband but our two suitcases would literally not fit in the room. The larger room was not large by any means but big enough to fit our luggage. I’m a little surprised by their high customer rating.
Overnattede 3 nætter i april 2024
Svar fra Gurpreet - Duty Manager den 8. apr. 2024
Dear Michele,We firstly would like to thank you for choosing to stay at The Resident Kensington. We're sorry to hear that we did not meet your expectations upon arrival. I can see that you initially booked a standard double room with us, and had upgraded to a King room. Unfortunately our reception team were unable to offer a free upgrade on this occasion as our team member had to create availability for you to upgrade, due to having a lack of availability in our larger categories. We are pleased to hear that you found our reception team to be helpful, the team try their best to be as helpful and accommodating to our guest and strive for all guest to feel welcomed and for the hotel to feel like a home away from home. We thank you again for staying at The Resident Kensington and for your 4/5 rating.

10/10 Fremragende

Maru

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Gurpreet - Duty Manager den 8. apr. 2024
Dear Maru,Thank you for staying at The resident Kensington, we appreciate you taking the time to rate your stay with us and we thank you for the 5/5 rating. We hope to have the chance to welcome you back some time in the future.

10/10 Fremragende

George

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location just a block from an Underground station. The staff was very welcoming and helpful. We had a King room and the space was good. Appreciated the convenience of the kitchenette. Would definitely stay here again.
Overnattede 2 nætter i marts 2024
Svar fra Daniel - Duty Manager den 5. apr. 2024
Dear George,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay and found our location convenient.It's wonderful to know that our team made a positive impression and that you found them welcoming and helpful. Providing excellent service is always our top priority.We're thrilled that you found your King room spacious and that you appreciated the convenience of the kitchenette. We strive to ensure our guests have all the comforts they need during their stay.We can't wait to welcome you back for another fantastic experience! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Kind Regards,Daniel - Duty Manager

8/10 Udmærket

DIANA

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
La ubicación es muy buena, el personal es muy amable, el cuarto es muy pequeño principalmente la cama para dos personas, el beneficio de upgrade ni siquiera me lo ofrecieron
Overnattede 3 nætter i marts 2024
Svar fra Gurpreet - Duty Manager den 31. mar. 2024
Dear Diana, Thank you for choosing to stay at The Resident Kensington. We are very sorry that we were not able to upgrade you to a larger room category, unfortunately, we did not have availability to offer a complimentary upgrade. We're pleased to hear that you found our reception team to be friendly and enjoyed the Kensington location. Thank you again for staying at The Resident Kensington.

10/10 Fremragende

??

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
空港、最寄りからも近く、閑静な場所にあり子連れ旅でしたがら安心して過ごすことができました。 部屋も清潔で非常に満足できる内容でした。
Overnattede 3 nætter i marts 2024
Svar fra Gurpreet- Duty Manager den 26. mar. 2024
Dear Hirohito, Thank you for choosing to stay at The Resident Kensington. We are pleased to hear that you found the hotels location to be convenient, being a 5 minute walk from earls court station and 1 train ride away from Heathrow Airport. We are glad to hear you found your stay with us to be comfortable and had a peace of mind while travelling with your child. We will certainly let our housekeeping team know that they did a great job when servicing your room.Thank you again for staying at The resident Kensington and we hope to welcome you back some time in the future.

10/10 Fremragende

Blake

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location in a quiet neighborhood. Easily walkable to multiple Tube lines.
Overnattede 3 nætter i marts 2024
Svar fra Norberto den 25. mar. 2024
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager

10/10 Fremragende

Stephanie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would definitely stay again. Lovely hotel & very pleasant staff with excellent customer service
Overnattede 1 nat i marts 2024
Svar fra Norberto den 25. mar. 2024
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager

10/10 Fremragende

Sharon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel in a quiet residential area 2 mins walk from Earl's Court tube. Our 3 bed room had a small kitchenette area which I wasn't expecting but appreciated. As a VIP Expedia guest the handwritten welcome note and complementary bottle of wine were a nice touch. Would recommend.
Overnattede 1 nat i marts 2024
Svar fra Norberto den 25. mar. 2024
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient
Overnattede 3 nætter i marts 2024
Svar fra Norberto den 25. mar. 2024
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager

10/10 Fremragende

Jacques

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
À refaire
Overnattede 3 nætter i marts 2024
Svar fra Norberto den 25. mar. 2024
Dear Jacques,I hope you doing well!Thank you for have chosen to stay at The Resident Kensington hotel.I'm pleased to know that you would like to visit our hotel back in the future. Thank you for your positive review.I wish you have a nice day.Warm regards,NorbertoNight manager

10/10 Fremragende

Christina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The area is quiet. Room is small but has every thing in need. Close to underground station and can walk to the museum St. only complained that one spoon was not very clean, Also, the fridge is too close to the draw on top. Everytime I opened the fridge door, my finger got scratched by the sharp edge of the drawer and my skin was peeled off.
Overnattede 3 nætter i marts 2024
Svar fra Norberto den 20. mar. 2024
Dear Christina,Thank you for taking your precious time to leave us a constructive review. The small double rooms can feel a bit too small depending on the purpose of the stay, the standard double gives a different feeling as it is a bit more spacious. We have informed our Housekeeping team of the occurrence with the spoon that wasn't very clean, so that appropriate measure is taken to prevent it from happening again. Our maintenance team has also been informed to investigate the positioning of the fridge in the room.Thank you again for your review. This helps us to make improvements and accommodate our guests better.I hope you have a great dayMany thanks,NorbertoNight manager.

10/10 Fremragende

Dina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
While the room was on the smaller side all of the amentitues were top nitch. The staff at the front desk was extremely helpful in transportation to the airport and west end experiene planning. Wine hour was great and relaxing. All in all a great place to stay
Overnattede 3 nætter i marts 2024
Svar fra Yash den 15. mar. 2024
Dear Dina,Thank you for sharing your feedback with us, and we sincerely appreciate your choice to stay at The Resident Kensington hotel.I’m delighted to learn that you had an overall enjoyable experience and that our heartfelt hospitality left a positive impression on you.As a team, we are committed to delivering the best possible service to our guests, and your feedback is invaluable to us. We are always open to hearing any suggestions or recommendations you may have.Our quiet residential location, just a 5-minute walk from Earl’s Court station, offers easy access to the rich cultural tapestry of Kensington. From museums and palaces to serene parks, this area truly embodies London’s treasures. Whether you’re exploring incredible eateries, discovering secret bars, or relaxing in pub gardens, there’s something for every taste.I apologize if the small double room felt compact. It is our smallest room type, designed for two guests. If availability permits, we would gladly arrange a room upgrade for you during your next visit.We look forward to welcoming you back on your future trips to London. Should you require any information or assistance, our dedicated team is available to assist you at all times.Best Regards,Yash - Duty Manager

2/10 Forfærdeligt

Alexander

Overnattede 3 nætter i marts 2024
Svar fra Daniel - Duty Manager den 4. apr. 2024
Dear Alexander,We appreciate you taking the time to share your feedback with us.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to improve our services. Please feel free to reach out to us directly so we can address any issues you encountered.We hope to have the opportunity to make things right and regain your trust in the future.

8/10 Udmærket

Philip

Overnattede 1 nat i marts 2024
Svar fra Gemma - Duty Manager den 26. mar. 2024
Dear Philip, Thank you for your feedback. Your review is much appreciated and we hope to welcome you back again soon Kind regards

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lot of careful thought has obviously gone into making everything comfortable and efficient. The little kitchenette was especially welcome when i just wanted a microwave snack rather than go out to eat after a busy day sightseeing.
Overnattede 2 nætter i februar 2024
Svar fra Yash den 1. mar. 2024
Dear Susan,I would like to express my sincere gratitude for taking the time to provide us with your invaluable feedback. Additionally, I wish to convey our appreciation for choosing The Resident Kensington hotel for your accommodation requirements.It gives me great pleasure to hear about your overall satisfaction with your stay and your recognition of the genuine hospitality extended by our team.Our primary goal is to consistently provide an exceptional guest experience, and your insights significantly contribute to our continuous efforts in this regard. We welcome any further suggestions or recommendations you may have to improve our services.Furthermore, I trust that you found our peaceful residential setting, conveniently located just 5 minutes from Earl's Court station, to enhance your experience. Kensington's wealth of cultural attractions, including museums, palaces, and parks, along with its diverse culinary offerings, undoubtedly enrich the London experience for our esteemed guests.We look forward to the opportunity to host you again on your future visits to London. Please feel free to contact our dedicated team if you require any assistance or information.Wishing you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 Fremragende

Martin S

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice staff. Helpful. Close to the underground to get around easily.
Overnattede 3 nætter i februar 2024
Svar fra Yash den 1. mar. 2024
Dear Martin,I extend my sincere gratitude for taking the time to provide us with your valuable feedback. Additionally, I wish to express our appreciation for selecting The Resident Kensington hotel for your accommodation needs.It brings me great pleasure to learn of your overall satisfaction with your stay and your acknowledgment of the genuine hospitality extended by our team.Our primary objective is to consistently deliver an unparalleled guest experience, and your insights contribute significantly to our ongoing efforts in this regard. We welcome any further suggestions or recommendations you may have to enhance our services.Furthermore, I trust that you found our tranquil residential setting, conveniently located a mere 5 minutes from Earl's Court station, to be conducive to your experience. Kensington's rich array of cultural attractions, including museums, palaces, and parks, coupled with its diverse culinary scene, undoubtedly enriches the London experience for our esteemed guests.We eagerly anticipate the opportunity to host you again during your future visits to London. Please do not hesitate to reach out to our dedicated team should you require any assistance or information.I wish you a pleasant evening ahead!Best Regards,Yash - Duty Manager