Hoteller nær Isle Casino Waterloo

"Not much food choice"

"I wanted to extend my stay but the price went up by more than double, I asked if they matched hotels in the area and they said no. I checked out and gave their competition my money for another 5 nights! The breakfast was the same thing for my 3 night stay so nothing great. French toast sticks were so hard you couldnt bite into them. I own a business and if someone wanted competitor pricing I would give it to them as I do not want to lose them as a customer!"

"The check-in clerk wasn't friendly. He didn't greet us. In fact, he barely spoke to me while checking us in. He just asked for my name and phone number, took my cc info, and handed me the keys. He didn't tells where to find the elevators, or provide any information about the property. Our room was clean enough. However they tried to give my brother a room that hadn't been cleaned since the last occupant. In the morning, their breakfast wasn't adequately stocked. We came downstairs...

"Just a big gap under the door about an inch but other than that everything was pretty good."

"We arrived to a musty/stale cigarette smell. My husband checked the air filter and it was completely dirty. The bathtub would not drain. We would have to take showers in 30 minute increments so the tub would drain. There was mold around the tub. The smoke alarm was not attached correctly to the ceiling. We also noticed chips on the floor that was left from a previous guest so it makes me think the room wasnt cleaned properly prior to our stay. The carpet was frayed and dirty. The tub did not...

"Good job. I had a pleasant stay. Thank you."

"The AC leaked all over everything and they gave no refund and couldn’t move me rooms"

"Just mediocre."

"The pool is closed for maintenance they say but it just seems to be empty with no water. The floor in our room was sticky and there was a q tip on the floor. The gfi didn't work so you couldn't use thr plug by the sink. Seems to be mainly people living there monthly. Someone knocked on our window in the middle pf the night so at that point we decided to check out early"

"It was a great place to stay, warm, historic and unique. Very walkable to the river."

"Room was clean nice to have the option of the stove fridge and dishwasher. Restaurant was not good at all. Staff were very helpful."

"Recent updates make it a great deal, comfy beds, clean 👌"

"The staff (particularly 2 ladies working the afternoon-evening shift) were extremely helpful in setting us up with handicapped parking for the 2 nights we were there. We had to unexpectedly cancel for 1 night, and they were also helpful in seeing this through for us. We were very happy with our stay."

"It was as advertised. The hotel restaurant has good bbq."

"Everything was amazing and the breakfast was great!"

"The smoky smell wasn’t very pleasant"

"Wife and I booked a room for one night. We were very disappointed with our stay. We mainly picked this property because of recent reviews and was one of very few hotels that had a hot tub. The pool is very tiny and every noise a young kid makes echos all throughout the pool area. The pool is in a desperate need of a cleaning. It is disgusting looking how dirty the sides and floor is. The hot tub was a complete joke. It was cold. Doors have to be slammed to shut so be prepared to be up half the...

"I have stayed at this hotel multiple times an every time I’m beyond happy! The beds & pillows are so comfortable, I never want to leave! The breakfast buffet is absolutely amazing! It’s so clean and the pool is always clean with towels ready to go! The staff is so helpful & nice they even offer fans if you need one to help you sleep! Over all fairly quite hotel too never had an issue with it being to loud! Absolutely love it here very hard to stay anywhere else because they set such a high...