Hoteller nær Emerald Hills Regional Park

"But a handicap room it was the farthest away from the elevator that any room could be. Showed that there was a breakfast buffet, but didn’t show that it was an extra charge extremely small handicap room not good value for the money."

"Nice room ,good location"

"Convenient location, helpful staff"

"The rooms were clean, we spent two (2) nights, our room wasn't cleaned. I don't know if you have to ask for cleaning. Everything has changed since COVID. No parking available but underground had lots of room. I didn't see security, there were a lot of cars double parked. Overall, it was okay, really no complaints, it was just average. They did have breakfast, which I failed to see when I made the reservations. They embarrassed my husband when they asked him to leave but they never...

"The staff are, as always, excellent! Friendly, efficient, considerate! They are to be commended!!!! I greatly appreciated the proximity of Room 122 and its spaciousness; however, it doesn’t have a towel rack which isn’t the norm. I used the robe hook on the bathroom door in lieu of it for face-cloths. The other minor critique is that one of the lampshades was locked in place crooked, so I was unable to move the finial to adjust the one table lamp. FYI: I used to design & sell high-end lighting,...

"The location was close to the highway with lots of dining options nearby. There was plenty of parking out front. I enjoyed the breakfast. Small complaint about the TV - I couldn't just turn it on and watch the network channels. I didn't ask for help from the front desk but ... should I have to? Written directions would be helpful for less tech-minded visitors."

"Clean rooms and easy parking!"

"A/C gets cold and the bed is soft"

"We had seen Kanata hotels throughout our trip in Canada. This was our first time staying at one. The room was so well appointed, and clean. Front desk staff were kind and helpful. If you are a coffee drinker you'll be in coffee heaven as there is a large coffee bar with multiple options, available 24/7. We only stayed one night but wished we would have had time to stay an extra day and explore a bit more, particularly because the accommodations were so nice. Check in was a breeze, parking...

"Good"

"I spent 4 nights at this hotel. It was very clean and the staff were excellent and friendly. Great breakfast. I have only 2 complaints, first there is a very strong perfume smell in the hotel, especially in the lobby. My room wasn’t bad. The room also had a window that opened to fresh air. When I came home all of my clothes and suitcases smelled like the hotel. I am extremely sensitive to smells as it affects my lungs. The second is that the pool and hot tub were quite cool, and I only used them...

"Really really poor customer service. And the food we ordered was undercooked. We would expect much better from the Fairmont."

"Everything"

"Nice clean and close to everything"

"Staff were nice and helpful. Pool was fun for the kids and water slide is always a fun bonus for them. Overall good stay and breakfast was great!"

"Vi fik lov til at tjekke sent ud uden ekstra betaling. Tusind tak"

"Nice"

"The only thing that is wrong is that room service doesn't deliver to the room you have to go down and get it"