Hoteller nær Fort Eustis

"Got bedbugs. Room smelled terrible. Big stains in the carpet"

"Everything except for the staff and bed is horrible. I stepped on a bug in the middle of the night when I used the bathroom. I guess that's what we get for what we pay for."

"Excellent stay! AC was very cold especially considering temps were near 100! Room was very clean, comfortable beds and pillows. We had a very good stay!"

"The property was dirty… under the bed had trash, the blinds were coated in dirt, the bathroom definitely needs upgraded as well. The shower dripped the entire time."

"I booked a3 night stay 2 nights we had a storm and no electricity with no compensation no back up generators nothing just in dark until you weren’t.. the door locked on the handle but no other safety features the door had crackers you could see outside you get what you pay for."

"Had a lady help me find my room which was nice. Our room was decent, no bugs or anything suspicious. Only problem was some dried pee stains on the floor of the toilet. For a last minute booking, this was good. Area felt safe too compared to others I’ve been too."

"The staff allowed us to drop our luggage off before check-in so we could go off to do other things and that was nice. The mattress was fairly comfortable and the air conditioning worked fine. Otherwise it was an unpleasant experience. The room was dark and dingy. The furnishings were worn out…the easy chair had stained fabric, the bed sheet had a hole in it, and the handle on the folding door to the bath was missing. The TV produced a message stating that the streaming contract was expired so...

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"5 words Dirty , and another 7 roaches"

"I think they can repave the parking lot and spruce up the outside along with the lobby. It doesn’t look to appealing.Need hospitality to throughly clean rooms. They left used towels in our room. Staff were friendly. The breakfast could be better and the elevators need work."

"Only for the desperate."

"Never again! I arrived to a trash strewn parking lot. Sitting area adjacent to filthy front door was disgusting. Dirt. Trash and cigarette butts on the ground. Worn, dirty mat at entrance. Long check-in process. Stained, dirty carpets in corridors, elevator and room. Room door propped open with heavy desk. No towels or washcloths. Interior parts of fridge displaced or missing. FILTH on surface beside fridge. Hair in fridge. No lid or plastic bag for ice bucket. Glass tray missing from...

"No morning coffee"

"Some of the surfaces in our room were sticky and there was a dirty washcloth hanging over the shower rod when we entererd. Cigarette butts littered the ground around the stairs and room entrances. The location is very convenient to Colonial Williamsburg, restaurants, and other attractions, and the staff members were responsive and helpful, but overall the facilities are worn and rather dingy. The parking was generous and it was very easy to get a parking space convenient to our room. The free...

"Staff, as always try their best. Unfortunately this property needs a lot of maintenance and it is long overdue for some new towels, sheets, comforters and some renovations. Understanding this is the Key West Inn and we were not expecting 5-star service or facilities, dingy towels/sheets take you back a little bit. Additionally, they advertise that breakfast is included, we did not get breakfast, we rang the bell several times and no one answered, when they finally answered, breakfast was not...

"Good A/C, No continental breakfast as advertised, no coffee pot in room. had to go to 7-11 down street for coffee. Pool water was Green and dirty. Mold in the bath tub. On the good side. A/C was awesome, bed was very comfortable. Room amenities were clean and in good working order , refrigerator, microwave, 50" TV. Not my best Windom stay."

"Floor need carpet"

"Door needs repair to be more secure. Humidity in the room was really bad. Staff was exceptionally professional and nice!"

"The front desk worker was very rude!! They do a no refund policy to force you to pay all of there hidden fees. I booked a smoking room online to get there and be told “from her end it saids nonsmoking” so I would have to pay them a 50$ deposit or pay them a extra 25$ to get it switched to a smoking room even though I booked a smoking room so I basically paid 93 dollars for a room that was suppose to be 68$. They also have a 1$ deposit for room keys. The microwave and fridge was dirty. Someone...