Villaer i Hager City

"Their communication sucks. We got here she told me I needed to get a players club to get the wristbands for the water park so that’s what I did than brought it to her and she said they will give u the wrist bands in the water park so we came to the room that had towels wet in the shower still and smelt terrible and went back down to find out they don’t open until 5. Prior to arrival I asked the hotel if I get there before 4 on the date I was coming if I could get the wristbands and they told me...

"We were informed they were short staffed. Wasn't aware of any problems as a result. Breakfast was OK, pretty basic."

"Great location, good parking, great cinnamon rolls & egg omelets for breakfast, iHG perks for free late checkout. Raquel had helpful tourist info at front desk"

"Reserved a king size room/matress but when I arrived to check in, was told only double room was available and I would not be charged an up charge for the room. WHAT??? I didn’t get the room I reserved and they were acting like they were doing me a favor. I then asked why I couldn’t get the room I reserved, and was told something terrible had happened in that room. After the first night the sheets came off the bed, as they were ill fitting cheap sheets, and I discovered there was no mattress...