Hello Mr. Lormandy, this is Christophe Lang the owner of Hotel Cyvadier Plage. I would like to start a conversation with you about your subpar experience during your two night stay with us. Unfortunately my staff has not made me aware about your grievances expressed. I have to point out that despite Haiti's ongoing crisis all advertised services remained open as per regular schedule. Our Restaurant opens at 6:30am until 10am for the complementary breakfast included with your room. And opens for Restaurant Service from 11am-21:30pm. During after our our front desk staff provides bottled beverages service if requested. The Hotel operates by rotating 3 generating sets for power. Please note that of the of the energy provided daily 18 hours(per day) are produced by these generators. I wish that we would have been informed about you dissatisfaction with the room you where in which was reserved for the ocean view. Room changes are typically possible if requested. All of our team work very hard for our guest in sometimes challenging conditions, I hope you'll give Hotel Cyvadier and Haiti another chance.

Thank You Mr. Dieugrand, we always appreciate hearing when the team has hit the mark. We hope to serve You again soon. Sincerely Yours, Christophe

Dear Guest, thank You so much for you kind review. I am grateful for your patience with our team, figuring out your room preference. Your guest experience is of outmost importance to us, and we apologize that some of your concerns may have gotten lost in translation at first. It was a pleasure serving You, and we hope that you might consider Haiti and Hotel Cyvadier in your future travel again. Sincerely Yours, Christophe Lang

Hi Claudyne, thank you for your visit and your valuable feedback. You guy should have been able to follow the game in our bar which features a 50" cable tv. :) Unfortunately the whole Jacmel area has been under blight of both power and internet issues. The provide a little context: the Hotel routinely provides power by means of our own powerplant as displayed at the front desk 4pm-9am then 12-2:30. this should be un-interrupted, however if utility provides electricity within these hours we use it because it is more sustainable both ecologically and economically. Utility-power however is marred by random interruptions at time contributing to your impression of random routine power outages. We are sorry about reduced impression comfort you might experience as a consequence of this. Our high speed internet company too, has not been able to fulfill it contractual obligations this last month all over Haiti, alas this service is monopoly in the Jacmel area. That being said I hope you'll give Jacmel Haiti and Hotel Cyvadier another chance in the future. Sincerely Yours, Christophe Lang

thank you for your review. We hope to serve You again soon. Sincerely yours, Christophe Lang, Dir.

Thank you for this beautiful review. It was a pleasure serving You and we hope to soon have the privilege to welcome you again. Sincerely Yours, Christophe Lang, Dir.

Thank You for your review. I'm glad you had a memorable stay at Hotel Cyvadier Plage and we look forward to serving you soon again.

Thank You, it was our pleasure serving you. Please come and visit us again soon.

Merci. Et à la prochaine.

Thank You for choosing Hotel Cyvadier and this beautiful rewiew. We hope to welcome again soon.

Thank You so much. We hope to serve you soon again in Jacmel/Haiti. Greetings, Jean Christophe Lang, Dir.

Thank you for visiting with us and for scoring our service. Sincerely Yours, Christophe Lang, Dir.

Thank you so much for these kind words, it makes me very proud of my Team. We hope to welcome You again soon. Christophe Lang

Bonjour Madame, Recevez d’abord mes Sincère sympathies pour votre perte et Mes Excuses. Je suis désolé de l’impression négative que vous avez eu de nos services suite à votre urgence familial. Je dois malheureusement admettre que vue la présence d’un intermédiaire il peut parfois être difficile de transmettre votre requête vers nous ou les valeurs d’une entreprise. Je veux tout de même vous offrir en récupération si Vous le désirez encore, de créditer le montant verser par Expedia sur une prochaine réservation. Offre valable jusqu’au 30 Septembre 2019. Et j’aimerais profiter de fournir une petite explication : Quand l’agent de Hotel.com m’as contacté la semaine suivante le « no show » sur votre réservation, j’ai vue qu’il s’agissait d’une réservation de 1 chambre, du me referrer aux conditions standards de cancelation contracter avec Expedia. Cancelation Gratuite jusqu’à 24H avant le check in prévu et 1 Nuit de « no show » moins de 24H avant le check in prévu. Le début de septembre était une date haute circulation pour L’Hotel et pour garantir nos obligations contractuelles la chambres est resté vacante. Je regrette que l’intermédiaire n’ait pas su nous transmettre votre souhait de simplement recevoir un crédit sur votre très prochaine visite. Il est pour ma petite administration des fois difficile de revenir sur des charges conformes traiter des semaines avant. Je Vous remercie d’ores et déjà pour votre compréhension, et recevez une fois de plus mes sincère condoléance. Cordialement, Christophe Lang, Dir.

Thank you for your rewiew, we look forward to hopefully serving You soon again. Sincerely Yours, Christophe and your Hotel Cyvadier Plage Team.

Thank You for your visit and review. Sincerely Yours, All of Hotel Cyvadier

Management has issued an DNR for this guest prior to this review. As the owner of the property I personally went out of my way to accommodate this very difficult client with free upgrades etc. (because of lack of hot water the first night). As for the Internet issues in the first half hour of you Stay (Late Check in, in torrential tropical rain) they where resolved by our onsite technician by replacing the damaged wireless equipment in under 1hour. Dear Sir the next time You desire the best room on a property it is advisable to not choose the cheapest offer on the listing and hope for free upgrades at check in during main travel season. And then retaliate with fake claims and half truth reviews. And Yes the visitor left the room less 1 Bath towel !!! Sincerely Yours, Christophe Lang

Thank You Norman, for this wonderful review, it was a pleasure serving You and we Hope You'll be back soon. Sincerely Yours, Christophe Lang, Dir.

Thank You, it was truly a pleasure to serve You and we hope to have the Honor to serve you again soon in Jacmel. Sincerel Yours, Christophe Lang, Dir.

Merci 'davor ete des notre et au plaisir de Vous servir bientot encore. Sincerement, Christophe Lang, Dir.

Thank you for your visit and this great review. We hope to have the pleasure to serve you again soon. Greetings from Cyvadier, Christophe Lang, Dir.