After having dinner in the hotel restaurant, Frannie and Fox, I went up to my room and key cards didn’t work. I ended up waiting 45 minutes for front desk employee to try to open and finally the engineer was called “ just in time “ and he worked to finally get me into my room. I was given new cards and went in for the night.
My son, who owns an art gallery on Queen, graciously surprised me with an extra night. He was told everything was taken care of, I would not have to change rooms and I was very excited. The next day, I spent most of the day with my son, then came back to my room to get ready for dinner and could not get into my room. I went down to the front desk, was told that I had not properly signed in and was given a new set of key cards. They didn’t work. I went back down to the front desk, was given another set of key cards and they also did not work. I went back downstairs and when I asked if my belongings were still in my room, told they did not know. The lady at the front desk finally got a master key, and thankfully my belongings were still in the room. I had called my son by this time and had decided to leave but was told that my son he would not be reimbursed because they offered me another room as a solution, which I did not ask for, therefore wasn’t a solution for me. I ended up packing, moved to another room, went to dinner. Got back, people were everywhere and a fire truck was there. But the key card worked. The employees were nice. Manager, not so much
