Hoteller nær Emerald Hills Leisure Centre

"But a handicap room it was the farthest away from the elevator that any room could be. Showed that there was a breakfast buffet, but didn’t show that it was an extra charge extremely small handicap room not good value for the money."

"Great, clean and modern hotel."

"Excellent hotel in a great location. Clear room. Friendly staff. Nice breakfast."

"Nice room ,good location"

"Convenient location, helpful staff"

"The rooms were clean, we spent two (2) nights, our room wasn't cleaned. I don't know if you have to ask for cleaning. Everything has changed since COVID. No parking available but underground had lots of room. I didn't see security, there were a lot of cars double parked. Overall, it was okay, really no complaints, it was just average. They did have breakfast, which I failed to see when I made the reservations. They embarrassed my husband when they asked him to leave but they never...

"Watch charges to your credit card. We’re going to do a pre auth but charged my card."

"The location was close to the highway with lots of dining options nearby. There was plenty of parking out front. I enjoyed the breakfast. Small complaint about the TV - I couldn't just turn it on and watch the network channels. I didn't ask for help from the front desk but ... should I have to? Written directions would be helpful for less tech-minded visitors."

"The room was reasonably clean and comfortable. The beds were too soft for us. The breakfast was good the one morning we ate there. Some items, like pancakes, were prepared from scratch. We stayed three nights over a weekend. The garbage bins in the foyer were overfilled and stinking and the desk staff didn’t change it out all weekend. The parking lot is untidy and the garden spaces are full of weeds and bits of garbage. Over the course of three nights, we were more than ready to leave and will...

"A/C gets cold and the bed is soft"

"Everything was excellent except some sticky substance on the floor when we entered the room. Shoes kind of stuck to the floor… could even feel something on the floor with bare feet. Other than that, the room was beautiful and clean"

"Good"

"I spent 4 nights at this hotel. It was very clean and the staff were excellent and friendly. Great breakfast. I have only 2 complaints, first there is a very strong perfume smell in the hotel, especially in the lobby. My room wasn’t bad. The room also had a window that opened to fresh air. When I came home all of my clothes and suitcases smelled like the hotel. I am extremely sensitive to smells as it affects my lungs. The second is that the pool and hot tub were quite cool, and I only used them...

"Well, I booked over Expedia at 10:00PM, paid for online as well … I ended up arriving to the hotel at 11:40PM, as that’s when I was off work…. I show up to the hotel and the hotel front desk was closed…"

"Really really poor customer service. And the food we ordered was undercooked. We would expect much better from the Fairmont."

"Nice clean and close to everything"

"Everything"

"Extremely expensive for what you get! Breakfast was not good. At 300 a night we expect a premium experience. I will. Or go back"

"The hotel was really nice! Staff was friendly, the lounge had great drinks, and the beds were amazing. Very good stay for a very good price."