Udendørsområde

Anmeldelser af Mystic Marriott Hotel and Spa

4 out of 5
Mystic Marriott Hotel and Spa
625 North Rd, Groton, CT

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 600 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 219 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 86 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 56 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 42 af i alt 1003 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lisa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall my stay at the Mystic Marriott was very good. I would like to highlight the exceptional customer service that Kevin the Bell Captain ( Bag Service) provided. He not only was very friendly and helpful he went above and beyond to assist me. He highlighted how to navigate the property, restaurants and amenities. On the day of my check out I asked for a suggestion of a local seafood restaurant near the water with a boardwalk and he told me to go to S &P Oytster Restaurant and I must say that his recommendation was 10/10 Thank you Kevin for your help and kindness- you are a rock star ⭐️
Overnattede 1 nat i maj 2024
Svar fra Front Office Manager den 27. maj 2024
Dear Lisa, We're delighted to hear that you had a wonderful stay at Mystic Marriott Hotel & Spa! It's fantastic to know that Kevin provided exceptional service and made your experience memorable. We'll be sure to recognize him for his outstanding hospitality. Thank you for your kind words, and we hope you will stay with us again whenever your travels bring you to the city.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

David, Andover

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Front Office Manager den 25. maj 2024
Dear David, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Mystic Marriott Hotel & Spa, and we can't wait to welcome you back.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Kathryn, Clifton

Synes godt om: Overnatningsstedets tilstand og faciliteter
Staff was very helpful!
Overnattede 2 nætter i maj 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Kathryn, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Front Office Manager den 7. maj 2024
Dear Patricia, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Diana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very clean and pleasant staff . I found a bug in my room and addressed it with the front desk staff .
Overnattede 2 nætter i april 2024
Svar fra Front Office Manager den 4. maj 2024
Dear Diana, We appreciate your positive feedback regarding your recent stay at Mystic Marriott Hotel & Spa. Our team takes pride in providing fresh accommodation and a welcoming environment for all our guests. We apologize for any inconvenience caused by the issue you encountered, and thank you for bringing it to our attention. We hope to welcome you back for an even better experience soon!Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Kristina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and updated facility.
Overnattede 2 nætter i april 2024
Svar fra Front Office Manager den 3. maj 2024
Dear Kristina, Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Wayne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed the nice room, breakfast buffet and Starbuck's
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 29. apr. 2024
Dear Wayne, Thank you for your recent stay at Mystic Marriott Hotel & Spa and for posting such a wonderful review of our hotel and staff. It is a pleasure to know that we exceeded your expectations and that you liked our comfortable rooms and breakfast. Our amenities, service, and convenience make us a great place to call home when visiting Mystic! We enjoyed having you as our guest, and we hope to see you again on your next visit.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Debby

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really like the modern decor of the room. In addition, their Cerulean Spa services & staff were superb! We did a couple's massage and Loved it!
Overnattede 2 nætter i april 2024
Svar fra Front Office Manager den 28. apr. 2024
Dear Debby, We're thrilled to hear you enjoyed the modern ambiance of our rooms and had a fantastic experience at Cerulean Spa at Mystic Marriott Hotel & Spa! Our team strives to deliver exceptional service, and we're glad that we exceeded your expectations. We appreciate your review and look forward to having you as our guest again.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Dorothy

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 27. apr. 2024
Dear Dorothy, We are thrilled you had an excellent stay at the Mystic Marriott Hotel & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

BUMSIK

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 25. apr. 2024
Dear BUMSIK, We are thrilled to read you enjoyed your time at Mystic Marriott Hotel & Spa. Providing a positive experience for our guests is our top priority, and we are delighted that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit soon!Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Dorothy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was very nice
Overnattede 2 nætter i april 2024
Svar fra Front Office Manager den 25. apr. 2024
Dear Dorothy, We are delighted to read you had a pleasant experience at Mystic Marriott Hotel & Spa. Providing exceptional service and comfort is our priority, and we are thrilled you enjoyed your stay with us. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Cinthia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 22. apr. 2024
Dear Cinthia, Thank you for choosing to stay with us at Mystic Marriott Hotel & Spa. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Catalina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 23. apr. 2024
Dear Catalina, We appreciate you taking the time to leave your kind rating for Mystic Marriott Hotel & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon.Best regards,Cindy JonesFront Office Manager

4/10 Dårligt

Kimberly

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Despite saying Mystic in the name the hotel is a 10 min drive away. The walls/adjoining door are so thin you feel like your neighbors are in your room. I heard the woman next door snoring and clearly heard their conversation. The beds are super soft and worn. You sink in so I barely slept. The pros are the staff were wonderful, nice lobby, spacious clean room.
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 22. apr. 2024
Dear Kimberly, Thank you for your feedback regarding your stay with us. Please accept our apologies for the inconvenience. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds and were inconvenienced by noise from nearby guests. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Amy

Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 12. maj 2024
Dear Amy, On behalf of our team at Mystic Marriott Hotel & Spa, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Filipe

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
No comment
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 22. apr. 2024
Dear Filipe, Thank you for choosing Mystic Marriott Hotel & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Judson

Overnattede 3 nætter i april 2024
Svar fra Front Office Manager den 10. maj 2024
Dear Judson, It is rewarding to know you loved your stay! All of us here at Mystic Marriott Hotel & Spa look forward to making many more great memories with you. We appreciate your feedback and look forward to welcoming you back every time you visit Mystic.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Beatriz

Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 9. maj 2024
Dear Beatriz, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Rie

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
just no light but staff came to fix it. no hair dryer but staff brought it to the room
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 19. apr. 2024
Dear Rie, Thank you for choosing the Mystic Marriott Hotel & Spa for your visit to our city and for sharing your review. We regret the issues you experienced during your stay. However, we were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. Thank you again for your candid feedback. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Ofelia

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Está a orilla de la ruta 95 muy hermoso! Íbamos de pasada con mi familia, pero podíamos disfrutar la piscina!
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 16. apr. 2024
Dear Ofelia, We greatly appreciate your kind remarks about Mystic Marriott Hotel & Spa. Thank you for this delightful review of our hotel! We strive to provide an exceptional stay to every guest every day, and we look forward to welcoming you soon for an enjoyable visit.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Leslie

Great staff, beautiful place. Would come here again!
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 16. apr. 2024
Dear Leslie, Thank you for the kind review. It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing Mystic Marriott Hotel & Spa; we look forward to seeing you soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Michael

Overnattede 2 nætter i april 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Michael, It is wonderful to know you enjoyed everything about your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Caitie

Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Caitie, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was excellent!
Overnattede 3 nætter i april 2024
Svar fra Front Office Manager den 7. apr. 2024
Dear Paul, Thank you for the positive review and for recognizing our hotel. Your review was a pleasure to read, and we are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. Thank you for being our guest. We look forward to welcoming you back to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Anna, Forest Hills

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is excellent except for the food.
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 2. apr. 2024
Dear Anna, Thank you for taking the time to leave feedback regarding your visit. We are glad you enjoyed your overall stay with us and liked our beautiful property. However, we regret any issues you had while dining with us. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great.
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 1. apr. 2024
Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Mystic Marriott Hotel & Spa; we hope to see you again soon. Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Pete

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Extremely clean and well kept. The lobby bar is very cozy with amazing food!
Overnattede 2 nætter i marts 2024
Svar fra Front Office Manager den 1. apr. 2024
Dear Pete, Thank you for your kind words and for highlighting the cleanliness of our hotel. We are delighted to read how much you enjoyed your time at the Mystic Marriott Hotel & Spa. We love hearing about your great experience at the Lobby Bar and savoring our Food Menu. Thank you once again for your feedback, and we hope to have you stay with us again soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Lori

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 29. mar. 2024
Dear Lori, We're thrilled you had an amazing experience at Mystic Marriott Hotel & Spa! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Phylis

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property... well maintained. Excellent front desk experience... Helmsman Restaurant staff attentive and great food... Olivia is a gem!...however their housekeeping in guest rooms leaves much to be desired. We ordered room service for breakfast... 2 children, 2 adults.... alerted front desk that one of the beds linens got some food stains... returned to room 5 hours later... beds were made, soiled sheet was still on bed, floor still had crumbs from breakfast room service.... I don't understand how a bed was made with visible food stains, clearly mentioned to front desk prior to our leaving for the day. Perhaps the expectation was too high... I don't sleep on soiled sheets, and food crumbs that are quite visible on a dark tiled floor should've been vacuumed or swept... overall the pool was lovely, lobby welcoming and clean.... but housekeeping is a major part of hospitality.... otherwise I would definitely have rated 5 stars....
Overnattede 2 nætter i marts 2024
Svar fra Front Office Manager den 27. mar. 2024
Dear Phylis, We are delighted to read about your positive experience at Mystic Marriott Hotel & Spa! Thank you for highlighting our beautiful property, excellent front desk service, and attentive staff at the Helmsman Restaurant, especially Olivia. We apologize for any inconvenience caused by the housekeeping oversight and appreciate your feedback. Your satisfaction is our priority, and we hope to welcome you back for an even better stay in the future.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

James

Overnattede 2 nætter i marts 2024
Svar fra Front Office Manager den 10. apr. 2024
Dear James, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Alanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 19. mar. 2024
Dear Alanna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Aaron

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great Customer Service
Overnattede 2 nætter i marts 2024
Svar fra Front Office Manager den 12. mar. 2024
Dear Aaron, Thank you for your excellent review of Mystic Marriott Hotel & Spa. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We look forward to welcoming you back! Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Yoichiro

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 12. mar. 2024
Dear Yoichiro, We appreciate you leaving your kind rating for Mystic Marriott Hotel & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

tracey

Rejste med familie
Synes godt om: Service og personale
This property was nice and clean. I had one issue and it was resolved quickly.
Overnattede 2 nætter i marts 2024
Svar fra Front Office Manager den 12. mar. 2024
Dear Tracey, Thank you for choosing Mystic Marriott Hotel & Spa. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to welcome you back soon for another enjoyable stay.Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Lynn

Synes godt om: Rengøring, service og personale, faciliteter
Spa was great! Room service quick and good quality food.
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 10. mar. 2024
Dear Lynn, Thank you for choosing Mystic Marriott Hotel & Spa. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Vadim, Danbury

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming staff
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 9. mar. 2024
Dear Vadim, Thank you for being our guest at Mystic Marriott Hotel & Spa. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Jodie

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was in good shape , the room was an 8 out of 10 as the bathroom was not thoroughly cleaned . This is our second time there and the first time the bathroom had remnants of the prior people so we are hoping our third visit will not have this issue- Respectfully, Jodie O’Keefe
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 4. mar. 2024
Dear Jodie, Thank you for your feedback on your recent stay at Mystic Marriott Hotel & Spa. We appreciate your return visits and value your comments. Please accept our sincere apologies for any oversight of the bathroom's cleanliness. Rest assured, we take your concerns seriously and are committed to ensuring your next visit surpasses expectations. We look forward to hosting you again for an improved experience.Best regards,Cindy JonesFront Office Manager

6/10 Okay

Shaun

Room service tray was left in hallway for more than 24 hours. Asked staff about it and they didn’t do anything.
Overnattede 2 nætter i februar 2024
Svar fra Front Office Manager den 5. mar. 2024
Dear Shaun, Thank you for sharing your experience at our hotel. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Christiane

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We got this stay at a great rate for a night to go to a show at Mohegan Sun. Great hotel! Friendly staff! Only issue was that pictures suggested there’s a hot tub for guests and the hot tub has since been tiled over, leaving only the pool, which we weren’t particularly interested in. Also — if you dine at the Helmsman restaurant attached to the hotel — don’t expect a mimosa during brunch. Otherwise — a great stay!
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 1. mar. 2024
Dear Christiane, Thank you for choosing Mystic Marriott Hotel & Spa and sharing your experience. Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are thrilled to have earned your high rating. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, receiving positive comments from our guests is always lovely, and we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you, and we hope to see you again soon!Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Deanna

Overnattede 2 nætter i februar 2024
Svar fra Front Office Manager den 20. mar. 2024
Dear Deanna, Thank you for the fabulous rating. We are thrilled we met your expectations for a fantastic stay at Mystic Marriott Hotel & Spa. We hope to have the pleasure of doing so again on your next visit to the area.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

JoAnne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 28. feb. 2024
Dear JoAnne, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Claudia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel and spa was amazing
Overnattede 2 nætter i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Claudia, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay at Mystic Marriott Hotel & Spa. We hope to have the pleasure of doing so again on your next visit to Mystic.Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Mary

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean hotel. Excellent spa and offerings. The only complaint is the noise level. The walls were thin and the television in the room above could be heard as well as anyone in the neighboring rooms or hallway. Would still stay here again.
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Mary, Thank you for being our guest at Mystic Marriott Hotel & Spa. We're thrilled that you found our hotel exceptionally clean during your stay. However, we apologize for the noise from other guests inconveniencing you. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate team members. It was a true pleasure to have you as our guest, and we hope to see you again soon!Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Kyle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Kyle, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Mystic Marriott Hotel & Spa. We look forward to your return and wish you all the best with your future travels.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Albert

Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 25. feb. 2024
Dear Albert, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

6/10 Okay

Gabrielle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Gabrielle, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust.Best regards,Cindy JonesFront Office Manager

8/10 Udmærket

Preston

Rejste med familie
Synes godt om: Rengøring, service og personale
Great experience with family. Indoor pool was perfect for kids. The food however was very expensive and the bed needs some updating. The service was good, and location was perfect.
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 25. feb. 2024
Dear Preston, Thank you for sharing your positive experience at Mystic Marriott Hotel & Spa! We're delighted your family enjoyed the indoor pool, and we appreciate your feedback on our service and convenient location. Your insights about the food prices and the bed are valuable as we continuously strive to enhance our offerings. We hope to welcome you and your family back for another enjoyable stay.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Allyson, PAtchogue

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 23. feb. 2024
Dear Allyson, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Jody

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was nice. Restaurant was pricy
Overnattede 2 nætter i februar 2024
Svar fra Front Office Manager den 20. feb. 2024
Dear Jody, It is a pleasure to read your fantastic review of the Mystic Marriott Hotel & Spa. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit Mystic.Best regards,Cindy JonesFront Office Manager

10/10 Fremragende

Shantanique

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean room. The staff was friendly and helpful. Loved how there’s a restaurant and bar. Enjoyed the pool and etc
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 20. feb. 2024
Dear Shantanique, Thank you for choosing the Mystic Marriott Hotel & Spa for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We hope you will make us your home the next time you are in this area.Best regards,Cindy JonesFront Office Manager