Hoteller nær Gensei no Mori-skoven

"Host was extremely hospitable, thoughtful, and friendly. We came around 10 at night after getting lost due to some map reading error and he was helpful in getting our luggage upstairs. Very friendly guy with good sense of humour. Comfortable, clean, and warm abode. We plan on staying here next time we come, god willing."

"We loved the Ryokan experience, staffs were excellent with services, foods were delicious! My husband and I were satisfied with the experience even though it’s pricey, totally worth it!"

"I would definitely stay here again when visiting Hakone. Easy and scenic walk along the lakeside from the bus stop or you can take the complimentary shuttle that runs every 20 minutes. The staff both at the front desk and the Japanese restaurant were very helpful and spoke excellent English - we did not try the French restaurant so no review on that. We were checked in very fast and had our luggage held for a few hours after checkout. Food is average, but you can't beat the convenience and the...

"十国峠は昔から眺めが良かったけど、さらにその上にこんなに良い施設ができているのか知らなかった。 暖かい時期もいいが、秋も夕日が見れて綺麗である。 風が強いので、屋根が可動式の屋根じゃなくて、半分は普通の屋根だったら、音がうるさくなくていいと思う。めっちゃ快適でした。ありがとうございました次はサウナの部屋を行きます"

"The room we got with the private Onsen was big and had a great view"

"全てにおいて最高のサービスでした。家族みんなで行きましたが、お部屋、浴室、アメニティ、飲み物、食べ物、客室からの眺め、カラオケルーム。全部最高でした。毎年家族で行きたいと思いました。"

"This is a Premium high $$$ stay, you will feel very fancy here. The private Onsen is the best I have ever had the pleasure of using (it is 1000% worth the surcharge) The only issues I had with my stay were some inconsistencies with the online posting and the english room instructions they appeared a little out of date (for example they both listed a dinner that was not available for our stay)"

"大人数での宿泊は最高だと思います。 "

"客室、共同スペース、どちらも清潔で掃除が行き届いていました。食事は朝、晩共に、おいしく、器を含めた見た目の美しさも素晴らしい。特筆すべきはスッタフのホスピタリティで、到着から出発まで実にきめ細かいサービスと気遣いに感心しました。　ぜひまた行きたい宿になりました。"

"料理も美味しく、旅館の方の応対も丁寧で、非常に良かったです。"

"The property is really beautiful; gorgeous views, stunning room, and the private onsen is incredible. Absolutely no feedback on the room, grounds, staff, property, etc all amazing! It’s nice that dinner and breakfast are included given that you are quite a walk uphill from Gora and other restaurants. The food is presented in a beautiful setting and the service was wonderful. That being said, the food itself left much to be desired and given the price, we expected it to taste better. "

"The frontdesk staff are polite and helpful. The room is great - spacious, clean and has great amenity. It has a continuously filled and always hot onsen which is super convenient, and we enjoyed it a lot. The breakfast was good in terms of variety and the quality. It is pricy but I don't feel my money is wasted."

"Fantastisk hotel i Hakone med super service minded personale. Beliggenhed fremragende"

"お風呂がとても良かったし、ホテル全体も綺麗にしてした。皆さん親切でとても居心地が良かったです。2日目チェックアウト後も丸一日お風呂も無料で使えて滞在できるのは他にないサービスでとてもありがたいです！"