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Anmeldelser af Best Western Plus Kingston Hotel And Conference Center

2.5 out of 5
Best Western Plus Kingston Hotel And Conference Center
503 Washington Ave, Kingston, NY

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 385 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 339 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 153 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 74 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 49 af i alt 1000 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Susanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Positiv overraskelse
Vi boede her et par nætter på gennemrejse. Det var en positiv oplevelse, og byen var overraskende hyggelig. Hotellet er lidt old school, og måske lige rigeligt brunt. Men ungerne var begejstrede for poolen og spilleområdet. Maden var ok uden at være prangende. Værelset fint, men lidt ubekvemt med sovesofa.
Overnattede 1 nat i august 2018
Svar fra Deb den 6. aug. 2018
Thank you for the 4 star rating. We appreciate the feedback and look for ward to having you stay with us in the future.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Ok
Mange af værelserne har som eneste “udsigt” et overdækket område med pool , game område og pool , så inden sol/lys ind fra vinduerne. Bed om et værelse der ikke vender den vej !!!
Overnattede 2 nætter i oktober 2017
Thank you for sharing your experience. .

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
So far the experience has been fine.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Kari

Synes godt om: Rengøring
Clean and comfy beds
Overnattede 1 nat i maj 2024
Svar fra Deb den 27. maj 2024
Thank you for the 4 star rating and for sharing your comments about the hotel and our beds.

10/10 Fremragende

Barbara J

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lovely hotel! A bit confusing with the room layout but I found it quiet and was able to rest.
Overnattede 1 nat i maj 2024
Svar fra Deb den 24. maj 2024
Barbara, Thank you for the top rating and the nice review. We are a large hotel so it can get a bit confusing. Great to hear you enjoyed your stay. We look forward to having you stay with us again in the future.

4/10 Dårligt

Shannon

Rejste med familie
Synes ikke om: Faciliteter
The hotel is dated. It is also very spread out so it was a haul from the lobby to our room. No joke, we lost our way. The AC unit in the room was so loud we turned it off. I will say the beds were clean and comfortable. But the carpet was dingy and felt weirdly damp. We kept our shoes on in the room.
Overnattede 2 nætter i maj 2024
Svar fra Deb den 23. maj 2024
Shannon, Thank you for rating your stay and sharing your experience. We are sorry that the AC unit disturbed your stay. We will address and correct the problem with the unit. Thank you for letting us know. We are a large 200 room hotel on just two floors. We are sorry you were to far from the desk. Please request something up close next time. We again thank you for sharing experience and again we are sorry we fell short and your stay was impacted.

6/10 Okay

Sarah

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Deb den 22. maj 2024
Thank you for rating your stay. If we could have done anything to have made your stay more enjoyable, please let us know.

10/10 Fremragende

Christopher, West Rutland V

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always accommodating
Overnattede 1 nat i maj 2024
Svar fra Deb den 22. maj 2024
Thank you for the top rating . We appreciate the endorsement.

10/10 Fremragende

Desiree

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel and excellent customer service.
Overnattede 1 nat i april 2024
Svar fra Deb den 1. maj 2024
Thank you for the top rating. We appreciate your wonderful comments and endorsement.

8/10 Udmærket

anna

Synes godt om: Rengøring, service og personale
It was close to the event I was attending, Staff is very polite with the exception of cleaning ladies, who started to talk loudly in am without regard to people who might be still sleeping; Room was nice , clean but the window could not be closed all the way , so had to keep the heater on all night. Overall good enough stay.
Overnattede 2 nætter i april 2024
Svar fra Deb den 29. apr. 2024
Thank you for the rating and sharing your comments about your stay. We appreciate the feedback as it helps us to improve. Thank you for letting us know the window needs attention. Hope you have another opportunity to stay with us.

10/10 Fremragende

Angie

Overnattede 1 nat i april 2024
Svar fra Deb den 22. maj 2024
Thank you for the top rating. We appreciate hearing from you.

8/10 Udmærket

Alain

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Deb den 27. apr. 2024
Thank you for the 4 star rating. Great to hear you enjoyed your stay with us and look forward to having you stay again.

8/10 Udmærket

Marcos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The restaurant is very good
Overnattede 1 nat i april 2024
Svar fra Deb den 23. apr. 2024
Thank you for rating your stay and for sharing your comments about our on site restaurant. We appreciate the endorsement.

10/10 Fremragende

Analuisa, Bloomfield

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was pleased surprised when I found this gem, the staff is so sweet and amazing. The potatoes at breakfast are SOOOOOOO good but they had a lot of breakfast options. The one thing I really loved about this place was the pool/arcade/gym area. The pool was warm (I like it warmer but I’m naturally always cold lol) the gym had glass windows that would overlook the pool and the arcade was in the area beside the pool. It was a cute “Central Park” vibe. The arcade takes cash only and so does the front desk but they have an atm right there so Apple Pay users may have to wait a few years but honestly it’s not so bad. Everything was cheap. We took a ride on the Catskills train which was super cute and fun for the little ones. Dietz diner is a 10/10 and 3 minutes away. The pizzeria in front was also very very good. The rooms were very clean as well, I ALWAYS check behind the bed and it was clean for sure. I going to come back because of how much I loved the place!!!
Overnattede 2 nætter i april 2024
Svar fra Deb den 22. apr. 2024
Thank you for the top rating and for posting the wonderful review about your stay with us. Will share with the staff and management. We so appreciate you highlighting so many of the things you enjoyed and recognized during your stay, especially the your comments about the staff. It really is the most important thing. We do have wonderful staff that care about our guests.

6/10 Okay

Jean

Overnattede 1 nat i april 2024
Svar fra Deb den 15. maj 2024
Thank you for rating your stay. If we could have done anything to have made your stay more enjoyable, let us know.

10/10 Fremragende

Xavier, Los Angeles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the fact is is at the entrance of the town
Overnattede 2 nætter i april 2024
Svar fra Deb den 19. apr. 2024
Thank you for the top rating and for your comments about our great location.

10/10 Fremragende

Garnette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms could be brighter, but was clean.
Overnattede 2 nætter i april 2024
Svar fra Deb den 18. apr. 2024
Thank you for the rating and for your comments. We appreciate the feedback.

8/10 Udmærket

Mike

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Deb den 11. apr. 2024
Thank for for the rating. We appreciate you posting for us and look forward to having you stay again in the future.

2/10 Forfærdeligt

Hunter

Freezer didn’t work our food we got for freezer melted . Front desk was very helpful. But kinda sucks that they have appliances or amenities that don’t work.
Overnattede 1 nat i marts 2024
Svar fra Deb den 29. mar. 2024
We apologize that our in room frig did not have an adequately working freezer for you. The desk did offer to assist and help you with the items you wanted keep frozen in our freezer. We are sorry we fell below your expectation and we will do our best to repair the frig. Thank you for letting us know if the issue.

6/10 Okay

Jessica

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Pool was great. Arcade a hit with the kids, although the hotel doesn’t take responsibility for broken machines and ate a bunch of our tokens. Moody candy in one of the prize machines, not surprising, but gross. Room was okay, but there were ants. Staff kind and helpful.
Overnattede 3 nætter i marts 2024
Svar fra Deb den 29. mar. 2024
Thank you for rating your stay and letting us know what your family enjoyed and where we fell short. We will reach out to the vendor to address the issue your reported of a broken machine and the issue of a candy brand that was of concern. We are sorry your stay was impacted and hope you try us again. We appreciate all your feedback as it helps us to improve.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, faciliteter
Hotel needs updating. The front lobby was nice but carpet in hallways and rooms need to be updated.
Overnattede 3 nætter i marts 2024
Svar fra Deb den 25. mar. 2024
Thank you for rating your stay with us and for sharing the areas where we could improve. This helps as we strive the make improvements to our hotel and services.

8/10 Udmærket

Vanna

Rejste med partner
Synes godt om: Rengøring, service og personale
Nice hotel. Breakfast was good. Felt safe and it was very quiet. The bathroom in the room, the ac and heating system, need to be updated. The elevator by the lobby needs up dating bad. Feels like your going to go through the fall. The hall felt dark. Needs a little up dating.
Overnattede 1 nat i marts 2024
Svar fra Deb den 15. mar. 2024
Thank you for the 4 star rating and your comments. We appreciate you sharing your experience and letting us know areas where we could improve. We look forward to having you stay with us again.

8/10 Udmærket

Daria

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed in the newer part with a renovated bathroom. Room was nice and clean. Breakfas was ok with real scrambled eggs, bacon, waffle machine, yogurt machine, fruit etc. Pool was big and warm Cons: pool is in the middle of the hallway, no walls around it so it feels chilly and strange. There is no 24h hot cofee/tea in the lobby. Only Lipton regular tea for Breakfast, no herbal/fruit tea.
Overnattede 1 nat i februar 2024
Svar fra Deb den 26. feb. 2024
Thank you for rating your stay. We appreciate all the feedback as it will help us to improve where we fell short for your stay. We do now offer comp coffee in all guest rooms instead of the lobby for you guests. New Keurig coffee makers now is all rooms. Will let our staff know about the tea options missing this time. Hope you have another opportunity to stay with us in the future

8/10 Udmærket

Carol

Lighting was poor around the building especially in the rear. As an older female traveling alone I look for better lighting. Also parking at the entrance was extremely limited.
Overnattede 1 nat i februar 2024
Svar fra Deb den 26. feb. 2024
Thank you for rating your stay and for your comments about lighting and parking. We appreciate the notes and will do our best to improve.

6/10 Okay

CARLA, MAPLEWOOD

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
There aren’t many choices when you need a hotel near the slopes. It was good enough for what we needed.
Overnattede 2 nætter i februar 2024
Svar fra Deb den 26. feb. 2024
Thank you for rating your stay and for your comments. We hope you try us again.

10/10 Fremragende

Tyondai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Deb den 26. feb. 2024
Thank you for the top rating. We appreciate the endorsement.

8/10 Udmærket

Ashley

Rejste med partner
Synes godt om: Rengøring, service og personale
Everything was good until the next morning when the power went out! Everything was pitch black I couldn’t do anything I had to use the flashlight on my phone to see.
Overnattede 1 nat i februar 2024
Svar fra Deb den 21. feb. 2024
Thank you for rating your stay and for your comments. We are sorry your stay was impacted due to the power outage caused by the wind storm that took out power on on line for a few hours. Hope for have a chance to stay again. It is very rate for us to loose power but the weather can be unpredictable.

10/10 Fremragende

CARLOS, POMONA

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
perfect place to stay
Overnattede 4 nætter i februar 2024
Svar fra Deb den 20. feb. 2024
Thank for the the top rating and the wonderful endorsement. We appreciate hearing "perfect place to stay"!!

8/10 Udmærket

Satish

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 1 nat i februar 2024
Svar fra Deb den 19. feb. 2024
Thank you for the rating and the nice endorsement. We appreciate you posting for us.

10/10 Fremragende

Stephanie

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
There was hair and food on the surfaces in my room. The shower had hair in it. I found a cockroach/ bug on the wall and floor. Pee stains on my toilet seat. Glad I bring my own cleaning supplies with me. Pool was dirty.
Overnattede 1 nat i februar 2024
Svar fra Deb den 19. feb. 2024
Thank you for rating your stay and sharing the concerns you had with the cleanliness of your room. We apologize for the housekeeping issue and may have checked you in a room not yet ready for the next guest. We certainly would offer to move you to another room. We are sorry for the inconvenience you experienced and thank you for bringing the issues to our attention. We will do our best to correct the problem.

10/10 Fremragende

Joshua

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Deb den 29. jan. 2024
Thank you for the top rating. We appreciate the wonderful endorsement.

2/10 Forfærdeligt

Sarah-Jeanne

Very old .. the breakfast was terrible. Plastique ustensiles it’s a no.
Overnattede 1 nat i januar 2024
Svar fra Deb den 21. jan. 2024
We are sorry you did not enjoy our complimentary house breakfast buffet. We strive to offer a variety of hot and cold items to accommodate our guests and do at this time use disposable plates and utensils. Thank you for letting us know of the issues and we are sorry your stay was impacted.

8/10 Udmærket

Giovanna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the pool and the buffet breakfast. It was New Year's eve, so many people in and out on the hallway. Just wished they had parties at the venues only instead of the arcade/pool space, which was closer to my window because I had trouble putting my baby to sleep.
Overnattede 2 nætter i december 2023
Svar fra Deb den 9. jan. 2024
Thank you for rating your stay. We are sorry guest using our public center area disturbed your stay. We do tend to have more families with us over the holiday period. The area off the courtyard is for all guests and does close down by 10pm. We are sorry your stay was impacted. We do also offer rooms not facing the center courtyard if you want to try us again.

10/10 Fremragende

Sylvie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Deb den 5. jan. 2024
Thank you for the top rating. We appreciate you posting for us.

8/10 Udmærket

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My room was comfortable and clean and check in was fast and easy. The staff was pleasant and helpful. Overall, a great stay. I would just add that the hotel was very dark. Dark wood and dark brown carpeting - it didn't give a welcoming vibe. I would suggest some renovations to brighten up the space and make it more appealing and inviting.
Overnattede 1 nat i december 2023
Svar fra Deb den 5. jan. 2024
Thank you for rating your stay and your comments. We pass on your recommendations for our next renovation.

10/10 Fremragende

Deanna

Rejste med familie
Synes godt om: Service og personale, faciliteter
It seemed a little dirty and and definitely needs to be remodeled. I have been staying here on New Year’s Eve for 20 years . And it smelled like a dead mouse in my room when I got there . I had to go buy air freshener. I had never experienced this in the past.
Overnattede 1 nat i december 2023
Svar fra Deb den 5. jan. 2024
Thank you for the rating and for letting us know we had an issue with the smell. We will address and correct the problem. We are sorry your stay was impacted.

10/10 Fremragende

Patricio

Overnattede 1 nat i december 2023
Svar fra Deb den 5. jan. 2024
Thank you for the top rating. We appreciate the endorsement.

10/10 Fremragende

Brad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel had a very nice pool, game room, and fitness center. Free breakfast was good.
Overnattede 1 nat i december 2023
Svar fra Deb den 5. jan. 2024
Thank you for the top rating and sharing your comments about our features.

10/10 Fremragende

Marcos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The food at the restaurant is really good. My congratulations!!
Overnattede 1 nat i december 2023
Svar fra Deb den 5. jan. 2024
Thank you for the top rating and for your wonderful endorsement about our restaurant. I will share with the staff.

6/10 Okay

Camryn

Overnattede 1 nat i december 2023
Svar fra deb den 27. dec. 2023
Thank you for rating your stay with us. If you could have done anything to have made your stay more enjoyable, please let us know.

6/10 Okay

Anne

Synes godt om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Deb den 27. dec. 2023
Thank you for rating your stay with us. If you could have done anything to have made your stay more enjoyable, please let us know.

8/10 Udmærket

HaeSung

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As a one day guest, generally satisfied! Clean lodging and convenient location.
Overnattede 1 nat i december 2023
Svar fra Deb den 27. dec. 2023
Thank you for the 4 star rating and sharing your comments about the hotel.

10/10 Fremragende

Darby

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Deb den 27. dec. 2023
Thank you for the top rating.

6/10 Okay

Louis

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Deb den 16. dec. 2023
Thank you for rating your stay. Please let us know if we could have done anything to have made your stay more enjoyable.

4/10 Dårligt

Melanie

Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was functional in a pinch, but double the price of what it should have been. It also looked like someone tried to break into the room a few times with all the scratch marks around the door bolt. Mildly sketchy and not worth the $190 price tag
Overnattede 1 nat i december 2023
Svar fra Deb den 5. dec. 2023
We are sorry we fell below you expectations on this visit and you felt the price of the hotel was too high. Thank you for letting us know that there were scratch marks door that need repair. We again are sorry we fell short.

4/10 Dårligt

Michael

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Deb den 5. dec. 2023
Thank you for rating your stay. Please let us know if we could have done anything to make your stay more enjoyable. We are sorry we fell short of your expectations on this visit.

8/10 Udmærket

mei-hua

Synes godt om: Overnatningsstedets tilstand og faciliteter
Fair
Overnattede 1 nat i november 2023
Svar fra Deb den 5. dec. 2023
Thank you for rating your stay. We appreciate hearing from our customers.

4/10 Dårligt

Rebecca

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very strange service. We tired to eat at the bistro for dinner around 6. No body approached us for seating. No waiter. We ended up leaving to get food after a very long drive. The floors were not vacuumed in hallways and stairwells. Lots of cob webs in room. Beds were thankfully clean. Will not be returning.
Overnattede 1 nat i november 2023
Svar fra Deb den 1. dec. 2023
We apologize for not accommodating you in our restaurant. Thank you for brining to our attention the housekeeping issues that need to be addressed. We are sorry we fell short and your stay was impacted.

10/10 Fremragende

tiia

Overnattede 2 nætter i november 2023
Svar fra Deb den 27. dec. 2023
Thank you for the top rating.

10/10 Fremragende

Samuel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have been staying here for years. My wife is from Kingston and this is our choice when visiting. Close to the thruway, CVS, Vegan burger and Woodstock.
Svar fra Deb den 1. dec. 2023
Thank you for the top rating and for sharing your comments about the hotel and our location.