Very Disappointing Stay
1. Room Completely Different from Website Photos
The room we were assigned looked completely different from the photos shown on the hotel’s website.
2. Poor Ventilation
The basement room had no proper ventilation. The only way to get some air circulation was to keep the bathroom exhaust fan running.
3. Uncomfortable Mattress
The mattress was poorly ventilated, causing us to sweat throughout the night.
4. Serious Safety Concerns
The window of the room faced a corridor leading to the restaurant, where any guest could easily walk past or even climb into the room through the window. We felt extremely unsafe during our stay.
5. Fraudulent Behavior at Checkout
Upon check-in, we paid a £50 pet deposit. At checkout, the staff initially claimed they needed to deduct breakfast charges, even though we had already prepaid for breakfast online. After we clarified this, they changed their statement and said no deduction was necessary. However, during the refund process, the staff deliberately positioned the card machine where it was difficult for me to see, and only refunded £0.50. It was only after I immediately requested a receipt that they admitted a “mistake” and refunded the remaining £49.50. This made me seriously question the honesty and integrity of the staff.
6. Missing Pet Amenities
We also paid an extra £30 pet fee, but no pet amenities (such as pet bowls, as stated on the website) were provided.
