Thank you for your positive feedback!

Dear Guest, I am writing to you regarding your recent visit to the Landmark London. First and foremost, I would like to thank you for taking the time and effort to share your feedback following your visit. May I say how sorry I was, however, to learn that you did not leave the hotel entirely satisfied. I was very concerned to learn that you were disappointed with the service levels you have received when you have tried to enjoy glass of champagne with your parents in our Winter Garden. Our Winter Garden Restaurant served lunch, afternoon tea and dinner to our guests and then we also have Mirror Bar available for guests that would like to join us for drinks only. If we have space in our lobby or under the stairs in the main lobby we are happy to accommodate our guests and I would like to apologize that you were not accommodated when you visit us. I would like to assure you that I have personally shared your feedback with the Restaurant Manager in order to avoid similar shortcomings in the future. This is not the standard of service we aim to achieve. Our commitment at the Hotel is to provide the finest in service and personal attention to everyone who visits so please rest assured that anything which falls short of this will not be tolerated. I hope that your experience will not deter you from visiting our hotel again. Please contact me directly prior to your next visit so I can assure that you are looked after. Kind regards, Marcela Noble Food and Beverage Manager

Dear Fergus, We're deeply sorry to hear about your disappointing experience at The Landmark London. Providing exceptional service and ensuring clear communication with our guests are top priorities for us, and we regret that we fell short of your expectations on this occasion.We apologise for any inconvenience caused by conflicting information regarding late check-out and the amenities. This is not reflective of the high standards we strive to uphold, and we understand how frustrating this must have been for you.listen and to make amends in any way we can.Again, we apologize for falling short of your expectations and for any inconvenience caused. We hope to have the opportunity to regain your trust and to welcome you back for a much-improved experience in the future at The Landmark London. Kind regards, Malisa ShepherdHotel Manager

Dear Fazila, Thank you for your kind words! We're thrilled to hear that you found The Landmark London to be stunning and that you had a positive experience with our lovely staff. Thank you for your wonderful recommendation. We look forward to welcoming you back for another memorable stay! Kind regards,Malisa ShepherdHotel Manager

Dear Scott, Thank you for your glowing review! We're thrilled to hear that you had a first-class experience during your stay with us at The Landmark London. We're delighted that our staff, from the door attendants to the housekeeping team and reception, contributed to making your stay memorable.We're pleased that you found our rooms to be excellent and spacious, offering great value compared to other hotels you've stayed in. Our central location is indeed ideal for both business travellers and tourists exploring the city, and we're glad you found it convenient.Thank you again for your fantastic feedback. We look forward to welcoming you back for another exceptional experience in the future!Kind regards,Malisa ShepherdHotel Manager

Dear Elaine,We appreciate your comments regarding your stay at The Landmark London. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your kind remarks. The Landmark London hotel continuously strives to meet your needs and expectations.Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the future.Sincerely,Malisa ShepherdHotel Manager

Dear Ugur,We appreciate your comments regarding your stay at The Landmark London. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your kind words.Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the future.Sincerely,

Dear SHUYAN, Thank you for taking the time to share your positive feedback about your recent stay at The Landmark London. We're delighted to hear that you were able to enjoy our convenient locations, clean accommodations, lobby, and enjoyed great food and Afternoon Tea. We're thrilled to hear that we met your expectations in these areas. Thank you for choosing The Landmark London, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Zuhura, Thank you for sharing your feedback about your recent stay at The Landmark London. While we're pleased to hear that you found our amenities and spa facilities to be amazing, we apologise for the lack of attention to detail and any inconvenience you experienced during your stay. We regret that we fell short in meeting your expectations, and hope we can welcome you back in the future for an improved experience. Thank you for bringing these matters to our attention. Kind regards,Malisa ShepherdHotel Manager

Dear Mark, Thank you for the fantastic 5/5 rating! We're delighted to hear that you had a great experience with us at The Landmark London. We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Mark, Thank you for the fantastic 5/5 rating! We're delighted to hear that you had a great experience with us at The Landmark London. We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Adrian, Thank you for taking the time to share your positive feedback regarding your stay with us at The Landmark London! We're thrilled to hear that you had a superb experience at our hotel and that you found our staff to be courteous and highly professional. It's always a joy to know that our team's efforts contribute to our guests' satisfaction.We appreciate your support and look forward to the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Peter, Thank you for sharing your feedback about your recent stay with us at The Landmark London. On a positive note, we're thrilled to hear that you had a positive experience with our housekeeping staff; we will be sure to share your compliments with our team. We sincerely apologise for any inconvenience you experienced with the elevators, and the bathroom tile; your comments will be appropriately recorded. Thank you for choosing The Landmark London, and we hope to have the opportunity to welcome you back for an improved and more seamless experience in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Juan, Thank you for taking the time to share your feedback about your experience at The Landmark London. We're pleased to hear that you found the hotel great and the service excellent. However, we apologise for any inconvenience or confusion regarding your bookings and charges, and appreciate your patience regarding this matter. Thank you for choosing The Landmark London, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Yvonne, Thank you for taking the time to share your experience at The Landmark London, and we sincerely apologise for the challenges you encountered during your stay. It's disheartening to learn about the issues you faced with your room preferences, the check-in process, and the facilities in the disabled changing room. Your feedback is invaluable, and we take it seriously as we strive to provide exceptional experiences for our guests. We apologise for falling short of your expectations and hope you might consider giving us another opportunity to provide you with a more positive experience in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Noelle, Thank you for sharing your positive experience at The Landmark London! We're delighted to hear that you found the hotel to be lovely with a very relaxed atmosphere and friendly personnel. It's wonderful that you enjoyed the fabulous breakfast.Thank you for choosing The Landmark London. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,Malisa ShepherdHotel Manager

Dear Carina, Thank you for your positive feedback! We're thrilled to hear that our team at The Landmark London truly listened to your needs and ensured that you had everything you asked for. Your recommendation is greatly appreciated.Thank you for choosing The Landmark London, and we look forward to welcoming you back for another enjoyable stay.Kind regards,Malisa ShepherdHotel Manager

Dear Rachel, Thank you for sharing your wonderful experience at The Landmark London! We're delighted to hear that your stay, from check-in to checkout, was loved. We are overjoyed your little girl's 2nd birthday was so special. We're glad you appreciated the thoughtful touches like baby towels, toddler robes, and slippers. It's great to hear that the breakfast was wonderful, and you enjoyed the addition of a swimming pool with good children's swimming hours. Your kind words about every staff member and the upgraded room are truly appreciated. Thank you for choosing The Landmark London for such a special occasion, and we look forward to welcoming you back for more memorable stays in the future.Kind regards,Malisa ShepherdHotel Manager

Dear Roger, Thank you for sharing your positive experience at The Landmark London! We're delighted to hear that you found the hotel to be in a great location, with convenient underground options. It is also wonderful that you were able to get to the Heathrow Express easily. We're thrilled to hear your compliments about the great service and luxury accommodations. Thank you for choosing The Landmark London, and we look forward to welcoming you back for another exceptional stay.Kind regards,Malisa ShepherdHotel Manager

Dear Alexandra, Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at The Landmark, and that the staff were friendly and helpful. Your recommendation is greatly appreciated.We appreciate your positive comments and look forward to welcoming you back for more outstanding experiences at The Landmark!Kind regards,Malisa ShepherdHotel Manager

Dear Anonymous, Thank you for your positive feedback! We're delighted to hear that you found The Landmark to be an amazing hotel and a lovely setting for a weekend away in London. We appreciate your positive comments and look forward to welcoming you back for more enjoyable experiences at The Landmark!Kind regards,Malisa ShepherdHotel Manager

Dear Mauricio, Thank you for your wonderful feedback! We're delighted to hear that you absolutely love The Landmark and that its convenient location to transportation and shopping adds to its appeal. The rich history and impeccable service are aspects we take great pride in, and we're thrilled to know they contribute to your positive experiences.It's fantastic that you find the restaurant phenomenal and that room service consistently meets your expectations. We're honoured to be the hotel you gravitate towards every time you're in London with your wife and son.We appreciate your loyalty and look forward to welcoming you back to The Landmark for more memorable stays!Kind regards,Malisa ShepherdHotel Manager

Dear Ingrid, Thank you for your kind words and recommendation! We're thrilled to hear that you had a lovely stay at The Landmark and found the location convenient, as well as the rooms gorgeous.Orlando, the doorman, truly appreciates your recognition for his gracious service. It's wonderful that he made a positive impression by remembering both of you and your previous conversations. We consider Orlando to be a superb employee, and we're glad that his efforts added to your experience.We appreciate your feedback and look forward to welcoming you back to The Landmark for another enjoyable stay!Kind regards,Malisa ShepherdHotel Manager

Dear Georgette, Thank you for sharing your wonderful experience at The Landmark London! We're delighted to hear that it was the best choice of hotel for you and your family, and you could enjoy our location, guest services and excellent food. We appreciate your kind words and are thrilled to know that you plan to come back. We look forward to the pleasure of welcoming you and your family for another exceptional stay at The Landmark London.Kind regards,Malisa ShepherdHotel Manager

Dear Anita, We sincerely apologise for the disappointing experience you had during your recent stay at The Landmark London. Your feedback is crucial to us, and we appreciate you bringing these issues to our attention.Firstly, we apologise for any inconvenience caused by the suitability of the extra bed provided. It is disheartening to learn that the adult extra bed was not up to the standard expected and suitable only for a child. We understand the importance of providing comfortable accommodations for all our guests, and we regret that we fell short in this regard.We also sincerely apologise for this lapse in our housekeeping standards. This is certainly not reflective of the level of service we aim to provide, and your comments will be shared with our housekeeping team for immediate attention and improvement.Once again, we apologise for the inconvenience and disappointment you experienced. Your feedback is invaluable, and we are committed to taking the necessary steps to improve our services.Kind regards,Malisa ShepherdHotel Manager