Udendørsområde

Anmeldelser af The Royal Sonesta Houston Galleria

4 out of 5
The Royal Sonesta Houston Galleria
2222 West Loop South, Houston, TX

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 493 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 243 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 110 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 81 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 76 af i alt 1003 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Bo

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i maj 2022
Svar fra RSH den 23. maj 2022
Thank you, Bo. It was a pleasure to serve as your city abode and we look forward to you visiting again, hopefully, one day soon. All the best, Royal Sonesta Houston

10/10 Fremragende

Francois

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My second home in Houston
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Francois, The Royal Sonesta Houston Galleria is delighted to be considered your second home in Houston. The team looks forward to welcoming you back!

2/10 Forfærdeligt

Hira

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
It was terrible ! I reserved rooms for my guest - Prebooked and paid . For the leftover property $100 deposit ; i reserved my card for it - signed documents that were sent over . My guests were charged 3 times for the same booking. The receptionist was super rude and showed so much attitude - no ettiquettes and manners. Will never stay here again .
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Hira, thank you for providing feedback. It is concerning to hear about the issues with the billing process and interactions during your stay. This is not representative of the experience we aim to provide. The team is continually working to improve and ensure a better experience for all guests.

10/10 Fremragende

Jacqueline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this location hotel good food and shopping
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Jacqueline, The Royal Sonesta Houston Galleria is thrilled to know you enjoyed the location, dining, and shopping. We're looking forward to your next visit!

10/10 Fremragende

Mike

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stop by the hotel bar and have some drinks. Leslie is awesome and even found the playoff hockey!
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Mike, thank you for the fantastic feedback! The Royal Sonesta Houston Galleria is delighted to hear you enjoyed your time at the hotel bar. Leslie will be thrilled to know she made your experience memorable. We're looking forward to welcoming you back soon!

6/10 Okay

Britney

It was average! Bed was uncomfortable. Shower was dirty
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Britney, thank you for sharing your thoughts. We're sorry to hear that you found the bed uncomfortable and the shower cleanliness was not up to your standards. Your feedback is invaluable and will be used to make improvements. We hope to provide a better experience for you in the future.

10/10 Fremragende

Ian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Ian, thank you for your positive feedback! The Royal Sonesta Houston Galleria is delighted to have met your expectations. We're looking forward to welcoming you back soon!

8/10 Udmærket

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice friendly personnel.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Carlos, The Royal Sonesta Houston Galleria is pleased to hear you enjoyed the friendly service provided by our team members. We hope to have the opportunity to welcome you back soon!

2/10 Forfærdeligt

IUMY

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
the system was down and long wait to check in rooms dirty bathroom floor dirty carpet dingy old and dirty. bed unconfortable
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
IUMY, thank you for your feedback. It's disappointing to hear about your check-in experience and room conditions. The issues you encountered are not reflective of our standards. Your comments will be addressed with our team. Safe travels.

10/10 Fremragende

Vida

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is beautiful. Although parking could be more affordable.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 22. maj 2024
Vida, thank you for your kind words about The Royal Sonesta Houston Galleria. We're delighted you found the property beautiful. We appreciate your feedback regarding parking and will keep it in mind. We hope to welcome you back soon!

10/10 Fremragende

peter

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a nice welcome and good at accommodating early arrival
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Peter, thank you for your kind words. The Royal Sonesta Houston Galleria is delighted to have provided you with a warm welcome and convenient early check-in. We're looking forward to your next visit!

10/10 Fremragende

Paris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service and hotel!
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Paris, thank you for your fantastic review! The Royal Sonesta Houston Galleria team is delighted to hear you enjoyed the service and your stay. We're looking forward to welcoming you back soon!

8/10 Udmærket

Scotty

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Scotty, thank you for your rating. The team at The Royal Sonesta Houston Galleria is thrilled you had a positive experience. We look forward to welcoming you back soon!

2/10 Forfærdeligt

David

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
We appreciate your feedback, David.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Fremragende

Traci

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Traci, thank you for sharing your rating! The team at The Royal Sonesta Houston Galleria is delighted to know you had an excellent experience. We're looking forward to welcoming you back soon!

10/10 Fremragende

Latacha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a enjoyable time. Beautiful place, will come back
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Latacha, it's wonderful to hear that you had an enjoyable time at The Royal Sonesta Houston Galleria. We're thrilled you found our hotel beautiful and we're wholeheartedly looking forward to your return visit. Safe travels until then!

10/10 Fremragende

Lizette

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Luv this Place n close to lots of shops n Galleria
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 14. maj 2024
Lizette, it's delightful to hear that you appreciated your stay at The Royal Sonesta Houston Galleria. We are ideally located near many shopping areas and it's fantastic to know you found this convenient. Thank you for sharing your experience and we hope to welcome you back in the near future.

10/10 Fremragende

Bert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 12. maj 2024
Bert, it's wonderful to see your top score for your stay at The Royal Sonesta Houston Galleria. We're certainly delighted that your experience left such a positive impression. Hoping to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Fremragende

Brandon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 11. maj 2024
Brandon, we're thrilled to hear that you found everything to your satisfaction at The Royal Sonesta Houston Galleria. We strive for excellence, so your positive feedback is very much appreciated. We eagerly look forward to your next visit!

8/10 Udmærket

Renee

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I liked the area. I disliked that there is no water in the rooms
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 9. maj 2024
Renee, it's heartwarming to know you appreciated the location of The Royal Sonesta Houston Galleria. We value all guest perspectives and thank you for pointing out your concern regarding the in-room water amenities. We assure you that our team members always strive to attend to all guest needs in a comprehensive manner to ensure a pleasant stay. We hope for the opportunity to welcome you back in the future.

10/10 Fremragende

Aaron

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 11. maj 2024
Thank you for sharing your perfect rating with us, Aqaron!It's wonderful to see how much you appreciated your time at The Royal Sonesta Houston Galleria! We want everyone to feel right at home at The Royal Sonesta Houston Galleria. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Fremragende

Anthony

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Accessibility
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 9. maj 2024
Anthony, thank you for pointing out the accessibility at The Royal Sonesta Houston Galleria. We strive to maintain an accessible environment for all of our guests. We appreciate your recognition of our efforts and look forward to welcoming you back soon.

10/10 Fremragende

John

Overnattede 2 nætter i maj 2024

8/10 Udmærket

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel, however you can’t connect to Netflix or other streaming services which was pretty annoying. It’s also always very cold even if you turn the AC off.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Sarah, we appreciate your feedback on your recent stay. At The Royal Sonesta Houston Galleria, we continually strive to enhance our guest experience, so your comment on streaming services and room temperature is valuable. Rest assured, we are looking into these subjects to identify how we may improve. We hope to have the chance to welcome you back for an even better experience.

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 8. maj 2024
Jose, thank you so much for your rating. We are thrilled to know The Royal Sonesta Houston Galleria lived up to your expectations. We value your feedback and look forward to your next visit!

10/10 Fremragende

Daniel

Overnattede 1 nat i maj 2024
Svar fra Customer Service den 7. maj 2024
Daniel, it's wonderful to know you had a stellar experience at The Royal Sonesta Houston Galleria. Your high rating serves as inspiration and we're excited to offer you another memorable stay in the future. Thanks for choosing us.

10/10 Fremragende

Edgar jesus

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was amazing and clean will definitely be coming back.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 3. maj 2024
Edgar, thank you for sharing your delightful experience at The Royal Sonesta Houston Galleria. We're thrilled you found our property to be exceptional and well-maintained. We're excitedly awaiting your return for another memorable stay.

10/10 Fremragende

Joshua

Overnattede 3 nætter i april 2024
Svar fra Customer Service den 22. maj 2024
Joshua, thank you for the stellar rating! The Royal Sonesta Houston Galleria team is thrilled you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Udmærket

Shantelle

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Conditioner dispenser didn’t work, loud noise by freeway, self parking exit wasn’t working well and took forever, bathroom sinks by ballroom was out of service, and elevator was out of service. Definitely can use a lot of fixing!!!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 1. maj 2024
Shantelle, we understand your stay had some frustrations. It's unfortunate to learn that aspects of our services fell short of your expectations. Necessary improvements in the areas you've highlighted such as bathroom fixtures, parking, and elevator access are definitely on our radar. Your feedback is valuable as it helps us better serve our guests. We hope to have you back and demonstrate a more flawless experience.

10/10 Fremragende

Hayes

Synes godt om: Rengøring
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 1. maj 2024
Hayes, thanks for taking the time to rate The Royal Sonesta Houston Galleria. We're delighted to see that you had a wonderful stay. We hope to provide the same level of satisfaction on your next visit!

10/10 Fremragende

Ralph

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Thanks for the wonderful review, Ralph!It's fantastic you had such a lovely experience at The Royal Sonesta Houston Galleria. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 Fremragende

Stan

Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. maj 2024
Thanks for the perfect rating, Stan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Royal Sonesta Houston Galleria.Have a wonderful day!

10/10 Fremragende

Terry

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not sure why there was a resort fee, it was just a large place w/ a tiny pool. Wait time for the elevators were long every time.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 26. apr. 2024
Terry, it's great to hear that your stay at The Royal Sonesta Houston Galleria scored high. We understand convenience is crucial and we apologize for your experience with the elevator response time. We also appreciate your feedback on our pool area and always strive to enhance our guest amenities. Your feedback will certainly aid our continuous improvements. Nonetheless, we are glad that this did not overshadow your overall positive experience and we're looking forward to your next visit.

10/10 Fremragende

CHRISTOPHER

Overnattede 1 nat i april 2024
Svar fra Customer Service den 16. maj 2024
Christopher, thank you for your excellent rating! The Royal Sonesta Houston Galleria team is thrilled you had a great experience. We look forward to welcoming you back soon!

10/10 Fremragende

Olatunbosun

Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 15. maj 2024
Olatunbosun, The Royal Sonesta Houston Galleria is delighted to hear you had a wonderful experience. We look forward to your next visit!

10/10 Fremragende

Dr Nnamdi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 24. apr. 2024
Dr Nnamdi, thank you for sharing your experience at The Royal Sonesta Houston Galleria. We're thrilled you appreciated the beauty of our establishment and we look forward to welcoming you back on your next trip.

10/10 Fremragende

Dominique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Dominique, it thrills us to note your high rating for The Royal Sonesta Houston Galleria. It's always delightful to recognize that our guests had a wonderful experience. We greatly appreciate your positive feedback and can't wait to welcome you back for your next visit.

10/10 Fremragende

Jumanah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice. Clean. Amazing staff.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. apr. 2024
Jumanah, it's wonderful to hear that you appreciated your recent stay at The Royal Sonesta Houston Galleria. We're thrilled to hear that our cleanliness standards met your expectations and that you had positive interactions with our team members. We strive for outstanding service, and your feedback is always appreciated. We look forward to your next visit.

2/10 Forfærdeligt

Eteria

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Eteria, we noticed your rating and feel concerned. We strive to provide an enjoyable stay for our guests, so it's unfortunate to hear this wasn't the case for you. We invite you to share more details about your experience with us directly, so we may work on improvements. Thank you for your feedback.

8/10 Udmærket

Cassandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Cassandra, thank you for leaving a rating. It's great to see that your visit at The Royal Sonesta Houston Galleria left a positive impression. We'll continue striving to deliver exceptional experiences for our guests and hope to welcome you back soon for another stellar stay.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Michael, we're thrilled to see you had such a wonderful stay at The Royal Sonesta Houston Galleria. It's always our goal to exceed guest expectations. Please do consider us for your future travels. We'd love to host you again!

10/10 Fremragende

Hasan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over all the hotel is okay and bo specific issues other than just kind of old stuff. Needs a little upgrade
Overnattede 1 nat i april 2024
Svar fra Customer Service den 18. apr. 2024
Hasan, it's great to hear that there were no specific issues during your stay at The Royal Sonesta Houston Galleria. Your insights about our decor are noted. We're continuously looking into improvements and your feedback aids in this process. Thank you for choosing to stay with us. We hope to see you again soon for an even better experience.

2/10 Forfærdeligt

David

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Charge to check in before 4:00pm. No A/C in my one day stay
Overnattede 1 nat i april 2024
Svar fra Customer Service den 16. apr. 2024
David, we regret to hear about the issues you encountered with the early check-in fee and the discomfort experienced due to the air conditioning during your stay. Offering a hassle-free, comfortable experience for our guests is our top priority. Your feedback is essential and will be addressed with our management. We do hope we have the opportunity to better serve you in the future.

10/10 Fremragende

Stephen

Overnattede 1 nat i april 2024
Svar fra Customer Service den 6. maj 2024
Thank you for the 5 out of 5 rating, Stephen!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Houston Galleria. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Fremragende

Diamond

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel overall
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Diamond, we're thrilled to hear that you found The Royal Sonesta Houston Galleria to be a great hotel overall. It's wonderful that you had such a positive experience with us. We look forward to the possibility of welcoming you back on future visits to Houston.

10/10 Fremragende

Stevin

Synes godt om: Rengøring
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. apr. 2024
Stevin, it's a joy to learn that your stay at The Royal Sonesta Houston Galleria was satisfactory, so much so that you left a high rating for us. We greatly appreciate your support and anticipate your return for another outstanding experience.

10/10 Fremragende

Tiffany

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good place to stay No complaints
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 9. apr. 2024
Tiffany, we're thrilled to know you consider The Royal Sonesta Houston Galleria a good place to stay and that your visit was without complaints! It's our mission to provide a comfortable and memorable stay, and we look forward to welcoming you back in the future.

6/10 Okay

Chelsea

Overnattede 1 nat i april 2024
Svar fra Customer Service den 29. apr. 2024
Chelsea, thank you for taking the time to rate our hotel. We trust that you'll share more about your experience on your next visit. We look forward to making it more memorable.

10/10 Fremragende

Micah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent stay as usual
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 9. apr. 2024
Micah, it's always a pleasure to hear from repeat visitors. The Royal Sonesta Houston Galleria team members are thrilled you regularly enjoy excellent stays with us. We are looking forward to your next visit!

10/10 Fremragende

Yesenia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service
Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. apr. 2024
Yesenia, thank you for sharing your experience at The Royal Sonesta Houston Galleria. It's delightful to hear that the service met your expectations. We're looking forward to your next visit.