The hotel is truly beautiful, especially the gardens — they’re absolutely stunning. This place holds a very special meaning for me, as it's where I proposed to my wife, where we got married, and now returned to celebrate our 10th anniversary.
That’s why it was so disappointing to see that the hotel didn’t seem to care about the occasion at all. They offered to “decorate” the room with a couple of towels and a bottle of wine for $100, which felt more like an upsell than a gesture. I wasn’t expecting anything for free, just a small thoughtful detail to make the stay feel special.
In every other hotel where I’ve celebrated a honeymoon or anniversary, I’ve always been made to feel appreciated — here, it honestly felt like they didn’t care. Even during checkout, no one asked how our stay was, so I didn’t get the chance to mention that the coffee machine in our room wasn’t working.
It’s a shame, because the place is beautiful, but the lack of warmth and attention really affected the experience.