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Anmeldelser af Sofitel Dubai Downtown

5 out of 5
Sofitel Dubai Downtown
Sheihk Zayed Road, Downtown Dubai, Dubai

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 715 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 181 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 53 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 25 af i alt 1002 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,4/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Philip

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome hotel downtown
Fantastic hotel in the heart of Dubai - with easy access to Dubai Mall and all restaurants and attractions around. One of the best hotels I’ve stayed at. Will visit again with out a doubt
Overnattede 1 nat i november 2023
Svar fra Guest Experience Manager den 18. dec. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

2/10 Forfærdeligt

Janus

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2023
Svar fra Guest Experience Manager den 12. mar. 2023
Dear Valued Guest,Thank you for taking the time to rate and review your recent stay at Sofitel Dubai Downtown.We appreciate your feedback and we look forward to welcoming you back in the near future.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Sema

Alt var luksus og vi fik velkomst drinks og franske makroner fordi det er et fransk hotel. Beliggenhed er perfekt
Overnattede 2 nætter i januar 2023
Svar fra Guest Experience Manager den 25. jan. 2023
Dear Valued Guest,We thank you so much for sharing on the platform how amazing your experience was at Sofitel Dubai Downtown. We are delighted to learn that you enjoyed the hotel facilities, and that our 'Heartists' were able to make your stay a memorable one.We hope to have a pleasure of return visit soon.Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

10/10 Fremragende

Thomas Just

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Altid godt
Har boet på hotellet flere gange, det er altid samme høje niveau. Gode værelser, morgenmad, restauranter, pool område og perfekt placering i Dubai Downtown.
Overnattede 7 nætter i februar 2022
Svar fra Sincerely, Sofitel Dubai Downtown Management den 9. mar. 2022
Dear Thomas, Many thanks for such a great and complimenting review and for sharing it on Hotels.com. We are pleased that you enjoyed your overall stay with us and that our facilities are up to your liking and to your standards. It was a pleasure looking after you and we look forward to welcoming you back soon here in Sofitel Dubai Downtown. Sincerely, Sofitel Dubai Downtown Management

10/10 Fremragende

Fuad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 15 nætter i juli 2021
Svar fra Warm regards, Your Sofitel Dubai Downtown Team den 17. aug. 2021
Dear Fuad, Thank you very much for sharing your experience on Hotels.com with regards to your recent visit with us at Sofitel Dubai Downtown. I am delighted to know that you had a great time with us. It would be our privilege to welcome you back in the near future, giving us another opportunity to make sure that you have another memorable stay. Warm regards, Your Sofitel Dubai Downtown Team

10/10 Fremragende

Husam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig dejlige sted
Overnattede 5 nætter i april 2021
Svar fra Sofitel Dubai Downtown Team den 1. maj 2021
Dear Husam, Thank you very much for your review and giving us a high rating. We hope to welcome you back soon. Best regards, Sofitel Dubai Downtown Team

10/10 Fremragende

Gzim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5star
Rigtig lækkert sted. og tæt på det hele
Overnattede 2 nætter i januar 2021
Svar fra Guest Experience Manager den 21. dec. 2022
Dear Valued Guest,Thank you for taking your time to rate and review your recent stay at Sofitel Dubai Downtown. We are looking forward to have you back with us soon. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

10/10 Fremragende

Mudassar

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
super super service!
Fantastisk ophold!Sindsygt sød personale og fantastisk beliggenhed.
Overnattede 5 nætter i januar 2020
Svar fra Paul den 1. feb. 2020
Thank you for the mail We delighted to get positive feed back that you like the service offered to you by our staff Our aim is to make you feel that you belong and your appreciated. Looking forward to welcome you in Sofitel down town Kind regard Paul Reservation

10/10 Fremragende

Verificeret rejsende

Overnattede 9 nætter i januar 2020
Svar fra Paul den 1. feb. 2020
Bonjour from Sofitel Dubai Downtown! We are delighted to have selected our hotel. Hence we appreciate the positive feed -back our aim is to make feel that you belong and feel appreciated each moment you are with us Looking forward to welcome you again in Sofitel Downtown,

8/10 Udmærket

Belinda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Downtown
Nice hotel, with an amazing view from the pool deck. Very close to the metro station and Dubai mall. Just a shame that the above bar wasn’t open yet even though they have announced the opening to be in mid October and we stayed the in the beginning of November.
Overnattede 3 nætter i oktober 2019

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt beliggenhed
Perfekt 5 stjernet ophold - super personale
Overnattede 1 nat i februar 2019
Svar fra Sofitel Dubai Downtown Team den 18. mar. 2019
Dear Thomas, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the near future.

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 Star service
Super beliggenhed og verdensklasseservice.
Overnattede 1 nat i februar 2019
Svar fra Sofitel Dubai Downtown Team den 18. mar. 2019
Dear Guest, we are delighted to know that you appreciated our excellent location and quality of service. Thank you for your review and we look forward to welcoming you back soon for another magnifique stay.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jeg synes det har været bedste ophold nogensinde, helt klat anbefales.
Overnattede 7 nætter i januar 2019
Svar fra Sofitel Dubai Downtown Team den 18. mar. 2019
Dear Guest, thank you for choosing to stay with us during your recent visit to Dubai. We hope to have the opportunity to welcome you back in the near future.

10/10 Fremragende

Rie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sofitel Downtown
Sofitel Downtown har en super beliggenhed, med gåafstand til metro, Burj Khalifa, springvandet og Dubai Mall. Super lækkert værelse og hyggeligt poolområde. Kommer gerne igen.
Overnattede 2 nætter i januar 2019
Svar fra Sofitel Dubai Downtown den 4. feb. 2019
Dear Rie, Thank you for posting a review of your stay and for highlighting our excellent location. We look forward to have you back soon! Best regards, Your Sofitel Dubai Downtown Team

10/10 Fremragende

Asim, Houston

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Neat clean and courteous staff ..conveniently located near Dubai mall
Overnattede 1 nat i maj 2024
Svar fra Guest Experience Manager den 15. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Alvin, Tampa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very well situated, close to train with very helpful staff.
Overnattede 4 nætter i april 2024
Svar fra Guest Experience Manager den 13. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Ryan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Geweldig locatie, vriendelijke persoon en nette kamers.
Overnattede 4 nætter i april 2024
Svar fra Guest Experience Manager den 8. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Sami

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Guest Experience Manager den 6. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Evelyn, Miami

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice view of Burj Khalifa and very nice staff.
Overnattede 5 nætter i april 2024
Svar fra Guest Experience Manager den 3. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Mary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Guest Experience Manager den 1. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Marco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, nice environment, lots of options to eat
Overnattede 2 nætter i april 2024
Svar fra Guest Experience Manager den 26. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Mofied

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Impressive
Overnattede 1 nat i april 2024
Svar fra Guest Experience Manager den 29. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

2/10 Forfærdeligt

Ali

Overnattede 1 nat i april 2024
Svar fra Guest Experience Manager den 24. apr. 2024
Dear Valued Guest,We appreciate you taking the time to rate your stay with us. We are unable to find any information on what could have gone wrong during your stay. We did try to reach out to you for further clarification to no avail. We sincerely hope we will be able to communicate to you to investigate this score and take the necessary action. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

10/10 Fremragende

Moulay Rachid, Montreal

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good pricing excellent service
Overnattede 4 nætter i april 2024
Svar fra Guest Experience Manager den 15. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Parveen

Overnattede 5 nætter i april 2024
Svar fra Guest Experience Manager den 1. maj 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

8/10 Udmærket

Jasjot s

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 2 nætter i april 2024
Svar fra Guest Experience Manager den 9. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

8/10 Udmærket

DR. JEAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A good hotel
Overnattede 3 nætter i marts 2024
Svar fra Guest Experience Manager den 22. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was perfect!
Overnattede 1 nat i marts 2024
Svar fra Guest Experience Manager den 8. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Amber

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite I stayed in with my family was spacious, clean and quiet with an excellent view of downtown Dubai. The breakfast and the iftar dinner at the restaurant is delicious. This hotel is one of the best hotels we've ever stayed in. The service is outstanding. The rooftop pool is one of the nicest ones we have ever seen at a hotel. We hope to come back for a vacation again soon.
Overnattede 2 nætter i marts 2024
Svar fra Guest Experience Manager den 8. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 Okay

Gabriel

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale
didn't like the room,my frends were in a different room the Peruvian restaurant didn't have Peruvian food the Asian restaurant is way way too expensive
Overnattede 6 nætter i marts 2024
Svar fra Guest Experience Manager den 8. apr. 2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We have noted your feedback duly with further recommendations for change and improvement. We sincerely hope to have the opportunity to welcome you back for more enhanced stay. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

william

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the close access to bus and metro as well as walking distance to dubai mall
Overnattede 4 nætter i marts 2024
Svar fra Guest Experience Manager den 8. apr. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

George

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This Hotel is perfect in every way, excellent walking distance to the Dubai Mall, great pool area, restaurant and public areas are very clean and inviting. All the staff are very pleasant.
Overnattede 4 nætter i marts 2024
Svar fra Lusine den 4. apr. 2024
Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

2/10 Forfærdeligt

Heather

Rejste i en gruppe, Rejste med familie og småbørn
Synes ikke om: Service og personale
I was in the middle of renewing my Emirates ids and because of that i only had my driver's license available as my valid form of id (my company holds our passports until the ids are issued), so they wouldn't let me check in. It ruined my entire weekend that was planned in Dubai with friends that flew all the way from the States to visit. Very disappointed that no accommodation could be made with the hotel.
Overnattede 1 nat i marts 2024
Svar fra Lusine den 25. mar. 2024
Dear Valued Guest, We appreciate all forms of constructive feedback since this allows us to continually improve our services. We sincerely apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in future for more pleasant stay. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Amit

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel I've ever stayed at. Amazing service from the second I arrived. The breakfast buffet is also excellent, huge variety and everything is delicious.
Overnattede 2 nætter i marts 2024
Svar fra Guest Experience Manager den 22. mar. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Luis Fernando

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel in a great location with a fantastic breakfast
Overnattede 6 nætter i marts 2024
Svar fra Guest Experience Manager den 18. mar. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Ernest Stanley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Guest Experience Manager den 12. mar. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

HARJINDER

Overnattede 5 nætter i februar 2024
Svar fra Guest Experience Manager den 22. mar. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Christian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très proche du métro ligne rouge station Burj Khalifa, possibilité d’aller à Dubaï mall et Burj Khalifa à pied et à l’aéroport en métro en moins de 40 mn. Chambre confortable, spacieuse, propre avec climatisation. Personnel souriant, accueillant et professionnel. Buffet petit-déjeuner très varié (salé et sucré) avec de nombreux choix. Nous avons passé un très agréable séjour.
Overnattede 7 nætter i februar 2024
Svar fra Guest Experience Manager den 1. mar. 2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

haidar, dearborn heights

Overnattede 7 nætter i februar 2024
Svar fra Guest Experience Manager den 21. mar. 2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Noli

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel location was great and walking distance to Dubai Mall. The hotel staff was very nice and helpful. Excellent breakfast buffet.👍 The room was fine but the 2 bed side tables are very small and only one side has outlet for charging phones. Also the room light switches are very confusing.
Overnattede 8 nætter i februar 2024
Svar fra Guest Experience Manager den 1. mar. 2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 Okay

Karen, Doha

Overnattede 4 nætter i februar 2024
Svar fra Guest Experience Manager den 21. mar. 2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We regret to know that your experience did not meet your expectations. Should we known that not all the aspects of your stay were to your liking while you were staying with us, we would have addressed it immediately. We sincerely hope to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 Okay

Jeevan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Guest Experience Manager den 22. feb. 2024
Dear Valued Guest,We appreciate all forms of constructive feedback since this allows us to continually improve our services. We regret to know that your stay was not as pleasant as we tried it to be. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Noshaba

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had an amazing stay at Sofitel with my family. The staff were very helpful. There was a range of breakfast choices. We had a beautiful view of Burj Khalifa. The hotel is a 15 minute walk from Dubai Mall which is through the air conditioned metro link. I would highly recommend.
Overnattede 7 nætter i februar 2024
Svar fra Guest Experience Manager den 19. feb. 2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 7 nætter i februar 2024
Svar fra Guest Experience Manager den 23. feb. 2024
Dear Valued Guest,Please accept our sincere apologies for the inconvenience caused during your stay. Rest assured, we have already addressed the matter with the relevant team, and we will ensure this is not repeated in future. Meanwhile, we are already in touch with you to address your concerns directly. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

6/10 Okay

Ryan

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Guest Experience Manager den 20. feb. 2024
Dear Valued Guest,We appreciate all forms of constructive feedback since this allows us to continually improve our services. We sincerely hope to have the opportunity to welcome you back in future for more pleasant stay. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

JEE YOON

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Guest Experience Manager den 14. feb. 2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 Okay

FERNANDO, CUERNAVACA

Rejste med familie
Una propiedad muy regular para esa ciudad.
Overnattede 3 nætter i januar 2024
Svar fra Guest Experience Manager den 1. feb. 2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We appreciate all forms of feedback since this allows us to continually improve our services. We sincerely hope to have the opportunity to welcome you back.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

JOAQUIM

Overnattede 2 nætter i januar 2024
Svar fra Guest Experience Manager den 31. jan. 2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

2/10 Forfærdeligt

Frederic

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Niveau accor: pas de manager enfin un français qu s en fout des clients… deux reports sans aucune intervention: nul!!
Overnattede 12 nætter i januar 2024
Svar fra Guest Experience Manager den 31. jan. 2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We regret to know that your experience did not meet your expectations. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 Fremragende

Martin J.

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay Here - Upscale, Location, Location, etc.!!!!
I've stayed here before and was very pleased with all aspects of my stay - Professionalism, Service, Amenities, Restaurants, Clubs and of course the Convenience & Location, etc., that I stayed here again!
Overnattede 7 nætter i januar 2024
Svar fra Guest Experience Manager den 31. jan. 2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown