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Anmeldelser af Hotel Roma

4 out of 5
Hotel Roma
Piazza Santa Maria Novella 8, Florence, FI

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 243 af i alt 495 anmeldelser" "
Bedømmelse på 8 − Udmærket. 170 af i alt 495 anmeldelser" "
Bedømmelse på 6 − Okay. 56 af i alt 495 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 495 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 495 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Anne-Sofie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super centralt, god service men lidt tam morgenmad
Meget hjælpsomt og imødekommende personale! Hotellet er centralt beliggende i gåafstand til seværdigheder og gode spisesteder. Morgenmaden var lidt kedeligt uden det store udvalg.
Overnattede 1 nat i juli 2018

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale

6/10 Okay

Gianluca

Overnattede 2 nætter i maj 2024

6/10 Okay

Francisco

Overnattede 3 nætter i april 2024
Svar fra Benedetta - Reception Dpt. den 19. maj 2024
We thank you for your review !

10/10 Fremragende

Ricardo Alvarado

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent localization accessible to train station, good service and excellent staff.
Overnattede 2 nætter i april 2024
Svar fra concierge den 23. apr. 2024
thank you, hope to see you again

10/10 Fremragende

Irma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thanks
Overnattede 2 nætter i april 2024
Svar fra concierge den 23. apr. 2024
thanks to you

10/10 Fremragende

ILIANA CECILIA ROJO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ubicación excelente
Overnattede 4 nætter i februar 2024
Svar fra Benedetta - Reception Dpt. den 8. mar. 2024
Muchas gracias por su resena !

10/10 Fremragende

Lora

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I visited Florence with my small 5.5 kg dog. The hotel staff and entire city were so dog-friendly! Amazing staff!
Overnattede 4 nætter i februar 2024
Svar fra concierge den 7. mar. 2024
thanks a lot for your kind revaluation and pleased to welcome you in the next future, we are

8/10 Udmærket

Chiara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel in posizione centralissima, personale gentile
Overnattede 1 nat i februar 2024
Svar fra Benedetta - Reception Dpt. den 29. feb. 2024
ok grazie per il messaggio

8/10 Udmærket

Vittoria

Overnattede 1 nat i februar 2024
Svar fra Benedetta - Reception Dpt. den 14. feb. 2024
We thank you for your very nice review!

8/10 Udmærket

Alessandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ottima posizione
Overnattede 2 nætter i februar 2024
Svar fra Benedetta - Reception Dpt. den 14. feb. 2024
We thank you for your very nice review !

6/10 Okay

Michael

Overnattede 3 nætter i februar 2024
Svar fra Benedetta - Reception Dpt. den 14. feb. 2024
We thank you for your nice review !

10/10 Fremragende

leonardo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Benedetta - Reception Dpt. den 7. feb. 2024
Buonasera,We thank you for your very nice review !We hope to meet you again soon !

10/10 Fremragende

June

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and beautiful
The people at the front desk were sweet and friendly. Room was very clean. Would stay there again.
Minibar TV and desk
Two twins option
Bathroom
Bathroom
Overnattede 5 nætter i november 2023

4/10 Dårligt

Christine

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
This place was TERRIBLE - Dogs barking all night and staff refused to call police. Front desk staff was super rude with Lucci throwing the keys at me instead of handing them over. Do not stay here.
Overnattede 2 nætter i november 2023

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Florence is nice, hotel needs improvement.
Pros: Centrally located. Good maid service. Morning staff was very helpfull. Cons: Very warm room. Informed front desk. We were told to open the windows because the AC was closed. Unfortunately, it was noisy and a swarm of mosquitos entered and stung us continously. Pillows were very unconfortably thin and hard. We asked for more pillows but were told to use the ones in the closet, which were also very bad.
Overnattede 3 nætter i oktober 2023
Svar fra Benedetta - Reception den 25. nov. 2023
We are really sorry about that !As we explained, in November usually it is very cold and for that air condition is off. The same for the mosquitos, it is very strange that there are mosquitos in this period, but the temperature was very strange.We hope to meet you again and maybe it will be better that this stay !

2/10 Forfærdeligt

Caroline

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve stayed at many hotels across Italy and spent good money on this one because of the rating. Dirty with extremely uncomfortable mattresses. My VIP was a beautiful bottle of wine with two disgustingly dirty wine glasses. Location is 10/10 but the hotel my sister stayed at down the street was clean and much better and cheaper.
Overnattede 2 nætter i oktober 2023
Svar fra Benedetta - Reception Dpt. den 29. okt. 2023
Buonasera,We are really sorry about that !Why you didn't ask us to change your room or at lest the glasses?Usually it doesn't happens, so we are really shocked about that and we will speak with our staff.We hope that you will give us a second chance in the future!Best regards,

10/10 Fremragende

Chang Su

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Benedetta - Reception Dpt. den 22. okt. 2023
Thank you for your very nice review!

8/10 Udmærket

Joan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Near train Santa maria Novella station. Walking distance to EVERYTHING in Florence. Nice safe area.
Overnattede 3 nætter i oktober 2023
Svar fra Benedetta - Reception Dpt. den 8. okt. 2023
We thank you for your very nice review!

10/10 Fremragende

Debra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in top location. So close to train station and beautiful piazza ! Lots of food options near and close to all the sights of Florence! Wish we had a few nights more to enjoy the area.
Overnattede 1 nat i september 2023
Svar fra Benedetta - Reception Dpt. den 1. okt. 2023
Buonasera,Thanks for your very nice review!

8/10 Udmærket

Danielle

Synes godt om: Rengøring, service og personale, værelsets komfort
Read the fine print ;)
I believe some of the one star reviews are from a mismatched expectation and experience, due largely to the hotel advertising rooms that don’t match all of their offerings. Hopefully the hotel clarifies their room differences so guests will not be disappointed by the rooms, as personally I wouldn’t have paid the premium price here to stay in a classic room. I’ll try to share all my facts so that if you book you can best prepare for a great stay . Very cordial and polite staff who do their best to accommodate you, but you may be very unhappy if you end up booked in a nonrenovated room and there is no chance to change. It is important to know that the majority of photos (hardwood floors, white comforters, walk in showers) are of their newly renovated “modern” rooms, but you may land in a “classic” room instead. I recommend contacting the hotel in advance to confirm room assignment if this matters to you. The classic rooms are not renovated- tubs, carpet, yellow covers. We were initially checked into a “classic” and the ac did not work well to control the humidity. when I realized at 1130 pm there was NO blanket, the gentleman manning the front desk empathized with me but could not (would not?) leave his post to get a blanket. Between the damp, the cold, and the carpet, we woke up with runny noses and allergies. I look for hotels with hard floors for this reason. In the morning the staff was quick to move us into a modern room. These have the hardwood floors, thin down coverl
Overnattede 3 nætter i september 2023
Svar fra Benedetta - Reception Dpt. den 16. sep. 2023
We thank you for your review and for the suggestions!

10/10 Fremragende

Gohar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, good walking distance to the train station, Uffizi galery, Academia and many other attractions and restaurants. I would stay there again, the ambiance is very stylish!
Overnattede 1 nat i august 2023
Svar fra Benedetta - Reception Dpt. den 20. aug. 2023
We thank you for your very nice review!

8/10 Udmærket

MASSIMO

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Not many options - every restaurant was the exact same
Overnattede 3 nætter i august 2023
Svar fra Benedetta - Reception Dpt. den 19. aug. 2023
Buonasera,We are really sorry that you didn't like the restaurants close by us!We hope to meet you again and we will suggest you some others!

8/10 Udmærket

Wendell

Overnattede 3 nætter i august 2023
Svar fra Benedetta - Reception Dpt. den 16. sep. 2023
Thank you for your review!

10/10 Fremragende

Kashif

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property
Overnattede 2 nætter i august 2023
Svar fra Benedetta - Reception Dpt. den 11. aug. 2023
ok thanks for yr messagge

10/10 Fremragende

Fuming

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Overnattede 2 nætter i juli 2023
Svar fra Benedetta - Reception Dpt. den 21. jul. 2023
Thank you!

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2023
Svar fra Benedetta - Reception Dpt. den 9. jul. 2023
Thank you!

2/10 Forfærdeligt

Rina

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Great location in piazza novella, close to the train station. The rooms were spacious, the hotel was dated but beautiful. The only complaint we have was the AC in our room and throughout the hotel. The air was stagnant and muggy. Overall, Florence was beautiful!!
Overnattede 2 nætter i juni 2023
Svar fra Benedetta - Reception Dpt. den 9. jul. 2023
We are really sorry about the AC that was not working very well in you room.Anyway, we hope to meet you again in our hotel !

10/10 Fremragende

Adriana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are very welcoming and go above and beyond to help you out!! I appreciate that very much!
Overnattede 1 nat i juni 2023
Svar fra Benedetta - Reception Dpt. den 21. jun. 2023
Buonasera,We thank you for your very nice review!We hope to meet you again soon !

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything you can want in Florence
Great place, fantastic location, wonderful staff. If you’re looking, pick this hotel. You won’t be disappointed
Overnattede 5 nætter i maj 2023
Svar fra Benedetta - Reception Dpt. den 6. jun. 2023
We thank you for your very nice review! It has been a pleasure to meet you !

10/10 Fremragende

Wima

Synes godt om: Rengøring
Overnattede 1 nat i maj 2023
Svar fra Benedetta - Reception Dpt. den 6. jun. 2023
We thank you a lot for your very nice review!

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i maj 2023
Svar fra Benedetta - Reception Dpt. den 10. maj 2023
Thank you for your review!

8/10 Udmærket

Humberto

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Hotel Roma is located in a really good spot of Florence if you don't plan on staying in the city very long. I was right next to a lot of public transportation, attractions, and everything was within walking distance. The desk staff was really good, the ladies helped my wife and I find a place to dine for the night as well as make reservations for us. All of the recommendations were great and really made our trip better. However, the beds were relatively hard, and uncomfortable, there was no air conditioning for the most part or the air circulation was poor. We had to open the windows up at night to let some cool air in, we were traveling in April so not really during the hotter months. We also could hear a lot of the noise coming from the streets. Overall, the experience at Hotel Roma was good and the only thing that really prevented me from giving this place a better review were the two hard beds.
Svar fra Benedetta - Reception Dpt. den 26. apr. 2023
Buonasera,Thank you for your review!We will take a note about the problem of the beds, we thank you also for this!We hope to see you soon again!

10/10 Fremragende

Kimberly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quirky charm, great service!
We had to arrive in Florence a day early unexpectedly and were lucky to get a last-minute booking at the Roma. Everyone at the hotel was great. In particular, Benedetta at the front desk assisted us via messaging (through hotels.com) and was super helpful when we arrived. We had a recently remodeled room that kind of mixed traditional and mid-century decor; a nice change from what chain hotels are doing now! Very comfortable and the bathroom was well-supplied. Really, the whole place has a quirky charm that we liked. We already had nights booked elsewhere, but the Roma would be a fine place to stay if you want to be on the Piazza Santa Maria Novella, near the train station.
Overnattede 1 nat i april 2023
Svar fra Benedetta - Reception Dpt. den 20. apr. 2023
Buonasera,Thank you for your very nice review!It was a big pleasure also for me to meet you and I'm always very happy when our guests are satisfied about me and my job !We hope to meet you again soon!

6/10 Okay

Rosina

Rejste med familie
Overnattede 3 nætter i marts 2023
Svar fra Benedetta -Reception den 7. apr. 2023
Buonasera,We thank you for your review!

10/10 Fremragende

Nicky, Dublin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, quiet and comfortable within walking distance of the major attractions in Florence. Staff was super friendly and breakfast was excellent with a large selection. Would stay again.
Overnattede 2 nætter i marts 2023
Svar fra Benedetta -Reception den 7. apr. 2023
Buonasera, Thank you for your very nice review and we hope to meet you again very soon !

2/10 Forfærdeligt

Sina

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
What vip benefits , the hotel was not cleaned at all. The carpet on the floor was really dirty.
Overnattede 1 nat i marts 2023
Svar fra The reception Dpt. den 10. mar. 2023
Buonasera,We are really sorry about that, usually we are very attentive about the cleanliness of our rooms.Did you speak about that to the reception?

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy with stay
Comfortable and clean
Overnattede 2 nætter i februar 2023
Svar fra Benedetta -Reception den 25. feb. 2023
Thank you for your review!

4/10 Dårligt

Frances

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring
The management changed our rooms But wanted us to Pay the higher price fir our down graded rooms
Overnattede 2 nætter i december 2022
Svar fra Benedetta - Reception den 27. dec. 2022
Buonasera,We are really sorry about this misunderstanding.We will speak with our manager about that.Best regards,

10/10 Fremragende

Evelyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, good location, staff are accomodating. Near to train station and shops. Highly recommended and will stay again .
Overnattede 3 nætter i november 2022
Svar fra Benedetta - Reception den 13. nov. 2022
We thank you for your wonderful review !We hope to meet you again soon !

10/10 Fremragende

Julie Ann

Rejste i en gruppe
Very clean, good service and staffs
Overnattede 1 nat i november 2022
Svar fra Benedetta - Reception den 13. nov. 2022
We thank you for your very nice review!We hope to meet you again in our hotel as soon as possible!

10/10 Fremragende

Julie Ann

Overnattede 1 nat i november 2022

10/10 Fremragende

thomas, Chicago

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location close to railway station. Front staff are super very polite and helpful
Overnattede 2 nætter i oktober 2022
Svar fra Benedetta - Reception den 29. okt. 2022
Buonasera,We thank you for your very nice review !We hope to meet you again soon!

10/10 Fremragende

Kimberly

Overnattede 2 nætter i september 2022

6/10 Okay

Mimi, Kent

Rejste med partner
Synes godt om: Service og personale
Okay hotel stay but in a great location. Not too far from the train station and its in Piazza Santa Maria Novella, which makes it walk able to lots of places. The room was anything like the first main picture that you see on the third party booking site. Checked in exactly at the check in time was given a room that is on the first floor. When we entered it felt very claustrophobic and had a window that looks out to maybe another room or storage area. We asked to be moved to another room and the receptionist advised us that is their updated room but can put us into a older room, which was fine by us. She was apologetic and nice. Room on the third floor looks very outdated two uncomfortable twin beds pushed together, bedding was rough and scratchy, pillow is very deflated. The shower stall is tiny even for me (I am 5'1) and the shower stall doors does not completely close and/or seal leaving water all other the bathroom floor. There are mold in some area of the carpet. Breakfast is okay..nothing that stands out... Note: when you leave your hotel room, you give the front desk your key for safe keeping (key is very heavy)
Overnattede 3 nætter i september 2022
Svar fra Benedetta - Reception den 27. sep. 2022
Buonasera,We are sorry that your stay was not good !We hope to meet you again and we will do our best to change your idea.

4/10 Dårligt

Katherine

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Noise from other travelers was s problem. No staff on duty after 5.
Overnattede 2 nætter i september 2022
Svar fra Benedetta - Reception den 27. sep. 2022
Buonasera,We are really sorry that your stay was not good.What's happened ? Our staff is on duty all day and all night and we are always ready to help our guests at any time.We hope to see you again and we will do our best to change your idea !

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was a 10 minute walk from the train station situated in the square. Clean, comfortable with a very attentive staff. Look no further. Excellent value for the money.
Overnattede 2 nætter i september 2022
Svar fra Benedetta - Reception den 8. okt. 2022
Buonasera,We thank you for your very nice review!

8/10 Udmærket

Tyler

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for the duomo and surrounding sites.
Overnattede 1 nat i september 2022
Svar fra Benedetta - Reception den 27. sep. 2022
thank you!

10/10 Fremragende

Eric E

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Outstanding
Amazing. Clean, welcoming and warm staff, fresh, excellent location.
Overnattede 2 nætter i august 2022
Svar fra Benedetta - Reception den 27. sep. 2022
We thank you for your beautiful review!

10/10 Fremragende

Lauren, miami

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel Roma is the best, excellent service and friendly
Overnattede 1 nat i august 2022
Svar fra Benedetta - Reception den 14. aug. 2022
Buonasera, Thank you for your wonderful review! We hope to meet you soon again !