Lobby

Anmeldelser af Sonesta Columbus Downtown

4 out of 5
Sonesta Columbus Downtown
33 E Nationwide Blvd, Columbus, OH

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 633 af i alt 1166 anmeldelser" "
Bedømmelse på 8 − Udmærket. 271 af i alt 1166 anmeldelser" "
Bedømmelse på 6 − Okay. 133 af i alt 1166 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 1166 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 68 af i alt 1166 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Arletthe

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kip

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was very convenient to walk to Huntington Ballpark..⚾️
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Kip, thank you for sharing your experience. The team at Sonesta Columbus Downtown is pleased to hear you found the location convenient for walking to Huntington Ballpark. We hope to welcome you back soon!

10/10 Fremragende

Terry

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location, good late night dinner.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Terry, thank you for sharing your positive experience! The team at Sonesta Columbus Downtown is pleased that you enjoyed the excellent location and the late-night dinner service. We're looking forward to welcoming you back on your next visit!

10/10 Fremragende

April

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
April, thank you for the perfect rating! The team at Sonesta Columbus Downtown is thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Fremragende

jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Restaurant/staff
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Jeff,Thank you for your kind words. We're delighted you enjoyed the restaurant and appreciated our team members at Sonesta Columbus Downtown. We're looking forward to welcoming you back soon!

10/10 Fremragende

Megan

Synes godt om: Faciliteter
It was clean and the staff was friendly. It was a good experience.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Megan, thank you for choosing the Sonesta Columbus Downtown for your recent stay. We're delighted that you enjoyed an exemplary experience, noting the tidiness of your accommodation and the cordiality of our team members. We hope to welcome you back in the near future.

8/10 Udmærket

mike

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Parking was extremely high at this facility. Even to park yourself. The additional fees really at up.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 18. maj 2024
Mike, thank you for taking the time to share your thoughts. We're glad you found your overall experience positive. Your comments regarding parking fees and additional costs will be taken into consideration as we continuously strive to improve. We hope to welcome you back to Sonesta Columbus Downtown in the future.

4/10 Dårligt

Parijat, Palatine

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not good services
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. maj 2024
Parijat, we're saddened to learn of your experience. It appears our service levels may not have met your expectations. Rest assured, we're committed to continuous improvement for our guests' satisfaction. Thank you for your feedback, it's invaluable to us.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 11. maj 2024
Michael, thanks for sharing the positive rating you gave to Sonesta Columbus Downtown. We're pleased you had an enjoyable stay. Looking forward to welcoming you again in the future!

2/10 Forfærdeligt

Delfina, Medina

Synes ikke om: Rengøring
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 9. maj 2024
We appreciate the feedback, Delfina.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Udmærket

Robbi

Rejste med familie
Decent. Pretty good location.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 8. maj 2024
Robbi, it's a pleasure to learn that you appreciated the location of Sonesta Columbus Downtown. We strive to provide enjoyable stays for our guests. Your feedback is valuable and helps us focus on continuous improvement. Thank you for choosing us, and we look forward to welcoming you back.

10/10 Fremragende

kimberly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was top notch. This includes the valet, desk staff and bar staff. The service was excellent. The room was clean and comfortable. The lobby was spacious and inviting. And the location to the convention center and the market cannot be beat!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 2. maj 2024
Kimberly, it's wonderful to hear your positive feedback about your stay at Sonesta Columbus Downtown. We're elated that you received excellent service from our team members at the valet, front desk, and bar. Thrilled you found the room to be clean and comfortable, the lobby welcoming and the proximity to the convention center and the market favorable. Your satisfaction is our top priority and we're delighted we made your stay a memorable one. We look forward to welcoming you back soon.

10/10 Fremragende

James

Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. maj 2024
James, thank you for your excellent rating! The team members at Sonesta Columbus Downtown are delighted to know you had a great experience. We're looking forward to welcoming you back soon!

4/10 Dårligt

Sean, Brooklyn

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 1. maj 2024
Sean, we noticed your recent rating and we're sorry to hear that your stay didn't meet expectations. Feedback like yours ensures continuous enhancements for future guests. We would appreciate any specifics you could provide to help us improve. We hope for another chance to provide a better experience.

10/10 Fremragende

Derrick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 30. apr. 2024
Derrick, thank you for your positive words. We're thrilled to learn how much you enjoyed your stay at the Sonesta Columbus Downtown. We work tirelessly to provide top-notch services, so it's always rewarding to see our efforts acknowledged. We look forward to welcoming you back in the future!

10/10 Fremragende

Dennis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great job!!
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 29. apr. 2024
Dennis, thank you for the positive feedback! We're so pleased to hear that your stay at Sonesta Columbus Downtown exceeded your expectations. Our team members strive to provide exceptional service, and it's wonderful to know that their hard work is noticed. We hope to host you again in the future!

10/10 Fremragende

Kaylynne

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to locate
Overnattede 1 nat i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for the amazing rating, Kaylynne!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Columbus Downtown soon!Thanks again for leaving your feedback!

6/10 Okay

Karmen

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Staff was not friendly at all. Property clean. Valet staff was wonderful
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Karmen, it's disheartening to learn that our team's service didn't entirely meet your expectations. On a positive note, we're glad you appreciated our well-maintained property and that you had a great experience with our valet team. We endeavor to improve our services based on feedback such as yours. We hope to have the opportunity to serve you better in the future.

10/10 Fremragende

Brittney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
One of the cleanest hotels I’ve ever stayed at. Great location. Friendly, helpful staff.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 26. apr. 2024
Brittney, we're so pleased to hear that you enjoyed your stay at Sonesta Columbus Downtown and appreciated our pristine cleanliness and prime location. It's heartening to know that our cheerful and accommodating team members added to your positive experience. We hope to have the pleasure of welcoming you again soon for another terrific stay.

8/10 Udmærket

Christine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to Nation Wide.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Christine, we appreciate your concise feedback. It's great to hear that Sonesta Columbus Downtown's location served you well for your visit to Nationwide. Please keep us in mind for any future travels in the area.

6/10 Okay

Patricia

Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. maj 2024
We appreciate you taking the time to share your feedback, Patricia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Fremragende

Cathy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Cathy, we're thrilled to hear your stay at Sonesta Columbus Downtown was perfect! We strive to create wonderful experiences for our guests and we’re glad to know we succeeded with you. Thank you for choosing us, we look forward to your next visit.

8/10 Udmærket

Paula

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like how close the Sonesta is to Nationwide Arena. The staff are attentive and friendly. My one gripe is that there was no hand lotion in the bathroom. Other than that, I would stay at Sonesta again.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Paula, it's wonderful to hear that you appreciated the Sonesta Columbus Downtown's proximity to Nationwide Arena as well as our attentive and friendly team members. About the absence of certain amenities in the bathroom, we're taking note to ensure we meet our guests' needs better. Thanks for considering to stay with us again - we're eager to serve you soon!

10/10 Fremragende

Debra

Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. maj 2024
Debra, your stellar rating of Sonesta Columbus Downtown is highly appreciated! We are thrilled to know that your experience with us was a great one. We can't wait to welcome you back for another exceptional stay soon!

10/10 Fremragende

Kirk, Oakwood

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our experience was great and the location was very near the arena where the concert was held...very walkable.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Kirk, thank you for sharing your positive experience at Sonesta Columbus Downtown. We're thrilled to know our hotel's proximity to the arena added convenience to your stay. We hope to have the pleasure of welcoming you back in the near future, maybe for another concert!

10/10 Fremragende

Mohamad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Mohamad, we appreciate your top rating for Sonesta Columbus Downtown. We're thrilled to see you had a stellar experience. Thank you for choosing us and we hope to welcome you back in the future!

6/10 Okay

Emilee

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the hotel in general! Very clean and pretty rooms. I felt very rushed checking in with guest services and confused about charges that were made. We were also woke up at 8 am on a Sunday by banging in another room. I will only assume they were fixing something but it lasted a good two hours (on a Sunday morning! 😩)
Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Emilee, it's pleasant to hear you appreciated the cleanliness and aesthetics of Sonesta Columbus Downtown. We're, however, distressed about your check-in experience and the unexpected noise you encountered. Rest assured, we have taken note of your feedback on the clarity of our charges, as well as the timing of our maintenance activities. We hope to have another opportunity to provide you with an even better experience.

10/10 Fremragende

bishal

Overnattede 1 nat i april 2024
Svar fra Customer Service den 12. maj 2024
Bishal, we're thrilled you had a fantastic experience at Sonesta Columbus Downtown. Thank you for taking the time to rate us—we're looking forward to welcoming you back on your next visit. Safe travels!

2/10 Forfærdeligt

Daniel

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The loft i reserved and paid extra for was nothing like advertised. The air conditioning made a lot of noise and prevented me from getting good sleep. I was on the third floor in 3305, i could hear every step in the room above me on the 4th floor, which also prevented me from sleeping. The staff was friendly. Your property needs some serious attention and modernization, therefore, I will not return.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. apr. 2024
Daniel, we appreciate your feedback. It's disheartening to hear that your stay didn't meet your expectations. We apologize for the inconveniences you may have encountered concerning the loft arrangements, a potentially noisy air conditioning, and issues with sound transmission. It's good to hear our team members were friendly, and we'll certainly take your concerns about necessary updates to heart. We strive to improve our guest experience and hope to have another chance to transform your opinion in the future.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. apr. 2024
Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Columbus Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Udmærket

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Thanks for the 4/5 rating, Angela!We're thrilled you enjoyed your time at Sonesta Columbus Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Forfærdeligt

Shilpi

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very disgusting in cleanliness. I asked for housekeeping and it came after two days and gave dirty towels. There were men facial hairs on the washcloths. I will never do this hotel again.
Svar fra Customer Service den 19. apr. 2024
Shilpi, we appreciate your feedback and deeply regret to hear about your experience. Cleanliness is of utmost importance to us and we are distressed to know your room was not to this standard. We assure you that your experience is not reflective of our usual practices and will address your concern with our team. We would be grateful for another opportunity to serve you better.

10/10 Fremragende

Nielah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very pleasant stay at this establishment. In town for a conference and so were a lot of other folks with different events but this hotel staff was pleasant and helpful even though it was super busy.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 18. apr. 2024
Nielah, it's wonderful to hear that you had such a pleasant stay at Sonesta Columbus Downtown. We pride ourselves on offering top-notch service to our guests, even during bustling times. It's great to know our team members were able to enhance your experience. We look forward to welcoming you back in the future.

2/10 Forfærdeligt

Seth

Not stocked and dirty
Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. apr. 2024
Seth, we're disheartened to hear about your less than satisfactory stay. Our goal is to provide a clean and well-prepared environment for our guests. Your comments are noted and we are taking appropriate measures to address these issues. We would value the chance to make things right for you in the future.

8/10 Udmærket

Jamie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed in a loft which was spacious. I didn’t sleep well for 2 reasons. The air was so loud it sounded like I jet plane. The thermostat was set at 77 and no matter how far I turned the temperature down the the heat never turned off. I usually sleep around 69 degrees so I woke many times through out the night hot and uncomfortable. The loft was extremely dark I had used my cellphone light to read my book. Other than the lights and temperature everything else was quite lovely.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 14. apr. 2024
Jamie, thank you for sharing your experience. It's great to hear that you found the loft room at Sonesta Columbus Downtown to be spacious and lovely. We deeply regret, however, that you encountered inconveniences with the room temperature and lighting, making your stay less comfortable than it should've been. Your feedback is valuable and will be used to improve the comfort of our future guests. We look forward to making your next stay an even better one.

10/10 Fremragende

Mike

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 14. apr. 2024
Mike, we are thrilled to hear you enjoyed your experience at Sonesta Columbus Downtown! We take pride in providing exceptional service to our guests and we look forward to your next visit.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 12. apr. 2024
David, thank you for choosing Sonesta Columbus Downtown. It's fantastic to see that you had a wonderful experience at our hotel. We appreciate your top score and look forward to serving you again in the future. Safe travels!

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 10. apr. 2024
Steven, it's great to know you had an enjoyable experience at Sonesta Columbus Downtown. We appreciate your high rating and are grateful for your feedback. We're looking forward to welcoming you back next time you are downtown!

8/10 Udmærket

Anna

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
This was the perfect place to stay when coming to down for a hockey game!
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 2. apr. 2024
Anna, it's thrilling to hear that you found the Sonesta Columbus Downtown to be the ideal choice for your stay during the hockey game. The team aims to provide an excellent base for all our sports-loving guests and we're glad this aspect resonated with you. We're looking forward to your next visit.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
John, thank you for choosing Sonesta Columbus Downtown and giving us a top-notch rating. We're thrilled you had a great experience and look forward to hosting you again in the future. Safe travels!

6/10 Okay

tom

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overall, my stadium was very enjoyable. The staff, food, options, and overall accommodations were excellent. However, I was severely disappointed by the cleanliness of the linens and shower towels. Also, there was quite a bit of leftover hair on and around the toilet.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 31. mar. 2024
Tom, it's great to hear that you appreciated the excellent food and accommodations provided by our team members at Sonesta Columbus Downtown. We take pride in making sure our guests have a delightful stay. However, your comments about cleanliness were a surprise. We apologize for any discomfort regarding the linens and bathroom. Please rest assured that these are points we take very seriously, and we'll address them with our housekeeping team to ensure they reflect our high standards in the future.

10/10 Fremragende

Paul

Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 30. mar. 2024
Thanks, Paul! It's outstanding your time at Sonesta Columbus Downtown was fantastic. We can't wait until your next visit!

2/10 Forfærdeligt

Lucille

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk was very nice but the hallways were filthy and I could not get housekeeping to clean my room even though I requested it repeatedly
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 27. mar. 2024
Lucille, it is regrettable to hear about your cleaning concerns. We pride ourselves on maintaining high standards, so your feedback is essential. We are glad to note that our front desk team was welcoming and we're sorry you had an issue with the cleanliness and housekeeping services. Rest assured, we are looking into these issues with utmost urgency to make sure this doesn't happen moving forward. Thank you for bringing this to our attention.

10/10 Fremragende

Darren

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a nice hotel and the sky bridge to the convention center was awesome. I’d stay there again.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 26. mar. 2024
Darren, it's great to hear that you found the Sonesta Columbus Downtown appealing and enjoyed the convenience of our sky bridge to the convention center. We appreciate your words and are thrilled at the prospect of welcoming you back in the future.

4/10 Dårligt

Kellyann

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter
Poor service restaurant. Seen our waitress to take orders then never again until she delivered checks. We had to keep asking managers for drink service. Food quality was poor Charged different prices then what was quoted Had to call to get fixed. Valet Parking for 2 nights was $82.00 Room had nail clippings next to bed and side table, under stand for refrigerator has so much dirt you couldn’t see the carpet. Looks like nothing was ever moved to vacuum
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Kellyann, it's unfortunate to hear that your dining experience and room conditions didn't meet your expectations. Providing reliable service, quality meals, and a clean environment is very important to us. Your insights about discrepancies in the billing and cleaning routine will surely assist in improving our standards. We also understand your surprise at the parking charges and apologize if they weren't clearly communicated earlier. Please be assured that your feedback has been noted and will be shared with our team members for necessary improvements. We hope for a chance to make your next stay a more positive one.

10/10 Fremragende

Paul, Chesterland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 27. mar. 2024
Thank you for sharing your perfect rating with us, Paul!It's wonderful to see how much you appreciated your time at Sonesta Columbus Downtown! We want everyone to feel right at home at Sonesta Columbus Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Fremragende

Toni

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 26. mar. 2024
Toni, thank you for choosing Sonesta Columbus Downtown and leaving us a perfect score. We're thrilled to know you had an enjoyable stay and we look forward to welcoming you back soon.

8/10 Udmærket

Leo

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bar in the lobby was excellent with good food and service.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 19. mar. 2024
Leo, it's fabulous to know you appreciated the lobby bar at Sonesta Columbus Downtown, along with its cuisine and the service received. We're grateful for your positive feedback and delighted that you had such an enjoyable experience. We hope to see you again soon for another round!

8/10 Udmærket

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 20. mar. 2024
Sarah, thank you for choosing to stay at Sonesta Columbus Downtown. We're pleased to know that your stay with us met your expectations. We hope to welcome you back in the near future for an even better experience.

6/10 Okay

Leo

Forretningsrejsende
Synes godt om: Faciliteter
Synes ikke om: Service og personale
No soap in a soap dispenser. Room was not cleaned once during my 3 night stay.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 17. mar. 2024
Leo, we take note of your comments regarding the availability of soap and the cleaning schedule during your visit. Rest assured, we always strive to offer a seamless stay. Your feedback helps us learn and grow. We hope for another chance to welcome you, allowing us the opportunity to deliver a superior experience.