Galoúni Strand

Serious security concerns and disappointing stay Unfortunately, our stay was very disappointing. We did not expect luxury, but we do expect basic service, professionalism and security. At check-in we received no information about the hotel, breakfast or facilities, and no help with luggage despite there being no elevator. Our biggest concern was security. Our key card opened another guest’s room, and the manager told us it could open all doors. Instead of taking our concern seriously, he became angry and questioned why we had entered the room. When we called reception for help with a taxi, manager told us, “What am I supposed to do about it?” and hang up. Housekeeping was also poor. We requested cleaning correctly, yet our room was not cleaned. When we complained, a housekeeper accused us of lying. Eventually they only changed the bedding and vacuumed. We also repeatedly received only one clean towel despite being two guests. The room and bed are very small and some sockets did not work at times. Breakfast had a lot of pork, so options are limited if you eat halal. The hotel is far from Rhodes Town. We waited 1.5–4 hours for taxis, and sometimes they never arrived. A car is strongly recommended. Positives: beautiful surroundings, nice view, comfortable quality sunbeds and two very kind female staff members. Due especially to the security and service issues (mainly the manager) we would not stay again. The two stars is for the kind female staff.