"The people at the front desk was untrained and not aware of the benefits that gold members at hotels.com have.
When I explained to them that it’s a free upgrade of possible, then he said “oh yes , but unfortunately we are fully booked and it’s not possible” . And then I have to show him that that was a big lie. I could book many rooms online and it was for sure possible to upgrade me. After arguing about that , it was finally possible . But it’s not a great experience to start your stay at the...
"The people at the front desk was untrained and not aware of the benefits that gold members at hotels.com have.
When I explained to them that it’s a free upgrade of possible, then he said “oh yes , but unfortunately we are fully booked and it’s not possible” . And then I have to show him that that was a big lie. I could book many rooms online and it was for sure possible to upgrade me. After arguing about that , it was finally possible . But it’s not a great experience to start your stay at the...
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