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Anmeldelser af Leonardo Hotel Liverpool

4 out of 5
Leonardo Hotel Liverpool
No. 31 Keel Wharf, Liverpool, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 643 af i alt 1299 anmeldelser" "
Bedømmelse på 8 − Udmærket. 385 af i alt 1299 anmeldelser" "
Bedømmelse på 6 − Okay. 157 af i alt 1299 anmeldelser" "
Bedømmelse på 4 − Dårligt. 77 af i alt 1299 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 1299 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mikael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel til fornuftig pris
Super service fra personalet, rent hotel. Ligger i flot og stille område. Kan klart anbefales.
Overnattede 2 nætter i december 2022
Svar fra Megan, Operations Manager den 12. feb. 2023
Dear Mikael,Thank you for choosing our hotel for recent stay.Hope you can come back to a Leonardo hotel soon as we'd really love to welcome you back.Kind RegardsMegan

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kan anbefales.
Dejligt hotel med god beliggenhed, god morgenmad og god terrasse.
Aften på terrasen
Overnattede 3 nætter i august 2022

10/10 Fremragende

Morten Dyhr

Overnattede 2 nætter i januar 2022

10/10 Fremragende

Morten Dyhr

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Konge belligenhed. God og yders flink personale.
Overnattede 1 nat i januar 2022

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel i Liverpool
Fantastisk hotel ved vandet i Liverpool
Overnattede 1 nat i november 2021

4/10 Dårligt

anna

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very basic for 4 star, requires improvement . Dirty, shabby, staff not welcoming. Not 4 star material. No fridge no wardrobe, no water, no biscuits. Toiletries of poor quality, no shower caps. Travelodge would be better choice. Outside area full of cigarette ends, our room key wasn’t working. Would not recommend
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jeannine

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location for visiting nearby museums. And walked to the Mannanon ferry ticket office. Open only while ferry is loading.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

brendon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great servcie and helpful
Overnattede 1 nat i maj 2024

10/10 Fremragende

Alan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente ubicación en Royal Albert Dock así como un excelente trato del personal de recepción , muy amables y atentos.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Sharon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Paul, Staffordshire

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Mrs Angela

Rejste med familie
Synes godt om: Rengøring, service og personale
No parking at hotel but parking nearby which was not well sign posted but secure and reasonably priced multistorey car park
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
Overnattede 1 nat i maj 2024

8/10 Udmærket

Peter

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Easy access to city centre and Albert Dock.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Robyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Mathew

Overnattede 1 nat i april 2024

10/10 Fremragende

Catherine

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay walking distance to most areas
Overnattede 1 nat i april 2024

8/10 Udmærket

Martin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is adequate. Rooms average
Overnattede 2 nætter i april 2024

10/10 Fremragende

david

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the excellent staff. nothing i didntlike
Overnattede 3 nætter i april 2024

6/10 Okay

Annette

Rejste med familie
Synes godt om: Rengøring
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
Overnattede 1 nat i april 2024

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Overnattede 2 nætter i april 2024
Svar fra The Leonardo Hotel Liverpool den 14. apr. 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Okay

Jennifer

Overnattede 1 nat i april 2024
Svar fra The Leonardo Hotel Liverpool den 14. apr. 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Udmærket

Nicholas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Overnattede 3 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 9. apr. 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Okay

Carl

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Overnattede 1 nat i april 2024
Svar fra The Leonardo Hotel Liverpool den 14. apr. 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Early check-in was good jack was a pleasant young man
Overnattede 4 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 2. apr. 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

10/10 Fremragende

LAI MAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convince and nice hotel
Overnattede 1 nat i marts 2024
Svar fra The Leonardo Hotel Liverpool den 31. mar. 2024
Thanks for the 5/5 review

8/10 Udmærket

Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Overnattede 3 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 14. apr. 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Fremragende

Carter

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location- wonderful room.
Overnattede 2 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 26. mar. 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Okay

Mark

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Overnattede 3 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 14. apr. 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Dårligt

Joanna

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Overnattede 2 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 21. mar. 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Udmærket

Dian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra The Leonardo Hotel Liverpool den 21. mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Okay

Seema

Rejste med partner
Synes godt om: Rengøring, service og personale
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Overnattede 1 nat i marts 2024
Svar fra The Leonardo Hotel Liverpool den 11. mar. 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

10/10 Fremragende

elaine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super spot
great hotel and location. I would book again.
Overnattede 3 nætter i februar 2024
Svar fra The Leonardo Hotel Liverpool den 27. feb. 2024
Dear Elaine,Thank you for taking the time to submit a review about your recent stay with us!Im happy to hear you enjoyed the central location of the hotel and the surrounding areas.We hope to welcome you back soon

8/10 Udmærket

Lee

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i februar 2024
Svar fra The Leonardo Hotel Liverpool den 1. mar. 2024
Dear leeThank you for taking the time to leave us a review.We're glad to see you enjoyed you're stay with us and we hope to welcome you back soon!

8/10 Udmærket

Dipti

Overnattede 2 nætter i februar 2024
Svar fra The Leonardo Hotel Liverpool den 21. mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Dårligt

Nicola

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 27. feb. 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards

8/10 Udmærket

James

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 1. mar. 2024
Dear JamesThank you for taking the time to leave us a review.We're glad to see you enjoyed you're stay with us and we hope to welcome you back soon!

4/10 Dårligt

Pauline

Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 11. mar. 2024
Thank you for leaving us a review

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fremragende

Hilary

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay, great location.
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Dear Hilary,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fremragende

Thomas

Synes godt om: Rengøring
Overnattede 3 nætter i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Dear Thomas,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fremragende

Erin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great time. Thank you
Overnattede 2 nætter i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Dear Michael,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fremragende

Rachel

Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 21. mar. 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Udmærket

Clare

Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 24. feb. 2024
Dear Clare,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fremragende

Gary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, friendly staff, good rooms
We had two rooms for a night & the location of the hotel is perfect right on Albert Docks & our room had a view for the Liver building & Albert Docks. The staff were friendly & efficient, the hotel & rooms very pleasant, will definitely be back
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 15. feb. 2024
Thanks for submitting a review.

8/10 Udmærket

Katrina

Rejste med familie
Warm and clean close to Albert Dock
Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 15. feb. 2024
Thanks for submitting a review.

8/10 Udmærket

Iorwerth

Overnattede 1 nat i februar 2024
Svar fra The Leonardo Hotel Liverpool den 15. feb. 2024
Thanks for submitting a review.