"The property was centrally located and the staff were very helpful. They did not speak English, however, although this was stated on the hotel information. Breakfast was excellent. The room was nice and clean and contained everything needed including free amenities. The only real issue I had was that I had booked this hotel as it offered an included shuttle service to and from the airport which turned out not to be correct. For pick up, the 24 hour service had restrictive hours and was...
"The rooms and amenities here are very clean and well maintained. The hotel staff (including the front counter and the cooks) are very friendly and approachable. The concierge is active for 24 hours so you never have to worry about booking in late. The hotel is just a 5 minute walk away from the train station so heading into town is convenient."
"I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation.
The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay.
Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access,...
"Personnel super serviable, excellent petit-déjeuner.
La chambre est petit et bris de la porte de douche qui ne ferme pas et isolation des fenêtres moyennes car on entend les gens à l’extérieur. Mais globalement très agréable."
"We arrived at the Renaissance Xi'an Hotel without particularly high expectations, but the hotel exceeded them in every way. We had a truly enjoyable stay.
One of the highlights was the Executive Lounge. The evening offerings included an excellent variety of high-quality food, making it one of the better hotel lounges we have experienced. Breakfast was also outstanding, with a wide selection of choices and excellent service.
The staff were professional, attentive, and genuinely welcoming. We were...
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