Hoteller nær Country Village Shops

"Staff was nice. I would say friendly. But Nice. The exercise room was very warm and moist. The AC was showing 68F. But felt 80F. Also the exercise room is very cramped. Reorganizing the equipment would help. The work out bench has broken parts and pad has bolts poking up and loose. Had to keep pushing pin in place. I walked a staff person to the room. I would not she did not take notes."

"Aa"

"Suburban hotel. Very convenient. Scores high on cleanliness. Front desk staff very accomodating."

"The fridge in our room had not been emptied/cleaned out when we arrived. The last guests had left half an opened beer, salad, drinks, etc. After a few requests the beer was taken away but the other junk not, so we finally cleaned it out ourselves. That was our only issue. Most of the staff were very helpful and friendly. The bed was super comfortable. We would stay here again, and recommend it."

"Parking was easy. Food was very good. Staff was great."

"Courteous and helpful staff great location good value "

"Don't think you get breakfast. They have oatmeal and a muesli bar and coffee. That is what you get."

"breakfast"

"Angel from the front desk was amazing from even before we arrived, checking in via text to let me know my room was ready. When we got there, she had great recommendations for wine tasting across the parking lot from the hotel. She even arranged for a gift of sweets to be waiting at our room when we returned from dinner because we were there for my birthday. We didn’t take advantage of the breakfast, but the waffles smelled great as we were walking out of the hotel."

"Hotel, Room and Grounds were Amazing. No customer service or interaction from staff. Valet collected and distributed car, but never interacted or asked name, information on my stay or small talk. I had to initiate conversation to all staff. Can’t explain a WOW moment in the three days I stayed at the Lodge. "

"Family loved breakfast menu"

"I booked a room with two queen size bed for my wife, my daughter and myself, three adults. They gave a room with a king size bed. On my complaint it appeared they did not have what I booked. Instead they gave us a fold out bed. Not good enough. I wonder if the hotel treats bookings from hotels.com as second class?"

"Great place to stay"

"Property outside of house is unkempt, overgrown and not as advertised. No real access to backyard for use of patio or grilling."

"Well we got there and the hot tub was not in operation, was not notified prior to check in at hotel. The business center did not work as I needed to use the computer and printer which costed me more time and money to get things printed at staples. Many of the hotels doors broken and things did not work. Could of swore that breakfast was included, which it was not. I also was harassed by the staff of the hotel for not being a current guest, as I was being chased down the hallway being accused of...