I was there to celebrate my wife's birthday which I contacted guest services in advance. I paid for some extras to make it a little special for her, however, when we arrived they hadn't seen my emails or responded to me prior to our stay and the gift in the room wasn't acknowledged and at the wrong price. The guest relations was however very pleasant and rectified the issues.
We had a lovely relaxed time in the hotel, the room was fabulous but the only disappointment was when we had dinner and breakfast we were given poor seating next to columns, not very romantic or comfortable. Not sure when you are required to book a table they allocated us the poor seats. additionally when we booked a table in The GONG bar on Saturday night we were sat right next to a group of men, rather loud.
Bearing in mind we were contacted by guest relations in view how they could make our stay special in light of my wife's birthday. Attention to that detail was not great or considered