Alpehytter i Centrale Massachusetts

"Staff was kind and courteous. Property was clean. We always enjoy the breakfast offering."

"Friendly staff, room was clean and ready, property felt safe and well maintained."

"The room was fine - hallway had a strong weird smell to it, but the room did not. Was weird coming into the room with the connecting room door unlocked, but we locked it. Beds were comfortable, room seemed clean. Motion sensor lights in bathroom were annoying with a short timer - if you take a shower, every minute or so you have to shake the shower curtain to turn the lights back on. Breakfast offered the usual, although the pancake maker and orange juice machine was broken. It worked for...

"Our stay was extremely disappointing. We found large clumps of black hair scattered throughout the room, and even floating in the hot tub, along with a large piece of skin. The towels were dirty, containing black hairs and a large glob of spit. Everything pointed to a serious lack of maintenance and cleanliness. When we addressed these concerns with the reception, the staff were rude and unhelpful, claiming to know nothing and saying they didn’t deal with the rooms. They also had no idea about...

"On the positive side, the kids really enjoyed their stay and loved the water park. However, from my perspective, the environment was a bit too noisy. It was almost 11pm I can’t sleep due to kids playing in the arcade area which my room was right in front, that’s what I hate the most. Additionally, I was disappointed with the housekeeping service; the staff did not clean the room and only asked if we needed anything, which was not what I expected. I hope you find this feedback helpful for...