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Anmeldelser af SCP Hilo Hotel

3.5 out of 5
SCP Hilo Hotel
126 Banyan Way, Hilo, HI

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 385 af i alt 643 anmeldelser" "
Bedømmelse på 8 − Udmærket. 165 af i alt 643 anmeldelser" "
Bedømmelse på 6 − Okay. 54 af i alt 643 anmeldelser" "
Bedømmelse på 4 − Dårligt. 23 af i alt 643 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 16 af i alt 643 anmeldelser" "

9,0/10

Rengøring

9,6/10

Service og personale

8,6/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Gry Knoop

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i december 2021
Svar fra Keala Jade- Front Desk Clerk den 30. dec. 2021
Aloha Gry Knoop, Thank you so much for your very kind review – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, it is very rewarding to know how much our guests enjoy themselves.We hope to be able to welcome you back very soon. Have a safe and beautiful New Years!!! Mahalo.

6/10 Okay

Lichen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Overpriced motel. Tried to charge $40 for early check in, while all other hotels I have ever stayed at would just do it for free if they have the room available.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sean, Kendrick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms are clean. Staff is friendly. Pool is fantastic. Good food nearby. Will stay here again.
Overnattede 7 nætter i maj 2024

8/10 Udmærket

John Patrick

Rejste med partner
Synes godt om: Rengøring, service og personale
The hotel reminded me of a Motel 6. The staff is excellent and very friendly, Had the most comfortable bed I've ever had at a hotel. Slept really well. Was a couple minutes from the airport and close to plenty of parks and places to eat. Would recommend getting a rental car so you can enjoy the whole island. Can pretty much see everywhere within a couple hours from the hotel. Really easy to get around. Would stay here again if I ever come back to the island. The only negative is all the homeless in the area but the city needs to do something about that. Pretty much homeless roaming around the whole island.
Overnattede 14 nætter i april 2024

10/10 Fremragende

JAIME, Kahului

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome service..friendly staff
Overnattede 1 nat i maj 2024
Svar fra Kiana V. den 17. maj 2024
Aloha Jaime, First and foremost, mahalo for taking the time to share your feedback with us. We are grateful that you chose to stay with us at SCP Hilo and we love to hear about our guests’ experiences. Mahalo for staying with us, where Every Stay Does Good. Every time you choose to stay at an SCP Hotel, you are consciously helping to make the world around us a better place. We hope to host you again. A hui hou (Until We Meet Again), Kiana V

10/10 Fremragende

Colleen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I love love this property. It has a calm serene environment, lots of free activites and gear. Everyone we cam in contact with was genuinely friendly and very efficient. The only things i would change is no airplain fly overs and no traffic at night. I would definitely stay here again
Overnattede 3 nætter i maj 2024
Svar fra Kiana V den 17. maj 2024
Aloha Colleen, First and foremost, mahalo for taking the time to share your feedback with us. We are grateful that you chose to stay with us at SCP Hilo and we love to hear about our guests’ experiences. Mahalo for staying with us, where Every Stay Does Good. Every time you choose to stay at an SCP Hotel, you are consciously helping to make the world around us a better place. We hope to host you again. A hui hou (Until We Meet Again), Kiana V

10/10 Fremragende

Dong

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is a beautiful hotel! I will use it again when I come visit Hilo in the future.
Overnattede 3 nætter i april 2024
Svar fra Kiana V den 3. maj 2024
Aloha Dong, Mahalo for leaving this review! We appreciate your feedback and look forward to hosting you again soon. A hui hou, until we meet again.

10/10 Fremragende

Diana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent front desk, service, nice, clean and well appointed room, lovely grounds with huge Koi, pond and garden, and a very nice pool courtyard. There is a park along the water just across the street where it is nice to take a walk and families have picnics in the evening. The restaurant on the property has decent food and nice service. The motel offers many free extras and has a focus on kindness towards people and the environment.
Overnattede 1 nat i april 2024
Svar fra Kiana V den 3. maj 2024
Aloha Diana, First and foremost, mahalo for taking the time to share your feedback with us. We are grateful that you chose to stay with us at SCP Hilo and we love to hear about our guests’ experiences. Mahalo for staying with us, where Every Stay Does Good. Every time you choose to stay at an SCP Hotel, you are consciously helping to make the world around us a better place. We hope to host you again.

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet, reasonable price, great location!
Overnattede 1 nat i april 2024
Svar fra Kiana v den 3. maj 2024
Aloha David, Mahalo for leaving this review! We are happy that you had a pleasant experience and hope to host you again! Thank you for staying with us at SCP Hilo.

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Kiana V den 29. apr. 2024
Aloha Lisa, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana V

10/10 Fremragende

Shantell

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The old Hilo Seaside Hotel on the corner of Kalanianaole Highway and Banyan Drive, across Reed's Bay prime location central to Hilo staples like Ken's and The Ponds Restaurants. The hotel itself consists of buildings with a central tropical courtyard or the swimming pool. Small gym, bikes to borrow, a mediation and common area. The room was clean and cozy. Much effort made in reducing carbon footprint by having the ability to open windows instead of only air conditioning.
Overnattede 1 nat i april 2024
Svar fra Kiana V den 24. apr. 2024
Aloha Shantell, Mahalo nui for taking the time to leave this kind review! We are so happy to hear that you enjoyed your stay with us at SCP Hilo. We look forward to hosting you again soon. A hui hou, until we meet again.

10/10 Fremragende

Tierra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is super sweet and helpful!!
Overnattede 7 nætter i april 2024
Svar fra SCP Hilo Hotel den 24. apr. 2024
Aloha Tierra,Thank you for staying with us. We appreciate the feedback and hope to see you again one day!Mahalo, Guest Services

10/10 Fremragende

Vy, Sugar Land

Overnattede 3 nætter i april 2024
Svar fra Kiana V. den 17. maj 2024
Aloha Vy, First and foremost, mahalo for taking the time to share your feedback with us. We are grateful that you chose to stay with us at SCP Hilo and we love to hear about our guests’ experiences. Mahalo for staying with us, where Every Stay Does Good. Every time you choose to stay at an SCP Hotel, you are consciously helping to make the world around us a better place. We hope to host you again. A hui hou (Until We Meet Again), Kiana V

10/10 Fremragende

Ryan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and serene hotel. Staff was so nice n easy restaurant on site. Laundry facility clean and new, love the easy online pay. Only complaint, please put coffee machines in rooms!
Overnattede 4 nætter i april 2024
Svar fra Kiana V den 19. apr. 2024
Aloha Ryan, Mahalo for taking the time to share this feedback with us. We are happy to hear that you had a pleasant experience. We understand the inconvenience due to not having a coffee machine in the guest rooms. We are currently in the process of reviewing our in-room amenities and your feedback will be highly considered. Mahalo for staying with us at SCP Hilo, we hope to host you again soon.

10/10 Fremragende

Monica

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful boutique hotel surrounded by luscious plants and good location - easy drive to downtown farmer's market, waterfall, and coffee shops.
Overnattede 1 nat i april 2024
Svar fra SCP Hilo Hotel den 19. apr. 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Udmærket

SHOICHI, Nagoya, moriyama

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra SCP Hilo Hotel den 19. apr. 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Fremragende

karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a welcoming boutique hotel with the open air feel of an old Hawaii resort. Lots of tropical gardens, wood featured walls and floors. Lovely pool and reception areas. Rooms are basic and not quiet but the open air features made it all worth it. Bed was sufficient. Very Clean. Beautiful bay views and coi pond to sit by. Easy walk to town and airport so close. Such attentive staff. I will totally stay here again.
Overnattede 1 nat i april 2024
Svar fra Kiana V den 15. apr. 2024
Aloha Karen,Mahalo for taking the time to leave such a kind review. We are so happy to hear that you enjoyed our common areas and that you found our property to be clean and convenient. Mahalo for staying with us at SCP Hilo, hope to host you again soon. A hui hou Kiana VGuest Services

10/10 Fremragende

karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Kiana V den 15. apr. 2024
Aloha Karen, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Services

4/10 Dårligt

Harley Clayton, burnaby

Overnattede 4 nætter i april 2024
Svar fra Kiana V den 15. apr. 2024
Aloha Harley, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Servies

8/10 Udmærket

Wayne

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra SCP Hilo Hotel den 14. apr. 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Fremragende

Nikhil

Overnattede 1 nat i april 2024
Svar fra Kiana V den 3. maj 2024
Aloha Nikhil, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again).

8/10 Udmærket

Harriette

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the ideas & practices & philosophy of SCP.
Overnattede 5 nætter i marts 2024
Svar fra SCP Hilo Hotel den 10. apr. 2024
Aloha Harriet,Thank you for staying with us. We appreciate the feedback and hope to see you again soon.Mahalo! Guest Services

10/10 Fremragende

Quan

Overnattede 1 nat i marts 2024
Svar fra SCP Hilo Hotel den 21. apr. 2024
Thank you for staying with us! We appreciate the feedback.

10/10 Fremragende

Larry

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel had such a homey feel. Coffee mugs and wine bottle glasses. And the staff was very friendly and helpful.
Overnattede 9 nætter i marts 2024
Svar fra SCP Hilo Hotel den 29. mar. 2024
Aloha Larry,Thank you for staying with us and leaving your thoughts. We hope you find your way back to us again.Mahalo - Guest Services

8/10 Udmærket

Malia, Honolulu

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very enjoyable one night stay at SCP! Loved the coffee in the lobby and live music at night! Great location and walking distance from the bay and different restaurants!
Overnattede 1 nat i marts 2024
Svar fra SCP Hilo Hotel den 29. mar. 2024
Thank you for staying with us. We appreciate the feedback and hope we are able to host you again.Mahalo - Guest Services

10/10 Fremragende

evan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly local staff and thoughtfully decorated peaceful place to stay.
Overnattede 2 nætter i marts 2024
Svar fra Erica den 21. mar. 2024
Mahalo Evan, we hope to see you again in the near future.Take care

8/10 Udmærket

Christine

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Kiana V den 18. mar. 2024
Aloha Christine, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana V

10/10 Fremragende

Hana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved everything!!
Overnattede 2 nætter i marts 2024
Svar fra Kiana V den 18. mar. 2024
Aloha Hana, Mahalo for taking the time to leave this 5-star review! We are grateful you chose to stay with us at SCP Hilo and hope to have the pleasure of hosting you again soon. Mahalo nui!

8/10 Udmærket

Christian

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby and grounds of the property are beautiful. The staff is super friendly. Although we didn’t use the bikes and the paddle boards, having them as an option for free is nice. The pool area is really neat as were the Koi ponds. We spent many hours out on our balcony watching the fish. I do have to agree with some other reviewers with the conditions of the rooms. It does look like they took an old hotel and just slapped some new paint on the rooms. The bathroom wasn’t updated and there was other peoples hair clung to the walls. I felt like the room and the hallways could be cleaner. Also don’t expect a large TV in the rooms. They are 32 inches at best. The beds are very comfortable and it was nice to be able to have the option of air conditioning. I did like that our stay helps the community but I thought the price was a little high once I seen the condition of the room.
Overnattede 2 nætter i marts 2024
Svar fra Kiana V den 18. mar. 2024
Aloha Christian, First and foremost, mahalo for taking the time to share your experience. We appreciate and value your feedback. We understand if our rooms did not meet your comfort preferences. We are currently in the process of reviewing our rooms and in-room amenities and your feedback will be highly considered. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again.

8/10 Udmærket

Don

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great for the price
Overnattede 1 nat i marts 2024
Svar fra Kiana V den 18. mar. 2024
Aloha Don, Mahalo for leaving us this review! We hope that you enjoyed your stay, if there is anything we could have done to improve your experience, please let us know. We hope to host you again soon.

8/10 Udmærket

deborah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely staff, beautiful gardens, attractive lobby, live music at night. Found the rooms were very basic and shower/tub far too small for my teenage son but unit was clean and convenient.
Overnattede 3 nætter i marts 2024
Svar fra Kiana V den 11. mar. 2024
Aloha Deborah, Mahalo for taking the time to share this review. We appreciate and value your feedback. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon. A hui hou, until we meet again.

10/10 Fremragende

benjamin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing!! A bit away from downtown Hilo, but easy drive (1.5 miles) Would def return
Overnattede 2 nætter i marts 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Benjamin, Mahalo for taking the time to leave us this 5-star review! We are so happy to hear that you had a pleasant experience with us. Mahalo for choosing to stay with us SCP Hilo, we hope to host you again soon. A hui hou, until we meet again.

10/10 Fremragende

Doreen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff Great pool / outdoor space So clean Laundromat was convenient Awesome evening entertainment Wonderful find in Hilo Keep up the great work SCP!
Overnattede 2 nætter i februar 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Doreen,Mahalo for taking the time to leave this 5-star review. We are so happy to hear that you enjoyed our live local music and found our hotel to be comfortable! We hope to have the pleasure of hosting you again. A hui hou, until we meet again.

8/10 Udmærket

Sarom, belmont

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was as a lovely stay! The pool is beautiful, they have lots of common area space to take advantage of, staff is friendly and accommodating. We took a short walk and saw sea turtles right in the pond! If I had one complaint it would be how loud it is from your room (we were in an essential room, garden view), if someone is walking by or a neighbor opens/shuts their door it sounds like it’s your door and/or they are talking literally right outside. It startled me a few times, particularly when the house keeping cart comes by. Luckily I had headphones, but I believe they also have sound machines you can ask the front desk for given that some of the rooms come with them.
Overnattede 1 nat i februar 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Sarom, Mahalo for taking the time to share your feedback with us. We love hearing about our guests experiences and share them with our team. We are happy to hear that you had a lovely stay. We understand the inconvenience that you experienced due the noise during your stay. We will review your feedback to ensure a more peaceful environment for our guests. Mahalo for staying with us at SCP Hilo, we hope to host you again soon.

4/10 Dårligt

Robert

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
no tv limited parking
Overnattede 1 nat i februar 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Robert, Mahalo for taking the time to share your feedback with us. We certainly do not take feedback lightly and share your experience with our team. We apologize for inconvenience with the television, certain rooms (our Peaceful Wing rooms) do not have televisions, please let us know in the future if you would like to be placed in a room with one. We regret that you had a less-than-satisfying experience and hope to win your loyalty back. Mahalo for staying with us.

8/10 Udmærket

Evony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff was helpful and friendly. Hotel had a lot of wonderful activities available!
Overnattede 2 nætter i februar 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Evony, Mahalo for taking the time to share your experience with us. We are so happy to hear that you found our front desk team to be friendly and helpful and that you enjoyed our hotel amenities! Mahalo for staying with us, we hope to host you again soon.

2/10 Forfærdeligt

Shannon

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I COULD NOT SLEEP! This place is soooooo loud. I've stayed at so many places over many years and this is by far the loudest. You can hear everything. Everything, cars running, cars moving, doors opening and closing, neighbors coughing, neighbors walking, glasses setting down, toilets flushing, talking voices, crying voices, cleaning throats, yawning, tables and chairs moving. The next morning we still heard it all AND it was the hotel staff YELLING conversations with each other in a foreign language. FOR HOURS. My family is exhausted with awful head aches this morning.
Overnattede 1 nat i februar 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Shannon, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I have emailed you separately in hopes to make up for your experience. We apologize for the inconvenience due to the noise during your stay, we will review your feedback to ensure a more peaceful environment for our guests. Please email us back, our hope is to make amends.

10/10 Fremragende

Nicholas

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had a very good stay, staff very friendly and helpful, easily accessible amenities (hot water and coffee at front desk 24/7, utensils, canned beverages, water bottle refill station), and clean room. Definitely would recommend if you need a convenient place to stay in the Hilo area (within walking distance to Ken's)!
Overnattede 4 nætter i februar 2024
Svar fra Kiana V den 4. mar. 2024
Aloha Nicholas, Mahalo for taking the time to leave this 5-star review! We are so happy to hear that you had a pleasant experience with us and look forward to hosting you again soon. Mahalo for choosing SCP Hilo. A hui hou, until we meet again.

6/10 Okay

Melinda

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice koi pond. bed good. Did not realize there would be no TV.
Overnattede 1 nat i februar 2024
Svar fra Kiana V den 24. feb. 2024
Aloha Melinda, Mahalo for taking the time to share your feedback with us. We have contacted you separately to make up for your experience. We hope to hear from you soon, mahalo.

8/10 Udmærket

Joe

Overnattede 1 nat i februar 2024
Svar fra Erica den 21. mar. 2024
Mahalo Joe, we hope to see you again soon.Take care

8/10 Udmærket

Greg

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Well located and chill vibe
Overall a nice place with a really friendly and zen vibe. Staff was great and helpful, and free bikes and paddle boards a cool amenity. Only complaint would be no elevator, small TV and tiny bathroom.
Overnattede 1 nat i februar 2024
Svar fra Kiana V den 24. feb. 2024
Aloha Greg, Mahalo for taking the time to share this review. We appreciate and value your feedback. We are happy to hear that you enjoyed the free bikes and paddle boards. Mahalo for staying with us at SCP Hilo. We hope to host you again soon.

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great room, beautiful vista and park across street. Very friendly staff
Overnattede 2 nætter i februar 2024
Svar fra Kiana V den 24. feb. 2024
Aloha Angela, Mahalo for taking the time to leave us this kind review! We are grateful you chose to stay with us and are happy to hear that you enjoyed your experience. We hope to host you again soon.

4/10 Dårligt

Lea

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
I stayed in two different rooms. The more affordable one was dirty when I arrived (including fecal matter on the toilet seat, a weird looking dirty something next to the bed etc.). At that point I already had an issue with front desk staff making mistake charges on my card re: previous, directly booked nights and being incredibly difficult, ineffective and unfair about it. When I inquired with them they repeatedly said things like "let us explain to YOU agaiiiin" - when it was actually their mistake, plus a power outage that caused issues for other guests as well plus their bad communication around all of it that caused the issue. So when I got the new room (this time booked via Expedia to prevent any more weird charges), I wasn't in the mood to make a complaint with front desk staff again and just got disinfectant wipes from the gym and sorted it out myself. The place has a great concept and nice employees overall, they also gave me a discount for the whole confusion they caused. But the latter was *still* not resolved days after checking out and my bank had to be involved to sort it out and settled the account. Very frustrating and the cleanliness issue straight up disgusting. Good coffee shop diner as well as ocean nearby and nice pool though.
Svar fra Kiana V den 4. mar. 2024
Aloha Lea, First and foremost, we are grateful you took the time to write and submit a review about your recent stay at SCP Hotels. We certainly do not take feedback lightly and we share your experience with our team. At SCP we live by the values of Healthy, Kind and Green. Your interaction with one member of our team was very inconsistent with our values and standards of service, and this should not have happened. In response we have implemented a new training program to help ensure all SCP associates are well versed in the SCP value system and are consistently professional, courteous and helpful. It seems we missed our mark on maintaining our usual standards of cleanliness in your room. We've communicated your feedback to our housekeeping team to prevent such instances. We regret that you had a less-than-satisfying experience with us and we hope you will give us the opportunity to win your loyalty back.

10/10 Fremragende

Kendra

Rejste med partner
Synes godt om: Faciliteter
Close to the water and the staff was very friendly!
Overnattede 3 nætter i februar 2024
Svar fra Kiana V den 24. feb. 2024
Aloha Kendra, Mahalo for leaving this review! We are happy to hear that you found our team to be friendly! Mahalo for staying with us, we hope to host you again soon.

8/10 Udmærket

Justine C, MILILANI

Rejste med familie
Synes godt om: Rengøring, service og personale
Staff was welcoming. Food options nearby. Parking was a little tight and limited if you are out later.
Overnattede 1 nat i februar 2024
Svar fra Kiana V den 19. feb. 2024
Aloha Justine, Mahalo for taking the time to share this review. We are grateful that you chose to stay with us at SCP Hilo and hope to host you again soon. A hui hou, until we meet again.

8/10 Udmærket

Leonhard

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Kiana V den 19. feb. 2024
Aloha Leonhard, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Services

10/10 Fremragende

Lynn, Lynnwood

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was very nice the staff there we so nice and helpful. It was clean. The restaurant next door had great food the staff was really nice too. I will absolutely stay here again.
Overnattede 4 nætter i februar 2024
Svar fra Kiana V den 16. feb. 2024
Aloha Lynn, Mahalo for taking the time to leave this review. We are so happy to hear that you found our team to be kind and helpful. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon.

8/10 Udmærket

Stephen, DAVIS

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
NO microwave, or coffee maker in room. Noise level high because we were by the pool. Shower tub did not drain properly one time even backed up. Request for repair of broken light Was not fixed even though they said someone would come over. However they did fix the next day. Overall nice, helpful desk workers, liked the music several times a week.
Overnattede 7 nætter i februar 2024
Svar fra Kiana V den 16. feb. 2024
Aloha Stephen, First and foremost, mahalo for taking the time to write this review. We certainly do not take feedback lightly and share your experience with our team. We regret that you had a less-than-satisfying stay and hope to win your loyalty back. We are currently in the process of reviewing our in-room amenities and your feedback will be highly considered. We are grateful that you chose to stay with us. We hope to host you again soon.Mahalo.

10/10 Fremragende

CYNTHIA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean room. Loved the ceiling fan in the room and the excellent lighting in the bathroom! Friendly staff.
Overnattede 2 nætter i februar 2024
Svar fra Kiana V den 13. feb. 2024
Aloha Cynthia,Mahalo for taking the time to leave this 5-star review! We are so happy to hear that you enjoyed your room and are grateful that you chose to stay with us. Mahalo for choosing SCP Hilo, we hope to host you again soon.

10/10 Fremragende

Michael Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Older buildings but fun place, feels like vintage Hawaii with some updated style. It has some activities that make your stay more memorable- live music, yoga, paddle boards, bikes, pool, nice common spaces. Also water, tea and coffee in the lobby.
Overnattede 10 nætter i januar 2024
Svar fra Kiana V den 9. feb. 2024
Aloha Michael,Mahalo for taking the time to leave us this review! We are so happy to hear that you enjoyed our guest amenities and hope to host you again soon. A hui hou, until we meet again.