4/10 Dårligt
Sujivani
Rejste med partner
8. mar. 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
We booked this hotel as this was centrally located in Gdansk, and the best part is that its just beside everything you really need to see and experience.
The downside is that the pool was closed and nobody had informed us about this. Although we were informed about the pool being closed and reopened before our arrival, it remained closed still after our arrival, which really dissappointed us. We then went to the Bar on 5th floor which was really a huge disappointment! If you call that a bar on a 5-star hotel then I really dont know what a real bar is called. It was the tiniest place with a small sofa in a corner, no place for alot of people - seems like this bar is taken care of in the summers when a lot of tourists come to the place with more chairs outside.
Since the pool was able they had given discount vouchers on spa, but we still had to pay extra for thise sessions. I mean come on. If one big facility of the property isnt even available the least that could have been done is maybe a free spa or treatment session since you pay so much money for a hotel and then not getting the whole thing for the price.
Cleaning was good. The service at reception was a bit down. Dont know how to greet properly and we could feel they perhaps didnt like to work ther. It was a bit negative although they did their job.
Overall breakfast was average. The same food both the mornings. we stayed for 2 days.
Just below average I would say.
Sujivani
Overnattede 2 nætter i marts 2024
