Siddeområde i lobbyen

Anmeldelser af Point A Kensington Olympia

3.5 out of 5
Point A Kensington Olympia
42-48 West Cromwell Road, London, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 443 af i alt 1012 anmeldelser" "
Bedømmelse på 8 − Udmærket. 323 af i alt 1012 anmeldelser" "
Bedømmelse på 6 − Okay. 132 af i alt 1012 anmeldelser" "
Bedømmelse på 4 − Dårligt. 73 af i alt 1012 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 41 af i alt 1012 anmeldelser" "

8,2/10

Rengøring

8,8/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Rejste med familie, Rejste med partner
Value for money.
Overnattede 3 nætter i april 2024
Svar fra Sara den 4. maj 2024
Dear Henrik,Thank you for your review.We are glad to hear you were happy with the quality of our service in our modern, cozy, and compact rooms.We hope you choose us again.Best wishes,Sara

10/10 Fremragende

Maiken

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel
Personalet er så hjælpsomme, venlige og serviceminded. Her er rent, pænt og virkelig lækker morgenmad. Dejligt udvalg som vegan spisende. Ligger tæt på stationen og for mig 45mins gågang til oxford street. Let at komme rundt til forskellige attraktioner. Havde 8 overnatninger her
Overnattede 8 nætter i januar 2024
Svar fra Hadi den 7. feb. 2024
Dear Maiken,Thank you for your wonderful review! We're thrilled to hear that you found our staff helpful and enjoyed our delicious vegan breakfast options. It's great to know that our convenient location suited your needs for exploring London. We're grateful for your 8-night stay and hope to welcome you back soon for another enjoyable experience.Best regards,

6/10 Okay

Kurt

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Det tildelte værelse, var IKKE hvad vi havde bestil, hvilket hotellet sikker ikke kunne gøre for, men derimod en fejl fra Hotel.com. Værelset var meget lille og uden vinduer, varmeanlægget(varmepumpe) virkede ikke, det trak iskolde ned fra et ovenlysvindue, der var placeret direkte over sengen. Værelset var så lille, at det ville have været et pladsmæssigt problem, hvis vi havde haft en kuffert med. Bortset fra ovenstående, var opholdet faktisk udmærket.
Overnattede 3 nætter i december 2023
Svar fra Marina den 11. dec. 2023
Thank you for your review! We're delighted you enjoyed our friendly staff, rooms, breakfast, and convenient location.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Joanna den 5. dec. 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We are glad to hear that your stay was satisfactory. Thank you for staying and we hope to see you again soon.Kind regards,Joanna

10/10 Fremragende

Søren

Overnattede 2 nætter i oktober 2023
Svar fra Joanna den 14. nov. 2023
Dear Soren, We are glad to hear that you enjoyed all aspects of our hotel. We hope you stay with us soon again.Kind regards,Joanna

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice and modern hotel, especially for the price. Cleaning could though be a bit better
Overnattede 3 nætter i oktober 2023
Svar fra Front Desk den 17. okt. 2023
Dear Guest, Thank you for writing a review. We appreciate your kind words about our hotel. I will pass your comment on to the correct management. We hope to have the opportunity to host you in the future.Kind regards,Front Desk

8/10 Udmærket

Anne

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra Joanna den 11. okt. 2023
Dear Anne,We are absolutely thrilled to hear about your satisfactory stay at Point A Kensington! Thank you for taking the time to share your experience with us.Should your travels bring you back to Kensington, please don't hesitate to reach out. We'd be delighted to welcome you back to Point A. Kind regards,Joanna

10/10 Fremragende

Henrik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Joanna den 9. okt. 2023
Dear Henrik, It was an absolute pleasure to have you as our guest, and We are hugely grateful for your appreciative feedback of your stay with us.Should your travels bring you back to Kensington, please don't hesitate to reach out. We'd be delighted to welcome you back to Point A.Kind regards,Joanna

4/10 Dårligt

Heidi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Værelset var meget småt og klaustrofobisk. Vi var 2 veninder afsted, og måtte dele en meget lille “dobbeltseng” det max. Har været 140cm, og presset helt ind i en krog.
Overnattede 3 nætter i september 2023
Svar fra Front desk den 9. okt. 2023
Dear Heidi,Thank you for your feedback. We deeply regret to hear that our hotel did not meet your expectations and we are sorry for the inconvenience. While our rooms are designed to offer a cozy space for a comfortable sleep, we understand your concerns. Nevertheless, our hotels have different types of rooms. On our website, we inform you what our rooms look like and what guests can expect.We hope to host you in the future. Kind regards,Front Desk

6/10 Okay

Louise

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
OK stay
Friendly staff and smooth check in/out. Room is small, but that’s pretty common for Point A. Lovely area at the reception. Comfort ok, but cleaning was not. For instance in the shower the shelf had leftovers of shaving gel.
Overnattede 3 nætter i august 2023
Svar fra Front desk den 26. aug. 2023
Dear Louise,Thank you for your feedback on your recent stay with us. Our staff takes great pride in providing excellent service. It was a pleasure hosting you, and we're grateful for your kind words. Kind regards,Front desk

8/10 Udmærket

Mie Malene

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Generelt ganske udmærket
Overnattede 9 nætter i juli 2023
Svar fra Joanna den 31. aug. 2023
Dear Mie Malene, Thank you for taking the time to share your opinion about our hotel. We are glad to hear that you had a comfortable stay. We hope to see you in the future.Kind regards,Joanna

6/10 Okay

Claus Ole

Rejste med familie
Morgenmaden , kunne være bedre
Overnattede 3 nætter i juli 2023
Svar fra Joanna den 31. aug. 2023
Dear Claus Ole, Thank you for taking your time and leaving us a review, we always take into consideration our guest's opinions. We are really sorry to hear that your stay wasn't as pleasant as you expected. Our breakfast is really popular amount, and we are sorry to hear that you did not enjoy it. We look forward to hosting you again in the near future!Best regards,Joanna

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
we had 4 nights at this hotel. our only complaints is the pillow and a double duvet otherwise it was a nice and comfortable stay with nice staff and easy acces to everything
Overnattede 4 nætter i juli 2023
Svar fra Joanna den 24. aug. 2023
Dear Michael,Thank you for taking the time to leave a review. We are glad to hear that your stay was comfortable. Our team takes great pride in providing exceptional service. As you mentioned, our hotels have a convenient location, Close to the Underground station, restaurants, shops and pubs. We cant see you in the future!Kind regards,Joanna

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Front desk den 15. jul. 2023
Dear Guest,Thank you for your review. We are delighted to hear that you have enjoyed your stay with us.Thank you for choosing us. We are looking forward to having you again in Point A Kensington.Best regards,Front desk

10/10 Fremragende

Soeren Ditlev

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
tæt på metro/lufthavn
Overnattede 5 nætter i juni 2023
Svar fra Front desk den 13. jun. 2023
Dear Soeren Ditlev, Thank you for writing such a nice review of our hotel. We appreciate your kind words. We hope to see you again soon in the future. Kind regards, Front Desk

6/10 Okay

Edna

Rejste i en gruppe
Synes ikke om: Rengøring
Overnattede 4 nætter i maj 2023
Svar fra Front Desk den 25. maj 2023
Thank you for taking the time to give us a good review.We hope to see you again soon!Kind Regards,

4/10 Dårligt

Kristina

Overnattede 1 nat i marts 2023
Svar fra Joanna den 22. mar. 2023
Dear Kristina, Thank you for your feedback. We are sorry to hear that your stay wasn't pleasant as you expected.We hope that you will give us a chance to change your mind about Point A and you will visit us in the future.Kind regards,Joanna

8/10 Udmærket

Sarah Ingaard Linder

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super dejligt hotel og mega lækker morgenmad med dejlig kaffe inkl. Værelset er ret småt, men fint hvis man kun har en lille kuffert med. Det er meget moderne og flot indrettet, præcis som på billederne! Sødt personale, og det ligger ikke langt fra underground/supermarked! Anbefaler helt klart
Overnattede 4 nætter i marts 2023
Svar fra Front desk den 20. mar. 2023
Dear Sarah, Thank you for your review of our hotel, we highly appreciate the comments you have made and our staff will be especially pleased to hear that you enjoyed the service received from them. Our rooms are cosy and compact, however, equipped with everything that you need. Our breakfast is really delicious. We can't wait to welcome you back soon!Warm regards,Front desk

8/10 Udmærket

Malou

Overnattede 4 nætter i januar 2023
Svar fra Front desk den 25. feb. 2023
Dear Malou, Thank you for taking a moment to leave us a review. We are glad to hear that you had a good stay at Point a Kensington. We look forward to hosting you again!Kind regards,Front desk.

6/10 Okay

Søren

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Lokationen var super fin. Kun en lille gåtur fra Earls Court Station med direkte tog til Heathrow. Området har masser af pubs og spisemuligheder. Personalet var venligt. Ved check-in blev vi tildelt et værelse for handicappede uden meget skabsplads, men masser af gulvplads. Badeværelset var indrettet derefter. Håndvaskene var små og meget lave. Spejlet sad i børnehøjde. Hvilket sikkert er fint, hvis man er barn eller rullestolsbruger. Men nu forholder det sig således, at både min kæreste og jeg er 180 cm. Der var ingen kroge til håndklæder. Ingen drikkekrus. Værelset havde kun et lille skab, men der var selvfølgelig masser af gulvplads. Yderst nyttigt til en rullestol eller godt med plads til gæster med fysiske begrænsninger. Vi spurgte straks om det var muligt at bytte værelse, men fik den besked, at hotellet var fuldt booket og værelsesbyt derfor ikke var en mulighed. Lørdag d. 5. november var der der en del gæster, der rejste. Vi benyttede derfor lejligheden til at spørge endnu engang om værelsesbytte. Denne gang havde manageren pause og kunne derfor ikke komme til skranken. Dog fik vi besked fra medarbejderen, at værelsesbytte heller ikke den dag var muligt. Selve hotellet er skam fint nok og medarbejderne er venlige, men det overskygges desværre af vores negative oplevelse ifm mislykket værelsesbytte. Vi fik oplyst, at vi havde bedt om disse faciliteter da vi bookede vores ophold. Vi kan ikke se den forespørgsel!
Overnattede 5 nætter i november 2022
Svar fra thay den 10. nov. 2022
Hello Soren,We are very happy to know that you were extremely pleased with the facilities provided by the hotel.The rooms have a compact design which is still able to meet our standards to allow our guests to have a comfortable night's stay. The smart TV and the mood lighting do make for a comfortable evening after spending an amazing day out in London. Located near various means of transport, traveling either further into the city or away is both equally convenient, making your trip here a bit more convenient and easy.We hope you choose us again in the future for your visits to London. Unfortunately, you have booked an accessible room and we did not have any double room to change you. We hope you will give us a second chance in the future.

8/10 Udmærket

MARYAM

Synes godt om: Rengøring, service og personale
Overnattede 5 nætter i august 2022
Svar fra Joanna den 6. dec. 2022
Thank you for your amazing review.We are happy to hear that your stay was enjoyable. Look forward to welcoming you again. Kind regards, Joanna

8/10 Udmærket

Malene

Overnattede 3 nætter i august 2022
Svar fra Front desk den 25. aug. 2022
Thank you for your feedback.

10/10 Fremragende

Stefanie Amanda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rigtig fint hotel med meget venligt personale. Små men fine værelser. Kan anbefales til en weekendtur.
Overnattede 2 nætter i juli 2022
Svar fra Front desk den 25. aug. 2022
Hello Stefanie,We are extremely happy with your wonderful review, our rooms are compact but with everything, you may need for the stay. Thank you for choosing us and we look forward to seeing you again in the near future.Kind regards,

10/10 Fremragende

Thomas

Overnattede 2 nætter i maj 2022

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Klamt og fugtigt værelse.
Vores værelse havde ikke et vindue eller udluftning men alene aircondition. Dette gjorde, at værelset med det samme blev indelukket og luftkvaliteten var meget dårlig. Oveni blev værelset ikke rengjort de første tre dage, hvilket blot forstærkede den dårlige luftkvalitet.
Overnattede 5 nætter i maj 2022
Svar fra Ermelinda den 18. jun. 2022
Dear Guest, Thank you for your feedback. We do have also rooms without windows but they are all well ventilated and with the air con about the cleaning policies will pass your issue to the department to improve your stay for the next time. Kind regards,

10/10 Fremragende

Camilla

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God oplevelse
Dejlig rent hotel. Værelset var noget mindre end forventet, men helt ok. Sengen var god. Personalet var søde. Fokus på vegansk mad.
Overnattede 4 nætter i april 2022
Svar fra Front Desk Kensington den 2. maj 2022
Thank you for your feedback! Best Regards,

10/10 Fremragende

Lisbeth

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super godt
Fint hotel, god placering, lækker morgenmad men meget små værelser. Jeg ville med glæde bo der igen.
Overnattede 4 nætter i april 2022
Svar fra Front Desk Kensington den 18. apr. 2022
Thank you for your feedback!!!

8/10 Udmærket

Lise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2022
Svar fra Front Desk Kensington den 4. mar. 2022
Thank you for your feedback.

10/10 Fremragende

Julia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sara Martine Amdal

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fint, moderne og rent hotell i nærheten av undergrunnsbane. Lett å komme seg i rundt. God frokost. Veldig fornøyd!
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Ross

Bed and duvet were nice and comfy, room was clean. Noisy at night from upstairs and the road through the window.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jade

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for transport links and in walking distance to lots of places. Rooms are very small/compact but there was everything we needed for a short stay. Staff were very friendly and helpful.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Clare

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great point a branch, clean and modern, lovely fresh breakfast. Staff were very pleasant and helpful. Will definitely stay here again
Overnattede 1 nat i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Clare,Thank you for your excellent review.We highly appreciate your kind words about our property.We hope to see you again soon.KInd regards,Afiifa

10/10 Fremragende

Joel Jakob

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice staff very good value for money, good breakfast, we were happy
Overnattede 2 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Joel,Thank you for your kind words! We're delighted to hear that you found our staff very nice and that you felt you received great value for your money. It's wonderful to know that you enjoyed our breakfast and that you were happy with your stay. We look forward to welcoming you back soon.Kind regards,Afiifa

6/10 Okay

Majo

Synes godt om: Rengøring
Tiny room
Overnattede 1 nat i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Majo,Thank you for your review.Our rooms are advertised as cozy and compact providing all the essential needs for a stay in London.Kind regards,Afiifa

8/10 Udmærket

Bertus

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great little hotel near metro and close to getting around for a good price. If you dont mind the room size, which is a bit small (with my length of 1.91m the bed is too short)
Overnattede 3 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Bertus,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found our location convenient with easy access to the metro and local attractions. We take pride in offering good value for our guests and are pleased that you appreciated that. Although our rooms are cozy and compact, they are perfect for a comfortable and pleasant stay. We look forward to welcoming you back soon!Kind regards,Afiifa

6/10 Okay

catherine

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
They clean the room every 3 days So during our stay they do not take the thrash out It is notindicated on thewebsite
Overnattede 5 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Catherine,Thank you for your feedback. We're glad you took the time to share your experience. We apologize for any inconvenience regarding the room cleaning schedule. For your reference, it is noted on our website that we clean every 3 nights. We understand how important this information is and will ensure it is clearly communicated to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Kind regards,Afiifa

8/10 Udmærket

Pinar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alles in allem waren wir sehr zufrieden. Das Personal war sehr zuvorkommend und die Einrichtung sehr ansprechend. Das beste war die Lage und die Anbindung. Es gibt sehr viele Restaurants und Supermärkte in unmittelbarer Umgebung. Die Lage war auch sehr ruhig und schön. Man sollte Hausschuhe mitbringen und ggf. ein weiteres Handtuch, da es pro Person nur ein Badehandtuch gibt. Die Zimmer sind schon sehr klein, aber für einen Städtetrip ausreichend. Wer lange Zeit im Hotel bleiben möchte, für den ist dieses Hotel aber nichts.
Overnattede 4 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Pinar,Thank you for sharing your experience! We're thrilled to hear that you were very satisfied with your stay. Our team works hard to be accommodating, and we're pleased that you found our furnishings attractive. It's wonderful that you enjoyed our prime location with its many nearby restaurants and supermarkets, as well as the quiet and beautiful surroundings. We appreciate your insights about the room size and are glad it was sufficient for your city trip. We hope to welcome you back for another pleasant stay in the future!Kind regards,Afiifa

4/10 Dårligt

Angelo, Padova

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter
no way
Overnattede 3 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Angelo,I am sorry to hear you did not enjoy your stay. Hopefully, we can provide a better stay for you in the future.Kind regards,Afiifa

10/10 Fremragende

Alessia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Die Zimmer waren zwar etwas klein aber völlig ausreichend. Es war sauber und das Personal war wirklich freundlich. Es hat uns an nichts gefehlt. Die U-Bahn Station ist etwa. 8-10min vom Hotel entfernt. Auf dem Weg kommt man an einigen Einkaufsmöglichkeiten vorbei.
Overnattede 3 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Alessia,Thank you for sharing your feedback with us! We're delighted to hear that you found our rooms to be completely sufficient and that cleanliness was maintained to your satisfaction. It's wonderful to know that our staff provided friendly service and that you felt well taken care of during your stay. We're also pleased that our location, with the subway station just 8-10 minutes away and shopping opportunities along the way, added convenience to your trip. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Afiifa

6/10 Okay

Frank

Synes ikke om: Rengøring
Das gebuchte Zimmer habe ich nicht bekommen Das Zimmer ist so klein wenn 2 Personen sich bewegen wollen muss der eine auf Bett das man durch kommt beim WC stößt man sich den Kopf beim Geschäft es waren nur 2 Handtücher vor Ort und man hört so was das Nachbarzimmer so treibt...
Overnattede 3 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Frank,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience regarding the room allocation. Our room assignments are based on the information provided by booking agencies, and we strive to accommodate all guest preferences to the best of our ability. We're sorry to hear that the room size did not meet your expectations. We appreciate your insights regarding the facilities and will certainly take them into consideration for future improvements. Please know that your comfort is our priority, and we will do our best to address these concerns. We hope to have the opportunity to better serve you in the future.Kind regards,Afiifa

4/10 Dårligt

Larry

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
They dont clean the room but every three days. Thay dont empty the trash or pickup used towells. The room is 94 square feet. There is no closet . There is not sufficent space to hang garments . There is no table for engaging in business while on mobile or desk to sit a computer on. Not an enhoyable experience.
Overnattede 3 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Larry,Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations. Regarding our cleaning policy, we do mention on our website that we clean every three nights, and fresh towels can be provided by our reception upon request. We apologize for any inconvenience regarding the room size and lack of amenities. Your feedback regarding the lack of closet space and workspace is valuable to us, and we will certainly take it into consideration for future improvements. We understand the importance of a comfortable and enjoyable experience for our guests and regret that we fell short in this instance. We appreciate your feedback and hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Afiifa

8/10 Udmærket

Divina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was nice but smaller than expected. There’s no big enough storage/wardrobe to have most of your stuff out of your luggage so just be mindful if you have a couple luggages. The location was great! It was a 7-8 minutes walk to the nearest metro station and from there it’s really easy to go to any touristic sites. Also the hotel is close to many restaurants, fast-food and a grocery store. The staff was amazing they were really sweet and welcoming and were always available. Last thing, the air conditioner wasn’t working properly it was always hot in our room especially at night. The couples of days I spend there, every night I woke up in the middle of the night to make sure that it was turned on because it was too hot in the room.
Overnattede 6 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Divina,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the convenient location of our hotel, with easy access to the metro and nearby amenities such as restaurants, fast-food outlets, and a grocery store. It's wonderful to know that you found our staff to be amazing, sweet, welcoming, and always available. We appreciate your kind words and will be sure to pass along your compliments to our team.I am sorry to hear you were not happy with our room size. Our rooms are cozy and compact, perfect for a comfortable and pleasant stay. We also apologize for the Ac issues, we will pass this information on to our maintenance team.Kind regards,Afiifa

6/10 Okay

Anke

Synes godt om: Service og personale
Overnattede 3 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Anke,Thank you for taking the time to leave us a review.Kind regards,Afiifa

10/10 Fremragende

Justine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the place, the food, the staff! Everything was perfect! We had a problem with the sink in our room, we let them know and they got it fixed the second! They helped us when we needed! I recommend this hotel!
Overnattede 8 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Justine,Thank you for your glowing review! We're thrilled to hear that you loved everything about your stay with us, from the place to the food to our wonderful staff. Providing exceptional service and prompt assistance is always our top priority, and we're delighted that we could swiftly resolve the issue with the sink in your room to ensure your comfort. Your recommendation means the world to us, and we can't wait to welcome you back for another perfect stay in the future! If there's anything else we can do for you, please don't hesitate to reach out.Kind regards,Afiifa

10/10 Fremragende

Charlotte Christin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super gelegen, im Umkreis sind drei Underground Stationen innerhalb von 6-10 Gehminuten erreichbar. Die Zimmer sind zwar nicht groß, aber für eine Städtereise durchaus ausreichend. Wir haben uns sehr wohl gefühlt. Das Frühstück war gut.
Overnattede 4 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Charlotte,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's fantastic location, with easy access to three underground stations within a short walk. It's great to know that you found our rooms sufficient for your city trip and that you felt very comfortable during your stay. We're also pleased that you enjoyed our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please let us know.Kind regards,Afiifa

10/10 Fremragende

Megan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
👍
Overnattede 3 nætter i maj 2024
Svar fra Chloe den 13. maj 2024
Dear Megan,Thank you for leaving us with a positive review. We hope to welcome you again in the future.Kind regards,Chloe

10/10 Fremragende

Julia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unheimlich freundliches und zuvorkommendes Personal. Beim Frühstück fehlte MIR vielleicht mal etwas Rührei oder was Herzhaftes, dafür war aber das Obst, Joghurt und Cerealien angeboten in kleinen Schälchen oder Gläschen richtig clever und gut!!
Overnattede 4 nætter i maj 2024
Svar fra Afiifa den 24. maj 2024
Dear Julia, Thank you for your lovely feedback! We're thrilled to hear that you found our staff incredibly friendly and courteous. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. We're delighted that you enjoyed the breakfast options, particularly the fruit, yogurt, and cereal served in small bowls or glasses. We appreciate your suggestion for adding scrambled eggs or something hearty to our breakfast menu and will certainly take it into consideration for future improvements. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do for you, please don't hesitate to let us know.Kind regards,Afiifa

8/10 Udmærket

Ronny

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lekker overal dichtbij
Overnattede 4 nætter i maj 2024
Svar fra Chloe den 13. maj 2024
Dear Ronny,Thank you for taking the time to leave us a review. We are glad that it was close to everything and you found it in a convenient location.Kind regards,Chloe

8/10 Udmærket

Barbara Lucie

Rejste med partner
Synes godt om: Faciliteter
Good
Overnattede 4 nætter i maj 2024
Svar fra Front Desk den 9. maj 2024
Dear Barbara Lucie, Thank you for your feedback. It's good to hear you had a satisfactory stay at Point A Kensington. We look forward to having you again.Kind regards,Front Desk