Indendørs pool

Anmeldelser af NYX Hotel London Holborn by Leonardo Hotels

4 out of 5
NYX Hotel London Holborn by Leonardo Hotels
50-60 Southampton Row, London, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 569 af i alt 935 anmeldelser" "
Bedømmelse på 8 − Udmærket. 228 af i alt 935 anmeldelser" "
Bedømmelse på 6 − Okay. 77 af i alt 935 anmeldelser" "
Bedømmelse på 4 − Dårligt. 38 af i alt 935 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 935 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jesper Floyd

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A great hotel near yhe attractions
Very nice stay and the hotel is kn yhe middle of all our attractions. Also a special welcome in the room due to birthday travel - thank you
Overnattede 5 nætter i januar 2024
Svar fra Shaun den 15. feb. 2024
Hi Jesper,Thank you for your amazing review.The NYX family is looking forward to seeing you again soon.RegardsShaunDuty Manager

8/10 Udmærket

Lee

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Vær. 707. Fawlty Towers
Billed af værelse er vellignende.Pool max 1,20 m dyb.Gym.lille.ok. Vores juniorsuite 707, havde kun udsigt til grimme tage, incl hotellets eget,hvilket skygger for udsigt til gaden.Ærgeligt til dén pris.Mørklægningsgardiner slutter ikke tæt,så den ene 1/2 af den behagelige seng bliver ramt. Ingen støvsugning i løbet af de 7 nætter.God beliggenhed.Metro, bus, gåafstand til Oxfordstreet og teater mm. Reception-personale søde,smilende, meget glade for deres mobiler og overbærende (nogengange så de på én som var man lidt sinke,som da jeg ikke var klar over at det åbne lobby-/bar område også var restauranten😅 Lovede at sende 2 dyner op, på initiativ af manageren,som løsning, da der var lidt forvirring om de havde 1 værelse ledig m 2 King bed eller ej. Kom aldrig. Receptionen meget overrasket over den flaske gratis spumante til suiten,nævnt på deres hjemmeside. Komheller aldrig😂 Tilgengæld fik jeg 2 gratis drinks i baren, så det må gå lige op.(Bartenderen havde iøvrigt aldrig smagt den jule-Cosmo jeg bestilte. Smagte på den, skar ansigt og erklærede den for at være forfærdelig 😂) . Et lille tip/trick til det varme vand- tænd for det varme og kun det varme.Lad det løbe,4-5 min. Sluk.Vent yderligere 5 min.Tænd så igen og med lidt held er der varmt vand.Fandt ud af det, da GRM,Shana Thomas kom for at løse problemet.Nænnede ikke at sige hende imod,da hun er meget sød og overraskede os med en overdådig gavekurv og et lille juletræ. Forresten; tv tænder af sig selv, hele natten!
Overnattede 7 nætter i december 2023
Svar fra Stellio Etienne Duty Manager den 9. jan. 2024
Dear Vaer, Jeg er ked af, at du ikke havde en god oplevelse på vores hotel. Vi sætter pris på din feedback og vil gerne undskylde for de ulemper, du oplevede. Vi arbejder konstant på at forbedre vores service og faciliteter, så vi håber, du vil give os en chance til at imponere dig næste gang. Tak for dit besøg og din ærlige anmeldelse.

8/10 Udmærket

Tonny

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2023
Svar fra Shaun den 6. dec. 2023
Hi Tonny,Thank you so much for your kind feedback.We look forward to seeing you again soon.RegardsShaunNight Manager

10/10 Fremragende

Annemarie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super fint hotel med en service i top. Hotellet ligger godt i forbindelse med shopping i London
Overnattede 2 nætter i november 2023
Svar fra Stellio Etienne Duty Manager den 28. nov. 2023
Annemarie, Tak for din anmeldelse! Vi er glade for at høre, at du nød dit ophold på vores hotel og vores service. Det er dejligt at vide, at du fandt vores beliggenhed praktisk til shopping i London. Vi håber, at du kommer tilbage snart og oplever mere af byen. Mange tak for at vælge os!

8/10 Udmærket

Jesper

Overnattede 3 nætter i november 2023
Svar fra Stellio Etienne Duty Manager den 14. dec. 2023
Dear Jesper, Thank you for your recent at NYX and for your review. Kind regards, Stellio Duty Manager

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Shana, Guest Relations Manager den 20. okt. 2023
Dear Thomas,Thank you for taking the time to share your feedback with us. We are so glad that your stay was outstanding. We hope to welcome you back soon!Best,Shana

10/10 Fremragende

Jens Richard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rent pænt og godt personale
Super fin beliggenhed, og et meget lmødekommende personale som er meget hjælpsomme.
Overnattede 3 nætter i september 2023
Svar fra Shana, Guest Relations Manager den 30. okt. 2023
Dear JensTak fordi du tog dig tid til at gennemgå dit ophold hos os. Vi er så glade for, at placeringen og personalet var store aspekter af dit ophold. Vi håber, at du snart kommer tilbage igen, vi vil meget gerne byde dig velkommen. Best,ShanaGuest Relations Manager

2/10 Forfærdeligt

Marcus Christian

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 4 nætter i september 2023
Svar fra Shana, Guest Relations Manager den 19. sep. 2023
Dear Marcus,Thank you for taking the time to share your feedback with us. We have sent you an email to address your stay and understand why it wasn't as fantastic as we would have hoped!Best,Shana

10/10 Fremragende

Tina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very cool hotel
Very nice and friendly service. Cosy hotel with cool details. Good location
Overnattede 3 nætter i marts 2023
Svar fra Shana, Guest Relations Manager den 9. apr. 2023
Dear Tina,Thank you for taking the time to share your amazing feedback with us! We hope to welcome you back again soon!

10/10 Fremragende

Sofie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great location and friendly staff
Overnattede 3 nætter i februar 2023
Svar fra Shana, Guest Relations Manager den 3. mar. 2023
Dear Sofie,Thank you for taking the time to share your feedback with us! It is great to hear that you had an amazing stay with us! We hope to welcome you back again soon!Regards,ShanaGuest Relations Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel men ikke helt den høje pris værd
Generelt et fint ophold men prisen taget i betragtning et det IKKE pengene værd. Receptionen er ikke mange stjerner værd. Fremstod uopmærksomme og ikke smilende. Morgenmaden var lækker men der var kæmpe problemer med opfyldning.
Overnattede 3 nætter i december 2022
Svar fra NYX den 16. dec. 2022
Thanks to you for staying with us and thanks for leaving a review. We are delighted to hear that you found design superb. Meanwhile, we are also very sorry to hear that the stay did not meet your expectations in other aspects. Your remark is very appreciated and is going to be discussed further with our team. Hope it won't be too long till you're back! Best Regards, Evita LamaRooms Division Manager

8/10 Udmærket

Claus

Overnattede 3 nætter i september 2022
Svar fra Team NYX den 4. okt. 2022
Thank you so much Clausfor reviewing your stay at NYX Hotel London Holborn. We hope we can welcome you aback soon.

8/10 Udmærket

Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location to Holborn & Totenham Court Road. Modern hotel with great rooms.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Elena

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tolle Lage, schöne Hotel, großes Zimmer
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Kristi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My daughters(21, 19, 14) and I spent 4 nights here in May. Our room was spacious and clean. The tea biscuits were a tasty treat. The beds were large and comfortable, and the bedding/pillows were comfortable. The fridge was a huge bonus. We were very glad to have the robes/slippers, as the bathroom was TINY. It was nice to be able to throw on a robe and let the next person have a turn. The staff was friendly and mostly helpful. However, my communications with the hotel indicated the possibility of a 2pm check-in, 3 at the latest. It was well after 4 before we got in our room. After a 15-hour travel day, the wait was tough. I do believe we would stay here again, but I would like to mention a few concerns... 1) I noticed the black glassware was very dirty. I realized that the air vent was FILTHY and blowing dirty air directly on the entire "kitchen" area. 2) There were no instructions for the espresso machine, and I had to scroll for a while on Google to find some. Also, the drinks produced were not very hot. 3) The room was so, SO dark and there was no lamp between the beds. 4) The conditioner bottle was filled with shampoo 5) Biggest gripe - This hotel touts itself as environmentally friendly. However, there was not a single place on site to recycle. Upon asking the staff, they said to throw everything in the trash. :( The location was awesome, especially if you want to see some shows. It's also very close to multiple public transportation options. (character limit reached)
Overnattede 4 nætter i maj 2024
Svar fra Stellio Duty Manager den 24. maj 2024
Thank you for taking the time to share your detailed review. We are delighted to hear that you and your daughters enjoyed the spacious and clean room, comfortable beds, and the thoughtful amenities like the tea biscuits, robes, and slippers. We're also glad that our staff's friendliness contributed positively to your stay.However, we apologize for the delay in your check-in, especially after such a long travel day. Your feedback regarding the cleanliness of the air vent, the lack of instructions for the espresso machine, the room's lighting, the incorrect conditioner bottle, and the absence of recycling facilities is greatly appreciated. We are committed to addressing these concerns to improve our services.We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you again for your valuable feedback.

8/10 Udmærket

Gwyneth

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property was very funky, complimentary sweets, popcorn and small selection of drinks in the mini bar. Loved the decor, great cocktails, swimming pool was big, walking distance to the theatre, Covent Garden and lots of restaurants. Suitable for families. Parked at Brunswick Square car park and this was good also.
Overnattede 2 nætter i maj 2024
Svar fra Stellio Duty Manager den 24. maj 2024
Thank you, Gwyneth, for your fantastic review! We're delighted to hear that you enjoyed our funky property, complimentary treats, and well-stocked minibar. It's great to know that you loved the decor, cocktails, and the spacious swimming pool. Our convenient location near the theatre, Covent Garden, and numerous restaurants is something we're very proud of, and we're glad it added to your stay.

8/10 Udmærket

Olivia

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely room, comfortable bed and not noisy. Lighting wasn’t great for makeup etc but was aesthetically pleasing. We received cookies in the room and sweets when checking in, and there was popcorn which was a nice touch. Pool was fab. Only issue was the bar service, we had to wait over 20 minutes for our drinks and the staff were grumpy and avoided eye contact at all costs. But fortunately a new member of staff was there when we were paying the bill and was very apologetic and gave us a free drink and money off the bill which was appreciated
Overnattede 1 nat i maj 2024
Svar fra NYX den 20. maj 2024
Thanks to you for staying with us and thanks for leaving a review. We are delighted to hear that you found bed superb. Meanwhile, we are also very sorry to hear that the stay did not meet your expectations in other aspects. Your remark is very appreciated and is going to be discussed further with our team. Hope it won't be too long till you're back! Best Regards, NYX Team

10/10 Fremragende

Debbie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful and friendly. Guest rooms could use additional lighting. Overall, would recommend staying.
Overnattede 5 nætter i maj 2024
Svar fra Stellio Duty Manager den 15. maj 2024
Thank you for your kind words and valuable feedback, Debbie! We're thrilled to hear that our staff made a great impression. Your suggestion about the lighting in our guest rooms is greatly appreciated and we're looking into ways to brighten up the space. We're glad you would recommend us and hope to welcome you back soon!

10/10 Fremragende

michelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very modern and within walking distance for all the sightseeing and shopping, staff were very welcoming as well!
Overnattede 4 nætter i maj 2024
Svar fra Stellio Duty Manager den 14. maj 2024
Thank you, Michelle, for your kind words! We're thrilled to hear that you enjoyed the modern comforts of our property and its convenient location. It's wonderful to know that our staff made you feel welcome. We hope to have the pleasure of hosting you again soon for another perfect stay!

10/10 Fremragende

Alain

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Stellio Duty Manager den 14. maj 2024
Thank you Alain for your recent stay at NYX.

6/10 Okay

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel but dissapointed that I didnt receive a room upgrade until I asked again the following day. This was because my welcome gift had been left in the room which turned out to be 3 cookies but the room itself was very small and had no windows that opened.
Overnattede 3 nætter i maj 2024
Svar fra Stellio Duty Manager den 14. maj 2024
Dear John, thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be good overall. However, we sincerely apologize for the oversight regarding the room upgrade and the welcome gift. We understand how important these details are to enhance your stay and we're looking into our procedures to ensure this doesn't happen again. We appreciate your understanding and hope to have the opportunity to make your next stay with us much more enjoyable.

10/10 Fremragende

Khristen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great area. Was at most a 20 minute bus ride from everything we wanted to do. Walking to distance to Covent Garden, shows, cafes, Museum. So much to do! Staff was friendly and our room was lovely.
Overnattede 6 nætter i maj 2024
Svar fra Stellio Duty Manager den 14. maj 2024
Thank you for your wonderful review, Khristen! We're thrilled to hear that our location served as the perfect hub for your adventures around the city and that you found the proximity to Covent Garden and local attractions convenient. It's great to know that our staff made you feel welcome and that your room met your expectations. We hope to have the pleasure of hosting you again soon!

6/10 Okay

Vesna

Forretningsrejsende
Synes godt om: Rengøring
very dark and small rooms -
Overnattede 3 nætter i april 2024
Svar fra Shana, Guest Relations Manager den 11. maj 2024
Dear Vesna,Thank you for taking the time to share your feedback with us. We are grateful for your comments and hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

8/10 Udmærket

Gina, Washington

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff slow in responding to problems. Took 1&1/2 hours to get a working TV remote on check-in. Traveling companion’s door lock stopped working & had to wait for an engineer to come in & drill door lock to open. Had to move all belongings to another room. Free snacks were removed by someone & never replaced. Overall hotel is nice & in nice area w/short walk to bus/tube.
Overnattede 8 nætter i april 2024
Svar fra Stellio Duty manager den 6. maj 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the slow response to your issues during your stay. We will address these concerns with our staff to ensure that future guests do not encounter similar problems. We are glad to hear that you found the hotel to be nice and in a convenient location. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and enjoyable stay. Thank you for choosing to stay with us.

10/10 Fremragende

Tansey, Bakersfield

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved it! 3 ladies--2 with mobility issues--were well cared for and accommodated at NYX!! Crazy cool vibe, super clean, attentive staff, great housekeeping--and great bars. Breakfast stands out! Best I've had in a hotel buffet--book it with your room! Shopping and dining option in short walking distance!
Overnattede 5 nætter i april 2024
Svar fra Stellio Duty manager den 3. maj 2024
Thank you for sharing your wonderful experience at NYX! It's fantastic to hear that the hotel's accommodations for mobility concerns exceeded your expectations and that the unique atmosphere added to your enjoyment. Your shoutout to the exceptional breakfast and convenient location is much appreciated and will surely help others who are considering a stay. We're thrilled that NYX could provide such a memorable visit for you and your friends! Regards,

10/10 Fremragende

Alison

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved staying at the NYX holborn for a quick London trip! The vibe is stylish and hip, and the on-site bar and restaurant is perfect especially if you arrive later in the evening. Convenient to cute restaurants, tube stop, and gardens. Would definitely stay here again.
Overnattede 4 nætter i april 2024
Svar fra Stellio Duty Manager den 1. maj 2024
Thank you for your fantastic review, Alison! We're thrilled to hear that the NYX Holborn's stylish vibe and convenient amenities added to the enjoyment of your London trip. It's great to know that our on-site bar and restaurant hit the spot after your evening arrival. We look forward to welcoming you back soon for another memorable stay!

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra NYX den 20. maj 2024
Thanks to you for staying with us and thanks for leaving a review. We are delighted to hear that you found some aspects superb. Meanwhile, we are also very sorry to hear that the stay did not meet your expectations in other aspects. Your remark is very appreciated and is going to be discussed further with our team. Hope it won't be too long till you're back! Best Regards, NYX Team

4/10 Dårligt

Grace

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
The "Other" feature doesn't work on "What did you not like? I would not recommend this hotel and they are aware and compensated me some for their poor services. 1) They put us in the last room on the 3rd floor which is above the dumpsters and parking lot. They were not upfront about this at all. I found out that there was a lovely courtyard view which was quiet. 2) The thermostat broke the 2nd day we were there. It was fixed on the 3rd day, so having to report it 2x AND it wasn't fixed because it blew out cold air when we wanted heat. 3) The bathroom is the smallest bathroom I have ever seen in a hotel or motel for that matter. It was about 4 1/2 feet across and maybe 6" or 7" in length where the sink was, the shower was about 2" x 5". There was no counter space to put your toiletries. So, it was shocking. 4) So not surprisingly the room was pretty small and I booked a Supreme King. 4) This is a hotel for younger people, there was one dining and cocktail area and the music was loud 24/7 with thumping music. So you come back tired at night and you are greeted with this. 5) And because we were the last room on the floor, it was so inconvenient and confusing to get out of the room via stairs. So we used the elevator each time. 6) There were 2 days where housekeeping didn't give us washcloths or hand towels. And I had to ask for instant coffee packets and espresso. 7) The TV came on randomly the first few nights, even in the middle of the night!
Overnattede 5 nætter i april 2024
Svar fra Shana Guest Relations Manager den 23. apr. 2024
Dear Grace,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not as you had expected. We take your comments onboard and endeavor to utilise these comments when considering future improvements. We are sorry for any inconvenience, however are glad that we were able to compensate and address your concerns whilst you were inhouse.We hope that you will consider visiting again soon!Best,ShanaGuest Relations Manager

10/10 Fremragende

Elizabeth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location, interior, cleanliness, customer service and value for money all excellent. Will definitely be booking here again next time I visit London.
Overnattede 1 nat i april 2024
Svar fra Stellio Duty Manager den 19. apr. 2024
Dear Elizabeth, Thank you for your great review. We hope to welcome you back soon.

10/10 Fremragende

Javier Roman Fornies

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gibt nichts am Hotel und am Personal auszusetzen. Besonders hervorzuheben sind das Interieurdesign und das überaus freundliche Personal. Immer wieder gerne.
Overnattede 3 nætter i april 2024
Svar fra Shana Guest Relations Manager den 23. apr. 2024
Dear Javier,Thank you for taking the time to share your experience with us. We hope to welcome you again soon!Best,ShanaGuest Relations Manager

8/10 Udmærket

Aviran, Petah Tikva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Stellio Duty Manager den 18. apr. 2024
Thank you for your positive feedback, Aviran! We hope to welcome you back.

10/10 Fremragende

Ellen

Overnattede 1 nat i april 2024
Svar fra Stellio Duty manager den 4. maj 2024
Dear Ellen, Thank you for your review.

10/10 Fremragende

Kirsty

Overnattede 3 nætter i marts 2024
Svar fra Stellio Duty Manager den 1. maj 2024
Thank you for your review Kirsty, We look forward to welcoming you back soon for another memorable stay!

10/10 Fremragende

Stacy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Centrally located, clean and well-appointed. Very helpful staff.
Overnattede 4 nætter i april 2024
Svar fra Stellio Duty Manager den 13. apr. 2024
Thank you, Stacy, for your kind words! We're thrilled to hear you enjoyed our central location, cleanliness, and amenities. It's wonderful to know that our staff made a great impression with their helpfulness. We hope to welcome you back soon! Kind regards, Stellio Duty Manager

8/10 Udmærket

James

Rejste med partner
Synes godt om: Faciliteter
Amazing location and friendly staff. Arrived way earlier than check in time but they were able to get us in our room no fuss. Easy walk from Euston station and central to everything. Only issue was with the shower as it was weak pressure and very slow to warm up. Would stay again!
Overnattede 2 nætter i april 2024
Svar fra Stellio Duty Manager den 10. apr. 2024
Thank you for your kind words, James! We're thrilled to hear you enjoyed our prime location and the warm welcome from our staff. It's great that we could accommodate your early arrival smoothly. We appreciate your feedback on the shower; we're looking into this to improve our guest experience. Delighted to know you'd stay with us again – we can't wait to welcome you back!

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a great hotel, highly recommend, all the staff were helpful and would use again, thank you for a great experience
Overnattede 2 nætter i marts 2024
Svar fra NYX Team den 10. apr. 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best regards, Rowan Rodrigues, Front Office Manager

10/10 Fremragende

Helen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was superb and the bed was really comfy, unlike some hotels where the mattress is overly hard or bumpy. Central location and easy walking distance of many of the attractions and theatres.
Overnattede 1 nat i april 2024
Svar fra Shana Guest Relations Manager den 6. apr. 2024
Dear Helen,Thank you for taking the time to share your feedback with us! We are so glad to hear that you enjoyed your stay and that you had a comfortable sleep in our DREAM beds. We hope that we can welcome you again soon! Best, Shana Guest Relations Manager

8/10 Udmærket

Hema

Rejste med partner
Synes godt om: Service og personale
Good hotel but on the final night there was loads of noise as the hotel were trying to break down a door to access a guests room next to ours. Would have appreciated some notice of the hours went on late into the night
Overnattede 3 nætter i marts 2024
Svar fra Shana Guest Relations Manager den 2. apr. 2024
Dear Hema,Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay with us. We are sorry that the emergency maintenance carried out disturbed you. We thank you for your understanding. We hope to welcome you back again.Best,ShanaGuest Relations Manager

8/10 Udmærket

Adil

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Das Hotel ist perfekt gelegen. Fußläufig sind Geschäfte und U Bahn erreichbar. Soho ist einen kurzen Fußweg entfernt. Das Personal ist insgesamt freundlich und zuvorkommend, der Service im Restaurant beim Frühstück war super, einzig das Housekeeping lässt sehr zu wünschen übrig. Unser Zimmer im 8 Stock wurde nur einmal vor 4 Uhr mittags gereinigt. Insgesamt kann ich das Hotel dennoch sehr empfehlen.
Overnattede 4 nætter i marts 2024
Svar fra Shana, Guest Relations Manager den 30. mar. 2024
Dear Adil,Thank you for taking the time to share your experience with us! We hope that we can welcome you back again soon.Best,ShanaGuest Relations Manager

10/10 Fremragende

Irina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is in a convenient and central location. It was one of the few properties in the area with two beds to accommodate a family of four. Although the room was on a small side - to be expected in London. It was a good option for a one night stay. The staff were friendly and helpful.
Overnattede 1 nat i marts 2024
Svar fra Shana, Guest Relations Manager den 30. mar. 2024
Dear Irina,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Fremragende

Leticia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 4 nætter i marts 2024
Svar fra Shana, Guest Relations Manager den 30. mar. 2024
Dear Leticia,Thank you for taking the time to share your feedback. We hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Fremragende

Erik

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Stellio Duty Manager den 18. apr. 2024
Thank you for your positive feedback, Erik! We hope to welcome you back.

10/10 Fremragende

Craig

Overnattede 1 nat i marts 2024
Svar fra Stellio Duty Manager den 15. apr. 2024
Dear Craig, Thank you for you recent stay and your review. We look forward to welcome you back.

10/10 Fremragende

alexander

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel offers convenient proximity to some good restaurants and easy access to public transportation. It’s an ideal base for exploring Soho’s vibrant dining and nightlife scene. I didn’t interact with from desk, as the Check-in and check-out were hassle-free, although I didn’t need much assistance from the front desk. , the lobby staff, particularly Lorena, provided excellent service during our meal. However, the pillows were uncomfortable for my taste, and the bathroom in our specific room (513) was quite small—though I can’t speak for other rooms. Despite these minor issues, our overall experience was fantastic, and I wouldn’t hesitate to book this property again.
Overnattede 4 nætter i marts 2024
Svar fra Stellio Etienne Duty Manager den 26. mar. 2024
Hi Alexander,Thanks for sharing your experience! We're thrilled to hear that our hotel served as a great hub for your Soho adventures and that Lorena made your dining experience memorable. Sorry to hear about the pillows and the snug bathroom—room 513 is unique in its layout. Next time, we'd be happy to find a room that suits your needs better. Looking forward to welcoming you back soon!Cheers,

10/10 Fremragende

Jamie

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel and staff were excellent! Room was spacious and clean, would book here again
Svar fra Stellio Etienne Duty Manager den 26. mar. 2024
Hi Jamie, thanks for the stellar review! Thrilled to hear you loved the hotel and our team's service. So glad your room hit the mark. Can't wait to welcome you back!

10/10 Fremragende

Ines

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tolles stylisches Hotel, schöne und für London große Zimmer sowie Bad. Hat eine gute Bar. Liegt perfekt, um alles mit öffentlichen Verkehrsmitteln zu erreichen oder zu erlaufen, bspw. Covent Garden und Soho. An jeder Ecke sind gute Pub‘s. Tipp: Flughafen Heathrow lohnt sich der Express Zug nicht, da man direkt mit der U-Bahn Piccadilly Line zur Station Hohlborn kommt, die unmittelbar beim Hotel ist.
Overnattede 3 nætter i marts 2024
Svar fra Stellio Etienne Duty Manager den 26. mar. 2024
Lieber Ines, vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass dir unser Hotel mit seinem stylischen Design und den geräumigen Zimmern gefallen hat. Super, dass du auch unsere Bar genossen hast und die Lage ideal für deine Erkundungstouren war. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

10/10 Fremragende

Samuel

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable stay
Overnattede 1 nat i marts 2024
Svar fra Stellio Duty Manager den 22. mar. 2024
Dear Samuel, Thank you for your recent stay at NYX. We look forward to welcome you back. Kind regards, Stellio Duty Manager

10/10 Fremragende

Helen, London

Overnattede 1 nat i marts 2024
Svar fra Stellio Duty Manager den 10. apr. 2024
Dear Helen, thank you for your review. Best regards,

10/10 Fremragende

Kryspin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Stellio Duty Manager den 10. apr. 2024
Dear Kryspin, thank you for your review. Best regards,

10/10 Fremragende

Jennifer, Dallas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They treated us so so well. This was a great place to stay and the staff was super friendly. The rooms were big and comfy. Happily will stay here again and recommend.
Overnattede 6 nætter i marts 2024
Svar fra Stellio Duty Manager den 21. mar. 2024
Dear Jennifer,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our staff to be friendly and accommodating. It's wonderful to know that the comfort of our rooms contributed to a memorable stay. We look forward to welcoming you back in the future and appreciate your recommendation to others!Warm regards,