4 udendørs pools, åben fra kl. 08.00 til kl. 20.00, parasoller

Anmeldelser af OUTRIGGER Kauaʻi Beach Resort & Spa

4 out of 5
OUTRIGGER Kauaʻi Beach Resort & Spa
4331 Kauai Beach Dr, Lihue, HI

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 445 af i alt 1015 anmeldelser" "
Bedømmelse på 8 − Udmærket. 269 af i alt 1015 anmeldelser" "
Bedømmelse på 6 − Okay. 166 af i alt 1015 anmeldelser" "
Bedømmelse på 4 − Dårligt. 82 af i alt 1015 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 53 af i alt 1015 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

victor

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place is nice clean family friendly perfect location
Overnattede 6 nætter i maj 2024
Svar fra Moani den 26. maj 2024
We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you and your Ohana (family) enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

10/10 Fremragende

Sharon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely
Overnattede 2 nætter i maj 2024
Svar fra Moani den 26. maj 2024
Mahalo for taking the time to share your recent experience at Outrigger Kauai Beach Resort and Spa. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy & take in the Garden Isle', until next time!Me ke aloha pumehana(with warm regards)

6/10 Okay

Monique

Rejste med familie
The property is a bit expensive for what it is..
Overnattede 7 nætter i maj 2024
Svar fra Moani den 25. maj 2024
Mahalo for taking the time to share your recent experience at Outrigger Kauai Beach Resort and Spa. Your feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that you will give us the privilege to serve you in the future. Mahalo Nui Loa!

2/10 Forfærdeligt

Amir

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible room. Everything rusted and old.
Overnattede 2 nætter i maj 2024
Svar fra Moani den 25. maj 2024
Mahalo for staying at Outrigger Kauai Beach Resort & Spa and providing your valuable feedback. We apologize for the service failures you experienced. Your constructive feedback is a great tool for us to identify and improve on the areas of the facility you have mentioned. It is our sincere optimism to provide a much better experience on your next visit. Mahalo Nui Loa!

10/10 Fremragende

Cynthia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property
Overnattede 1 nat i maj 2024
Svar fra Moani den 25. maj 2024
We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

8/10 Udmærket

James A

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the location and the resort grounds were beautiful
Overnattede 6 nætter i marts 2024
Svar fra Moani den 25. maj 2024
We truly appreciate you taking the time to share your feedback regarding your recent stay. We are happy to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Me ke aloha pumehana(With warm regards)

10/10 Fremragende

Dominic

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome place. Great pools even with a long water slide. Right on the beach with wonderful views. Only 10 minutes from the airport (but no noise from planes). Lovely landscaping. friendly and helpful staff. immaculately clean.
Overnattede 1 nat i maj 2024
Svar fra Moani den 25. maj 2024
We appreciate you taking the time to share your kind feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer! Me ke aloha pumehana(With warm regards)

8/10 Udmærket

Alex

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We just stayed there for our 5th time since 2016 and we have always loved it. The rooms and buildings are dated but that has always been fine with me since the location, pools, live music, staff and beach access has always been so good. Unfortunately, they no longer have the local musicians playing poolside daily anymore and the vibe just isn't the same. Relaxing in your room is tough because none of the door closers to the rooms work so all you hear is the slamming of doors (something that has been the case during every stay) since apparently most people can't be bothered to stop it. The breakfast buffet is an absolute joke for $35. The rest of the food is just okay as it is inconsistent in quality/portion/presentation but also very pricey. The staff are all nice, hardworking people and it is just the greed of the owners that detract from the place.
Overnattede 10 nætter i april 2024
Svar fra Jodi den 23. maj 2024
Aloha Alex,Mahalo for taking the time to share your honest feedback. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Our resort will be undergoing property upgrades the later part of this year which will be addressing your concerns. Again, we appreciate your honesty and should travel bring you back to Kauai we hope to share our hospitality with you once again.Mahalo Nui Loa,Jodi Hashimoto

6/10 Okay

Zach

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024
Svar fra Moani den 22. maj 2024
[Friday 4:21 PM] Glenda AlayvillaMahalo for staying at Outrigger Kauai Beach Resort & Spa and providing your valuable feedback. We apologize for the service failures you experienced. Our hosts strive to provide a warm and welcoming home to all of our guest and we have addressed your specific comments to our team. Your constructive feedback is a great tool for us to identify and improve on the areas you have mentioned. It is our sincere optimism to provide a much better experience on your next visit. Mahalo Nui Loa!

8/10 Udmærket

Cesario

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was nice and spacious. However due to unforseen conditions with the weather, the power went out for a bit and the room did get a little hot while we waited. The staff were hospitable and friendly.
Overnattede 2 nætter i maj 2024
Svar fra Glenda den 20. maj 2024
Aloha Cesario,Mahalo for taking the time to provide valuable feedback from your recent stay. We truly apologize for any inconvenience the power outage may have caused. It is our sincere optimism to provide you with a much better experience on your next visit. Until next time, Mahalo Nui Loa!

10/10 Fremragende

Addiel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Second time coming here within a year. Absolutely love this place. Amazing staff and great location
Overnattede 2 nætter i maj 2024
Svar fra Moani den 25. maj 2024
We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property.
Overnattede 3 nætter i maj 2024
Svar fra Jodi den 19. maj 2024
Aloha Rebecca,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Udmærket

Bruce

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The sunsets we Awesome to watch from my room and even better from the beach front. We had a amazing time and we will visit again.
Overnattede 3 nætter i april 2024
Svar fra CS den 16. maj 2024
Aloha,Thank you for choosing to stay at the OUTRIGGER Kauai Beach Resort and Spa. We are glad that you had an amazing time, and we look forward to seeing you again. Mahalo

10/10 Fremragende

Sandra, SYLMAR

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, valet & front desk very helpful & professional Rooms, clean & spacious.
Overnattede 6 nætter i maj 2024
Svar fra Moani den 14. maj 2024
Aloha, thank you for staying with us! Your kind feedback is greatly appreciated. We are glad we can offer a comfortable and relaxing stay for you. Me ke aloha pumehana(With warm regards)

10/10 Fremragende

Arthur Ireneusz, Red Deer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thank You Kindly for the staff's hospitality and friendliness . My wife and I enjoyed spending our vacation in Kauai .
Overnattede 10 nætter i april 2024
Svar fra Moani den 14. maj 2024
Aloha, thank you so much for staying with us! Apologies for the late response, we are so glad both you and your wife enjoyed your stay here at Outrigger. We truly hope to welcome you back with open Aloha!Me ke aloha pumehana(With warm regards)

8/10 Udmærket

Aaron

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Need to upgrade rooms
Overnattede 5 nætter i maj 2024
Svar fra Moani den 14. maj 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay and thank you for addressing the issue! We truly apologize for any inconvenience you have encountered, your feedback is sincerely appreciated. Me ke aloha pumehana(With warm regards)

8/10 Udmærket

Robert, Stockton

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dining options minimal. Plus’s are the beach area, pools, mostly friendly/ helpful staff.
Overnattede 4 nætter i maj 2024
Svar fra Moani den 11. maj 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay. We truly apologize if at any point in time you were met with any inconvenience. We hope to welcome you back.Mahalo!

8/10 Udmærket

Elowyn Abigail

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a very nice resort to stay at.
Overnattede 5 nætter i april 2024
Svar fra Moani den 11. maj 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay, we hope to welcome you back again!Me ke aloha pumehana(With warm regards)

10/10 Fremragende

Carla

Synes godt om: Service og personale
Overnattede 10 nætter i april 2024
Svar fra Moani den 8. maj 2024
Aloha, thank you for staying with us, your feedback is kindly appreciated. We are glad it looks like you enjoyed your stay & do hope to welcome you back again.Me ke aloha pumehana(With warm regards)

8/10 Udmærket

Timothy, Phoenix

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Resort was nice, but food very expensive! Beach was not swim friendly. Staff was excellent!!
Overnattede 7 nætter i april 2024
Svar fra Jodi den 6. maj 2024
Aloha Timothy,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa, Jodi Omo

6/10 Okay

estee Lee, Spokane

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
It was limited dining and service was meh. Had to get a pool towel from valet. No room service available. Staff seemed like they were working short handed, which I understand fully. Housekeeping came by when they felt like it per day. It was kind of a boring resort.
Overnattede 4 nætter i marts 2024
Svar fra Jodi den 2. maj 2024
Aloha Estee Lee,Mahalo for taking the time to share your feedback, Estee Lee. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Mahalo Nui Loa,Jodi Omo

4/10 Dårligt

Christine

Rejste med partner
Synes ikke om: Service og personale, faciliteter
I am not pleased about having to pay for parking when the parking gate was open the entire time. There was free in and out privileges. Why do we need to pay with the gate was always open. The afternoon employees at the front desk were not pleasant.
Overnattede 4 nætter i april 2024
Svar fra CS den 2. maj 2024
Aloha,Thank you for choosing to stay with us at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your feedback. Due to the floods that happened a couple of weeks ago, we had an issue with the gate, and it needed to get serviced. Every guest with a vehicle pays for parking. I'm very sorry that you feel that we took advantage of you. The gates have been fixed and back in operation.Mahalo

10/10 Fremragende

Tiffany

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
I had the best time and lovely service!
Overnattede 6 nætter i april 2024
Svar fra Jodi den 29. apr. 2024
Aloha Tiffany, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Udmærket

Cindy

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I liked it was close to airport I didn’t like the loud fire alarm went off twice during my stay and it was very loud and took at least 25 minutes for it to stop I didn’t like the maid did not come everyday Shower leaked water on floor Staying one hour after check out is $25
Overnattede 7 nætter i april 2024
Svar fra Jodi den 29. apr. 2024
Aloha Cindy,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

6/10 Okay

Florence

Rejste med partner
Room dated, bed very uncomfortable, bathroom cleanliness borderline. Staff not very welcoming. Jacuzzi very dirty and smelly. Good location.
Overnattede 4 nætter i april 2024
Svar fra Jodi den 29. apr. 2024
Aloha Florence,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

8/10 Udmærket

NANCY, Toledo

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Overnattede 1 nat i april 2024
Svar fra Moani den 18. maj 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay although it could have been better! We truly apologize if there were any inconveniences that you met. Your feedback is kindly appreciated & hope to have the chance to welcome you back.Me ke aloha pumehana(With warm regards)

2/10 Forfærdeligt

RISA

Overnattede 4 nætter i april 2024
Svar fra CS den 16. maj 2024
Aloha,Thank your for choosing the OUTRIGGER Kauai Beach Resort and Spa.Mahalo

4/10 Dårligt

Tiffany

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
When we arrived for our stay we were informed that we booked a deal that was for Kauai residents only. And if we wanted the room reserved for us, we would have to pay an additional $200 a night. No assistance offered. I was made to sit in the lobby at 10:30pm with my family while I checked prices and booked our same room through a third party, Expedia. The Customer service in this situation was appalling. And the promos completely misleading. Plus we had to pay daily for parking and the water slide was closed half the time.
Overnattede 5 nætter i april 2024
Svar fra Glenda den 25. apr. 2024
Aloha Tiffany and Chris,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Upon reviewing your reservation, you initially made your reservation through the Kama'aina rate for Hawaii residents which requires a Hawaii State ID upon check in. As you were unable to provide a Hawaii ID, we could do for 1 of 2 options; 1. Amend the rate to our best available rate or 2. You could book another way, which in turn you made it through expedia. I also see that we refunded the initial deposit of 395.18 back to you upon booking your new reservation. All fees are stated on expedia's website to include the daily resort charge as well as our parking fee. As for our water slide, it is open daily with modified hours from 9AM-11AM and 1PM-3:30PM daily and until 4PM Friday-Sunday. It is our sincere optimism to provide a pleasant experience on your next visit, Aloha!

10/10 Fremragende

Daryl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
close to Beach
Overnattede 3 nætter i april 2024
Svar fra Jodi den 23. apr. 2024
Aloha Daryl, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Fremragende

MASAHIRO, PAIA

Overnattede 2 nætter i april 2024
Svar fra Moani den 14. maj 2024
Aloha, thank you so much for staying with us! We are glad it looks like you enjoyed your stay, we truly hope to have the hance to welcome you and Ohana (family) back.Me ke aloha pumehana(With warm regards)

10/10 Fremragende

Anna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was so cute! I booked it because it was close to the airport and we had an early flight out… and loved it. Wish we could have stayed longer
Overnattede 1 nat i april 2024
Svar fra Glenda den 21. apr. 2024
Aloha Anna,We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

10/10 Fremragende

William Edgar, Dawson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was wonderful.
Overnattede 4 nætter i januar 2024
Svar fra Moani den 21. apr. 2024
Aloha, thank you for staying with us! We are so glad you enjoyed your stay & would love to welcome you back. Your review is kindly appreciated, have a happy spring!Me ke aloha pumehana(With warm regards)

10/10 Fremragende

John Albert

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a great experience and great view of the ocean
Overnattede 6 nætter i april 2024
Svar fra Glenda den 19. apr. 2024
Aloha John Albert,Mahalo for taking the time to provide your feedback during your recent stay at OUTRIGGER Kauai Beach Resort and spa. We are delighted to know you had a great experience at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

6/10 Okay

Monica Marie

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was half nice, half yucky... Some parts were beautiful, some real dirty and dated.
Overnattede 3 nætter i april 2024
Svar fra Glenda den 19. apr. 2024
Aloha Monica Marie,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Your feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that you will give us the privilege to serve you in the future. Mahalo Nui Loa!

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Jodi den 17. apr. 2024
Aloha Christopher, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Udmærket

Joseph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it right off the bat the airport was not a issue as far as noise and it backed right up to the ocean. I liked that it was on the east side and it was no more than a hr north or south to partake in any of the activities the island has to offer. Great kid friendly swimming area and a adult beverage dispensery near the pool had a blast would def go back.
Overnattede 5 nætter i april 2024
Svar fra Moani den 15. apr. 2024
Aloha, thank you for staying with us! We are glad it looks like you have enjoyed your stay so far. Thank you for your kind feedback it is very much appreciated and we hope to welcome you back on property!Me ke aloha pumehana(With warm regards)

4/10 Dårligt

Brook

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I would not recommend this hotel. Worn down and location was bad as well.
Overnattede 2 nætter i april 2024
Svar fra Moani C. den 13. apr. 2024
Aloha, we truly apologize for the inconvenience you met during your stay. Here, at Outrigger we aim to meet our guests expectations and provide your time of relaxation. Again, we are truly sorry this was your experience, we hope to welcome you back in the future with a better outcome! Please take care and our management is on property for you if needed.Me ke aloha pumehana(With warm regards)

10/10 Fremragende

James

Overnattede 3 nætter i april 2024
Svar fra Jodi den 2. maj 2024
Aloha James,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Fremragende

Gilberto

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Moani den 13. maj 2024
Aloha, thank you for staying with us! We are so glad it looks like you enjoyed your stay, we truly hope to welcome you back again!Me ke aloha pumehana(With warm regards)

10/10 Fremragende

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I absolutely loved our stay here! Our room, the view, the staff, the food and drink were absolutely amazing! We will definitely be coming back to this resort! This.location is literally a piece of paradise on earth!
Overnattede 6 nætter i marts 2024
Svar fra Glenda den 13. apr. 2024
Aloha Jennifer,Mahalo for taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to experience all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

8/10 Udmærket

Samantha

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool area was very nice but they only kept the waterslide open for limited times during the day which was a disappointment. The hotel was nice but the rooms are super small and a bit outdated.
Overnattede 2 nætter i april 2024
Svar fra N. Gacusan den 10. apr. 2024
Aloha Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance. We apologize for the inconvenience with the limited access/closure of our slide. We have addressed this issue with our F&B Department and are working correcting the issue. Please know we in the process of upgrading and renovating our rooms later on this year. We do hope you to return and stay with us again and enjoy our new facilities and amenities. Mahalo again for taking the time for your review and comments.

8/10 Udmærket

Adele

Overnattede 1 nat i marts 2024
Svar fra Jodi den 8. apr. 2024
Aloha Adele,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Hashimoto

10/10 Fremragende

David

Overnattede 4 nætter i april 2024
Svar fra Moani den 27. apr. 2024
Aloha, thank you for choosing us for your stay! Your review is kindly appreciated & we hope to welcome you back.Me ke aloha me pumehana(With warm regards)

10/10 Fremragende

Barry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Breathtaking views
Overnattede 3 nætter i april 2024
Svar fra Guest service den 6. apr. 2024
Aloha, thank you for staying with us! We appreciate your kind review & hope to welcome you back on property.Me ke aloha pumehana(With warm regards)

2/10 Forfærdeligt

Diana, West Hills

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The worst hotel ever. Very old. Staff at the front desk is so rude. Will never go back.
Overnattede 5 nætter i marts 2024
Svar fra Guest service den 6. apr. 2024
Aloha, thank you for staying with us! We apologize for any inconvenience you were met with during your stay. Your review is kindly appreciated, thank you for addressing us of the concerns you had. We do hope you were able to speak with a manager at the time of issue!Me ke aloha pumehana(with warm regards)

6/10 Okay

Chibuike

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
It was an okay resort.
Overnattede 4 nætter i marts 2024
Svar fra Guest service den 6. apr. 2024
Aloha, thank you for staying with us! We apologize if you were met with any inconvenience throughout your stay. Mahalo

10/10 Fremragende

Jessica

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property. My kids loved the pool, waterslide and volleyball. Saddie at the front desk was extremely helpful and gave us great tips on local places to visit.
Overnattede 4 nætter i marts 2024
Svar fra Jodi den 3. apr. 2024
Aloha Jessica,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

4/10 Dårligt

Felicia

Rejste med familie og småbørn
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale
We first went to Kauai Beach resort in 2019 and it was amazing! This was our second visit to the resort and the first time since it was rebranded as Outrigger. Things have changed and not for the better. 1) The property has not been well kept in the last 4 years - I am not sure if this had to do with Covid or Outrigger taking ownership - it could be both playing a factor. 2) We received an email prior to our arrival offering a room upgrade which we paid for. Once we got to the resort, the upgrade was not honored. 3) Our room was dirty - there was visible mold on the picture frames in the bathroom. 4) The breakfast buffet was one of the highlights of our first stay. That buffet has gone downhill considerably and the price per person is astronomical. 5) I made an inquiry at the front desk and the woman was very rude. 6) I inquired with Concierge Services about food trucks in the area - she was of no help whatsoever and could not even tell me where one was located. 7) On the third morning the fire alarm went off in our wing of the hotel at 5:30AM!!!! Everyone was awake and not one person from the hotel recognized or apologized for the inconvenience. 8) Since Outrigger took ownership, there is no longer a valet and not one single person offered to help us with our bags (and we were struggling with a 4 year old in tow). 9) The bartender at the poolside cafe was so rude, I walked away mid order. Sadly I do not think we will return again.
Overnattede 5 nætter i marts 2024
Svar fra Jodi den 2. apr. 2024
Aloha Felicia,Mahalo for taking the time to share your feedback, Felicia. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. We sincerely apologize for the service failure you experienced. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa,

6/10 Okay

Leticia

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property is under construction and renovation. Despite requesting an upgrade to an ocean front room, the king bed was lumpy and uncomfortable, the wall paint was peeling, the porch screen door fell off the tracks often, and the furniture looked very worn. On the flip side, the breakfast buffet was wonderful and fresh fish dinner was most excellent.
Overnattede 2 nætter i marts 2024
Svar fra Jodi den 31. mar. 2024
Aloha Leticia, Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the condition of the furniture in your room. The resort will be undergoing room upgrades which will include replacing of the furniture. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi O

8/10 Udmærket

Cristina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Having to lug out luggage ourselves was not fun. Our room had a a broken screen door. The views were amazing.
Overnattede 3 nætter i marts 2024
Svar fra Jodi den 30. mar. 2024
Aloha Cristina,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo