Hoteller nær Holstein Park

"The staff lack training in hospitality, customer service, and consideration. The photos used are misleading. The property is under scaffolding. It doesn't matter how much cleaning is done, the kitchen, bathrooms, and common areas always feel gritty and sticky. This hostel is far from community-oriented with how the staff avoid greetings and acknowledgment. Most of the people who stay here also contribute to the discomfort and awkwardness."

"This was my second stay at the Sono. I love everything about it. It is a great location with restaurants within walking distance. Free to park close to hotel. Comfortable beds. Very clean!! Management is both helpful and friendly! Breakfast had healthy options. I plan to stay again next time I’m in town."

"Great location and staff were very helpful."

"My family and I came to Chicago to lay my mother in law to rest. Ben was really helpful in every way you could think of. There was enough rooms and space to accommodate us. I cooked a full course meal that turned out really great! lol The tenants were so nice and fun! They made our stay even better because we really needed those laughs! It’s so many outlet stores, restaurants, the Beam, beach, River Walk, Navy Pier and etc. The apartments are close by everything you’d like to visit there. Our...

"We love the Peninsula in general but this time the concierge failed BIG TIME. Being from Europe and happen to be in the US in the 4th of July , we asked for a restaurant/ vennue where ofc we would be able to see fireworks.. we where booked at a restaurant where not one single piece of firework was visible throughout the whole night . This was the ONLY criteria for the conceirce to take care of and it was a TOTAL failure.. had we had a good dinner that could have made up for some of the failure...

"The only weird thing about my stay was the bathrooms pocket door -I wasn’t able to shut it completely or lock it"

"Overpriced and overloaded. vallet parkning is FAR too expensive. Staff forgot our breakfast order due to far too many guest in the restaurant. Not really value for money."

"The hotel exceeded our expectations 💯💯 The room was super clean and very comfortable. All the furniture was brand new, and everything was spotless The service was outstanding, the staff took amazing care of us and made all the guests feel welcome Another highlight was the breakfast, a huge selection and everything was delicious"

"Beautiful room. Well appointed. love the ambiance. Ashley Cartagena was very helpful with reservations!! Great location. Do not eat here, food is not good especially for the price. Rooftop bar view is cute but cocktails not great, I would skip them. There are dozens of cute coffee shops, bakeries, restaurants, bars & shops all steps away. would definitely stay here again."

"Decent. A little pricy"

"We thoroughly enjoyed our stay. The location was excellent, conveniently close to everything we needed. The room was spacious and spotless. The breakfast was fantastic, offering a wide variety of options to choose from. "

"Our third time at this hotel and still enjoying it."