TV in the room did not work. The team on site made no effort to fix this or apologise, we were simply told there is nothing they can do (without anyone even checking the TV out). Card machine did not work so could not order any food and again there was no flexibility to put the order on the room. Lastly, we had a family room with sleep sofa which is absolutely not designed to sleep on. Ended up sleeping on the floor for higher comfort levels. Service non existent and very young untrained and non caring staff