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Anmeldelser af Grand Ion Delemen Hotel

5 out of 5
Grand Ion Delemen Hotel
Jalan Ion Delemen 1, Genting Highlands

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 147 af i alt 492 anmeldelser" "
Bedømmelse på 8 − Udmærket. 169 af i alt 492 anmeldelser" "
Bedømmelse på 6 − Okay. 80 af i alt 492 anmeldelser" "
Bedømmelse på 4 − Dårligt. 54 af i alt 492 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 42 af i alt 492 anmeldelser" "

7,6/10

Rengøring

7,8/10

Service og personale

6,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jenny

Synes godt om: Rengøring
Slidt kæmpehotel
Slidt kæmpehotel som er svært at finde rundt i - meget venlig indtjekning og modtagelse. Hotellet skal finde ud af deres regler - der er ingen samarbejde mellem hotel og restauranter, eller mellem de forskellige kokke! Restaurantens kreditkort aflæser var gået i stykker, men det var vores problem ikke restaurantens!! Ingen vilje til at finde en løsning - det er uprofessionelt!
Overnattede 3 nætter i november 2019
Svar fra Jack Lim den 14. nov. 2019
Dear Jenny, Thank you for your review. I have taken note of your points pertaining to restaurant electronic card machine and restaurant services. I assure you that I have shared this with the concerned department for necessary rectification and improvement to enhance our guests' satisfaction. My sincere apologies for the experience you had did not meet your expectation. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future. Sincerely, Jack Lim General Manager

10/10 Fremragende

Mohammed Rizwanul, Thornlie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nicely located at the top of Genting Highlands. There are some convenient shops at the ground floor if you crave late-night snacks. We stayed on tower 3. Microwave stopped working and in no time, they replaced it as soon as we reported. There are some construction happening closeby, which can be noisy at times, we were so tired that it didn't even bother us at all.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Chia Ling,

Overnattede 1 nat i marts 2024

8/10 Udmærket

Mannan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The room was generously sized and offered ample space. While the balcony provided a pleasant view, unobstructed vistas of the surrounding scenery would enhance the experience. The hotel provided mineral water and hot beverages, and we enjoyed reliable Wi-Fi connectivity. The toilet facilities met our expectations. However, we noted that the carpet in the sofa area was soiled, making it unsuitable for seating. Additionally, the corridors leading to the rooms were not adequately maintained.
Overnattede 2 nætter i april 2024

4/10 Dårligt

Norikazu

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am very unsatisfied with my stay. 1. TV not working! We couldn’t watch any program on the TV 2. Water dripping from the ceiling of the toilet during raining days! I’m not on the top floor how is this happening.. poorly maintained. 3. Very noisy at night with people talking and door squeaking sound! Can’t even have a peaceful sleep. 4. I was looking forward to the exceptional view from the hotel room but the windows were not clean and moldy. 5. Hotel is located few minutes away from Skyavenue and not easy to catch a Grab service. Shouldn’t the hotel give us free shuttle bus instead of charging us? Very inconvenient especially with kids.
Overnattede 3 nætter i marts 2024

2/10 Forfærdeligt

Meyy

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was a construction near to the property and this was not informed in their website and nor the staff feel sorry about it
Overnattede 2 nætter i februar 2024

8/10 Udmærket

LEE YOW

Rejste med familie
Synes godt om: Rengøring, service og personale
Transport rather inconvenient. Room layout is average. Property looks old and room sofa is tear. But the weather and environment are very good.
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Ichikawa

Rejste med familie
Synes ikke om: Service og personale, værelsets komfort
ここを選ぶ必要性がない。
駐車場からホテルのフロントまでの経路が迷路のようになっており、エレベーターを2階乗りついで、建物を2, 3棟経由した。 どういうコンセプトで建てたのか、理解不能。 きっとホテルとしてではなく、分譲物件として建てたのだと思われる。 レストランの選択肢も無いに等しい。 Tower4の15階の部屋に宿泊したが、ベランダの前に建設中の新棟があり、眺望も無いに等しかった。
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Soh

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stay 3 days. No housekeeping for 2 days and rubbish left uncleared . Dirty towels were left in the rooms. Water heater not working for 2 days. When check in to the hotel, floor is dirty. Table top, cupboards and bed frame is very dusty. Likely not cleaned for weeks. Shuttle service always fully booked. Hotel should have catered for more shuttle service during peak season. Directions in the hotel not clear and confusing. From drop off point to reception to check, need to take 2 different lifts and walk across buildings to reach.
Overnattede 3 nætter i december 2023

2/10 Forfærdeligt

EVELYN

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Definitely not a 5 star hotel with bad maintenance
The hotel has bad directory for the main lobby. So misleading directory from Carpark to the receptionist. Need to travel from one tower to another tower. I spent more than 30mins to find the main lobby to check in. Hotel room is bad maintained. Room is dirty and toilet is so dirty. Toilet bowl water leakage. No toilet roll provided upon check in. Definite will not come back again.
Overnattede 1 nat i december 2023

4/10 Dårligt

Eric

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Definitely not a 5 star hotel and the place was dirty. Sheets werent clean and very dusty.
Overnattede 1 nat i november 2023

4/10 Dårligt

Kooi

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I dont like the condition of the hotel and the location of the property. What i like was only the friendliess of the staffs and the manager Hati who unpraded my faulty room to a suite and provided free shuttle bus which was about 15 minutes bus ride to Genting Arena of Star..
Overnattede 3 nætter i november 2023

10/10 Fremragende

monique

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool kitchen food are excellent, my room is spacious and luxury. Sure I will be back
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Ali

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The setup of this property very inconvenient for guests. One lobby for multiple towers. Everytime you need to leave the parking lot you will have to stop by the lobby which is at least 5 min walk from you room's building for them to activate your touch n go in order for you to exit the garage with no charge of fees. The rooms are very dirty with very noticeable dirty bed sheets and pillow covers. We asked to change the room but sadly all the rooms are in the same condition and even much worst. Blood, hair and makeup risdue on the bed sheets. Customer service little to no exsiting. Highly recommend to look somewhere else other than this poorly managed property.

8/10 Udmærket

Jan

Overnattede 1 nat i september 2023

6/10 Okay

Catherine

Overnattede 2 nætter i august 2023

2/10 Forfærdeligt

Anil Kumar, Houston

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very dirty and smells really bad. When complained they sprayed some room freshener which lasted for very short time. It was very disgusting. The room was not cleaned the next day and the phone in the room did not work throughout the stay. Not worth the money and does not qualify as a 2* too.
Overnattede 2 nætter i juli 2023

2/10 Forfærdeligt

Pavel

Overnattede 2 nætter i juni 2023

2/10 Forfærdeligt

Rabinder

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This place is a hassle from the time you entered there first door. I would like to give only 1 star to this hotel. You have to go to different towers to get to your room. If you are travelling with kids, just forget about it. Hotel pool is a mess . Algae all over the place and in the pool. The pool is next to the restaurant which makes me vomit by looking at the food. The pool definitely need chlorine and atleast 24/7 automatic filter. The rooms in the hotel got no privacy, I literally had to get up in the middle of the night to tell my next door neighbour to keep it low. The reception staff got no idea what they are doing, they get confused when 2-3 guests arrive. The rooms were stinky and not cleaned at all. It’s 1 out of 5 from my side.

2/10 Forfærdeligt

Azzam, Jeddah

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Worst stay ever. This should not be called a hotel, I wouldn’t give it a three star even. Guest service never answers calls. We had to change room from old tower 7 to newer tower 4 which was not new as they said. Rooms were small size. Only good thing is the view of the hills of Genting. I would not recommend this place.

6/10 Okay

Ashutosh

Overnattede 1 nat i juni 2023

8/10 Udmærket

YEW BENG

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Average condition
Overnattede 1 nat i maj 2023

8/10 Udmærket

Naomi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, it was good.
Overnattede 1 nat i april 2023

4/10 Dårligt

Chandan

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The hotel stuff was so disappointing and specially breakfast. Looking at our face they refer cheap sagar instead of Kembali. Eventhough we paied 110rm for breakfast. Finally i have to fight with stuff and get the quLity breakfast.
Overnattede 1 nat i februar 2023

2/10 Forfærdeligt

Aik Hong

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room very sm
Overnattede 2 nætter i januar 2023

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hotel condition
The room look old as per before covid. Heater was bad.
Overnattede 3 nætter i januar 2023

6/10 Okay

Xiaochuan

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Ok but not good location

10/10 Fremragende

Amer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad careless room makeup staff
My room should be Deluxe Double Room but they gave me different room but it was still ok. Only the room makeup staff very careless never top up the shampoo & bath soap even the first day of check in, never top up the the 2 daily free drinks too . so I have to call the reception at md night to send shampoo cause I was going take bath , lady send the bottle of shampoo. Cleaning staff never cleaned my tables even the coffee drooping were still there & the food drooping were still on the room service person dont clean the room even did not top up face towels too. Hotel is nice but staff careless. but no shuttle to first world theme park , its only from 2 pm to 7 pm its very inconvenient even guests are paying for it they should provide service from morning till mid night.MY ROOM NUMBER WAS 21610. this kind of staff give bad name to the Hotel.
Overnattede 3 nætter i januar 2023

2/10 Forfærdeligt

Bhupinder, Singapore

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were in Tower 3 for 4 nights. Firstly this hotel is NOT a hotel, its a service apartment...without services. Worst ever experience. Stinky rooms. All bed rooms having fire alarm with LED that disturbs during sleep. Morning you cannot walk thru the corridors as entire area stinks so bad..smells horrible. you have kitchen in the apartment but no plates, no spoons , no forks. if you ask for them you get disposable bins and forks and per member you have to pay MYR5 for 1 plastic fork 1 plastic box and 1 spoon. Cleaning staff forgot to clean the apartment, when asked why they didn't clean their answer was ...we were so busy. Locker in the room never worked, we were at this property for 4 nights and first 3 days we keep calling for locker replacement but no action. Horrible breakfast, you have to shell out MYR60 per person for the same. Won't recommend any one staying in this service appartment that call them selves a HOTEL.

6/10 Okay

Shaik Khaja

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Room quality
2Room has only one toilet. No privacy. All music can be clearly heard. It wasnt nice as rooms are not sound proof. Door make too much cracking sound.
Overnattede 2 nætter i januar 2023

8/10 Udmærket

NAVEEN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022

6/10 Okay

TECK MIN

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring
we are staying The Yanné, Onsen Hotel 9th floor, building corridor very dusty and room full with dust smell, it make us and kid uncomfortable
Overnattede 2 nætter i december 2022

4/10 Dårligt

Guo An

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Check in time is late and first check in room has ammonia smell, only stayed 1 night and requested refund for the the following 2 days, yet to receive the refund though

2/10 Forfærdeligt

JUNWEI

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was such a nightmare to enter a room which looks super rundown. It was nothing compared to the pic on the website. We requested to change a room although it was much better than the first 1 but still the inside lock for the room was spoilt and wifi was down… dont think we will book this ever again

4/10 Dårligt

Thawda

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I had high hopes when I booked since it was a five star hotel. However we had to change the room two times. The first one they gave us is abit dirty, no proper wifi and facing to construction side, so I asked for another room. The staff were friendly and help us change another room with a proper view, however, we couldn't connect wifi at all and it was fiber issue. Base line in that room was so terrible that I couldn't even call reception and I had to use my roaming to call reception to complaint. After another complaints, they did help us change another room with proper view with wifi and the room is cleaner. The first day was horrible to experience that kind of dirty room for five star hotel. Lucky that staff were friendly and helpful

2/10 Forfærdeligt

Qiang

Overnattede 1 nat i december 2022

6/10 Okay

Qiang

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not good.
room is very poor. the window can not be closed in the toilet. renovation very old.
Overnattede 1 nat i december 2022

4/10 Dårligt

Gek Swee

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Cleanliness and transportation of hotel has degraded from previous visit in Dec 2019, just before Covid. Front desk staffs are not well informed of their own amenities as I requested for a massage which they do have at tower 4 as well as an onsen which I would love to try. Only plus side is Concierge at lobby hotel was very friendly and helpful helping us with booking of transport out shopping and moving around from place to place. Hotel used to provide free transportation to first world but not anymore and is chargeable at M$6 each trip which requires advance booking.Hotel cleanliness needs to upgrade as bath robes are damp and toiletries are limited and toilet emits a foul smell n has mould stains on wall. Room curtains are a little mouldy and wasn’t installed properly and have to request hotel services to install them back up properly as the curtains were dropping off the ceiling. Wifi in hotel n room also very lagging. House keeping was called in to clean the room up as hair n dust were in every corner of room but cleaning done was only a touch up service to make up the room with no proper cleaning of bathroom. Room microwave isn’t working and room telephone keeps ringing every half hourly for a sec which was damn annoying Overall stay is a big disappointment if not for the friendly concierge. Expected better hotel services like cleanliness as we booked the largest family suite which cost $1300 for a 3 day 2 night stay.

10/10 Fremragende

Chee Kian

4/10 Dårligt

Chong, Shah Alam

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale, faciliteter
Unpleasant stay
Overnattede 1 nat i december 2022

2/10 Forfærdeligt

Nalinee

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The photos advertised on Expedia need to be updated. The hotel needs a major renovation. This is wrong advertising as the photos shown on the website are nothing compared to what the hotel really look like, old, outdated, poor amenities, breakfast was below standard, no sanitary precaution, so crowded and not cleaned.
Overnattede 1 nat i december 2022

4/10 Dårligt

Mun-Kein

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The road leading to this property is terribly dangerous especially during December foggy period where road lighting is bad and visibility down to almost zero. Its unfortunate as the hotel is actually quite good , nice and clean however the roads there are very dangerous. Best to just stay at Genting resorts instead.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Not 5 star
Hard to justify this as a 5 star property. I thought this was a fairly new property but facilities are quite worn out. Freezing pool which probably explains why no one uses it. Dial 0 for the reception but no one picks up. It's ok overall but sure doesn't feel like 5 star.
Overnattede 2 nætter i december 2022

8/10 Udmærket

andrew

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet, cool and greenery. Unfortunately, construction is still on going, creating unwanted noisy and hazard. paint work is dirty outsie.

8/10 Udmærket

Steve

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Been staying here every times i come Genting. Is a comfortable hotel room stay n hope as time passes, there will have more 24hr food or late night bar around will be good
Overnattede 3 nætter i november 2022

8/10 Udmærket

Andrew

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is not intended to be a hotel. Feels more like an AirBnB. Feels like someone's house. Based on pictures on the net it seems like a fancy luxurious hotel when its actually not. However, still a comfortable stay with good and plenty to choose from breakfast spread. I booked the 1 bedroom Suite and it was like walking into to an under furnished and under-renovated apartment unit.

10/10 Fremragende

KATHARINE WEI QI, Johor Bahru

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Wall of the room is dirty with ants running. Back of sofa is dirty with fungus. Toilet bottle tray holder is broken with calcium deposit. Shower tiles and basin edges are filled with black fungus.
Overnattede 2 nætter i oktober 2022

10/10 Fremragende

Zah Zurainita

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i oktober 2022

8/10 Udmærket

Yong Leng

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
is ok
Overnattede 2 nætter i oktober 2022

8/10 Udmærket

Md NorArif

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2022