Der serveres morgenmad, frokost, aftensmad og amerikanske retter

Anmeldelser af The Westin Dallas Park Central

4 out of 5
The Westin Dallas Park Central
12720 Merit Dr, Dallas, TX

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 811 af i alt 1350 anmeldelser" "
Bedømmelse på 8 − Udmærket. 216 af i alt 1350 anmeldelser" "
Bedømmelse på 6 − Okay. 132 af i alt 1350 anmeldelser" "
Bedømmelse på 4 − Dårligt. 84 af i alt 1350 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 107 af i alt 1350 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i maj 2024

10/10 Fremragende

Maria C

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer service was excellent.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 26. maj 2024
Dear Maria C, Thank you for being our guest at The Westin Dallas Park Central and for your high rating. We are thrilled to know you had a great stay and that our intuitive hospitality exceeded your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back again.Sincerely,Chandler Vadra,General Manager

6/10 Okay

Kellie, Shreveport

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
The staff was very polite
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 24. maj 2024
Dear Kellie, Thank you for choosing to stay with us at The Westin Dallas Park Central. We hope you had an overall pleasant experience and are glad to know you liked our devoted associates. We will be sure to share your kind remarks with them. We appreciate your feedback and would love to see you again on your future visit to the area. Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Jorge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i maj 2024
Svar fra General Manager den 23. maj 2024
Dear Jorge, It was a pleasure having you as our guest at The Westin Dallas Park Central. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We look forward to hosting you again soon and wish you all the best with your travels. Sincerely,Chandler Vadra,General Manager

4/10 Dårligt

Nathan

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Did not honor marriet membership.late check out even after was promised
Overnattede 1 nat i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Nathan, Thank you for choosing us and for your loyalty to our brand. We sincerely regret any disappointment you experienced when we could not honor your late checkout request. Unfortunately, during full occupancy, we are not always in a position to extend these benefits. We are very grateful for your patience, and we hope to have another opportunity to host you whenever your travels bring you to the area.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Tiancheng, Shanghai

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Tiancheng, Thank you for being our guest at The Westin Dallas Park Central and for taking the time to post your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to welcoming you back again.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Yvette

Synes godt om: Rengøring, service og personale, faciliteter
Daily parking fee
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Yvette, Thank you for being our guest at The Westin Dallas Park Central and for taking the time to write your review. While we hope you had an overall pleasant stay, we regret your dissatisfaction with our parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. Sincerely,Chandler Vadra,General Manager

6/10 Okay

Trent

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Property was fine, service was bad. Asked for towels from clean up lady and she said call desk. No sure why if I’m staying at hotel, the called desk, has to call twice to get towels to shower.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Trent, Thank you for being our guest and for sharing your review. Please accept our apologies for the service shortfalls you experienced during your time with us, and we regret the requested items were not delivered promptly. We are reviewing these concerns with our associates to make sure we are appropriately responding to every guest request. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional hospitality you deserve.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

branislav, Scottsdale

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lean room, friendly staff
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 20. maj 2024
Dear Branislav, Thank you for being our guest and for taking the time to share your experience at The Westin Dallas Park Central. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our impeccable property and attentive associates exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved that they let Uber eats deliver to my door
Overnattede 1 nat i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Jennifer, Thank you for choosing The Westin Dallas Park Central and for your high rating. We are thrilled to learn we exceeded your expectations and that you enjoyed your time with us. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

ZHUANG

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 19. maj 2024
Dear Zhuang, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Park Central. We look forward to your return and wish you all the best with your future travels.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Arellys

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly
Overnattede 1 nat i maj 2024
Svar fra General Manager den 16. maj 2024
Dear Arellys, Thank you for taking the time to share your experience at The Westin Dallas Park Central. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our services exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to our city.Sincerely,Chandler VadraGeneral Manager

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was great Hotel staff was efficient and nice
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 16. maj 2024
Dear Daniel, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Dallas Park Central. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Gary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me and my wife do a getaway here. We have done this several times. Each time is a wonderful experience. The best review I can give is.. Ill be back again
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 13. maj 2024
Dear Gary, We love having guests return to stay with us again and again. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful visit. We are thrilled to learn you and your wife had a great time. Thank you for making The Westin Dallas Park Central your home away from home when you travel to our city. We love knowing you plan to return; we look forward to it.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Gerardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super padre!!
Overnattede 1 nat i maj 2024
Svar fra General Manager den 13. maj 2024
Dear Gerardo, Thank you for choosing us and for the outstanding rating. We are glad that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Park Central. We look forward to your return and wish you all the best with your future travels.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Alexander

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra General Manager den 14. maj 2024
Dear Alexander, Thank you for choosing The Westin Dallas Park Central and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Anthony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The check in check in out was amazing quick and to the point. The rooms were clean and the amenities did not disappoint
Overnattede 3 nætter i maj 2024
Svar fra C den 8. maj 2024
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Kelly

Forretningsrejsende
Average hotel
Overnattede 1 nat i maj 2024
Svar fra General Manager den 9. maj 2024
Dear Kelly, Thank you for taking the time to rate your experience; we love that you could join us. However, we offer our apologies if your stay was anything other than perfect. We would welcome another opportunity to provide you with the exceptional experience you deserve and that we are known for. Thank you again for your feedback, and we hope to see you soon.Sincerely,Chandler Vadra,General Manager

4/10 Dårligt

jose

Rejste med familie
Bed was caved in. I mentioned it to the staff and they said “we are aware and getting new beds.” No offer to comp or discount. Perhaps those rooms should not be available if you know they are not in good condition. Also asked for a towel that never made it up and when I looked around for staff on our floor I was basically ignored. Hate leaving a bad review but this did not meet expectations at all after heaving stayed there before.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 8. maj 2024
Dear Jose, Thank you for being our guest and for taking the time to share your review with us. We are genuinely sorry for the service shortfalls you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We also regret not meeting your expectations with the bed in your guestroom; we are grateful for your patience and appreciate your valuable comments. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with a flawless visit that truly reflects the quality of service we always strive to deliver.Sincerely,Chandler Vadra,General Manager

6/10 Okay

Frank

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is in very good condition. The parking is convenient and safe - albeit you have to ADD $22.00 per day to park in the attached garage. I guess paid parking is the “norm” and to be expected in large cities. The ONLY REAL complaint is the bed I slept in. The bed was not soft. There was a CONCAVE DEFORMITY. I’m only 160 lbs and I kept rolling towards the center of the mattress.
Overnattede 3 nætter i april 2024
Svar fra General Manager den 8. maj 2024
Dear Frank, Thank you for choosing us and for taking the time to share your review. While we appreciate your comments about our well-kept property, we were disappointed to read that you were not happy with the bed in your guestroom, resulting in a less-than-ideal night. It is understandable how frustrating this can be, and we hope you will accept our apologies. We want to provide every guest with a rejuvenating experience, so please know our front desk is available around the clock to improve on any detail regarding your time with us. Thank you once more for your patience, and we hope to have the opportunity to host you again the next time you are in the area.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, faciliteter
The property was clean, beds were comfortable. Friendly staff.
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 7. maj 2024
Dear Catherine, Thank you for being our guest at The Westin Dallas Park Central and for your gracious review. We are glad to know you had a great stay and that our impeccable accommodations, signature Westin Heavenly Bed, and intuitive associates helped elevate and optimize your visit. Thank you once more for your feedback, and we look forward to exceeding your expectations again.Sincerely,Chandler Vadra,General Manager

6/10 Okay

Ron

My stay was ok. I wasn’t aware that this hotel doesn’t have microwave in rooms but down the hall near the ice machines. I went to the room which was pretty spacious. King bed and a decent view. Housekeeping is another thing. For such a top tier hotel you’d think that would be the thing that was on point. As i noticed that the room wasn’t vacuumed. the creature comforts weren’t restocked. No coffee, sugar, and a used coffee filter still in the coffee maker. No waters in room. I figured i’d wait till the next day to get that replenished. I thought wrong, nothing. They came in and made the bed. My towel was still hanging in the bathroom. Still not vacuumed or the garbage not taken out. The housekeeping was less than helpful. The house keeping manager needs to do a better job with her staff. It’s basically a reflection of your management skills. For such a big name property you’d think this would be basic for a hotel. But these are “first world problems.”
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 11. maj 2024
Dear Ron, Thank you for being our guest and for the review. While we appreciate your comments about our spacious accommodations, we offer our apologies for any items that were overlooked in the preparation of your guestroom. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We will share this with our team as we continually strive to enhance our guest experiences. Thank you again for your patience, and we hope to welcome you back for the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Chandler Vadra,General Manager

2/10 Forfærdeligt

Jeff

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When we arrived at thw property the hotel had approximately 20 to 30 cars beokwn into and the staff was rude and unapologetic to the peoplw this happened to. They did not want to cooperate with local police and for the individuals that had their cars brokwn into and windows smashed offered a credit for parking or breakfast when a new window cost near 400.00 and all of our stays was roughly 300 foe thw 2 nigbts. We will definitely not even be back to the hotel. The only nice employees were Hope and Art.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 2. maj 2024
Dear Jeff, We appreciate your feedback and are disappointed to hear about your concerns regarding your recent visit to our hotel. We take your comments seriously and understand the importance of maintaining the trust of our guests. We aim to ensure the highest level of service and care for our guests and their property. Your input is valuable to us, and we thank you for bringing this matter to our attention. We hope you will change your mind and give us another opportunity to welcome you again when your travels bring you back to the area.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Tosha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was clean, bed was comfortable, overall it was a good stay. The only thing I didn’t like was the wait time for the elevators, there were times we had to wait 5-6 minutes for an elevator and when we did get on one it was full and stopped on every floor because someone else was waiting to get on and couldn’t because it was full.
Overnattede 1 nat i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Tosha, Thank you for sharing your thoughtful review of The Westin Dallas Park Central. We are glad you had an overall pleasant stay and that you loved our immaculate property and our signature Westin Heavenly Bed. That said, we are sorry for any inconvenience you experienced due to our elevators; we will share this appropriately as we always strive to enhance our guest services. Thank you again for your comments, and we hope to welcome you back the next time you are in the area.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

ivory, Randallstown

Overnattede 2 nætter i april 2024
Svar fra General Manager den 17. maj 2024
Dear Ivory, Thank you for being our guest and for the excellent rating. It is wonderful to learn how much you enjoyed your time at The Westin Dallas Park Central and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another rejuvenating experience with you soon.Sincerely,Chandler Vadra, General Manager

2/10 Forfærdeligt

Collin

Forretningsrejsende
Overnattede 1 nat i december 2023
Svar fra General Manager den 24. apr. 2024
Dear Collin, Thank you for being our guest and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Aide

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Valet guys were so nice! Easy check in
Overnattede 1 nat i april 2024
Svar fra General Manager den 22. apr. 2024
Dear Aide, Thank you for choosing The Westin Dallas Park Central. We are glad to know you had a great stay and that our seamless check-in service and intuitive valet associates enhanced your visit. We appreciate your generous feedback, and we look forward to exceeding your expectations again.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Tynikia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice & clean property
Overnattede 1 nat i april 2024
Svar fra General Manager den 21. apr. 2024
Dear Tynikia, Thank you for choosing The Westin Dallas Park Central. We are glad you had a pleasant stay and that our immaculate and well-kept accommodations enhanced your visit. It was our pleasure hosting you, and we look forward to welcoming you back very soon.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra General Manager den 22. apr. 2024
Dear Caroline, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Park Central. We look forward to your return and wish you all the best with your future travels.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Priscila

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean room and friendly staff
Overnattede 1 nat i februar 2024
Svar fra General Manager den 18. apr. 2024
Dear Priscila, Thank you for sharing your experience at The Westin Dallas Park Central with fellow travelers. It is a pleasure to know how much you enjoyed our pristine guestrooms and our cordial service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. We value your business and hope to see you again soon.Sincerely,Chandler Vadra, General Manager

10/10 Fremragende

Tommy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It has been my go to simce the 80's. Try the steak im the bar. As good as i have eaten in Dallas
Overnattede 1 nat i marts 2024
Svar fra General Manager den 17. apr. 2024
Dear Tommy, Thank you for your gracious review of The Westin Dallas Park Central. We are thrilled to know we exceeded your expectations again and that you especially had a great dining experience during your time with us. It was our pleasure accommodating you, and we look forward to continuing to serve as your home away from home.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Jack

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra General Manager den 17. apr. 2024
Dear Jack, Thank you for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Park Central. We look forward to your return and wish you all the best with your future travels.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Joshua, Amarillo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was very satisfying! Helpful staff and clean rooms and accessible dining area..
Overnattede 2 nætter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Joshua, Thank you for choosing The Westin Dallas Park Central. We are thrilled to know you had a great stay and that our impeccable guestrooms and intuitive associates enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back very soon. Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Teresa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra General Manager den 17. apr. 2024
Dear Teresa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Dallas Park Central, and we hope to see you again soon. Sincerely,Chandler Vadra,General Manager

4/10 Dårligt

Paula L

Synes godt om: Service og personale
Overnattede 2 nætter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Paula L, Thank you for choosing our hotel. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Tanya, Jonesboro

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Central location. Nice hotel
Overnattede 2 nætter i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Tanya, Thank you for the high rating of The Westin Dallas Park Central. We are thrilled to know you had a great stay and that our well-kept property and dynamic location enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Sincerely,Chandler Vadra,General Manager

4/10 Dårligt

Henda

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The hotel’s phone don’t work and it caused major problems for our family
Overnattede 1 nat i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Henda, Thank you for being our guest and for your review. We apologize for the issues you had with one of our in-room amenities; we will work with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Thank you again for your patience, and we hope to welcome you back so we can provide you with the flawless stay you deserve.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Anna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
That’s awesome
Overnattede 1 nat i april 2024
Svar fra GENERAL MANAGER den 13. apr. 2024
Dear Anna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Westin Dallas Park Central; we look forward to seeing you again soon. Sincerely,Chandler Vadra, General Manager

6/10 Okay

Chad, Calgary

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
I had many problems with my room (electricity outlets not working), no water placed after maid services, poorly made bed, plus I could not reach room service for an in room meal as I had work to do. The Guest wifi was out, but they gave me the staff wifi password so could work.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 10. apr. 2024
Dear Chad, Thank you for sharing your review. We are sorry for the concerns you outlined in your guestroom and that we did not meet your expectations. We will discuss your comments with our associates, and we sincerely appreciate your feedback. Thank you again for your patience, and we hope that you will consider returning to stay with us so we can show you we are committed to providing seamless, enriching experiences for every guest.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Kimberly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel, clean and friendly. The two double beds were small for our family of four though so I didn’t sleep very well. My kids kicking and squishing my side all night.
Overnattede 3 nætter i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Kimberly, Thank you for sharing your review of your recent stay with us. We are glad you enjoyed your overall time with us and that you especially liked our thoughtfully crafted, impeccable property and devoted associates. It was our pleasure accommodating you to The Westin Dallas Park Central, and we look forward to welcoming all of you again soon.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Ronald

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
A wedding reception was being held on Saturday night at the hotel and the guest to the wedding party took up all of the available parking for both the garage and valet. My wife drove around the parking garage for 45 minutes looking for parking and ended up having to park at an office parking lot nearby and was not able to park in the garage until three hours later.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Ronald, Thank you for choosing The Westin Dallas Park Central. While we hope you had an overall pleasant stay, we apologize that you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. Thank you once more for the feedback, and we hope to have another opportunity to host you again soon.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Zoe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall is good but they ran out of shower gel which is below standard
Overnattede 1 nat i april 2024
Svar fra General Manager den 5. apr. 2024
Dear Zoe, Thank you for choosing The Westin Dallas Park Central and for your review. While we are glad you had a pleasant stay, we apologize for not meeting all of your expectations with our amenities. We are sorry for the inconvenience caused to you, and we are very grateful for your patience. Your feedback has been addressed with the appropriate individuals as we always strive to enhance our guest experience. Thank you again for your business, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Annie

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great short visit to Dallas. It’s in business area so it’s quiet and away from things. Fast food options available on the Main Street.
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 3. apr. 2024
Dear Annie, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Dallas Park Central. We appreciate your generous compliments, and we are glad you had a peaceful and fulfilling stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Fremragende

Lisa

Rejste med familie
Everything was great. The staff so kind and helpful!!
Overnattede 1 nat i marts 2024
Svar fra General Manager den 30. mar. 2024
Dear Lisa, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Dallas Park Central and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
the restaurant
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 30. mar. 2024
Dear Patrick, Thank you for sharing your review of The Westin Dallas Park Central. We appreciate your kind rating and are glad to know you had a pleasant time at our on-site restaurant. We hope to see you again soon and wish you all the best with your travels. Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra General Manager den 30. mar. 2024
Dear Thomas, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at The Westin Dallas Park Central look forward to your next visit.Sincerely,Chandler Vadra,General Manager

8/10 Udmærket

Alexis

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved the view of my room, was very pretty at night. All around my stay was great, bar service was not too polite but other then that it was a nice stay.
Overnattede 1 nat i marts 2024
Svar fra GENERAL MANAGER den 29. mar. 2024
Dear Alexis, Thank you for the kind rating of The Westin Dallas Park Central. We are thrilled to read about your enriching stay and how much you enjoyed our spectacular views. We seek to deliver an awakening experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to the area.Sincerely,Chandler Vadra, General Manager

2/10 Forfærdeligt

Patricia

Rejste med familie og småbørn
Synes ikke om: Service og personale
It was completely chaotic as soon as we arrived! We waited 3 hours to get to a room and then they didn't have the rooms we booked but when arrived they told us that we would get the rooms we requested. It was the worse situation I have ever been in. Had they let us know that they overbooked, we could have changed our hotel hours earlier.
Overnattede 1 nat i marts 2024
Svar fra GENERAL MANAGER den 26. mar. 2024
Dear Patricia, Thank you for your honest evaluation. We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We sincerely regret that your guestroom was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Chandler Vadra, General Manager

10/10 Fremragende

Larry, mcalester

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall, the Weston is the best hotel to stay at, in my opinion. I have never had any type of bad experience staying there
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 25. mar. 2024
Dear Larry, Thank you for the excellent review. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Dallas Park Central, and we hope to see you again soon. Sincerely,Chandler VadraGeneral Manager

10/10 Fremragende

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
In town on business. Convenient to all areas. Nice facility
Overnattede 1 nat i marts 2024
Svar fra GENERAL MANAGER den 22. mar. 2024
Dear Daniel, It was a pleasure having you at The Westin Dallas Park Central. We want to help you soar above any obstacles travel puts between you and your well-being. We are thrilled to know you enjoyed many aspects of your time with us, including our dynamic location. Thank you for the energizing comments and for choosing Westin, a place where together we can rise. We look forward to your next visit.Sincerely,Chandler Vadra, General Manager