2 udendørs pools, liggestole

Anmeldelser af Sugar Beach Mauritius

5 out of 5
Sugar Beach Mauritius
Wolmar, Flic-en-Flac

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 178 af i alt 291 anmeldelser" "
Bedømmelse på 8 − Udmærket. 74 af i alt 291 anmeldelser" "
Bedømmelse på 6 − Okay. 21 af i alt 291 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 291 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 291 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

9,0/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Kirsten

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel so so beach
Helpful personel, beautiful hotel and grounds. Nice beach but very disappointing that we couldn’t really swim and bathe in the ocean because there were only 50 cm of depth and so many pieces of coral that you risk cutting yourself if you don’t wear shoes. There were also a lot of seaweed. We ended up swimming in the pool and not at all in the sea. The pool are is nice and there is a nice bar. They play semi loud lounge music the whole time and the pool cleaning system is making disturbing noices all around the pool.if you want a relaxing quit pool there is quiet pool a bit further away from the main pool. There is some vet mice and active people organizing volleyball, pool basketballl, waterpolo etc everyday for free by the pool. Very fun and nice activities. For a small sum one can book the outdoor paddle court and the tennis courts. That was very fun too. The air conditioning sights are spread on a few sights outside the hotelroom buildings and they are very noicy, but you can’t hear them when you close the door to the room. It does take away a bit from the idyllic natural sounds of the tropics when you walk outside though. All in all we thought the hotel was vey nice and worth the visit but the beach was not adequate. Next time we would choose to stay on a hotel resort on the northern part of the island where the beaches are better.
Overnattede 7 nætter i februar 2023
Svar fra JMM den 21. feb. 2023
Dear Kirsten,Thank you very much for taking time to send us your valuable feedback.We are all delighted reading that you had a great time on this particular holidayWe look forward for another opportunity to host you again for another pleasurable holiday.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great hotel and super staff. Poolbar and restaurant too expensive.
Overnattede 9 nætter i januar 2019
Svar fra NDChalain den 28. jan. 2019
Dear Martin, Thank you for you recent stay in Sugar Beach and the rating you left for us. We are very pleased to read your appreciation and look forward to welcome you once more in a near future. Best regards,

10/10 Fremragende

Madelene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our stay was really good, we got good service from the start and our room was comfortable. The buffet was good with different options everyday to choose from. We would highly recommend this place.
Overnattede 4 nætter i februar 2018

8/10 Udmærket

Tobias, København

Synes godt om: Rengøring, service og personale, værelsets komfort
Flot hotel med god mad
Helt igennem et rigtig godt hotel. Der er alt hvad der skal være. Faciliteterne er meget gode, og hvis man vil er der hele tiden noget at lave. Det eneste vi kan sige dårligt om hotellet, er poolen. Vi blev desværre alle syge på grund af hotellets pool. Vi fik hele familien svamp i ørerne, og måtte komme i behandling. Det var desværre meget smertefuldt. Derud over kløede vores hovedbunde meget, men stoppede da vi flyttede hotel. Det gode i den historie er at de har deres egen sygeplejerske ansat, og hun sagde til os at det var fra poolen, men hun havde medicinen klar. Lidt ærgerligt at være på Mauritius og så ikke kunne bade. Men alt andet er perfekt.
Svar fra Sugar Beach Team den 9. mar. 2016
It was a pleasure of having you staying with us at Sugar Beach Resort and I would like to thank you for taking the time to share your nice experience. I am very happy to read that you have appreciated the excellent service offered to you by our dedicated staff. Rest assured that our team member will be made aware of your positive comments. I am saddened to read that your family and yourself got sick with the water at the pool. I will personally share this information to our management level to look into the matter. Once again thank you for your comments and look forward to welcoming you soon to our sweet colonial resort. Best Regards, Sugar Beach Team

10/10 Fremragende

Pierre DA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 11 nætter i maj 2024

10/10 Fremragende

George, Bicester

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel with great facilities and easy acces !
Overnattede 5 nætter i april 2024

10/10 Fremragende

Jennifer

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stunning beachfront hotel, with calm clear waters. Service was generally excellent and the food/drinks were good on the all inclusive plan. Beautiful sunsets!
Overnattede 8 nætter i april 2024

10/10 Fremragende

FABRICE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
(Les ) Magnifique complexe, tout confort, au calme, piscine, plage en accès directe équipés de relax, serviettes de qualités et à disposition. Parc très bien entretenu, 1 restaurant principal plats aux choix, buffet de qualité et 2 autres restaurants Mauricien et Italien. SPA Magnifique et soins variés. Équipements sportifs au top, idem pour la salle cardio et salle musculation. Personnel très sympathique et très accueillant, toujours souriant. (Les -) Une fréquentation importante qui peut malheureusement désorganiser le service de restauration.
Overnattede 9 nætter i marts 2024

10/10 Fremragende

latifa

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Deborah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful resort with lush gardens and amazing beach. I hope to be back one day

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i december 2023

2/10 Forfærdeligt

ws

Overnattede 5 nætter i december 2023

10/10 Fremragende

Jean Noel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent emplacement service très attentionné Site magnifique
Overnattede 14 nætter i november 2023
Svar fra Jean-Marc Ma-Poon den 15. dec. 2023
Cher Jean Noel,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur cette plateforme.Nous sommes ravis d'apprendre que vous avez passé d'agréables moments avec nous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Sincerement,Jean-Marc Ma-PoonDirecteur général

10/10 Fremragende

Chitrunjun

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good service, friendly staff, choice of food at the restaurant. Good facilities at the gym and the swimming pool.
Overnattede 8 nætter i november 2023
Svar fra Jean-Marc Ma-Poon den 4. dec. 2023
Dear Chitrunjun, Thank you for choosing our hotel for your recent stay. We are thrilled to hear that we exceeded your expectations and that you had a five-star experience. It means a lot to us to know that our efforts in providing exceptional service have been recognized.We hope to welcome you back soon! Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 Okay

Juraj

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Joseph

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff. Nice and clean. Beautiful pools. The buffet was abundant and very well presented.
Overnattede 5 nætter i september 2023

8/10 Udmærket

Melina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Schönes Hotel in top Lage. Von der Essensauswahl und den Themenbuffets waren wir nicht so begeistert. Im Zimmer hat es immer wieder nach Ablauf gerochen. Aber wir haben uns sehr gefreut dass wir ein Zimmerupgrade bekommen haben.
Overnattede 5 nætter i september 2023
Svar fra Jean-Marc Ma-Poon den 21. sep. 2023
Dear Melina,Thank you for taking the time to review us on this platform.We are delighted to learn through your rating that you have had enjoyable moments with us.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Graeme

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 9 nætter i september 2023
Svar fra Jean-Marc Ma-Poon den 21. sep. 2023
Dear Graeme,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i august 2023
Svar fra Jean-Marc Ma-Poon den 21. sep. 2023
Dear Michael,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

4/10 Dårligt

Sophiane

Overnattede 4 nætter i juli 2023

8/10 Udmærket

Patrick

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Servicequalität kann deutlich gesteigert werden
Es war der zweite Aufenthalt in Sugar Beach und leider war er nicht so gut wie der erste. Meiner Meinung nach gab es viel zu wenig Personal in den Restaurants, was zu langen Wartezeiten für uns Gäste führte. Außerdem war der Kinderclub schlecht organisiert und das angekündigte Programm wurde nie wie angekündigt eingehalten. Die Anlage und Infrastruktur des Sugar Beach ist einfach traumhaft und in einem sehr guten Zustand, was ein großer Pluspunkt ist. Schade, dass der Service bei unserem zweiten Aufenthalt in diesem Jahr (erster Aufenthalt im Januar 2023) so merklich nachgelassen hat.
Overnattede 10 nætter i juli 2023
Svar fra Jean-Marc Ma-Poon den 25. jul. 2023
Dear Patrick,Thank you for sending your valuable feedback.It was a pleasure welcoming you back to the resort.I personally appreciate your esteemed feedback towards the facilities offered and I have taken notes of the area of improvement you raised and will work with my team to enhance our level service standards.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Adam

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Outstanding stay
Outstanding staff and customer service - incredibly attentive and accommodating and always willing to go beyond expectations to make your experience special. Hugely grateful for a wonderful stay. The chefs and food were also absolutely brilliant.
Overnattede 7 nætter i maj 2023
Svar fra Jean-Marc Ma-Poon den 8. jun. 2023
Dear Adam,Thank you very much for taking the time to send us your valuable feedback.It was a real pleasure hosting you in our resort and learning that you have enjoyed nice moments for your holidays.We look forward for another opportunity to host you again for another holiday. Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Grace

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent service
Not only the hotel is beautiful, the staff were all friendly and welcoming. I love it here. I felt like a secret home. I wish I stayed longer.
Overnattede 2 nætter i maj 2023
Svar fra Jean-Marc Ma-Poon den 31. maj 2023
Dear Grace,Thank you for such a wonderful contribution shared on this platform.At Sugar Beach, we strive to offer the best experiences to our guests and we are happy to learn that our efforts had reflected on your recent visit.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Frank

Overnattede 10 nætter i april 2023
Svar fra JMM den 19. apr. 2023
Dear Frank,Thank you for having taken the time to review us after your stay.Your rating shows that you have enjoyed your holiday with us.The entire team and I look forward to welcoming you again in a near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the design of the hotel. Low level buildings spread out along the beach front. A lot of guests however felt more like a boutique than a large resort. Location on the west coast was ideal for watching the sunset. Lots of birds and fruit bats, on a clear night you can see the stars so clear and bright. The room design was modern and stylish and had everything you need. TV not many English channels. Would have been good to cast iPad but couldn’t get it working. Staff were overall very good and attentive.often asking us if we were happy with everything at the hotel A la carte restaurants were very good however half board credit doesn’t go very far towards bill. Buffet had a good selection however we felt the overall standard could have been better. Would have been good to have a set a la carte menu at the main restaurant at breakfast and dinner. Would also be a benefit to use half board at lunchtime if you wanted to eat out in the evening. Citronella and Buddha beach had very good food and service. The sister hotel, La Pirogue Magenta especially good. Used most of the facilities at the hotel. Gym well equipped and staff all very helpful. Spa also very nice. Massages very good. Used the tennis courts however disappointed at having to pay to rent rackets and balls £10 per session. My partner played golf at both tamirina and ile aux Cerfs. No green fees was great however buggy and golf club rental coming to £100 ish. Entertainment very good.
Overnattede 12 nætter i april 2023
Svar fra JMM den 19. apr. 2023
Dear Jonathan,Thank you for the very encouraging feedback left after your recent stay.We are delighted to go through your comments and learn your appreciation of our various facilities offered. I reassure you that we have noted your point on the half board and look to brainstorm around it with my team.We do look for another opportunity to welcome you.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Bobby

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely location, and from what I saw the best beach front by far. The hotel has good excursions and you can book them in at the front with your own taxi to take you and wait for as long as you need. The Three restaurants are brilliant, offering a wide range of food, and what’s a resort without a breakfast, lunch and dinner buffet. A good range of foods in the buffets which changed daily. Staff always on hand for anything you need, and overall for me the best place to stay when In Mauritius.
Overnattede 7 nætter i marts 2023
Svar fra JMM den 7. apr. 2023
Dear Bobby,Thank you for having taken the time to review us after your recent stay.It is pleasant to learn that you have enjoyed our resort with its wide range of facilities.The whole team looks forward to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

PHILIPPE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bel emplacement, très belle vue, plage parfaitement entretenue, nourriture de qualité, personnel très aimable
Overnattede 7 nætter i marts 2023
Svar fra JMM den 7. apr. 2023
Cher Philippe,Nous vous remercions d'avoir choisi Sugar Beach pour vos vacances à l'île Maurice et nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous.Nous nous réjouissons d'ores et déjà de vous accueillir à nouveau prochainement.Sincérement,Jean-Marc Ma-PoonDirecteur Général

10/10 Fremragende

Tomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2023
Svar fra JMM den 7. apr. 2023
Dear Tomas,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to learn with your awesome rating, that you have enjoyed your stay with us..We do look forward to welcoming back again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Helen

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Another great stay at Sugar Beach. This is some of the best service I've received in Mauritius. I'm sure everyone is mandated to smile and say 'bonjour' to guests, but beneath that corporate exterior are genuinely friendly, funny, attentive people. I had real conversations and felt very well looked after. Standouts included Reshma on reception, the door guys, Bianca and the girl doing the fried eggs at breakfast, the juice trainee, but especially the pool bar staff. Fazle and the other servers were helpful and great with my kids. The nurse really helped me out with advice and calling the doctor when my daughter was sick. Needless to say, the hotel, food and facilities were great.
Overnattede 6 nætter i februar 2023
Svar fra JMM den 21. feb. 2023
Dear Helen,Thank you so much for reviewing our resort and scoring us the highest rating.We are all delighted reading that you had a great time on this particular holiday.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 11 nætter i januar 2023
Svar fra JMM den 20. mar. 2023
Dear Angela,Thank you for having chosen Sugar Beach for your holidays.It is pleasant to learn, with the five on five rating, that you have enjoyed your stay with us.We do look forward to welcoming you again in the near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hervorragendes Hotel in einer riesigen, sehr gepflegten Anlage mit wunderschönem Strand. Der Kidsclub ist schlichtweg perfekt und bietet auch Nachtessen für die Kleinen mit Programm.
Overnattede 11 nætter i januar 2023
Svar fra JMM den 27. jan. 2023
Dear Patrick,Thank you for having chosen Sugar Beach for your family vacations in Mauritius.We are delighted that you have had a nice holiday in our resort.Our kids' club team thank you as well for the nice comment and we all look forward to welcoming back soon for another enjoyable holiday.Sincerely,Jean-Marc Ma-PoonGeneral ManagerThe team

6/10 Okay

CECILE

Synes godt om: Rengøring, service og personale
Pas isolation phonique Chambre prenium vue mer à côté de l’infirmerie et en face du stock des personnel de ménage chambre 619 à éviter Problème de TV et de bouilloire Déjeuner très long 1h pour avoir une salade niçoise avec relance Pas d’excuses Plage pas de fond pour nager Hauteur eau maxi 1m
Overnattede 4 nætter i januar 2023
Svar fra JMM den 20. jan. 2023
Chère Cécile ,Merci beaucoup d'avoir pris le temps de nous envoyer vos précieux commentaires.Nous sommes très tristes d'apprendre que nous n'avons pas été à la hauteur de vos attentes.Notre objectif est toujours d'avoir des clients satisfaits et je tiens à vous rassurer que nous avons pris bonne note de vos commentaires. Nous attendons avec impatience une nouvelle occasion de regagner votre confiance. Sincèrement,Jean-Marc Ma-PoonDirecteur Général

8/10 Udmærket

Johnathan

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful property with Nicely decorated rooms and common spaces. Service in the main dining room was very slow and unorganized. The Italian restaurant was very good. Bruno made every meal at Citronella Restaurant enjoyable.
Svar fra JMM den 27. dec. 2022
Dear Johnathan,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you have enjoyed our resort infrastructure and the services offered.Your appreciation will be shared with the whole team and more particularly with Bruno.We look forward to welcoming you for another holiday soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Lasse hiis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super
Flott hotell. God sørvis. Hyggelig personale. Flinke aktivitetsledere.
Overnattede 3 nætter i december 2022
Svar fra JMM den 14. dec. 2022
Dear Lasse hiis,Thank you for this awesome rating and the lovely feedback left after your recent stay with us.We are delighted to read about your appreciation of our resort, its facilities, and its staff. The entire team and I look forward to your next stay with us.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Agnieszka

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was perfect!
Overnattede 7 nætter i november 2022
Svar fra JMM den 14. dec. 2022
Dear Agnieszka,Thank you for this wonderful rating of five out of five.We are deeply touched by your feedback about everything being perfect. With renewed thanks from the whole team and looking to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 Okay

Louis

Synes ikke om: Rengøring, service og personale
Overnattede 11 nætter i november 2022

10/10 Fremragende

RUMIKO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
素晴らしかったです。 Casela Nature Parkまでのタクシー往復は1600Mrsですが、運転手は中でのactivityの時間配分まで受付と交渉してくれたり、と色々行き届いていました。 もちろん、全く濁りのない海辺、赤く燃える夕陽、そして沈んだ後の紫色の空と海、言うことなしです! また、Mauritiusへ行く時があったら、迷わずこのホテルを選ぶと思います。
Overnattede 2 nætter i november 2022
Svar fra JMM den 15. nov. 2022
Dear Rumiko,Thank you for having taken the time to send us your valuable feedback.We are pleased to read that you have enjoyed your stay with us and that you have taken the opportunity to see the nearby attractions proposed.The team and I look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

hans

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel magnifique, service irreprochable
Overnattede 4 nætter i september 2022
Svar fra JMM den 5. okt. 2022
Cher Hans, Ce fut un plaisir de vous accueillir dans notre établissement. Je suis ravi de lire que vous avez beaucoup apprécié votre séjour parmi nous.C'est un réel plaisir de recevoir vos compliments, nous ne manquerons pas de les partager avec toute notre équipe.Nous nous réjouissons de pouvoir vous accueillir à nouveau pour de nouvelles vacances agréables.Cordialement,Jean-Marc Ma-PoonDirecteur Général

10/10 Fremragende

Pamela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were wonderful and location great.
Overnattede 2 nætter i september 2022
Svar fra JMM den 27. sep. 2022
Dear Pamela,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you found our location great and that my staff has been there to create wonderful moments for you.We look forward to welcoming soon again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Francois

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel paisible et luxueux
Super séjour dans cet hôtel, personnel très sympathique et accueillant. Chambre propre, correspondant aux photos, lit de bonne qualité . Petit déjeuner très complet, beaucoup de choix. Dîner très diversifié mais parfois un peu froid. Les extérieurs sont magnifiques et la plage très paisible. Nous avons adoré notre séjour
Overnattede 9 nætter i september 2022
Svar fra JMM den 23. sep. 2022
Cher François,Permettez-moi de vous remercier d'avoir choisi notre établissement pour vos vacances ainsi que d'avoir pris le temps de nous écrire vos commentaires.C'est toujours un plaisir de lire combien les gens apprécient notre hôtel pour sa bonne nourriture, son service et les autres facilités que vous avez mentionnées.Nous espérons avoir l'occasion de vous accueillir à nouveau pour d'autres vacances agréables.Sincèrement,Jean-Marc Ma-PoonDirecteur Général

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i september 2022
Svar fra JMM den 12. sep. 2022
Dear Sir/Madam,Thank you so much for reviewing our resort and scoring us the highest rating.I am delighted to read that you have thoroughly enjoyed your stay with us.We are all geared to welcome you back for another holiday in Mauritius.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fremragende

Phillip

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The colonial style of the property has its own appeal if you like that sort of thing. It was quite different from other places. What I appreciated the most was the empowered staff determined and able to please. They put customers first, not the rules and regulations. The lovely walkable beach was also a special delight.
Overnattede 1 nat i juni 2022
Svar fra JMM den 15. jul. 2022
Dear Phillip, We thank you for having chosen Sugar Beach for your holidays. It is pleasant to read that you have appreciated your stay with us. Your feedback will be shared to the team and we look forward to welcoming you again. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Fremragende

Vincent

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a fantastic resort. The location is great, the premises are amazing and the staff were even better - all really friendly and welcoming. Plenty of things to do for people who love sports and also for people who just want to relax. A really perfect destination.
Overnattede 11 nætter i april 2022
Svar fra JMM den 30. apr. 2022
Dear Vincent, Thank you for having taken the time to review our hotel after your visit. We are delighted to notice your appreciation through the awesome rating and very proud to read that my staffs were here to make it better. We are already looking forward to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Fremragende

Frenando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sugar Beach Resort is a amazing resort and the staff were all so helpful and friendly. I highly recommend
Overnattede 6 nætter i marts 2022
Svar fra JMM den 28. mar. 2022
Dear Frenando, It was a real pleasure hosting you in our resort for your holidays. We will ensure that your positive feedback is passed on to the team. The whole team looks forward to the soonest opportunity of welcoming you back. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Fremragende

Nimrod

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i marts 2022
Svar fra JMM den 23. mar. 2022
Dear Nimrod, It was a pleasure receiving you in our resort. The team and I are pleased to notice that you granted us the highest rating. We are already geared to welcome you once more for another enjoyable holiday. Sincerely, Jean-Marc Ma-Poon General Manager

8/10 Udmærket

Marlene Fenger

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vakkert hotell, nydelig strand! Litt problem med booking og romvalg. Måtte oppgradere for å få riktig seng. Nydelig mat! Anbefales
Overnattede 7 nætter i februar 2022
Svar fra JMM den 24. mar. 2022
Dear Marlene Fenger, Thank you for having booked our resort for your holidays in Mauritius. We are very pleased to read your appreciation of our resort facilities. The team and I cannot wait to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

6/10 Okay

Lukas

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Tolle, neue renovierte Zimmer mit Wohlfühlfaktor. Rezeption verspricht sich um Anliegen zu kümmern, tut es aber nicht. Auf zweimalige Nachfrage wird einem versichert sich persönlich darum zu kümmern. Auch bei Nachfrage beim Management hat innerhalb von 6 Tagen keine Abhilfe verschafft.
Overnattede 5 nætter i december 2021
Svar fra The Management den 7. jan. 2022
Lieber Lukas, Vielen Dank, dass Sie Ihren Urlaub in unserem Resort verbracht haben. Es ist sehr schön zu lesen, dass Ihnen unser neu renoviertes Zimmer gefallen hat. Wir nehmen auch die schleppende Reaktion auf Ihre Anfragen zur Kenntnis und werden weitere Nachforschungen anstellen, um die besten Korrekturmaßnahmen zu ergreifen. Entschuldigen Sie auch das nicht so gute Deutsch. Wenn Sie wieder reisen möchten und uns die Möglichkeit geben, es zu verbessern, zögern Sie nicht, uns direkt zu kontaktieren. Aufrichtig, Das Management.

4/10 Dårligt

Thomas

Rejste med familie
Synes ikke om: Service og personale
Das Hotel hat Potential sehr schön gelegen und die Zimmer waren modern eingerichtet und soweit ok. Außer bei der Ankunft wo wir uns wirklich willkommen gefühlt haben war schlichtweg kein Service vorhanden und das schlimmste waren die unmotivierten Mitarbeiter im Restaurant absolut Null Service, selbst beim Check out keine Nachfrage wie es gefallen hat, ob man wiederkommen möchte keine Frage ob man ein Taxi zum Flughafen benötigt der Gast scheint hier nur zu stören, auch das Essen war kein Highlight, sowohl in punkto Service als auch beim Thema Essen darf man sich gern beim benachbarten Paradise Beachcomber erkundigen wie sowas geht dort hatten wir uns vor zwei Jahren wirklich aufgehoben gefühlt
Overnattede 7 nætter i december 2021
Svar fra The Management den 4. jan. 2022
Lieber Thomas, Vielen Dank, dass Sie sich für Sugar Beach entschieden haben, um eine Auszeit vom Alltag zu nehmen. Wir freuen uns zu lesen, dass unsere Lage und unsere neu aufgefrischte Dekoration des Zimmers geschätzt wurden. Wir freuen uns auch über Ihr ehrliches Feedback, da wir mit dem Team zusammenarbeiten werden, um diese Probleme anzugehen und die erforderlichen Maßnahmen zu ergreifen, um den korrekten Standard wiederherzustellen. Es wäre schön, Ihr Vertrauen wiederzugewinnen. Bis wir Sie wieder begrüßen dürfen, können Sie sich unserer Gastfreundschaft sicher sein. Aufrichtig, Das Management.

2/10 Forfærdeligt

fahad

Overnattede 3 nætter i december 2021
Svar fra The Management den 22. dec. 2021
Dear Fahad, Thank you for first of all, booking our hotel and then, for taking the time to review us after. There is always room for improvement and we shall re-establish standards where necessary as well as re-enforcing our training so as to achieve excellent levels of service. We would, greatly appreciate the opportunity to make things right and work toward earning back your business. Sincerely, The Management

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra NDChalain den 23. nov. 2021
Dear Sir/Madam, Thank you for having chosen Sugar Beach for your holidays in Mauritius. The awesome rating you leave us on this shows your appreciation of our resort. We do look forward to welcome you again in the future. Sincerely, Nicolas De Chalain General Manager