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Anmeldelser af Hilton London Gatwick Airport

4 out of 5
Hilton London Gatwick Airport
South Terminal Gatwick Airport, Gatwick, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 772 af i alt 1278 anmeldelser" "
Bedømmelse på 8 − Udmærket. 318 af i alt 1278 anmeldelser" "
Bedømmelse på 6 − Okay. 96 af i alt 1278 anmeldelser" "
Bedømmelse på 4 − Dårligt. 52 af i alt 1278 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1278 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Overnattede 1 nat i december 2023
Svar fra Hilton Gatwick Airport den 5. dec. 2023
Thank you for taking your time to leave us your scores.We are delighted to hear that your stay was to your liking.Kind regards,

10/10 Fremragende

jørgen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Morgenmaden er dyr i forhold til kvaliteten
Overnattede 2 nætter i juni 2023
Svar fra Hilton Gatwick Airport den 6. jun. 2023
Thank you for your feedback! We are happy to hear that your recent stay with us was enjoyable! Looking forward to welcoming you again. Sincerely,

10/10 Fremragende

Thomas Bo

Overnattede 1 nat i april 2023
Svar fra Hilton Gatwick Airport den 10. apr. 2023
Thank you for your feedback! We are very happy to hear your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Sincerely,

10/10 Fremragende

Natascha

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Reception team den 6. mar. 2023
Thank you for your feedback and for the great scores. We hope to welcome you back in the near future. Sincerely,

8/10 Udmærket

Anders

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Direkte adgang til lufthavnen er hotellets fordel
Direkte adgang til lufthavnen er dette hotels fordel. Værelseset er helt i orden, alt virker som det skal og der er pænt og ryddeligt. God plads med sort badeværelse Eneste minus er værelsernes ringe lydisolering. Man kan tydeligt høre naboens TV og samtaler, heldigvis går man normalt i seng samtidig, så det var ikke det store problem.
Overnattede 1 nat i december 2022
Svar fra Hilton Gatwick team den 26. dec. 2022
Thank you for your feedback! We are glad to read that you find the hotel location convenient and that you liked our newly refurbished rooms. However we are sorry if you were not happy with the insulation. All your comments will be reviewed by our Executive Team for future improvements. Kind regards,

8/10 Udmærket

Torben

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint som forventet
Generelt godt og fint med kaffe og te på værelset. Vi savnede vand på flaske, som man som udlænding ofte foretrækker.
Overnattede 1 nat i december 2022
Svar fra Hilton Gatwick Airport den 16. dec. 2022
Thank you for your feedback!We are happy to hear that your recent stay with us was enjoyable.Looking forward to welcoming you soon again.Sincerely,

8/10 Udmærket

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022
Svar fra Reception Team den 14. jul. 2022
Good afternoon, Thank you for staying with us and thank you for your feedback. Looking forward to see you again soon. Kind regards, Reception Team

4/10 Dårligt

leila

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room I had booked had been given to someone else. It was a family room so we could be together. Instead they issued me two rooms with an adjoining door. We waited for a while and didn’t get settled in till after 5pm then once luggage piece was left behind.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Owen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was spacious, clean, and comfortable. The staff was friendly and more than willing to help.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Dan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Very convenient location for an early flight, if you want to get to sleep early, that can be a challenge with noisy neighbours!!!
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 23. maj 2024
Dear Dan,Thank you for sharing your experience. We're glad to hear you found our location convenient for your early flight. We apologize for any disturbance caused by noisy neighbours. We do our best to address noise issues promptly and ensure our guests have a pleasant stay. We hope to welcome you back for a more peaceful visit in the future.

8/10 Udmærket

nael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 24. maj 2024
Dear Nael,Thank you for taking your time to leave us your feedback about your recent stay at Hilton London Gatwick.We are pleased to hear that your stay was to your liking. We look forward to welcoming you back to our hotel in the near future.Kind Regards,

10/10 Fremragende

Olivia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As expected, nice staff, very convenient
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 22. maj 2024
Dear Olivia,Thank you for your feedback! We're glad to hear that your stay met your expectations and that you found our staff nice and the location convenient. We look forward to welcoming you back soon!

10/10 Fremragende

Marisol

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I always feel very welcome and safe at this hotel👍🙌
Overnattede 2 nætter i maj 2024
Svar fra Hilton Gatwick Airport den 22. maj 2024
Dear Marisol,Thank you for your feedback! We're delighted to hear that you always feel welcome and safe during your stays with us. We look forward to hosting you again soon!

10/10 Fremragende

Lynn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel and staff.Thefood was amazing.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 22. maj 2024
Dear Lynn,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our staff and food to be amazing. We look forward to welcoming you back soon.

8/10 Udmærket

Stephen, Iver

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hilton Gatwick was a great overnight option for an early flight departure from Gatwick South Terminal.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 21. maj 2024
Dear Stephen,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Fremragende

Betty

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The closest hotel to Gatwick South terminal, easily walkable to the departures area, through a covered walkway. So convenient for an early morning flight.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 21. maj 2024
Dear Betty,Thank you for taking your time to leave us your feedback.We are pleased to hear that your found your stay convenient.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Fremragende

Christiane, Chambly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 22. maj 2024
Dear Christiane,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great and I especially liked the surrounding airport. Although there was a lack of pickles and could’ve used more pickles
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 20. maj 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

4/10 Dårligt

Rae

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The food in this hotel was very expensive and completely inedible. The condition was not worth the cost nor the star rating. Disappointing.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 20. maj 2024
Thank you for taking the time to share your experience. We thrive to do our best for our guests. Please do not hesitate to get in touch with the Manager on Duty if there is anything that is not to your liking next time you stay with us.We are looking forward to welcoming you back soon.Kind regards,

10/10 Fremragende

Neil de

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Handy for the airport
Overnattede 1 nat i marts 2024
Svar fra Hilton Gatwick Airport den 21. maj 2024
Dear Neil De,Thank you for your feedback! We're glad to hear that your stay met your needs. If you have any further suggestions or requests, please let us know. We hope to welcome you back soon!

10/10 Fremragende

Tara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very easy to get to from the airport
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 19. maj 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 Fremragende

Clare

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great, clean hotel. Access to South terminal. Amazing soft comfortable bed!!!
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 19. maj 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

6/10 Okay

Joanne, Delta

Rejste med partner
Very close to the airport terminals
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 17. maj 2024
Dear JoanneThank you for your feedback.I am really glad to hear that you had pleasant stay with us.We are looking forward to welcoming you back soon.Kind regards,

10/10 Fremragende

Leslie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beds were comfortable. Crab tree products for hair and skin were lovely . The bath was deep with high sides. Surprisingly quiet for an airport location. I felt safe. Was disappointed with the early check in process . I thought 25 pounds a lot to add to the room cost. Still waiting to see what the actual charge for the room is as there looks to be 2 charges on my credit card . Otherwise friendly staff.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 15. maj 2024
Dear Leslie,Thank you for taking your time to leave us your feedback.We are delighted to see the score you have given us. The pre authorisation takes 3-5 working days to release, but I have also forwarded you the final invoice for your reference.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean and convenient.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 15. maj 2024
Dear Helen,Thank you for taking your time to leave us your feedback about your recent stay with us.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Fremragende

Fabayo

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A comfortable stay
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 14. maj 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

8/10 Udmærket

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean airport hotel ideal for an over night stay if you have an early morning flight.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 14. maj 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

10/10 Fremragende

Duncan, Geneva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 14. maj 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 14. maj 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect place to spend the night before transatlantic flight
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 12. maj 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

10/10 Fremragende

Shaida

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel two minutes from the airport. Fantastic and easily commutable. Lovely staff and a nice hotel.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 11. maj 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

8/10 Udmærket

Hilary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 12. maj 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Connected to airport very clean and nice room
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 11. maj 2024
Dear Daniel,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
W
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 11. maj 2024
Dear Kevin,Thank you for taking your time to leave us your feedback.We are delighted to see that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 Udmærket

Colin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient for one night prior to early morning flight. Food and service good. Very comfortable.
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 10. maj 2024
Dear Colin,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient for your overnight stay before your early morning flight. It's great to know that you enjoyed the food, service, and overall comfort of your stay. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Udmærket

Kathryn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The signage was not very good coming off the Nation Express bus had to ask for directions It was fine when coming through the airport terminal
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 19. maj 2024
Thank you for taking a moment to share your experience. We are sorry to hear that the signage provided by the airport were not enough to find us easily. Our Executive team will review your comment and liaise with the airport if needed. We hope to have the opportunity to welcome you back soon. Kind regards.

8/10 Udmærket

michael

Rejste med partner
Need to look into more Gluten & Lactose free options On the evening menu, as my wife had a very limited choice. For a big chain like the Hilton it’s very embarrassing.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 9. maj 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited gluten and lactose-free options on our evening menu. We understand the importance of catering to dietary requirements and will certainly look into expanding our offerings in this regard. Your comments are valuable to us as we continuously strive to improve our services. If you have any specific dietary preferences or requirements for your next visit, please don't hesitate to let us know in advance, and we will do our best to accommodate them. We appreciate your patronage and hope to have the opportunity to welcome you back soon.

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious and high standard of finishes in room. Friendly staff
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 7. maj 2024
Dear Paul;Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton London Gatwick soon.Kind Regards,Hilton London Gatwick

10/10 Fremragende

Dawn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just a short walk to the terminal . Room Very quiet,clean good quality handsoap/ shower products and nice fluffy white towels. Bed comfortable with good bedlinen . Breakfast was super..,really good choice and spotless hygiene..Only let down by poor quality coffee. All staff smiley and welcoming . An excellent start to our holiday.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Team den 6. maj 2024
Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

2/10 Forfærdeligt

Rupa

Rejste med familie
Synes ikke om: Service og personale
At the time of check-in we were asked to pay and since the card machine was not working we paid cash. We were charged for the room again on the card that the room was booked with. When questioned we were given different answers by different people. Waiting for a refund since we were charged twice.
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 4. maj 2024
Dear Rupa,Thank you for taking your time to leave us your feedback.Once again, our sincerest apologies for the double charge. Rest assured that the payment on the VISA card has been refunded this morning. We are very sorry that this has happened.Kind regards,

10/10 Fremragende

peter

Synes godt om: Service og personale, faciliteter
Proximity to terminal
Overnattede 1 nat i maj 2024
Svar fra Hilton Gatwick Airport den 4. maj 2024
Dear Peter,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton Reception team

10/10 Fremragende

SUNIL

Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 22. maj 2024
Dear Sunil,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.

10/10 Fremragende

Asher, St Georges

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was convenient…. Like the airport shuttle. Room was clean and comfortable
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 2. maj 2024
Dear Asher,Thank you for your feedback! We are very happy to hear that your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Sincerely,

8/10 Udmærket

Carole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff are really helpful my stay was very short as I had to leave at 3 am for my flight
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 2. maj 2024
Dear Carole,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Reception team

10/10 Fremragende

Eric

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place to overnight before flyonh
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 29. apr. 2024
Dear Eric,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Fremragende

Robert

Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 18. maj 2024
Dear Robert,Thank you for taking your time to leave us your scores.We are delighted to hear that your stay was to your liking.We look forward to welcoming you to our hotel in the near future.Kind regards,

8/10 Udmærket

Richard, RDtwo Blenheim

Rejste med partner
Room clean and quiet, but a very long walk. No help with suitcases when leaving. Excellent chicken sandwich on room service.
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 26. apr. 2024
Dear Richard,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it. However i am sorry about the long walk and the lack of help.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

10/10 Fremragende

Sarah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stay all the time, staff are lovely Food is good and rooms are great
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 24. apr. 2024
Dear Sarah,Thank you for choosing the Hilton London Gatwick and for taking the time to offer your feedback. We hope to see you again on a future visit to London Gatwick.Kind Regards,Hilton London Gatwick

10/10 Fremragende

Catherine

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for the airport. The staff were helpful in giving me a ground floor room for a very elderly lady. Assistance in the morning were on time.
Overnattede 1 nat i april 2024
Svar fra Hilton Gatwick Airport den 23. apr. 2024
Dear Catherine,Thank you for your feedback and the 5* scores! We hope to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 Udmærket

Michael, Peyia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good-sized room. Pleasant service. Walkable to South Terminal and shuttle to North Terminal.
Overnattede 1 nat i januar 2024
Svar fra Hilton Gatwick Airport den 23. apr. 2024
Dear Michael,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport