Hoteller nær Concord Music Hall

"The staff lack training in hospitality, customer service, and consideration. The photos used are misleading. The property is under scaffolding. It doesn't matter how much cleaning is done, the kitchen, bathrooms, and common areas always feel gritty and sticky. This hostel is far from community-oriented with how the staff avoid greetings and acknowledgment. Most of the people who stay here also contribute to the discomfort and awkwardness."

"Location worked very well for our needs. Location was a bit sketchy but we came across zero issues with the neighborhood. Room wasn’t perfect and could have been a little more clean as there was a dirty rag on the floor and the bed sheets/pillows had some questionable stains. Best New Subs across the street was delicious and worth stopping by. Keep in mind all amenities, bathrooms, kitchen, lounge areas are all shared spaces. Doors to the rooms could have been more secured with deadbolts."

"This was my second stay at the Sono. I love everything about it. It is a great location with restaurants within walking distance. Free to park close to hotel. Comfortable beds. Very clean!! Management is both helpful and friendly! Breakfast had healthy options. I plan to stay again next time I’m in town."

"Great location and staff were very helpful."

"My family and I came to Chicago to lay my mother in law to rest. Ben was really helpful in every way you could think of. There was enough rooms and space to accommodate us. I cooked a full course meal that turned out really great! lol The tenants were so nice and fun! They made our stay even better because we really needed those laughs! It’s so many outlet stores, restaurants, the Beam, beach, River Walk, Navy Pier and etc. The apartments are close by everything you’d like to visit there. Our...

"The only weird thing about my stay was the bathrooms pocket door -I wasn’t able to shut it completely or lock it"

"We love the Peninsula in general but this time the concierge failed BIG TIME. Being from Europe and happen to be in the US in the 4th of July , we asked for a restaurant/ vennue where ofc we would be able to see fireworks.. we where booked at a restaurant where not one single piece of firework was visible throughout the whole night . This was the ONLY criteria for the conceirce to take care of and it was a TOTAL failure.. had we had a good dinner that could have made up for some of the failure...

"Beautiful room. Well appointed. love the ambiance. Ashley Cartagena was very helpful with reservations!! Great location. Do not eat here, food is not good especially for the price. Rooftop bar view is cute but cocktails not great, I would skip them. There are dozens of cute coffee shops, bakeries, restaurants, bars & shops all steps away. would definitely stay here again."

"Decent. A little pricy"

"Super service i front desk omend lidt langsom opbringning af bagage og en noget sen levering af mad efter ankomst. Fik leveret lænestol til værelset; meget fin service. I forhold til sidst er der dog tilbagegang på nogle serviceparametre. For eksempel er opfyldning af amenities mere sparsom og værelset gøres ikke længere klar til aftenen. Rengøringen bortskaffer heller ikke tomme flasker. Meget sparsomt udstyr i køkkenet, men ellers absolut veludstyret værelse. Fantastisk udsigt, som næppe fås...

"The hotel exceeded our expectations 💯💯 The room was super clean and very comfortable. All the furniture was brand new, and everything was spotless The service was outstanding, the staff took amazing care of us and made all the guests feel welcome Another highlight was the breakfast, a huge selection and everything was delicious"

"Overpriced and overloaded. vallet parkning is FAR too expensive. Staff forgot our breakfast order due to far too many guest in the restaurant. Not really value for money."