Irma is located beatiful, with magnificent view over the Zihuatanejo bay. The pool area is great too.
The service are not good; check-in was a drag. The english language was a Challenge at reception. We prepaid for 5 people, only showed up 4, still they wanted us two pay xtra because the child was 13 and for them an adult. We wrote the age before we paid…. In the end, they understood, that we had already paid for 4 adult in advance…
During the stay, the reception seemed indifferent when we got back to the hotel, often not even looking up, at times not there.
Mandatory to wear pink armbands during the stay, hate it.
Loooong waiting time at breakfast, which we paid for.
Not enough service around the pool.
We had, previous to our 6 days at Irma, spend 6 days in a hotel less than half the Price of Irma, also in Zihuatanejo, their service was easily twice as good !
So were their attention towards their guests !
Our opinion is, that Irma lives from their location, not their hotel skills.
