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Anmeldelser af The Frogmill

3.5 out of 5
The Frogmill
A436, Shipton Oliffe, Cheltenham, England

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 176 af i alt 236 anmeldelser" "
Bedømmelse på 8 − Udmærket. 40 af i alt 236 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 236 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 236 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 236 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Luksus midt i Cotswold
The Frogmill ligger perfekt placeret for en ferie i det smukke Cotswold område med alt indenfor rækkevidde. Stedet er i sig selv en del af det lokale miljø og man bør bruge en del af opholdet på bare at være der også. Det er nyt , aktuelt kun knapt 2 måneder gammelt, men allerede stuvende fyldt hver aften, ikke mindst pga. den gode restaurant med eget røgeri og ovn på 400 grader, der giver kødet en fantastisk smag. Prøv f.eks. deres okse spareribs !!! Værelserne er gode med egen terrasse med bord og stole, en dejlig kingsize seng og lækkert badeværelse. Vi vil med glæde komme igen. Vi savnede : Et bedre wifi, hvor man ikke skal logge på efter 1 time igen, 1-2 lænestole i rummet man kunne sidde i, en safeboks samt et lille køleskab på værelset, men ellers var alt lækkert. Pubben er rigtigt hyggelig og velbesøgt. Der er et dejligt opholdsområde ude foran pubben / hotellet også.
Overnattede 3 nætter i august 2018

8/10 Udmærket

Jamie, Hamburg

Overnattede 1 nat i april 2024
Svar fra The Frogmill Team den 12. maj 2024
Jamie, Hamburg, thank you so much for your high rating! Thank you, and have a fantastic day!

8/10 Udmærket

Ian

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Likes Good location, lovely room, plenty of space, quirky. Dog friendly, although limited to the bar area re dining and breakfast Eat in the bar 1st night food very good, good menu choices. Some good walks from the hotel that are circular, range from 5km upwards Dislikes Busy wedding venue, we were there 3 nights and 2 weddings were on over 2 days, so it did feel like the restaurant area got a higher priority at breakfast re service levels, as often in the bar area (because of dog) it did take a while re service. Buffet elements needed filling up a bit more frequently as well. Breakfast menu had a good choice, good ingredients, well presented and quantity wise all good, the thing that let it down was 'warmth' of the food i.e. a bit luke warm, plates weren't hot, even though cooked fresh, as if it had stood for a while post being served. Also certain younger members of staff need to learn a little more around customer service in general, and at least find a smile!
Overnattede 3 nætter i april 2024
Svar fra The Frogmill Team den 20. apr. 2024
Hi Ian, thank you for taking the time to leave a review for us at The Frogmill Hotel. We're happy we could meet your expectations! Thank you again for leaving us this response!

10/10 Fremragende

JUDITH AND CLYNTON

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful setting , delicious food fab location
Overnattede 1 nat i marts 2024
Svar fra The Frogmill Team den 22. apr. 2024
Judith And Clynton, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you again for leaving us this response!

10/10 Fremragende

John

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely rooms but just one thing … disappointed that no drinks were available after 10:45pm because the bar closes at 11pm even though we were residents!
Overnattede 1 nat i marts 2024
Svar fra The Frogmill Team den 6. maj 2024
John, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you, and have a fantastic day!

10/10 Fremragende

AYANO

Overnattede 1 nat i februar 2024

10/10 Fremragende

Aaron

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place, definitely would love to come back
Overnattede 1 nat i februar 2024
Svar fra Sid den 7. feb. 2024
Thank you, I will pass this on to the team

10/10 Fremragende

Rhian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay everything really lovely . Food, service and comfort all excellent. Will be back !
Overnattede 1 nat i januar 2024
Svar fra Sid den 7. feb. 2024
thank you,i will pass this on to the team

10/10 Fremragende

Ash

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
I stay in 150 hotel rooms a year and this was by far the best for under £150.
Overnattede 1 nat i december 2023
Svar fra Sid den 7. feb. 2024
thank you for you kind feedback

10/10 Fremragende

DAVID

Overnattede 1 nat i december 2023
Svar fra Sid den 7. feb. 2024
thank you

10/10 Fremragende

e

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Sid den 7. feb. 2024
than you

2/10 Forfærdeligt

Cheryl

Perhaps this is a nice hotel, but I can't attest to their quality. However, I can review their lack of communication. After paying up front, when my itinerary changed due to circumstances beyond my control, they wouldn't communicate with me...no replies to email enquiries. To be fair, I did receive a phone call from a staff member to say they didn't receive my emails, and it would be forwarded to the manger, but I never heard from them again. So, a cautionary tale that you will need to pay up front at this establishment and you will not hear from them again if, in this world of uncertainty, your plans do happen to change. Besides, there are so many other lovely hotels in the area to choose from that will exhibit more hospitality than this establishment.
Overnattede 1 nat i november 2023
Svar fra Reservations den 1. dec. 2023
Many thanks for posting a review and I am so sorry to read of your experience. I will certainly pass this onto the management team for further review

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reservations den 1. dec. 2023
Many thanks for your review

10/10 Fremragende

patrick

Overnattede 2 nætter i november 2023
Svar fra Reservations den 5. dec. 2023
Thank you

10/10 Fremragende

Melody

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The grounds are absolutely beautiful! Good location for heading out to explore the Cotswolds area. The restaurant was exceptional, especially breakfast. The room wasn’t perfectly clean, dust on things, but it was big and updated which was nice! Overall, would recommend and return there myself if traveling took me to the area again!
Overnattede 2 nætter i oktober 2023
Svar fra Reservations den 6. nov. 2023
Thank you for your review

10/10 Fremragende

Ronan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Could not recommend it more. Picturesque hotel, great scenery, short drive from loads of villages and things to do - food is amazing, the best roast I’ve ever had. Staff super friendly and accommodating.
Overnattede 2 nætter i oktober 2023
Svar fra Reservations den 1. nov. 2023
Many thanks for your comments

10/10 Fremragende

Natalie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great base for the weekend. Staff very friendly and helpful.
Overnattede 1 nat i oktober 2023
Svar fra Reservations den 21. okt. 2023
Many thanks for your review

10/10 Fremragende

Sean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay and meal here at The Frogmill, we will definitely be back!
Overnattede 1 nat i oktober 2023
Svar fra Reservations den 14. okt. 2023
Thank you for your review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Fremragende

Rene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra reservations den 10. okt. 2023
Thank you for your review

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Gorgeous extremely old example of Cotswold architecture. Dining and bar were very good but still less that 5 star and but better than traditional English pub food which is rough.
Overnattede 3 nætter i oktober 2023
Svar fra Reservations den 10. okt. 2023
Thank you for your review

10/10 Fremragende

Lauren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful views, helpful staff
Overnattede 1 nat i september 2023
Svar fra Reservations den 1. okt. 2023
Many thanks for your review

8/10 Udmærket

Edward

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unique appearance and appealing atmosphere
Overnattede 2 nætter i september 2023
Svar fra REservations den 19. sep. 2023
Many thanks for your review

10/10 Fremragende

St John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Reservations den 15. sep. 2023
Many thanks for your comments

8/10 Udmærket

David

Synes godt om: Rengøring
Overnattede 2 nætter i september 2023
Svar fra Reservations den 15. sep. 2023
Many thanks for your comments

10/10 Fremragende

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A very very pleasant stay
We had room 15 up in the attic which was beautifully decorated in soft green. Like the rest of the hotel, the room was full of character with original oak beams and floorboards.We had a wonderful cast iron roll top bath in the main room, a huge bed with the best quality bedding, a small area to hang clothes and some shelving/ drawers which was fine for a short break. There was also a separate shower room with a huge shower, and the most luxurious white towels we’ve ever had in a hotel, and lots of bottles of toiletries for guests use. There were tea/coffee making facilities with a very good choice of teas, and a Nespresso machine with a variety of pods which we thought was an excellent touch. The downsides to this room was that it was up 2 flights of quite steep stairs, and it was rather hot, although to be fair we stayed there during the recent heatwave, but we drew the thick heavy blind during the day to help keep heat out, and we could’ve asked for a fan. We had 3 very good breakfasts and two very good meals in the restaurant, and the outside area is really very very nice to sit in and have a drink. There is a working water mill in the grounds, and everywhere is kept very neat and tidy…in fact the hotel and grounds are also a wedding venue, unsurprisingly. All the staff are very helpful and lovely.
Overnattede 3 nætter i september 2023
Svar fra REservations den 15. sep. 2023
Many thanks for your comments

10/10 Fremragende

matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
A very nice location and hotel 🏨
Overnattede 1 nat i september 2023
Svar fra Reservations den 11. sep. 2023
Thank you for your kind comments

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very rude lady at the reception upon check in, room was not clean, at night when we were sat outside - it was pitch dark not even one light was switched on. Very disappointing!
Overnattede 1 nat i august 2023
Svar fra reservations den 26. aug. 2023
I am sorry to read of your stay, please contact us so we can discuss further

2/10 Forfærdeligt

Patrick

Overnattede 1 nat i august 2023
Svar fra Reservations den 10. aug. 2023
Hello Patrick, We are sorry to see your score. Please can you let us know what went wrong with your stay ?

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Reservations den 10. aug. 2023
Thank you for your review

8/10 Udmærket

Vanessa

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra reservations den 7. aug. 2023
Thank you for your review

10/10 Fremragende

Andy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very pleasant stay with a nice dinner and a very comfy bed
Overnattede 1 nat i august 2023
Svar fra Reservations den 7. aug. 2023
Thank you for your review

10/10 Fremragende

cameron

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed in a very unusual room #8. Fun!
Overnattede 2 nætter i juni 2023
Svar fra Reservations den 26. jun. 2023
Thank you for your review. We are glad to hear you enjoyed room 8!Kind Regards

10/10 Fremragende

Glen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful home base for sightseeing. Loved coming “home” each evening to friendly staff and great meal. Would stay here again in a heartbeat.
Svar fra Reservations Team den 9. maj 2023
Thank you for your lovely review. We are pleased to hear that you had an enjoyable stay and we hope to welcome you back to our hotel soon.

10/10 Fremragende

Sandra

Overnattede 1 nat i maj 2023
Svar fra Reservations Team den 28. maj 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

6/10 Okay

Guy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice room, seems money grabbing.
Nice and spacious king sized room. Pet friendly but at an additional charge! I'd missed the small print way down the hotels.com page and email saying an additional £20 to have a dog. However when we turned up they said it's now £25. Not sure if that was correct or if they were just trying it on.
Overnattede 2 nætter i april 2023
Svar fra Reservations Team den 11. apr. 2023
Thank you for your feedback. We are pleased to hear that your overall stay was enjoyable I can confirm that our pet charge is 20 per pet per stay. We do apologies for the confusion and will certainly follow up with our team.

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely spot
Overnattede 1 nat i marts 2023
Svar fra The Frogmill den 4. apr. 2023
Thank you for your review

10/10 Fremragende

Digby

Overnattede 2 nætter i februar 2023
Svar fra The Frogmill den 25. mar. 2023
Thank you for your review

10/10 Fremragende

Colette

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice building, oldy worldly but cosy at the same time. Very nice...
Overnattede 2 nætter i februar 2023
Svar fra Reservations den 13. feb. 2023
Thank you for your review.We hope to be able to welcome you back soon.Kind Regards

10/10 Fremragende

Sophie

Overnattede 1 nat i januar 2023
Svar fra Reservations den 13. jan. 2023
Thank you for your review.

10/10 Fremragende

Ken

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel, very comfortable with a nice bar and restaurant onsite
Overnattede 1 nat i december 2022
Svar fra Reservations den 5. jan. 2023
Thank you for your review.

10/10 Fremragende

Doreen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Myself and two close friends reunited here after Covid and other issues and we had a fabulous time. The team that work there are wonderful, kind and caring. The food is delicious in the pub and restaurant and I highly recommend you try it. It was very relaxing and fun.
Svar fra Reservations den 1. jan. 2023
Dear Doreen, Thank you for taking the time to review your stay.We are delighted to hear that you had a fabulous time and look forward to being able to welcome you back in the future.

6/10 Okay

Andrew

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loved the hotel and location. Service was poor but that was probably due to the xmas party season. Food was below average and disappointing.
Overnattede 1 nat i december 2022
Svar fra Reservations den 19. dec. 2022
Thank you for taking the time to review our hotel

8/10 Udmærket

Tim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cotswolds Super Location
Our room was in a seperate annexe which was fine but was not aware of upon booking , The positive was a lovely large room and bathroom . The bathroom needed the grout and silicone replacing at low level due to mould staining . However this is very small problem the showed was huge and lovely hot water which is the important bit . The main hotel building was very comfortable and the restaurant food was to a very good standard . All the staff were very attentive and friendly. Would recommend it to anyone and would stay again . Great location within easy reach of the Cotswolds pretty must see villages such as Stow and Burford etc
Overnattede 3 nætter i november 2022
Svar fra Reservations den 19. dec. 2022
Thank you for taking the time to review our hotel

10/10 Fremragende

Mark, port st lucie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property, the room was amazing, very cozy. It is like something out of a storybook. The food was also outstanding. Overall 10 out of 10.
Svar fra Reservations den 19. dec. 2022
Thank you for taking the time to review our hotel

10/10 Fremragende

Martin

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love The Frogmill!! we've stayed many times and got married here. always friendly and helpful staff, amazing rooms and great food!
Overnattede 1 nat i november 2022
Svar fra reservations den 19. nov. 2022
Thank you for your review

10/10 Fremragende

Heather

Overnattede 1 nat i oktober 2022
Svar fra Reservations den 19. nov. 2022
Thank you for your review

8/10 Udmærket

Mike

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room comfy , food good , the pathway to the room from the hotel at night was very poorly lit and the steps around the property were quite challenging in the dark , I feel someone could get hurt for the sake of an outside light at the doorway .
Overnattede 1 nat i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 Fremragende

Judith

Overnattede 1 nat i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 Fremragende

Chris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay, lovely staff..
Overnattede 1 nat i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 Fremragende

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very well-kept, beautiful property. And the staff was friendly and helpful.
Overnattede 1 nat i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback