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Anmeldelser af Keystone Lodge & Spa by Keystone Resort

4 out of 5
Keystone Lodge & Spa by Keystone Resort
22101 US Highway 6, Keystone, CO

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 586 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 251 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 88 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 49 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 30 af i alt 1004 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mario

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

margaret

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was wonderful. Great veiw fom rooms
Overnattede 1 nat i maj 2024
Svar fra Susan Pugh, Front Office Manager den 25. maj 2024
We are so happy you enjoyed your stay with us. Come see us again soon!

10/10 Fremragende

Gregory

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nini at the front desk was just incredible. Thank you for making my stay even better than the unexpected spring snow!
Overnattede 4 nætter i maj 2024
Svar fra Susan Pugh, Front Office Manager den 25. maj 2024
We love Nini too! She is one of our best assets. We are so happy you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Joseph

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Shower heads were terrible, the location is really pretty, and the spa is too expensive
Overnattede 2 nætter i maj 2024
Svar fra Susan Pugh, Front Office Manager den 25. maj 2024
I'm sorry we did not live up to your expectations. I will pass this information along. We hope you give us another try so you can see how wonderful we are.

6/10 Okay

David

Synes godt om: Rengøring, service og personale
This is an old property. Leaky ice machines, noises from the bathroom vents even after being moved. Small elevators make carrying luggage in the carts difficult. The people are great but the property is mediocre and in need of an update.
Overnattede 2 nætter i april 2024
Svar fra Susan Pugh, Front Office Manager den 25. maj 2024
I'm sorry we did not live up to your expectations. I will pass this information along. We hope you give us another try so you can see how wonderful we are.

10/10 Fremragende

Francesca, Ft Laud

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff we came in contact w were great, Emme at the bar, friendly & amazing mixologist, a service staff, I think Sheri was also very friendly and polite and then lady but not least (so bad) Jackson, Valet was Super, they all were but we dealt w him mostly Can’t wait to come back
Overnattede 7 nætter i marts 2024

10/10 Fremragende

Edward

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was simply beautiful and everyone was nice
Overnattede 3 nætter i april 2024

10/10 Fremragende

Ihor

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was ok
Overnattede 6 nætter i april 2024

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i marts 2024

10/10 Fremragende

Erika Camacho

Synes godt om: Rengøring, service og personale
Love staying on the first floor with patio access and pool. Hotel seems a little outdated. For example 1 microwave for the whole floor to share. Refill water location only available in the looby.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Linda, EUREKA

Overnattede 2 nætter i april 2024

10/10 Fremragende

SteveLaura

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The spa and lodge are very well maintained. We certainly took advantage of the heated outdoor pool. We had a large party there and the management helped us all get rooms on the same floor. Excellent place to stay.
Overnattede 3 nætter i april 2024

6/10 Okay

Chelsea

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

4/10 Dårligt

LARISA

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Curtis

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The roads were all closed, and did not even get to the resort. We had paid the extra insurance in case there was a problem, they did not honor the insurance and we were charged the full price. we reached out through Expedia, with no resolution. I don’t respect a place that’s willing to take money for a service they did not provide.
Overnattede 1 nat i marts 2024

6/10 Okay

David

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Dated
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Nona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had an amazing time at this hotel! It's super convenient with great transportation options, and there are shopping and dining options. Highly recommended!
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Steve, Lutz

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Area was fantastic, snacks and Gatorade packets in room were nice touch after skiing
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale
Only stayed one night. It was perfectly fine. Property does need more hot tubs since Lakeside is sharing the facilities.
Overnattede 1 nat i marts 2024

6/10 Okay

Jeffrey

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
THIS PROPERTY IS EXCELLENT BUT THE MAIN PROBLEM WAS THEY STICK YOU WITH A SUPRISE MANDATORY RESORT FEE ONTO YOUR STAY THAT WAS NOT CLEARLY ADVERTISED ON EXPEDIA PRICING. BUYER BE WARE AND READ FINE PRINT. I WOULD NOT HAVE STAYED AT THIS PROPERTY IF THE TOTAL PRICE WAS CORRECTLY SHOWN ON EXPEDIA PRICING.
Overnattede 2 nætter i marts 2024

6/10 Okay

Karel

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
I liked it , but for these prices it is overrated. Rooms are allready expensive for these prices, old fashion, but when you check out , you pay 40 dollars lodge fee, plus 35 dollars national forest fee for EACH day, and also for the food which is ok, but not special,prices are way to high.. And we had 1 massage for 50 minutes costs 195 dollar ex tax! Makes me smile even harder feels like a joke!!!!!!!!!!! So I do NOT recommand this hotel..
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Mayra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it!
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Aaron

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location to stay in keystone
Overnattede 1 nat i marts 2024

10/10 Fremragende

Denise, Jupiter

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really enjoyed it here and the onsite Spa was well worth the money!
Overnattede 3 nætter i februar 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kristina

Overnattede 2 nætter i februar 2024

6/10 Okay

Roynel

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Mary

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Monica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

4/10 Dårligt

Elizabeth

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Steve

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at the Keystone Lodge was very friendly and accommodating. They took the time to have a conversation and make sure they were meeting all of our needs. I was concerned about the parking situation, but the enclosed walking path was convenient and quick. Our fridge was not working but after making a request maintenance came within 30 minutes and had it repaired very quickly. Our room had a ski lodge vibe and plenty of space, but the best part was the incredible view from our balcony!
Overnattede 1 nat i februar 2024

6/10 Okay

Shannon

Rejste med familie
Synes ikke om: Værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Nicholas

Overnattede 4 nætter i februar 2024

10/10 Fremragende

Aleishka

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fue una gran estadía, todo el personal fue muy atento y amable. Hicieron de nuestra luna de miel una memorable. Estamos agradecidos con su servicio y detalles.
Overnattede 6 nætter i februar 2024

8/10 Udmærket

Julie

Rejste med partner
Love the amenities! Little dated.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

John

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to get to both River Run and Mountain House areas. Friendly and helpful staff.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Stephanie

Overnattede 2 nætter i februar 2024

10/10 Fremragende

Grayson

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Michael Todd

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful resort! Expedia does not include the resorts $140 fee for services.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Joshua

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

8/10 Udmærket

Jeremiah

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really noisy, sound travels through the walls exceptionally well. No thermostatic controls in the room. Beautiful view, great linens and bed. Inconvenient parking unless you valet. Staff were very friendly all the way around.
Overnattede 1 nat i januar 2024

4/10 Dårligt

Nelda

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Inadequate response to an electrical problem
My family stayed from Dec 26 to 30, 2023. EVERYDAY, I called the Front desk because the the lights in the bathroom and the entry foyer went out. Even if I leave the door open, it was still dark bec the foyer lights were out. You can just imagine how cold and dark the bathroom was, I mean, freezing cold, in the middle of winter. The front desk, I guess, will call somebody, then lights will turn on, and then they turn off again, within a few min. Most of the day and early night, we were at the ski slopes, so I don't know how much of the problem happens. The first time I was told to turn the light switch on, and I said it was on and that is why I knew the lights were out. The next time I called, they can give me a voucher for coffee or wine, which I was not interested in at all, I just want them to fix the bathroom and foyer properly, and not just to do a "band-aid fix". No other fixtures used. I was told that they are just so busy, and I said that my complaint is very valid for them to address. This kept on going until we left. The room is about $600 per night, but I sure did not feel happy at all about the room. I wanted to talk to the manager to complain but the person was not available. My inconvenience turned into aggravation. I have never stayed at a hotel before with a recurrent problem that was not addressed properly. When my family went to Breckenridge, we did not have any problems at all with the hotel. I gave 2 stars for the convenience of shuttle transportation.
Overnattede 4 nætter i december 2023

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

William, Boynton Beach

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Mary Grace

Overnattede 1 nat i januar 2024

8/10 Udmærket

Grisela, south gate

Overnattede 2 nætter i januar 2024

8/10 Udmærket

Noemi

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i januar 2024

10/10 Fremragende

Richard Alfred

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Matthew, union

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One thing i would say is don't put gust with pets next to gust who don't have pets
Overnattede 6 nætter i december 2023

10/10 Fremragende

Holly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and i had booked first ski trip since covid. However we booked at another location for 4 days. After spending one night at different location, we decided we were not gonna stay there again for many reasons so looked up the lodge and spa since we had a great experience there last summer and thankfully we were able to book that morning for the rest of our ski week. Upon arrival, we were greeted by a front desk associate who was so kind and friendly. Our loft room was so welcoming and nice and clean we knew we had made the right decision to switch. Then we visited the bar downstairs and every staff member we ran into were so nice and friendly! The parking valet guys were super helpful and also very nice, although we did feel the cost was a little high but all in all, worth it! Our only regret is that we had to spend a night in the other place that we booked prior! We will definitely be back to the keystone lodge and spa and can't wait!
Overnattede 2 nætter i januar 2024