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Anmeldelser af Derby Mickleover Hotel, BW Signature Collection

4 out of 5
Derby Mickleover Hotel, BW Signature Collection
Etwall Road, Mickleover, Derby, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 384 af i alt 989 anmeldelser" "
Bedømmelse på 8 − Udmærket. 341 af i alt 989 anmeldelser" "
Bedømmelse på 6 − Okay. 158 af i alt 989 anmeldelser" "
Bedømmelse på 4 − Dårligt. 70 af i alt 989 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 989 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Martin S.

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2022
Svar fra Lisa den 24. dec. 2022
Thank you for taking the time to review your stay

6/10 Okay

Svend Erik , Denmark

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
OKAY Hotel
Generelt ok hotel, indtil der bliver koldt udenfor, så er hotellet dårligt isoleret, meget stråle kolde fra vinduerne og ingen varme på badeværelset rum (familie rum) 3sal.
Overnattede 2 nætter i september 2017

6/10 Okay

Verificeret rejsende

Lidt negativt i forhold til hotellets breakfast. Der var klistret på gulvet foran buffeten, en snavset tallerken i stablen hvor de skulle være rene, og en ganske alm. ting som ost var ikke at finde. Da jeg bad om en ekstra kande kaffe, kom en negativ tjener efter ret lang tid med en kaffe , der var så stærk, at den var umulig at drikke ren.

6/10 Okay

Sisse

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fab hotel - unfortunately due to an issue at home m we had to leave in the middle of the night would have loved to have samples breakfast …. Spa is lovely, staff are brilliant, food was great for evening meal. Lovely place.
Overnattede 1 nat i maj 2024
Svar fra KJM den 24. maj 2024
Thank you for your amazing review. We do hope you visit again soon.

10/10 Fremragende

Michael

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were extremely friendly and attentive. Room was clean, bed excellent and very large. Great experience all round.
Overnattede 1 nat i maj 2024
Svar fra KJM den 20. maj 2024
Thank you for your amazing review. We do hope you visit again soon.

10/10 Fremragende

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, food and location, definitely recommend. Rich UPT Airport & Secure transfers 🚘✈️😊
Overnattede 1 nat i maj 2024
Svar fra KJM den 20. maj 2024
Thank you for your amazing review. We do hope you visit again soon.

8/10 Udmærket

John

All good.
Overnattede 3 nætter i maj 2024
Svar fra KJM den 10. maj 2024
Thank you for reviewing your stay with us. We hope you visit again soon.

6/10 Okay

Carol

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Emma den 27. apr. 2024
Thank you for reviweing your stya with us, we do hope to welcome you again in the near future.Kindest regards,

10/10 Fremragende

Marion

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel inside. Everything you need is there.
Overnattede 1 nat i marts 2024
Svar fra Emma den 5. apr. 2024
Thank you for a 5/5 Marion.Kindest regards,

8/10 Udmærket

Opeyemi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed at Derby Mickleover with friends for one night and it was comfortable. I got good sleep which is rare for me on a trip. The leisure facilities were excellent though I was slightly worried about the many steps between the changing room and the pool area. Overall it was a good experience
Overnattede 1 nat i marts 2024
Svar fra Emma den 5. apr. 2024
Thank you Opeyemi for a great review, we do hope you visit us again.Kindest regards,

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A great value stay and handy for visiting family nearby. Room was clean and comfortable whilst there was plenty of choice at breakfast.
Overnattede 1 nat i marts 2024
Svar fra Emma den 5. apr. 2024
Thank you Susan for a great review, we are pleased you enjoyed your stay with us.Kindest regards,

8/10 Udmærket

Selina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very helpful. The hotel could benefit with upgrading of facilities.
Overnattede 1 nat i marts 2024
Svar fra Emma den 30. mar. 2024
Thank you Selina for reviewing your stay with us, we are pleased to hear you enjoyed your stasy with us.We do hope you visit us again in the future.Kindest regards,

6/10 Okay

Kash

Overnattede 1 nat i marts 2024
Svar fra Emma den 5. apr. 2024
Thank you Kash for a good review, we do hope you visit us again in the future. Kindest regards,

6/10 Okay

Samantha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super facilities and friendly staff. Unfortunately was charged over £200 for no reason at all and told it was a system error and told I’d be refunded. Have only been refunded half and nothing more. Still awaiting my refund.
Overnattede 2 nætter i februar 2024
Svar fra KJM den 7. mar. 2024
Thank you for reviewing your stay with us, for mentioning our facilities and staff. I do apologise for the inconvenience that was caused and I do hope that this has now been resolved for you. We do hope you visit us again soon.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was good stay.
Overnattede 1 nat i februar 2024
Svar fra LT den 25. feb. 2024
Thank you for taking the time to review your stay. We look forward to welcoming you back in the future

6/10 Okay

SATNAM

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Enjoyable stay, but let down by no hot water from the shower.
Overnattede 1 nat i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you for a good review, we are sorry to hear about the shower and we have had the issue fixed.We do hope this has not put you off in the future.Kindest regards,

4/10 Dårligt

Karl

Overnattede 2 nætter i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you Karl for reviewing your stay with us, we do hope ypu visit us again in the future.Kind regards,

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay
Our stay was good. It wasn’t very busy so not many staff about and only one bar was open which was fine. Food was good and room was comfortable. Only downside was the windows didn’t provide much protection from the busy road noise.
Overnattede 1 nat i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you for a great review, we hope you come to visit again.Kindest regards,

10/10 Fremragende

Nicholas

Overnattede 2 nætter i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you for an excellent review Nicholas, we hope to welcome you back to our hotel in the future.Kindest regards,

10/10 Fremragende

Nick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious hotel with good sized bedrooms. Very clean and staff helpful and attentive. Nice breakfast with good choice and a lovely spacious restaurant.
Overnattede 2 nætter i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you Nick for an excellent review, we hope you visit us again.Kindest regard's,

10/10 Fremragende

Laura

Overnattede 1 nat i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you for an excellent review Laura, We look forward to welcoming you in the future.Kindest regards,

6/10 Okay

Zack

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Didn't sleep well at all sadly due to some weird noise in the room. Also road traffic noise wasn't ideal. Staff were excellent though and the leisure facilities were pretty good.
Overnattede 1 nat i februar 2024
Svar fra Emma den 23. feb. 2024
Thank you Zak for reviewing your stay with us, we are sorry to hear you did not sleep well. We do hope this does not put you off from staying with us again.Kindest regards,

10/10 Fremragende

Ali

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful location and clean rooms. The furniture in the room should be upgraded.
Overnattede 1 nat i februar 2024
Svar fra LT den 14. feb. 2024
Thank you for your kinfd words Ali, We look forward to welcoming you back in the future

4/10 Dårligt

Diana

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We got to the checkin desk, nobody around. 5min later, still nobody around. We had to ask the bartender to call someone in to be able to check-in. Room small, balcony door could not open, no fresh air at all, the view from room was of a mesh and some bars, making you feel like in jail. Loud as it is close to the motorway. All communal areas VERY COLD, the pool area VERY COLD, people were cold even in the steam room(!!). Ceiling paint chipping off in the pool area, rusty beams, sauna not working properly so people shoved a towel in the vent. Hot tub always full, women with small children in hot tub as well, despite the notice saying no under 16s, nobody said anything. The pool/sauna/steam area felt like a free-for-all council estate facility. In the room, the bath-tub was dirty, grime not cleaned properly, the sink was semi blocked and the toilet didn't even flush the toilet paper properly. The electric shower barely had any pressure so if you have long hair, you can forget about it. The mattress of the bed old and very, very uncomfortable; my cats have better beds! a G&T at the bar was £18. Very outdated and overall not a nice to place to be in, which is a shame because the property does have potential. Needless to say, never staying there again.
Overnattede 2 nætter i februar 2024
Svar fra LT den 12. feb. 2024
Thank you for taking the time to reveiw your stay. We read all comments thoroughly and where appropriate address constructuve comments.

8/10 Udmærket

Jamie

Overnattede 4 nætter i februar 2024
Svar fra Emma den 13. feb. 2024
Thank you Jamie for a great review. We hope to welcome you back to our hotel in the near future.Kindest regards,

8/10 Udmærket

Katie

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
It's a lovely Hotel, our room was great. Beds really comfortable and it was relatively modern and well kept. Out of the room the hall ways, lift area and spa area are in need of some tlc lots of peeling wall paper etc just needs some love and time. Staff are really lovely and it is a really nice hotel.
Overnattede 1 nat i februar 2024
Svar fra Emma den 11. feb. 2024
Thank you Katie for a fantastic review, we do hope to welcome you again in the near future.Kindest regards,

8/10 Udmærket

Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant stay but more attention to details requir
Nice room and nice pool. Our room was a bit cold one night. Also our room wasnt serviced by housekeeping but we weren't given a drinks voucher despite the hotel having an 'eco friendly' policy stating that they do if you don't have your room serviced. I think these details are important.
Overnattede 2 nætter i februar 2024
Svar fra Emma den 9. feb. 2024
Thank you for taking the time to review your stay.The eco friendly details are detailed on the back of the welcome letter and drinks vouchers are available from reception upon request.Please always feel free to ask for assistance with the heating in your room.We are pleased to hear that you enjoyed the pool and look forward to welcoming you back in the future.

8/10 Udmærket

Samantha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good stay
Nice clean hotel. Quite and close to local shops Nice rooms the bed was a bit on the small side. Had a pleasant overnight stay.
Overnattede 1 nat i januar 2024
Svar fra kjm den 1. feb. 2024
Thank you for taking the time to write a lovely review about your stay at our hotel.We look forward to welcoming you back in the future.

10/10 Fremragende

George

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great short break.
We had a lovely room and the staff were excellent, but a special mention must go to our receptionist Emma who really looked after us giving us advice about the hotel facilities and the local area. The hotel is probably the best, Best Western we have stayed at.
Overnattede 1 nat i januar 2024
Svar fra Claire den 23. jan. 2024
Thank you for the great review of our hotel George.We are glad that you enjoyed your stay. We appreciate your kind words about our amenities and our service, particularly the name mention for Emma.We hope to see you again very soonKindest regards,

2/10 Forfærdeligt

Lukasz

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Disgusting food. Cold water in pool. Dirty room.
Overnattede 1 nat i januar 2024
Svar fra Emma den 17. jan. 2024
We are sorry to learn you did not enjoy your stay at our hotel, i will pass your comments onto the relevant departments.Kindest regards,

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
COMPLETELY UNDER-STAFFED
Like staying at the Marie Celeste. This hotel operates with a shoestring staff - the management are more happy to penny-pinch and let customers down than pay for just one or two more people a week. Evening Restaurant: ONE PERSON acting as maitre d', waiter, cleaner and manager - all in one! Most hotels have at least three people covering these roles, The BW Mickleover seems to think it's acceptable to have just one completely over-worked and stressed person to try to cover this, and they couldn't - my group were asked to order food at the bar - lesser menu but the same staff making it in the kitchen and serving the food. No gym staff - just one person on reception. It used to be just the rubber eggs that made me go elsewhere but now it's gone further downhill
Overnattede 1 nat i januar 2024
Svar fra Emma den 17. jan. 2024
Thank you for reviewing your stay with us, we appreciate your comments and will pass this onto our GM. Kindest regards,

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Emma den 17. jan. 2024
Thank you for a great review.Kindest regards

10/10 Fremragende

Adam

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No faults
Nice hotel overall. Just over £100 for a family of 4 with breakfast on a Saturday night. Spacious room with all the amenities required. Pool and spa facilities were included so a big plus there. Breakfast was good too.
Overnattede 1 nat i januar 2024
Svar fra Claire den 17. jan. 2024
Thank you for your lovely feedback. Im happy to see you and your family had a great stay with us. We hope to welcome you back in the near future.Kind Regards

8/10 Udmærket

Ross

Overnattede 1 nat i januar 2024
Svar fra Emma den 17. jan. 2024
Thank you Ross for a great review, we do hope to welcome you again in the future.Kindest regards,

10/10 Fremragende

Lilian

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect for family fun.
Overnattede 1 nat i januar 2024
Svar fra Emma den 17. jan. 2024
Thank you Lilian for a excellent review, we do hope to welcome you again in the future.Kindest regards,

4/10 Dårligt

Steve

Overnattede 1 nat i januar 2024
Svar fra Emma den 17. jan. 2024
Thank you for a great review Steve, we do hope you visit us again.Kindest regards

8/10 Udmærket

trevor

Overnattede 1 nat i januar 2024
Svar fra Emma den 12. jan. 2024
Thank you Treavor for a great review, we do hope to welcome you again in the future.Kindest regards

10/10 Fremragende

Don

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra KJM den 9. jan. 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Dave

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra KJM den 9. jan. 2024
Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and spacious
Excellent one night stay at this hotel. Checking in was quick and straight forward. Staff very polite and welcoming. Our room was clean and spacious and the bed so big and comfortable. Where do they get these mattresses from? The public areas of the hotel were clean and tidy. We enjoyed a drink in the bar which had a pleasant ambiance. Breakfast was the usual help yourself to either a cooked or cereal/savoury breakfast. We had the cooked which was plentiful and kept sufficiently warm. No complaints and would definitely recommend a stay in this hotel.
Overnattede 1 nat i januar 2024
Svar fra KJM den 9. jan. 2024
Thank you for your amazing review about your stay with us, it is really appreciated by us all at Derby Mickleover Hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Steve

Overnattede 1 nat i januar 2024
Svar fra KJM den 9. jan. 2024
Thank you for your nice review. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra KJM den 9. jan. 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

shani

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
not for us...
this place wasnt for us the decor of the place is pretty run down and needs a uplift the place had a weird old person smell (only way to describe it) all threw. we wasnt made aware they had a event on so the bar was pretty full of suited and booted older ladies and gents so we felt like we couldnt sit at the bar as we stood out and also wasnt made aware they wouldnt be serving food due to this. i requested late check out before we arrived and never got a email back...when we checked in i asked again for late check out and was told "to ask of the morning"(what the point in this would be as we still had to get up to ask i dont know) i did ask again of the morning and was told "no because we only have two staff members" i feel like the place isnt very organised and just lacks basic commuication and perks that make a stay a stay to remember id recomend some plug in's around the building too
Overnattede 1 nat i december 2023
Svar fra Emma den 8. jan. 2024
Thank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Kindest regards,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel
Lovely hotel with very friendly staff. My room was warm, super clean and had everything I needed. Highly recommended
Overnattede 1 nat i december 2023
Svar fra KJM den 31. dec. 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel. Happy New Year.

10/10 Fremragende

Colin

Synes godt om: Rengøring
Overnattede 1 nat i december 2023
Svar fra KJM den 31. dec. 2023
Thank you for taking the time to leave an amazing review. We looking forward to welcoming you back to our hotel.

10/10 Fremragende

Lynsey

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra KJM den 31. dec. 2023
Thank you for taking your time to write an amazing review. We will look forward to welcoming you back to our hotel.