Reception

Anmeldelser af Tru By Hilton Lake Charles

2.5 out of 5
Tru By Hilton Lake Charles
1220 W Prien Lake Rd, Lake Charles, LA

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 374 af i alt 586 anmeldelser" "
Bedømmelse på 8 − Udmærket. 135 af i alt 586 anmeldelser" "
Bedømmelse på 6 − Okay. 40 af i alt 586 anmeldelser" "
Bedømmelse på 4 − Dårligt. 17 af i alt 586 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 586 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location
Great location by the river and close to shopping and the casinos in Lake Charles. Plentiful parking and shuttle to the casinos in the evening. Would definitely recommend this hotel.
Overnattede 1 nat i juli 2022
Svar fra Midge P. den 6. jul. 2022
So great to hear, we look forward to having you stay with us again soon!

10/10 Fremragende

Cathy, Santa Fe

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was a breeze! Haley was very professional.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Lorie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and friendly staff
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 23. maj 2024
Thanks for the five stars! We appreciate you and hope you will continue to stay with us at the Tru by Hilton Lake Charles!

6/10 Okay

Cyril

Rejste med familie
Main desk was understaffed. The one employee working there was friendly and efficient, but there was a line of people waiting to check in. Snacks, drinks, and alcohol were available for sale in the lobby, but the automated payment system was out of order and the single desk staffer was overwhelmed with checking in guests. Room was not available for check in at 3:00 PM as advertised. Was assigned a handicap access room, which we did not request. Design of this room allowed shower water to spread to the floor of the bathroom. No bath mat was included in the linens. Floors of guest room were recently cleaned, but sticky throughout the stay. Hotels back lot is on the banks of Contraband Bayou, but the banks of the bayou were covered with litter. Outdoor upholstered seating area furniture has no cover and was wet from recent rains. Breakfast bar setup was insufficient for the volume of users. This hotel could be much improved, probably with just a higher level of staffing in all areas from the front desk, to housekeeping, to general maintenance.
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 20. maj 2024
Thanks for the feedback, we appreciate you letting us know where we can improve. The bayou is a little wet and bogged down so we were not able to go back there and clean up from the recent storms yet. We have new cushions ordered for the back patio area. Generally we have 2 clerks working on busier days so I am unsure what happened on this night. Please know that we do try to provide an exceptional stay ever time for our guests.

10/10 Fremragende

Maurice

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff there were very polite and pleasant. It is a very quiet property in a great location. The rooms and property were spotless. I enjoyed my stay here and would recommend this property if you are looking to stay in the Lake Charles area.
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 17. maj 2024
Wonderful to hear that you enjoyed your stay here at our Tru by Hilton Lake Charles. Thanks for letting others know how clean your room was, and our hotel is. We hope to have you stay with us again soon.

8/10 Udmærket

Sonya

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pros: Convenient to nearly everything Relaxing lobby with multiple options for seating dining, lounging, even working Pet friendly Free breakfast Free parking Reasonably priced Nice outdoor seating area No carpet (cleaner with fewer allergens) Well-equipped exercise room Cons: Low (nearly nonexistent) water pressure Guests above sounded like they were stomping around their room (maybe they were, maybe it was the lack of carpet) Shower floor wasn’t clean There are no closets in the rooms. It was fine with me but some guests were put off by that.
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 15. maj 2024
Dear Valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your insights, as they help us improve our services and enhance the overall guest experience. We’re delighted to hear that our central location was convenient for your needs. Being close to various amenities is one of our top priorities. Our lobby is designed to provide a comfortable and welcoming atmosphere. We’re glad you enjoyed the multiple seating options. As a pet-friendly hotel, we strive to accommodate all members of your family, including the furry ones! We’re pleased that you were able to start your day with our complimentary breakfast. Parking fees can add up, so we’re happy to offer free parking to our guests. Providing good value for our guests is important to us. Our outdoor seating area is perfect for relaxing and enjoying the fresh air. We apologize for any inconvenience caused by the low water pressure in the showers. We’ll investigate this issue and take steps to improve it. The lack of carpeting may have contributed to noise from guests in rooms above. We appreciate your understanding and will explore ways to minimize disturbances. We apologize for any oversight regarding the cleanliness of the shower floor. Our housekeeping team will address this promptly.We value your patronage and hope to welcome you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.

10/10 Fremragende

Jacob, Kyle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Midge P. den 14. maj 2024
Thanks for the five star review of our hotel. We hope to have you stay with us again at the Tru by Hilton Lake Charles.

10/10 Fremragende

Renata

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N/A
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 13. maj 2024
Thanks for staying and reviewing!

10/10 Fremragende

Imelda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente muy amable y muy limpio
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 13. maj 2024
Thanks for the five star review! We appreciate you.

10/10 Fremragende

Shantell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 13. maj 2024
Thanks for the five stars. We hope you will stay with us again in the future.

10/10 Fremragende

Allen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 13. maj 2024
Nice of you to let us know we are doing things right here at the Tru by Hilton Lake Charles! Thank you for choosing to stay here at our hotel, we look forward to your next visit.

10/10 Fremragende

Jenna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 8. maj 2024
Thanks for the five star review of our hotel. We hope to have you return again soon.

10/10 Fremragende

Nancy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and quiet, Great Breakfast 👍
Overnattede 1 nat i maj 2024
Svar fra Midge P. den 8. maj 2024
Great to hear, Thanks so much! We appreciate you and hop to have you stay with us again.

8/10 Udmærket

Steven

Overnattede 1 nat i april 2024
Svar fra Midge P. den 20. maj 2024
Thanks for staying and reviewing!

10/10 Fremragende

Jenny

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
When we arrived, Danielle was so personable and got us checked into our rooms very fast. The showers are hot and the water pressure is great. I loved that my name was on the TV in my room to welcome me. The free breakfast was also a nice bonus.
Overnattede 1 nat i april 2024
Svar fra Midge P. den 29. apr. 2024
Thank you for the five star review of our hotel. We love all the details you have shared of your stay here at our Tru by Hilton Lake Charles with other guests. Thanks again for staying and reviewing.

10/10 Fremragende

Evelyn, Katy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice, clean and close to major attractions
Overnattede 1 nat i april 2024
Svar fra Midge P. den 29. apr. 2024
Thanks for staying and letting others know about our great location and how close our hotel is to major Lake Charles attractions. We hope you return again soon.

10/10 Fremragende

Jenny, Lafayette

Overnattede 1 nat i april 2024
Svar fra Midge P. den 6. maj 2024
Thanks for the five star review of our Tru by Hilton hotel. We look forward to your return!

10/10 Fremragende

Astrid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Midge P. den 10. apr. 2024
Thank you for the five star review of our hotel. We hope to host you again real soon!

4/10 Dårligt

Cesar

Rejste med familie
Synes ikke om: Rengøring
They did not meke the room
Overnattede 2 nætter i marts 2024
Svar fra Midge P. den 3. apr. 2024
Thank you for the feedback, we are sorry to hear that we failed to exceed your expectations while our guest.

6/10 Okay

Gilbert

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are very small and the walls are paper thin
Overnattede 1 nat i marts 2024
Svar fra Midge P. den 20. mar. 2024
Thanks for the feedback, we are sorry to hear that you did not enjoy the brand. We hope you will continue to choose Hilton on your future stays.

8/10 Udmærket

James

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
More tubs
Overnattede 1 nat i marts 2024
Svar fra Midge P. den 18. mar. 2024
Thanks for the feedback and giving us a try at the Tru by Hilton. The Tru brand provides walk-in showers in the guest rooms. If you are looking for a bathtub Hampton Inn may be a brand for you to look at for future stays. We wish you safe travels and hope you continue to choose Hilton on your future adventures.

10/10 Fremragende

KRISTI

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was great
Overnattede 1 nat i marts 2024
Svar fra Midge P. den 11. mar. 2024
Thanks for the 5 star review of our hotel. We hope to welcome you back again soon.

2/10 Forfærdeligt

James

Synes ikke om: Service og personale
Could not check in until 1 hour and 15 minutes after 3:00pm checkin.
Overnattede 1 nat i marts 2024
Svar fra Midge P. den 11. mar. 2024
Thank for staying, we apologize for the inconvenience.

8/10 Udmærket

Amanda

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the location-it was centrally located from most shopping, dining & the college-which we were going to daily. It was “hip” with fun colors & a game room feel in the lobby-I assume geared toward younger visitors. Very clean. I didn’t like the constant ticking/clicking/water dripping sound in my room. I assume it was the AC but it happened all night-hope you bring a fan to drown it out. It’s very much like having a metronome on the whole time-but it’s in the wall or ceiling & there’s no way to stop it.
Overnattede 2 nætter i februar 2024
Svar fra Midge P. den 4. mar. 2024
Thanks for letting us know what we did right and what we can improve upon. We are sorry to hear about the water noise and please know we are looking into it.

8/10 Udmærket

Chelle

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value. No carpet- a plus. It was relatively clean. No complaints. Only stayed on night- likely wouldn’t choose for a long-term stay.
Overnattede 1 nat i marts 2024
Svar fra Midge P. den 4. mar. 2024
Thanks for the feedback, we appreciate you and hope you will continue to choose Hilton on your travels.

8/10 Udmærket

SHAMEKA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Game area was very nice
Overnattede 2 nætter i februar 2024
Svar fra Midge P. den 28. feb. 2024
Wonderful, Thanks for staying and reviewing! We hope to have you return soon.

8/10 Udmærket

Brian

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i februar 2024
Svar fra Midge P. den 28. feb. 2024
Thank you for staying and letting others know how good your stay was here at the Tru by Hilton Lake Charles!

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale
Nice accommodations. People very nice and helpful. Rooms are nice and clean.
Overnattede 2 nætter i februar 2024
Svar fra Midge P. den 26. feb. 2024
Thanks for the five star review of our hotel. We appreciate you and hope you will continue to stay with us at our hotel.

10/10 Fremragende

Mary Rose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome Hotel Stay
The stay was awesome, we were greeted wonderful by Karen and a very helpful employee. She really made us and our friends feel comfortable. We will definitely go back, and you morning staff were just as good. Thank you.
Overnattede 1 nat i februar 2024
Svar fra Midge P. den 21. feb. 2024
So delighted to hear that you had a great stay and Karen made you feel comfortable and at home. We hope to have you stay again at the Tru by Hilton Lake Charles soon.

6/10 Okay

Thomas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only one person at check in
Overnattede 1 nat i februar 2024
Svar fra Midge P. den 21. feb. 2024
Thank you for the feedback. We will use this to make future improvements.

10/10 Fremragende

maryse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Étape de 2 jours à lake Charles
Overnattede 1 nat i februar 2024
Svar fra Midge P. den 21. feb. 2024
Thanks for the 10 star review of our hotel! We hope to have you stay again soon.

10/10 Fremragende

Kristy

Overnattede 1 nat i januar 2024
Svar fra Midge P. den 16. feb. 2024
Thank you for the five-star review of our hotel. We appreciate you and hope to have you continue to stay with us when traveling to Lake Charles.

10/10 Fremragende

Carl

Synes godt om: Rengøring, faciliteter
Nice hotel
Overnattede 1 nat i februar 2024
Svar fra Midge P. den 9. feb. 2024
Thanks for the compliment! We hope to welcome you back to our Tru by Hilton Lake Charles hotel again soon.

10/10 Fremragende

randy

Synes godt om: Overnatningsstedets tilstand og faciliteter
Hard to find the way in to the property. Construction going on.
Overnattede 1 nat i januar 2024
Svar fra Midge P. den 5. feb. 2024
Thanks for staying with us, we are sorry that you had a hard time getting into the hotel. We are unaware of any construction happening around the hotel at this time.

4/10 Dårligt

Heather

Overnattede 2 nætter i januar 2024
Svar fra Midge P. den 31. jan. 2024
Thanks for staying with us, we appreciate your review.

10/10 Fremragende

Tyler

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My wife and I came to town for a weekend getaway and were immediately greeted by a friendly staff. The room/bathroom were very clean. My only complaint was the bed being a little too firm for my liking. Nonetheless, this is our new go to place, especially its convenience in proximity to the casinos and all your big stores!
Overnattede 1 nat i januar 2024
Svar fra Midge P. den 22. jan. 2024
Thanks for staying and recommending our hotel! We look forward to welcoming you again soon.

10/10 Fremragende

Jenny

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was fantastic. Very friendly and helpful. Close to the casinos as well as shopping and dining. Also near to McNeese state.
Overnattede 4 nætter i december 2023
Svar fra Midge P. den 15. jan. 2024
Wonderful, thanks for letting us know. We hope to have you stay with us again soon.

10/10 Fremragende

Stephen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Midge P. den 15. jan. 2024
Thanks for the 10 stars! We appreciate you.

8/10 Udmærket

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to casino
Overnattede 1 nat i december 2023
Svar fra Midge P. den 5. jan. 2024
Thanks for staying and reviewing! We hope you will stay with us again soon.

10/10 Fremragende

Christine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Midge P. den 2. jan. 2024
Thanks for the 10! We appreciate you.

8/10 Udmærket

Amy

Overnattede 2 nætter i december 2023
Svar fra Midge P. den 2. jan. 2024
Thanks for staying and reviewing!

10/10 Fremragende

Augusto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff very friendly and accomodating
Overnattede 1 nat i december 2023
Svar fra Midge P. den 2. jan. 2024
Wonderful, Thanks for staying and reviewing!

10/10 Fremragende

Wes, Daphne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Midge P. den 2. jan. 2024
Thanks for the five star review of our Lake Charles hotel. We hope to have you stay with us at the Tru by Hilton again soon.

8/10 Udmærket

brian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Above average stay
Good family hotel. Clean. quiet, safe parking lot and area. Room was basic and clean, no issues with room. Basic breakfast available.
Overnattede 1 nat i december 2023
Svar fra Midge P. den 27. dec. 2023
So glad that you had an above average stay with us at our hotel. We hope to have you return again soon to our Tru by Hilton Lake Charles.

10/10 Fremragende

Sabrina

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was perfect for a one night stay for my husband’s Christmas Party at Blue Martini. The hotel offered shuttered service to and from the casinos which was PERFECT! Bed was comfortable, rooms clean, staff helpful. The continental breakfast was nearly “empty” but then again we didn’t get down there until around 930 and they stop breakfast at 10. But that alone wasn’t a deciding factor on how good the hotel was. No major complaints.
Overnattede 1 nat i december 2023
Svar fra Midge P. den 11. dec. 2023
Thanks for the five star review! We are glad to hear that you had a great stay. We appreciate your feedback regarding the breakfast and are sorry that this occurred.

10/10 Fremragende

kimberly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service.
Overnattede 1 nat i oktober 2023
Svar fra Midge P. den 8. dec. 2023
Great to hear, Thanks so much!

10/10 Fremragende

Amanda L

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel. I would book it again.
The hotel was in a great location. I felt very safe. Check in and check out was very quick and easy. The staff was very professional and friendly. The room was very neat and clean. The view of the waterfront behind the hotel was really great too. I wish it would not have been raining so I could have enjoyed the view from the hotel’s back patio area overlooking the waterfront. I would definitely book this hotel again.
Overnattede 1 nat i december 2023
Svar fra Midge P. den 8. dec. 2023
Wonderful to hear, Thanks so much! We look forward to your next stay with us.

10/10 Fremragende

Shakiki

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Midge P. den 8. dec. 2023
Thank you for the 10 star review of our hotel.

8/10 Udmærket

Jana

Overnattede 1 nat i november 2023
Svar fra Midge P. den 27. dec. 2023
Thank you for staying and reviewing! We appreciate you and hope to have you stay with us again soon.

10/10 Fremragende

Stephanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
We had a great stay. Everything seemed so modern in this hotel. Very close to the casinos and interstate highway.
Overnattede 1 nat i november 2023
Svar fra Midge P. den 8. dec. 2023
Thanks for staying and recommending! We appreciate you and hope you will continue to stay at our Tru by Hilton Lake Charles when in Lake Charles.