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Anmeldelser af DoubleTree by Hilton Hotel London -Tower of London

4 out of 5
DoubleTree by Hilton Hotel London -Tower of London
7 Pepys Street, London, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 563 af i alt 1154 anmeldelser" "
Bedømmelse på 8 − Udmærket. 321 af i alt 1154 anmeldelser" "
Bedømmelse på 6 − Okay. 134 af i alt 1154 anmeldelser" "
Bedømmelse på 4 − Dårligt. 83 af i alt 1154 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 53 af i alt 1154 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Michael

Overnattede 1 nat i februar 2024
Svar fra Claus Christensen - General Manager den 6. feb. 2024
Dear Michael,Thank you for taking the time to leave a review of our hotel and I am sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Alan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Claus Christensen - General Manager den 20. feb. 2024
Dear Alan,Thank you for taking a moment to leave a 10/10 review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus Christensen

8/10 Udmærket

Henrik N.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023

10/10 Fremragende

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dejligt hotel og venligt personale. Utrolig centralt i forhold til hyggelige gåture med shopping og små markeder. Nemt at komme rundt både med bus, tog og på gåben. Hyggelig rooftop bar på hotellet, med skøn udsigt, dog temmelig koldt uden overtøj på, selvom vi sad indenfor.
Overnattede 3 nætter i oktober 2023
Svar fra Claus Christensen - General Manager den 20. okt. 2023
Dear Christina,Thank you for taking the time to leave a review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 Fremragende

victor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Grace, Front of House Manager den 5. jun. 2023
Thank you for taking the time to share your experience, we look forward to welcoming you back again soon!

10/10 Fremragende

Helle Brit

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sengene var lidt hårde og værelset lidt kedeligt. Personalet venligt og imødekommende, god morgenmad. Lobby og restaurant behageligt og pænt
Overnattede 2 nætter i marts 2023

8/10 Udmærket

Flemming

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2023

8/10 Udmærket

Ane Marie

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Fint men også lidt kedeligt
God beliggenhed, god morgenmad. Rent og pænt. Lidt kedeligt og ucharmerende. Har boet her to gange men vælger et andet næste gang. Hotellet havde opkrævet for meget for roomservice og det var sindssygt besværligt og tidskrævende at få dem til at rette fejlen.
Overnattede 2 nætter i februar 2023

2/10 Forfærdeligt

Firouzeh

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed, men meget slidt hotel i ringe stand. Der var ikke noget koldt vand på badeværelset. Dårlig service.
Overnattede 3 nætter i januar 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt, men lang kø til morgenmad
Der var altid MEGET lang kø til morgenmaden, så man skulle sætte god tid af til at få et bord.
Overnattede 2 nætter i november 2022

10/10 Fremragende

Susanne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
FANTASTIC STAY at a great and fine hotel. The staff at check in; Lee, gave a great service for my 5 data stay by an friendly welcome and a room upgrade, as i had not booked the same room for all 5 days. Rachid in the lounge gave a top service all 5 days: service individual minded and welcomming all guests and ceeping the lounge clean and with fresh buffet. The only thing to recomend improvement is the sky bar, the food and drinks is not aligned with the high prices. Big THANKS for a pleaset and great stay.
Overnattede 3 nætter i august 2022

8/10 Udmærket

Helle Birgitte

Synes godt om: Service og personale, værelsets komfort
Overnattede 2 nætter i april 2022

10/10 Fremragende

Susanne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top hotel
Top stay, large and clean rooms, nice sort bed, great breakfast and easy with the restaurant that serve healty food. The service was top 10/10. Will stay there again.
Overnattede 2 nætter i november 2021

10/10 Fremragende

Jens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021

10/10 Fremragende

Flemming

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Konge hotel med central beliggenhed
Fantastisk beliggende centralt hotel i London. Meget rent og meget service indstillet personale
Overnattede 4 nætter i oktober 2021

8/10 Udmærket

Mik

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Rengøring af værelse
Der var ingen rengøring mens jeg var der så kun våde håndklæder.
Overnattede 3 nætter i september 2021

8/10 Udmærket

Tara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to station
Overnattede 1 nat i maj 2024

10/10 Fremragende

Brenda I

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Roof top bar is amazing
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Hugo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Sana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and nice staff and tube station just around the corner one of the best places to saty
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Marcia, San Antonio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was the perfect location, near a train station, you can walk to Tower of London. Mohammad at the breakfast area made sure I had everything since I have gluten allergies. He went the extra mile. Thank you!
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Emine Duran

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wir waren vier Tage in diesem Hotel und waren sehr zufrieden vor allem das ist sehr gut gelegen ist und man zu Fuss viele Sehenswürdigkeiten besuchen kann
Overnattede 3 nætter i maj 2024

6/10 Okay

Hubert Von

Rejste med partner
Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant. Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British! Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice quiet
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Dmitriy

Overnattede 3 nætter i maj 2024

10/10 Fremragende

Imen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Imen,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 Okay

Mike, Hamburg

Rejste med partner
Synes godt om: Service og personale
Zimmer, die nicht im 9&10 Stockwerk liegen sind ziemlich alt (wackelige Klodeckel, alte Matratzen, aufgeplatzte Polster an Stühlen). Zimmer sind klein, Lage ist gut, Frühstück geht so (Rüherei aber schrecklich). Gute Lage, Bar in 12 Etage nett, hochpreisig. Cocktails oft gut, aber sehr vom Bartender abhängig. Außenbereich der Bar könnte mega sein - ist leider aktuell (5/24) nur lieblos eingerichtet ( Kaltes LED-Licht, keine Deco). Gute Lage, U-Bahn in der Nähe (200 Meter).
Overnattede 4 nætter i maj 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Mike,Thank you for taking the time to leave a review of our hotel and I am sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Suzanne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's a great location for visiting the Tower of London and Tower Bridge. Awesome staff!
Overnattede 6 nætter i maj 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Suzanne,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our staff ensured you were looked after. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice spot in London.
Overnattede 1 nat i maj 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Mark,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

2/10 Forfærdeligt

King Shun

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Not worth GBP 300/night 1. Door at the original room did not function properly. 2. Nobody at the reception answered my call despite repeated attempts. 3. Hotel room service sent a handyman to check at 22:00 and the handyman confirmed that the door couldn't be fixed. 4. Room service transferred my case to the reception and a manager called "Apo" appeared to have no clue what's going on. I had to explain the whole situation to him again and he said the hotel had no extra room at the moment. 5. The manager came over to my room and, after a brief checking, confirmed that there would be security issues with the door, so he arranged another room on a lower level for us which was supposed to have "better view". 6. We packed our luggage and moved to another room at around 22:45. 7. The new room was quite dark as there was no lamp on the desk. 8. The manager said he could only arrange for a new lamp to be installed the next day as "there was nothing he could do". 9. After further negotiation, the manager said he found a replacement lamp. 10. The manager and his colleague came over to install the lamp, with little to say more than "we apologise". For the price of close to GBP 300/night, I think the hotel failed to live up to expectation. There are plenty of nicer hotels with better services for this price level. No next time. *** Updated on 29 April: 1. The safe in the new room doesn't work (there is no way we can enter a new passcode). 2. The toilet is clogged.
Overnattede 4 nætter i april 2024
Svar fra Claus Christensen - General Manager den 3. maj 2024
Dear Guest,Thank you for leaving another review. We take all guest feedback seriously and regret that you were not satisfied with your stay.Our team actively attempted to contact you through your room phone on multiple occasions and email you to address the issues you raised. Unfortunately, the emails were returned as undeliverable, and our 24/7 reception team reported not having any interaction with you despite team members visiting your room regularly to try to establish communication. We also left a letter in your room when all our attempts to reach you failed. Our team worked diligently to respond to your concerns and fix the maintenance issues you reported. Also our reception is manned 24/7 and any member of our team would have been happy to help, had they been approached. We understand that the maintenance issues during your stay were an inconvenience, and we apologise for that. However, our team took action to resolve the problems promptly, even during late-night hours. We also believe that our lengthy efforts to establish contact and assist you as needed demonstrate our commitment to providing excellent service.

10/10 Fremragende

BO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good service
Overnattede 2 nætter i april 2024
Svar fra Claus Christensen - General Manager den 3. maj 2024
Dear Guest,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 Okay

Courtney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel and safe area.
Overnattede 4 nætter i april 2024
Svar fra Claus Christensen - General Manager den 3. maj 2024
Dear Courtney,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was running in the marathon. The property was in a decent position for access to the start in south east London & returning from the finish in the west end. The hotel was obviously going to be busy but the staff coped well with the queues & were generally very friendly & helpful. Early food being available for runners was a nice touch. My only minor complaint would be the carpet & decor was a little faded & looks as though it is due for a makeover. Otherwise an excellent stay.
Overnattede 3 nætter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear William,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We appreciate your feedback about the decor and this will help us as we continually work to improve our guest experience.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 Udmærket

Jonathan

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Jonathan,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Ebru

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
"Das Hotel bietet eine erstklassige Lage, nur 2 Gehminuten vom Underground Station entfernt und direkt an der beeindruckenden Tower Bridge. Die Umgebung lädt zu angenehmen Spaziergängen ein, und die zentrale Lage ermöglicht einen einfachen Zugang zu den Sehenswürdigkeiten der Stadt."
Overnattede 2 nætter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Ebru,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Anna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable beds anf quiet! Would have liked a kettle to have a cup of tea.
Overnattede 2 nætter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Anna,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Samuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Jessica,Thank you for taking a moment to leave a 5/5 review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 Udmærket

Daniele

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Soggiorno di due notti, posizione fantastica nel cuore di Londra, comodissimo alla metro, Hilton sempre una garanzia!
Overnattede 2 nætter i april 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Daniele,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Tracey

Overnattede 1 nat i april 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Tracey,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Rebecca,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Heiko, Steinen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Cynthia

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the tube! Excellent help from the staff for all our needs. Have stayed at this location twice. Will stay again if I come back to London.
Overnattede 4 nætter i januar 2024

8/10 Udmærket

Nadege

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bathroom had a problem with evacuation toilets
Overnattede 2 nætter i marts 2024

6/10 Okay

Gail

Synes godt om: Rengøring, service og personale
Reasonable location, average breakfast, rooms need upgrade
Overnattede 1 nat i marts 2024

4/10 Dårligt

Misbah La

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024

8/10 Udmærket

Ning

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024

10/10 Fremragende

Pranshu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Claus Christensen - General Manager den 10. maj 2024
Dear Pranshu,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Ali

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service
Overnattede 1 nat i marts 2024

10/10 Fremragende

America, Monterey Park

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the convenience to the subway station.
Overnattede 2 nætter i marts 2024