Island Pond Wood

While my actual stay was acceptable, the way this hotel has handled a promised refund has been completely unacceptable. The issue started when my room was not ready at check-in. Check-in was from 3:00 PM, yet my room was not available until after 6:00 PM. Because of this significant delay, I was promised a refund on my stay, which I was told would be processed within 20 business days. That refund never arrived. For more than two months, I have repeatedly tried to contact the hotel by email and through messages on Hotels.com, and I have received absolutely no response whatsoever. Being kept waiting for hours on check-in is frustrating enough, but being ignored when trying to follow up on a promised refund is even worse. The complete lack of communication and customer service is extremely disappointing and has left me with a very negative impression of this hotel.

Dejligt hotel, vi var desværre i højsæson, hvor morgenbuffet er MEGET overfyldt, larmende, man sidder tæt og der er dårlig kaffe. Der er branddøre i gangene med værelser, som skal holdes lukket - de bliver konstant åbnet når andre gæster skal igennem og det larmer desværre en del med høje knirke og slam lyde når man er på værelset. Virkelig ærgerligt når hotellet ligger i så roligt og skønt et kvarter, hvor der ingen larm er udefra.

Lækker morgenmad, der er alt. Meget centralt beliggende ift. Victoria Station, som både har bus terminal, undergrund og regionaltoge bl.a. til Gatwick Airport.